--- title: "HubSpot Sales Hub Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HubSpot Sales Hub Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/214215/HubSpot-SalesHub/" page_type: "product" language: "en" --- # HubSpot Sales Hub Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HubSpot Sales Hub ## What is HubSpot Sales Hub? HubSpot Sales Hub is sales software designed to streamline processes and drive revenue growth. Powered by AI, it offers tools like the Breeze Prospecting Agent to target high-potential leads and the Breeze Customer Agent to qualify prospects and schedule meetings automatically. Sales Hub centralizes pipeline management, enabling teams to track deals, assign tasks, and collaborate within an intuitive interface. Integrated tools like deal pipelines, meeting schedulers, and document management accelerate the sales cycle. Its integration with HubSpot CRM and Commerce Hub allows teams to generate quotes, configure pricing, and process payments efficiently, with AI-powered CPQ capabilities simplifying quoting. Analytics and AI forecasting provide insights for data-driven decisions, while conversation intelligence enhances coaching. Scalable and customizable, Sales Hub supports businesses of all sizes in achieving growth. ## What is HubSpot Sales Hub used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Email Management](https://www.capterra.com/email-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 502 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Pros & cons Integrated marketing management platform Collaborative sales and marketing workspace High and complex pricing structure Frequent bugs and interface glitches Starting price $15 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Sales Enablement / 2026 - Email Tracking / 2025 - Lead Management / 2025 - Sales Force Automation / 2025 - Sales Forecasting / 2025 - Sales Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HubSpot Sales Hub?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.hubspot.com&name=HubSpot Sales Hub) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HubSpot Sales Hub 4.5 (502) VS. [4.3 (6,987)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price $15 Per User, Per Month Starting Price $14 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (475) Ease Of Use 4.2 (18,133) Value For Money 4.2 (302) Value For Money 4.3 (12,819) Customer Service 4.4 (397) Customer Service 4.1 (14,052) ## HubSpot Sales Hub alternatives Highest Rated [4.7 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18,798)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61368/Salesforce/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,475)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) [4.4 (5,839)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157279/Dynamics-365/) [View all alternatives](https://www.capterra.com/p/214215/HubSpot-SalesHub/alternatives/) ## FAQs about HubSpot Sales Hub Overview ### What problems does HubSpot Sales Hub solve? HubSpot Sales Hub solves scattered prospect data, missed follow-ups, manual email logging, and poor visibility across the pipeline by centralizing contacts, deal stages, activities, and engagement alerts in one system. Sales reps, account managers, marketers, and revenue leaders benefit most from faster handoffs, cleaner reporting, and better sales-marketing alignment. Answer based on 177 reviews Overview ### Which roles and teams benefit most from HubSpot Sales Hub? HubSpot Sales Hub is most used by sales teams, business development representatives, account managers, and marketing leaders who need to track pipelines, automate outreach, and manage leads. Owners, founders, and executives use it for revenue visibility and forecasting, while consultants and customer success teams support client communication, handoffs, and relationship management. Answer based on 391 reviews Overview ### What company size and industries is HubSpot Sales Hub built for? HubSpot Sales Hub is used by sales professionals, business development teams, sales managers, revenue operations teams, and startups, with small businesses making up 82% of reviewers. It is most common in Marketing and Advertising and Computer Software at 15% each, followed by Information Technology and Services at 12%. Answer based on 502 reviews Features and Usability ### What are the key features of HubSpot Sales Hub? HubSpot Sales Hub includes core CRM and sales management features like contact management, deal pipeline tracking, lead management, and activity tracking. Differentiators include email tracking and templates, Sequences for follow-ups, meeting scheduling, workflow automation, and reporting dashboards that connect sales and marketing data in one system. Answer based on 136 reviews Pricing ### How much does it cost and what fees or limitations are included? HubSpot Sales Hub starts at $15/user/month for Starter, with Professional at 90 and Enterprise at 150. A free version and free trial are available, and reviewers say the free tier covers basics well. Common concerns include higher costs as teams or added hubs grow, plus some plan-based feature limits. Answer based on 104 reviews Integrations ### Which third-party tools and platforms does HubSpot Sales Hub integrate with? HubSpot Sales Hub integrates with Gmail, Microsoft Outlook, Google Workspace, Slack, Mailchimp, Salesforce Sales Cloud, SurveyMonkey, and WordPress. Reviewers also mention Microsoft Teams and Zoom Workplace. For email, calendars, communication, and website connections, HubSpot Sales Hub supports over 20 integrations across common business tools. Answer based on 77 reviews Getting Started and Support ### How easy is it to onboard and train a team on HubSpot Sales Hub? HubSpot Sales Hub is generally easy to onboard for sales reps and first-time CRM users, helped by an intuitive interface and training in person, live online sessions, webinars, videos, and documentation. Admins and teams configuring advanced features, workflows, or updates often need more time, with some reviewers describing a steeper