# HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HubSpot Sales Hub the right Lead Management solution for you? Explore 501 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews --- HubSpot Sales Hub 4.5 (501) [View alternatives](https://www.capterra.com/p/214215/HubSpot-SalesHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of HubSpot Sales Hub Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews Integrated marketing campaign platform 100% positive reviews out of 53 Most users report marketing features allow unified campaign management, detailed tracking, and efficient alignment between sales and marketing teams, supporting both simple and advanced strategies. High and complex pricing structure 51% negative reviews out of 65 Some reviewers find pricing expensive, especially as teams grow or features are added, with additional costs and a complicated structure challenging for smaller businesses. Himaanshu L Team Lead- Customer Success, 201 - 500 employees. "The cost is on higher side, and it takes time to understand functions." Streamlined team project management 100% positive reviews out of 24 Most reviewers indicate team collaboration in HubSpot Sales Hub enables seamless project sharing, real-time updates, and transparent access for all members, improving communication and collective results. Babatunde O SEO Marketer, 51 - 200 employees. "Apart from that we are able to add teamates which also makes smart collaboration possible." Recurring bugs and system glitches 72% negative reviews out of 36 Most users report bugs and issues such as delayed updates, interface changes, syncing problems, and occasional workflow disruptions, which require extra time and effort to resolve. Anushka S Content writer, 11 - 50 employees. "There are occasional bugs and glitches in the platform.2." Comprehensive prospect tracking tools 100% positive reviews out of 23 Most reviewers describe prospect tracking as highly detailed, enabling clear visibility into prospect engagement, sales funnel status, and timely follow-ups for better deal management. ## Showing most helpful reviews Showing 1-25 of 501 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jerguz A. Project Manager Information Technology and Services Used the software for: 1-2 years ### "Great product that needs small touches" March 25, 2026 4.0 Its a great tool for what we need it for but it has a lot of areas of improvement. Easier to flip from one contact card to another would be a good start Pros I like HubSpot Sales Hub for its detailed features when it comes to dividing up contacts and seeing the activities done in each and every contact and company. This makes it valuable as I can see and organize all the contacts we have. Cons It needs a feature where you don't have to click on each individual contact to get to the next one. You shouldn't have to go backwards. If there could be a next contact button, it would make going to the next company or the next employee in the list more seamless. It would make it easier to reach out to multiple ones, reducing the time and making it more efficient. Review Source WH William H. Senior Account Executive Human Resources Used the software for: 6-12 months ### "Great system to aid sales" May 13, 2025 5.0 I love it, it helps with my day to day pipeline management but also slows me to market myself and the company to a wide audience. Pros It’s great for managing your workflow and pipeline. Automating life as a sales person and managing me deals. Cons Lots of options can be a little clunky which means navigating can be somewhat challenging, using daily can help with this. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) HubSpot had a lot better reviews, salesloft seemed too basic for our need so we switched to a better system. Review Source KK Kayla K. Sales Enablement Information Services Used the software for: 1-2 years ### "Great for Sales Efficiency" February 6, 2025 3.0 Overall, it’s a solid tool for streamlining sales processes and keeping everything organized, but it can get pricey as you scale. I also think there needs to be a better way to integrate the business card scanner. Pros The integration with our CRM and automation features makes tracking and managing leads super easy. The email templates and sequences also save a ton of time. Cons Some of the more advanced features are locked behind higher-tier plans, and reporting could be a bit more flexible. Also, Business card scanner is not integrated in an easy way. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub The cost was the major driver of this product Switched from [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/) Hubspot has more capabilities to measure the reporting and sales activities Review Source VR Verified Reviewer Consultant Construction Used the software for: 2+ years ### "Easy to Use: Very Intuitive Layout" January 16, 2026 5.0 I've been using HubSpot Sales Hub for over 3.5 years and it has changed how I interact with my prospects. It has also greatly increased my volume of deals. Pros The HubSpot Sales Hub is an essential to HubSpot's spoke of products. Being able to easily and quickly follow up with prospects, deals, and clients makes the hub worth the investment. Cons The implementation of workflows is tedious and can necessitate a HubSpot expert to be employed. However, once everything is in place, it is a dream to use. Review Source Mai M. Managing Director Hospitality Used the software for: 6-12 months ### "Hubspot is worth the Hype!" February 26, 2026 5.0 Overall, my