# Page 12 | HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is HubSpot Sales Hub the right Lead Management solution for you? Explore 497 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews --- HubSpot Sales Hub 4.5 (497) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 12 - Reviews of HubSpot Sales Hub ## Showing most helpful reviews Showing 276-300 of 497 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CR Cory R. Inbound Marketer Marketing and Advertising Used the software for: 2+ years ### "Best Sales Platform, Period" April 10, 2019 5.0 I've been helping our sales team implement this platform into their normal, day-to-day activities and it's become an essential part of our business. Pros I love this platform's ability to monitor sales activity, set sales goals, and interact with others on your team. Cons The learning curve is steep. It's a complex system that takes some time to get use to. The onboarding process is crucial. Review Source LL Levi L. Business Development Executive Hospitality Used the software for: Less than 6 months ### "Awesome tools for a great price!" February 8, 2018 5.0 Pros HubSpot can be customized to your business in many ways. Most features can be accessed with the Sales Starter package as well. You can mix in free users with paid users, which is nice if your boss wants basic access to view things like sales reports and only your sales reps need the more robust access. The integrations with email and your business website are also really valuable. Cons It took me a long time to get a response from the sales rep. Also the customer support rep only blocked 30 minutes to help get me onboarded and had to cut me off when I still had questions. When you actually have their attention though they are very nice and helpful. Review Source SL Sarah L. Director of sales Management Consulting Used the software for: 1-2 years ### "You get what you pay for" November 2, 2018 3.0 Pros Logging emails was quite easy, and the chrome extension made it easy to see my notes directly from gmail. Cons The chrome extension interfered with the functionality of one of the other extensions I regularly use, and the email templates I found to be rather cumbersome to use and would much rather just enable canned responses in gmail instead. Review Source JS Jack S. Performance Technology Specialist Professional Training & Coaching Used the software for: 2+ years ### "Great CRM for Ease of Use" January 25, 2023 5.0 Pros HubSpot Sales Hub is an easy to use CRM that has a low barrier to entry for sales teams. Cons The software has less total functionality and customization opportunity than other alternatives. Review Source JP Joel P. Owner Insurance Used the software for: 6-12 months ### "Great for starting out" August 31, 2018 4.0 Pros with their main CRM being free this is a great system for someone that doesn't have a big need. It also has great opportunity for a business that does have a large need for more then a basic CRM Cons The "extras" that this software offers can be quite expensive for a small needs. The free portion provides a great CRM but if your need us small comparatively for the ancillary programs and automation, you may find other resources to use until it makes sense to go "full blown" in this program. Review Source KP Katy P. Bid Specialist Construction Used the software for: 6-12 months ### "Love the deal tracking capabilities" March 16, 2019 5.0 Pros I love that the software is extremely versatile and customizable. The support team is always available to help you find answers to your questions or solutions for your needs. Cons The close date field is required and cannot be hidden. It tracks different data than it implies, so it can be confusing. Review Source VR Verified Reviewer RM&R Operations - Technical Lead Hospital & Health Care Used the software for: Less than 6 months ### "Hubspot has multiple use cases" February 27, 2021 3.0 This software is defintely good enough for a sales team, but if you start expanding use cases it can get messy really quickly. Pros It's easy to track (potential) customer relationships without too much additional manual tracking and/or effort Cons We use some of the modules for things that we probably should, just due to convenience and it does create confusion. Review Source MB Myriam B. Consultante Marketing Marketing and Advertising Used the software for: 2+ years ### "Le meilleur CRM" March 6, 2023 5.0 Pros L'outil est très complet au niveau des différents statuts de leads, et de l'exploration des opportunités. Cons Je n'ai rien trouvé de problématique dans l'outil, il est parfait pour moi Review Source MR Matt R. Retail Used the software for: Less than 6 months ### "HubSpot as Used for Managing Social Media Accounts and Writing Blogs" November 19, 2014 4.5 Pros HubSpot, most conveniently, is a nexus for so many needs and functions that your website depends on. It covers sales