initial learning curve. Answer based on 59 reviews Getting Started and Support ### What customer support options does HubSpot Sales Hub offer, and how do users rate the experience? HubSpot Sales Hub offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, friendly, and helpful during onboarding and troubleshooting, with strong training resources. Some report slower replies, limited onboarding time, difficulty reaching the right team, or inconsistent service quality. Answer based on 89 reviews Sales management ### How good is HubSpot Sales Hub for sales management? HubSpot Sales Hub gives sales teams a clear way to track deals, tasks, pipeline stages, and activity in one place. Many small business teams, agencies, and mixed sales-marketing groups like the intuitive board view, automation, and reporting, though some mid-sized or complex organizations find setup, integrations, and scaling costs harder to manage. Answer based on 136 reviews ## Who uses HubSpot Sales Hub? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Integrated marketing management platform 100% positive reviews out of 54 Most reviewers describe marketing as streamlined, with unified tools for campaigns, analytics, and customer engagement. High and complex pricing structure 51% negative reviews out of 65 Some reviewers feel pricing is expensive, especially for growing teams, with additional costs for features and services. Himaanshu L. Team Lead- Customer Success, 201 - 500 employees. "The cost is on higher side, and it takes time to understand functions." Collaborative sales and marketing workspace 100% positive reviews out of 24 Most users report team collaboration is seamless, supporting shared access, project tracking, and coordinated workflows. Mateja P. Talent Acquisition Manager, 501 - 1,000 employees. "The biggest advantage is the sequences and collaboration across the entire customer team." Frequent bugs and interface glitches 72% negative reviews out of 36 Most users comment bugs and issues cause workflow interruptions, delays, and occasional frustration with updates or integrations. Anushka S. Content writer, 11 - 50 employees. "There are occasional bugs and glitches in the platform.2." Comprehensive prospect tracking tools 100% positive reviews out of 23 Most reviewers indicate prospect tracking enables detailed monitoring, engagement insights, and efficient sales pipeline management. Babatunde O. SEO Marketer, 51 - 200 employees. "Hubspot sales hub's prospecting and lead generation features helps our business grow." ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) HubSpot Sales Hub supports all three features that reviewers rate most highly: Contact Management, Sales Pipeline Management, and Lead Management. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales cycle, and manage new opportunities more effectively, allowing teams to improve follow-up, maintain visibility into pipeline activity, and close deals with greater consistency. Contact Management 4.6 (141) 67.38% of 141 reviewers that rated this feature as important or highly important HubSpot Sales Hub offers robust tools to organize, customize, and track contacts. Reviewers appreciate the ease of managing contact details, segmenting lists, and tracking interactions, though some mention duplicate management and multiple clicks as minor drawbacks. Sales Pipeline Management 4.6 (108) 68.52% of 108 reviewers that rated this feature as important or highly important It gives you a clear, customizable view of your sales process from start to finish. Users think pipeline management is easy to use, helps prioritize deals, supports forecasting, and allows for automation, though some mention setup can be challenging initially. Lead Capture 4.5 (30) 56.67% of 30 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Data Import/Export 4.6 (34) 32.35% of 34 reviewers that rated this feature as important or highly important Import and export data to and from software applications Task Management 4.2 (55) 54.55% of 55 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Lead Management 4.6 (130) 66.15% of 130 reviewers that rated this feature as important or highly important With this capability, you can organize, track, and customize leads efficiently in one place. Reviewers appreciate the streamlined workflows, easy tracking of lead status, and integration with Marketing Hub, noting it helps prevent missed opportunities and simplifies lead distribution. HubSpot Sales Hub 92 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Distribute/route/connect calls Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage various distribution channels, build relations with channel partners, and track their performance Communicate using direct chat or messages within the system Track the amount of clicks on individual products to measure campaign results Manage contact details and communication with clients Tracking, calculating, and paying commissions and earnings to employees Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. HubSpot Sales Hub offers robust tools to organize, customize, and track contacts. Reviewers appreciate the ease of managing contact details, segmenting lists, and tracking interactions, though some mention duplicate management and multiple clicks as minor drawbacks. Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Integration with third-party CRM systems A collection of customer information such as contact details, demographics, previous interactions, etc. Process of dividing customers into groups based on common characteristics Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics The process of entering information or updating records in a computer system or database Import and export data to and from software applications Defines specific deal parameters to negotiate and secure deals Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Manage or track sales completed by field teams/employees Caters to sales teams Designed for small businesses Primarily serving startup companies Form predictions based on past and present data/trends Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads With this capability, you can organize, track, and customize leads efficiently in one place. Reviewers appreciate the streamlined workflows, easy tracking of lead status, and integration with Marketing Hub, noting it helps prevent missed opportunities and simplifies lead distribution. Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Book meetings and appointments through a website or digital platform Transmit voice and other information digitally Track all opportunities for potential sales and convert them into recurring revenue A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Arrange tasks based on the level of priority or urgency Create proposals based on costs of labor and materials Tools designed to streamline the process of lead generation and management for sales teams Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns This aspect provides detailed analytics and customizable reports on sales activities and pipelines. Some reviewers find the reporting tools comprehensive and time-saving, but others mention challenges with complex reports and dashboard setup, wishing for easier cross-object analysis. Planning and managing of resources and procedures to mitigate the impact of events and incidents Define, track, and/or automate sales activities and sales processes Automate processes to manage leads, contacts, opportunities and sales activities Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. It gives you a clear, customizable view of your sales process from start to finish. Users think pipeline management is easy to use, helps prioritize deals, supports forecasting, and allows for automation, though some mention setup can be challenging initially. Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Sample files or documents that could be customized as needed or used as is Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (471) 4.4 Based on 471 reviews ## Pricing Value for money 4.2 (302) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/214215/HubSpot-SalesHub/pricing/) Free $0.00 It includes: - Free Marketing tools - Free Sales tools - Free Service tools - Free Content tools - Free Data tools Starter $15.00 Per User,Per Month It includes: - 1:1 Email - Breeze Assistant - Browser Extension - Calling - Deal Pipelines - Documents - Email Templates - Goals - Live Chat - Meeting Scheduling - Mobile App - Product Library - Sales Reporting Professional $90.00 Per User,Per Month It includes: - Everything in Sales Hub Starter, plus - Account-Based Sales Tools - Breeze Customer Agent - Breeze Prospecting Agent - Call Transcription & Analysis - Forecasting - Lead Management - LinkedIn Sales Navigator & CRM Sync Integration - Playbooks - Predictive Deal Score & Insights - Sales Workspace - Sequences - Workflows Enterprise $150.00 Per User,Per Month It includes: - Everything in Sales Hub Professional, plus - AI Term Tracking - Automatic Sequence Enrollment - Conditional form routing - Custom Goals - Deal Approvals - Deal Journey Analytics - Deal Splits - Interactive Voice Response Value for money 4.2 (302) 4.2 Based on 302 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (397) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (397) 4.4 Based on 397 reviews ## User reviews Overall rating 4.5 Based on 502 reviews Filter by rating 5(295) 4(168) 3(37) 2(1) 1(1) Mentioned topic Sorted by most recent SS Stacy S. Sales Marketing Coordinator Mechanical or Industrial Engineering ### "Positive overall experience with HubSpot Sales Hub" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2026 Our overall experience with HubSpot Sales Hub has been very positive. It has become the central platform for managing our sales pipeline, customer interactions, and reporting, giving our team greater visibility into every stage of the sales process. The integration with our marketing efforts and Genius ERP has improved communication between departments, reduced manual data entry, and helped create a more seamless workflow from lead generation through project execution. The platform is intuitive, reliable, and continually adds new features that help our team work more efficiently and make better data-driven decisions. Pros The ease of use and intuitive interface stand out immediately. It centralizes all sales activities—contact management, deal tracking, email communication, and reporting—into one platform, which significantly improves visibility and efficiency. The seamless integration with marketing tools and automation features helps streamline the entire sales pipeline, making it easier to nurture leads and close deals faster. Cons While powerful, some of the more advanced features (like custom reporting and automation workflows) can have a learning curve and may require additional setup time. Additionally, costs can increase quickly as you scale or add premium features, which may be a consideration for growing teams. Switched from [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Ease of use and integration with Genius. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NR Nicole R. Marketing Manager Marketing and Advertising ### "Hubspot Sales Hub Pros and Cons" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 May 27, 2026 This could work for certain teams but ours had issues with it. Still currently using but may eventually switch. Pros Integrated with existing HubSpot products other teams at our company already use for operations and client management. Can build reports to track sales activities pretty easily. Cons Sales team disliked and did not utilize all features thus leading to incomplete information and not full adoption. Switched from [Podio](https://www.capterra.com/p/128631/Podio/) Not really a CRM. Needed more sales specific functions. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reasons for choosing HubSpot Sales Hub Already using some of HubSpot's other modules. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Preeti M. AVP- Marketing Information Technology and Services ### "Wonderful tool for Medium & Enterprise Businesses" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 25, 2026 Great tool that simplifies workflows and makes day-to-day marketing activities much easier. Makes it easy to supervise distributed sales teams Pros Its a wonderful tool where I can track my entire team's activities, efforts taken for lead nurturing and also te staus of leads. Cons Automation and workflow capabilities should also be included in the Starter plan with basic functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Willem G. Commercial manager Hospital & Health Care ### "Great product. But u pay" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2026 The product is very good.its super easy to use the support is awesome and the system has great integrations Pros It is very easy to use.it is quick to setup and does a lot nore tgan u normally get in other products Cons The product was really fine. The pricing became ridiculously expensive. It just went up and then we had to leave Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/) Reasons for choosing HubSpot Sales Hub Support and features..the product litterly is the best Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Branko J. Sales Operations Associate Financial Services ### "Strong all-in-one sales hub, but pricing adds up" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 12, 2026 It is easy to use, helps keep the sales pipeline organized, and saves time through automation, email tracking, and reporting, although some advanced features can become expensive. Pros What I liked most about HubSpot Sales Hub was how easy it was to use while still giving our team powerful tools like pipeline tracking, email templates, sequences, automation, and clear reporting all in one place. Cons What I liked least was that the pricing can become expensive as you grow, especially when key features are only available in higher-tier plans. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jerguz A. Project Manager Information Technology and Services ### "Great product that needs small touches" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 25, 2026 Its a great tool for what we need it for but it has a lot of areas of improvement. Easier to flip from one contact card to another would be a good start Pros I like HubSpot Sales Hub for its detailed features when it comes to dividing up contacts and seeing the activities done in each and every contact and company. This makes it valuable as I can see and organize all the contacts we have. Cons It needs a feature where you don't have to click on each individual contact to get to the next one. You shouldn't have to go backwards. If there could be a next contact button, it would make going to the next company or the next employee in the list more seamless. It would make it easier to reach out to multiple ones, reducing the time and making it more efficient. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Mai M. Managing Director Hospitality ### "Hubspot is worth the Hype!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2026 Overall, my experience has been incredibly positive! Our onboarding specialist was incredibly helpful in setting us up for total success! Pros I have been so pleased with the recent implementation of Hubspot to our entire team! It has proven to be a wonderful accompaniment to our existing platforms! Cons Admittedly it took a while for me to become acclimated to it but I feel like I'm getting better everyday! I am looking forward to getting even better with time! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Eric T. Managing Member Information Technology and Services ### "Functional, Usable, Configurable (with some elbow grease)" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 24, 2026 We built out Hubspot Sales Hub for an insurance client. The intent was to use the built-in tool. We ended up moving the client to a third party provider that had a more feature rich application Pros Sales Hub is a feature rich tool that does a great job supporting the Sales process. The calling features, once configured, can be a powerful asset. Cons Configuration of telecommunications can be challenging, especially when other tools are in the mix. It can be done, but we have found that it can be challenging. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing HubSpot Sales Hub HubSpot has come a long way and is a premium product. The price difference between Sales Hub and Sales Cloud was significant. Standing up Sales Hub took about half the time and was a fraction of the cost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Consultant Construction ### "Easy to Use: Very Intuitive Layout" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 16, 2026 I've been using HubSpot Sales Hub for over 3.5 years and it has changed how I interact with my prospects. It has also greatly increased my volume of deals. Pros The HubSpot Sales Hub is an essential to HubSpot's spoke of products. Being able to easily and quickly follow up with prospects, deals, and clients makes the hub worth the investment. Cons The implementation of workflows is tedious and can necessitate a HubSpot expert to be employed. However, once everything is in place, it is a dream to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Business Development Accounting ### "From Prospecting to Closing: How HubSpot makes sales simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2025 All-in-One Unified CRM Platform that combines marketing, sales, service, chat, and CRM in one hub—no need for shoehorned integrations. Pros We would highlight its intuitive interface, drag-and-drop deal pipelines, and fast onboarding— Dare I compare it to Salesforce Cons Advanced forecasting and territory management may not meet needs of large, complex sales teams. Ideal for SMB Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) it made it easier to track our opportunities as we grew Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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