experience has been incredibly positive! Our onboarding specialist was incredibly helpful in setting us up for total success! Pros I have been so pleased with the recent implementation of Hubspot to our entire team! It has proven to be a wonderful accompaniment to our existing platforms! Cons Admittedly it took a while for me to become acclimated to it but I feel like I'm getting better everyday! I am looking forward to getting even better with time! Review Source SJ Stefanny J. Project Manager Accounting Used the software for: 6-12 months ### "Help keeps your team and business organized" July 1, 2025 5.0 After six months, Sales Hub feels like a genuine productivity multiplier for a 12-person team that juggles W-2 reps and 1099 closers. Onboarding was guided and painless, and new reps ramp quickly because all prospect history—emails, calls, notes—lives on one timeline. We’ve trimmed our sales cycle by two weeks and gained clearer revenue forecasts without hiring a RevOps admin. Still, we’re watching costs as we scale and hope AI reporting matures, but the ROI so far is a clear win. Pros The learning curve was almost flat: we imported 3 yrs of data and ran our first pipeline in under a day. Sequences, meeting links, and automatic email tracking save each rep ~4 hours a week, while Breeze AI writes snappy follow-ups and summarizes calls. Native integrations with Xero, Slack, and Zoom mean no messy zap-work. The mobile app is clean and lets me move deals while standing in airport security. Cons The pricing jump from Starter to Professional is steep if you only need one or two automation features. Forecast and “conversation intelligence” reports still glitch on long calls, and support tops out at 8 p.m. ET—tough for West-Coast nights. Email-sync rules can’t filter out every internal thread, so our CRM occasionally clutters with non-sales chatter. Review Source DG Daniela G. Founder Real Estate Used the software for: 6-12 months ### "Excellent contact management tool" March 23, 2025 4.0 Very good product that offers interesting features in the free version. Great opportunity to try it before investing in it. Gmail extension could be improved. Pros I have used the free version of HubSpot Sales Hub to create a client database. I am impressed by its quality and features. Even if the usage is quite basic, because I always want to try products before committing to a paid subscription, I was able to create a comprehensive database and to cusomise some fields. This is extremely helpful. Even if the number of customisations is limited in the free version, it is enough to allow you to tune the contact list according to your personal needs. I am sure the paid version is very impressive. I will compare it to other products but so far I am very satisfied. Cons One thing that was very disappointing was the extension for Gmail. Hubspot offers to possibility to add an extension to Gmail so that each email you send to or receive from a contact on your list is automatically copied to the HubSpot database. You can also send emails directly from the platform. This is incredibly helpful instead of having to copy and paste all the emails to keep track of them for each client. I have my professional email with Google Workspace, so it would have been perfect. However, it does not work well. I had to reinstall the extension several times, it started to work and then it stopped. This has limited my possible usage of the database. Review Source JM Jeff M. Account Manager Marketing and Advertising Used the software for: 2+ years ### "HubSpot is the best! " August 28, 2025 5.0 Mostly great! I like using the app and it's features. The HubSpot trainings are also very informartive and useful. Pros It's easy enough to set up automations and tracks a large nmubers of contacts and interactions very well for the price you pay for it. I use it weekly to keep my records straight. I've never had a problem finding my invoices and paying them where necessary. The features are simple and effective. Cons It can be tricky to add outside plugins like CallRail and have it function properly unless you have a dedicated tech guy to help keep it straight. Review Source Laurie M. BDR Computer Software Used the software for: Less than 6 months ### "Easier than Salesforce and as effective" September 4, 2025 5.0 Overall I have found Sales Hub a little easier than Salesforce to learn and use when it comes to things like report building and dashboard building. Pros It has been easy to use to learn, reporting, and list building are effective and easy to learn. I like to use deals for tracking activity. Cons I am not a big fan of the task manager yet, I am still learning to search and manage tasks but it does not seem that I can search by all task types. Review Source TL Thomas L. Marketing Director Information Technology and Services Used the software for: Less than 6 months ### "Extremely valuable all in one sales management tool" August 5, 2025 4.0 Really happy with Sales Hub - has quickly become indispensable to the team and really links in well with other hubs (particularly marketing) for an end-to-end view of the funnel Pros Broad range of very useful features which combine to offer great sales tools - would say it's almost indispensable to our team now. Sequences do what they need to for outbound work, the meeting scheduler has plenty of options, the forecast tool is useful and things like the playbooks are extremely useful for guiding SDRs. Cons Would like more flexibility in some reporting and setup - for example, starting the forecast tool half-year instead of having to choose across the whole year. A few more automation options around sequences would be handy as well (and not stuck behind the enterprise license) Review Source WB Walter B. Director of Sales Information Technology and Services Used the software for: 2+ years ### "I personally think this is one of the best CRMs." August 29, 2023 5.0 I love it! Pros Hands down best CRM for startups for any business. HubSpot offers a lot of features and is very easy to learn quickly and start selling without having to slow down your sales process. Cons The biggest drawback is cost. It could become expensive to add other features. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing HubSpot Sales Hub We were able to test it out free with two users to see if it was a fit for us. The ease of use and in the beginning it was the right call for us. Review Source DF David F. CSM Telecommunications Used the software for: 2+ years ### "More Flexible, Versatile and Cost Effective CRM" August 9, 2023 5.0 I think this is an awesome crm, especially for smb sales. Pros HubSpot pretty much does everything, it's like salesloft and salesforce in one. All the features for contacting leads, customers and making tasks and tracking mission critical business info is great. Cons The reporting and forecasting features might not be the best compares to other options, but we didn't get too far into the weeds here. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Hubspot was more cost effective and flexible compared to the top alternative(s). Review Source ST Steve T. Owner Marketing and Advertising Used the software for: 1-2 years ### "Great For Certain People" September 9, 2021 5.0 Their customer service is no good to put it simply. Because of that and the high cost of their services when I need to grow and have more capability I will be looking elsewhere. Pros The features of HubSpot are nearly unmatched. You can do just about anything on their platform - for a price. But I'll get to that later. I use HubSpot for the CRM and emailing leads etc. and for that it is all free which is amazing. I couldn't be happier with the fact that I get this much capability for free. The fact that I can not only track if they opened the email but get a notification exactly when they opened it, how many times, and more is amazing. Also the ability to save 5 templates and getting automatic suggestions in my email builder is fantastic! I can also add a good size team all without having to pay anything. I also love the ability to switch between multiple companies very quickly, though doing that often times gives me an error page and I have to reload but thats not a big deal. Overall I am very happy with HubSpot but there have been some pretty big annoyances. Cons For me the customer service and big cost for paid options is a HUGE drawback. I just had an issue where all my emails were getting sent to spam but only if I sent them from Hubspot. I tried Mac mail, saleshandy, SalesBlink, FindThatLead etc. and it all worked just fine but when I sent from Hubspot - straight to spam. So I contacted them about it but kept getting sent to their sales team and all the sales team did was send me links to articles asking if I had tried this or that. They never offered any real help and when I asked to speak to technical support of course I had to be a paying customer, which I understand to a degree. But with something like this it was clear it was a Hubspot issue. So I took to the forums and found 4 different posts of people with the same problem and in each post Hubspot blamed it on the persons email not being secure and offered suggestions to make the email itself more trustworthy. However, myself and all these other people did not send big campaigns so there's no real reason our email addresses should be getting flagged as spam. So I figured out that when I turned on 2 factor authentication to sign into my Hubspot account the problem was completely fixed. So for me the second I need more capability for a bigger team I am going to be looking elsewhere because of their poor service and high prices. Alternatives considered [Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) Reason for choosing HubSpot Sales Hub I had been using Zendesk Sell since they were called Base. Because of that I do have a free account and honestly its an amazing platform and I love it. Used it for years! But once Zendesk acquired Base and turned it into Zendesk Sell a lot of the free options were no longer free such as teams/users. So thats really the only reason I switched to Hubspot was so I could add more users for free but once I need to have more capability Im switching back to Zendesk Sell. Switched from [Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) Hubspot is free and Zendesk Sell isnt. Pretty much that simple. Review Source TOD Thierno Ousmane D. Loans manager Banking Used the software for: Less than 6 months ### "HubSpot Sales Hub, an essential pillar to boost our sales. " September 8, 2022 5.0 This is a good product. If you're already using Hubspot you might've already been enjoying it. If you're not, you can try Hubspot Sales Hub and see how your sales take a real jump. Pros First of all, it is important to know what is HubSpot Sales Hub. It is a HubSpot product that enables us to monitor the phases of our sales process, and assess which phase of the funnel our leads are in (a lead is a marketing jargon that means sales in this context). In other words, Hubspot sales hub is a sales metric tool to see where the sales optimizations are needed the most. The things that I particularly like with this product are: - The interface is actually smooth and intuitive. Once we click on the Sales tab located in the upper corner of the screen, we will see all of our transactions, our sales pipeline, and we can actually move the different transactions (meaning the sales) by just picking and dragging them around with the mouse. If we want more information about a transaction, we can just click on it and it will open a whole other window about this particular transaction with the customer’s pieces of information such as: The name, the contacts, and the number of tickets if there are any; - We can set organizational charts related to team projects, assign tasks among the members, organize meetings, and automate repetitive tasks; - We can measure the sales performance in the Report tab. Then, we should click on Dashboard to be able to display the different sales made in a defined period of time. The dashboard is customizable with different templates available. Cons Two things that can be improved: - It would be better to add a task reminder for the uncompleted tasks; - Different colors need to be added to automate our next action on a given deal/transaction; different colors with different interpretations about the required actions that must be taken. This will save us the time of having to click on the deals/transactions. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) I needed user-friendly software the least complex possible. Review Source MH Matt H. Sr. Director, Sales Engineering Legal Services Used the software for: 6-12 months ### "HubSpot Fits Most Organizations" April 12, 2023 5.0 From the sales process, to onboarding, to continued support and assistance - HubSpot has been excellent! Pros Many CRMs available, including SalesForce, are huge and complex. Most of the features are never implemented or require a tremendous amount of custom development to work for your organization/workflow. HubSpot provides what is needed with a lot of flexibility to customize it to your needs without requiring a huge development investment. Plus, it's just easier to use overall. Pricing is 1/3 of what we paid with SalesForce, and we have gained more efficiency because we are now using the same product as our marketing team. Information flows naturally between Marketing Hub and Sales Hub, providing better visibility and collaboration between the departments. Cons Nothing. It's a great tool that has been an excellent investment for us. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Price, features, ease of use, and integrations with other products. Review Source JA Jaret A. Sales Executive Marketing and Advertising Used the software for: 6-12 months ### "Great Product" May 18, 2023 5.0 Hubspot really gave our team a structured way of keeping our deals organized, and gave our leadership team a 30,000 level view of the deals that are in the pipeline. Concrete steps lead to concrete results. Pros I like many things about hubspot. One of them is being able to schedule email outreach days and sometimes weeks in advance gives a lot of time back for the rest of the week.The reporting and analytics are also great because i have an easy way to track outreach numbers and the deals that are in the pipeline with their associated progress Cons One of my teammates schedules his email outreach, but has been experiencing issues with the emails actually going out. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Salesforce is built on plug-ins, so you will need to get other products that can integrate. Hubspot is a one-stop shop tool. Review Source VR Verified Reviewer Director of Sales and Marketing Information Technology and Services Used the software for: 2+ years ### "Excellent CRM with addons that just make it better" November 4, 2021 5.0 Very happy with our investment in HubSpot and we are now taking full advantage of many of its time saving features. Pros I found HubSpot to be well designed and highly intuitive. Cons I have had some issues with how documents are managed and I did have a request for the ability to add customizable task definitions which would suit our workflow better. Not sure if I should be proud or pissed when they added the option to the upgraded version of HubSpot. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) We needed a more powerful tool that included some of the automation of tasks we needed to improve our efficiency. Review Source TS Theresa S. Senior Account Executive Computer Software Used the software for: 2+ years ### "Best tool to do a efficient and structured sales" April 24, 2025 5.0 I Love it and work with the tool since 8 years. It makes my life as Sales Person much more easier Pros Best are the functions Sequences, Snippets and Task Management Cons The Duplicate detection sometimes insufficient, what results in duplicates that could cause a lot of double work and stress Review Source LM Lindsey M. Director of Marketing Operations Insurance Used the software for: 2+ years ### "Good to help monitor sales efforts" June 9, 2025 4.0 Pros The HubSpot Sales Hub has been a good way for us to monitor sales efforts with both employees and contractors Cons The automated emailing sequences have been been a little clunky to use, and they've changed the locations of some features in less ideal ways. Review Source SP Steve P. Head of BD Commercial Real Estate Used the software for: Less than 6 months ### "Hubspot Sales Hub" July 4, 2025 5.0 Overall very satisfied and will undoubtedly be a useful tool. Support is good and excellent trraining rtesources available. Pros Easy to set up and packed with useful features. Able in import data from other sources very easily. Great start! Cons Can be costly and very feature rich so learning curve could be steep. Very expensive if you want to unlock everything . Review Source DH Daniel H. Community Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "HubSpot Sales Hub - The only thing to consider" February 14, 2025 5.0 We've created automated workflows with the sales team in order to reduce friction in operations. Pros Sales Hub integrates effortlessly with our outbound enablement tech. Cons Not a whole lot to dislike about this product. Review Source frR fka runo R. Manager Business Supplies and Equipment Used the software for: I used a free trial ### "Digital Transformation Expert" November 9, 2024 4.0 My experience with HubSpot Sales Hub has been mostly good. It helps us keep track of customers, follow up, and organize our work better. The CRM is easy to use, but some tools take time to learn. The reports give helpful info, so we can see what’s working. The only problem is the price – it can get expensive as the team grows. Even with this, it’s been useful for our sales team and has helped us work more efficiently. Pros HubSpot Sales Hub keeps everything organized, and email tracking plus automation make follow-ups easier. The reporting is useful too, though there’s a bit of a learning curve. Overall, it’s added real value to our workflow." Cons HubSpot Sales Hub offers solid tools, but the pricing can be a real barrier for businesses in developing countries. As teams grow or need more advanced features, costs can increase quickly, which can be challenging for small and medium-sized businesses with limited budgets. A more flexible or localized pricing approach could make the platform more accessible in these markets. Review Source TR Tomi R. Marketing and Sales Advisor Information Technology and Services Used the software for: 2+ years ### "Happy User" August 5, 2024 5.0 I've used HubSpot for years and I'm still very happy with it! With the other Hubs among Sales Hub, HubSpot is the best available tool. Pros The HubSpot Sales Hub is my go-to product for managing my own sales and those of my sales team. The general board view with customizable sales stages (and win probabilities) give a great overview of the sales funnel. The cards shown in the board view can be partly customized too - to show eg. MRR and one-fees that are closely linked to our products. Cons Maintaining the deals in HubSpot (or in any other CRM) still takes effort. The Gmail/email integration helps much to have all emails tracked, but for me at least the CRM doesn't always feel like the part where I handle all client cases - it's a system where I need to track things. Adding Traitspotter (to see client personality insights) changed this quite much already, but it still feels like extra work to enter stuff in CRM. Review Source SA Shrouq A. Performance Analysis Team Leader Marketing and Advertising Used the software for: 2+ years ### "The best applications for organizing business, managing offers and sales teams" January 30, 2022 5.0 When it comes to preparing lists of new customers and sending compensation, the HubSpot Sales Hub has helped us to be more organized in all stages of our work. Keeping all those records in the cloud and organizing them in a unique way allows you to retrieve and import the data that you need at any time. Because of the information we've gotten from it, we've been able to come up with some of our best ideas yet for our company's future. Pros The HubSpot Sales Hub provides my team with a great deal of structure, as it can be used to distribute and track projects with the support of other team members, all of which can be done from a computer or via the mobile app. Classifying emails in this way allows you to see the status of emails sent to customers and those that have been received, as well as the settings for ready responses that are sent to customers, which is something I really appreciate. For example, you may simply plan all of your appointments and receive reports summarizing all of the events that have occurred over any period of time, which is both motivational and inspiring to keep all of your duties in progress. Due to its seamless connection with the rest of our workflow, it eliminates the need for us to manually enter the same information twice. Cons Despite the fact that the HubSpot Sales Hub is really well-organized and provides you and your team members with all the tools you need for a very reasonable membership price, it's difficult to think of anything negative to say about it. The user simply requires a few minutes of training before he can get the most out of it. Review Source BA Bikas A. Assistant Marketing Manager Information Technology and Services Used the software for: I used a free trial ### "Probably the best CRM in overall value." December 15, 2022 5.0 Pros Hubspot provides a large number of important functionalities even in the free tier. The system is relatively easy to use and understand. Contact management, Appointment Scheduling, Sales Pipeline Management are great for all businesses. Cons Understandable but not much customization features in various functionalities available in the free tier. The contact limit should be increased even in the paid tiers. 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