figures, visits, article creation, leads, social media posts, and more. You cannot only monitor the production of these things, but their overall effectiveness. This crucially democratizes the results brought by the collective efforts of a team, results which would typically reach those employees at the discretion of the bosses with access to that information. In short, HubSpot is convenient and aids every employee in feeling invested in day to day results. Cons As we know, software programs are ever-changing and never perfect. There are minor inconveniences, such as a lack of drag-and-drop options for photos. HubSpot is not perfectly compatible with smartphones yet, in the Safari browser on the iPhone, I am unable to alter social media phrasing and links. These problems aren't terribly significant, and I am sure they will be fixed with time, but they nonetheless leave more to be desired. And of course, there are occasional glitches, such as double postings on social media, or a posting that goes live on the site but takes an hour or so to register on the Published page on HubSpot. Review Source DB Daniel B. Marketing Automation Specialist Marketing and Advertising Used the software for: 1-2 years ### "Lots of Free Features, But Best are On Paid Plans" March 9, 2018 4.0 Pros \- Multiple pricing tiers, including free - Great for experienced and new salespeople, as well as marketers - Easy to set up meetings and chatbots - Great customer support - Several currency options - Great record-tracking for contacts - Email integration Cons \- Can be costly on higher plans - No chatbot and other cool features on free plan - No central place for meetings/messages (yet) - Can be overwhelming at first, but easy once you get use to it Review Source JW Justin W. CSM Computer Software Used the software for: 2+ years ### "Very rich in its offering and easy to use" December 12, 2019 5.0 Overall a lot simpler to use than other tools out there and can provide really good reporting. Pros These guys have thought through 'inbound' more than anyone else and have made their philosophy really easy to execute on Cons It won't fit everyone and can be a bit cumbersome at times. In order to live this approach you really need to double down on your content creation. Review Source GT Gina T. Marketing Intern Philanthropy Used the software for: 6-12 months ### "One of the best on the market" October 6, 2018 5.0 Pros The standout features of this software are definitely the marketing automation which drives sales and the click tracking which helps reporting. Cons Depending on the scale of your company and customer base/the features you need the product can get a little pricey. Review Source CW Carla W. Founder, Speaker & Strategist Used the software for: 1-2 years ### "A CRM we can customize and manage with ease" April 27, 2017 5.0 I love HubSpot Sales as our company CRM. We use it for client management, prospecting and managing our lead pipelines, as well as staying connected to our advocates and colleagues. Adding fields is so simple. And the templates and sequences are accessible and easy to use. Consistency is the key to business growth, and HubSpot Sales allows us to do that with so much more ease. Review Source DR Daniel R. Case Manager Insurance Used the software for: 6-12 months ### "Sales track at its finest " March 30, 2023 5.0 I love the features and has tremendously helped me monitor all my transactions and increased my productivity. Pros I like how Hub Spot is organized with the ability to call and make comments to ensure all pertinent information are visible. Cons It would be better if aesthetically the layout out would be more appealing just for it be visually attractive to the user. Review Source HB Helen B. Artist Arts and Crafts Used the software for: Less than 6 months ### "Straightforward Uncomplicated CRM" November 16, 2022 4.0 Pros Being able to make notes about my customers and set reminders to keep me on track Cons Can be a tad over complicated - but I'm new to the software and the customer service is great! Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Better Interface Review Source DC Daniel C. Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Hubspot with Limble CMMS" April 3, 2020 3.0 It is hard to navigate and not a very intuitive setup. It does alright as a basic CRM but there are better options out there Pros It has a great integration with Intercom which is the program that we use to do our customer support and answer customers questions. It allows us to store all of our customer's information and track our sales process. Cons The information is not organized very well. It is hard to find the info that I need and navigation is not very intuitive. The help articles have not been very helpful and the whole properties setup is supposed to make things super customizable but does not work as advertised. Review Source AP Aleksandra P. Sales Manager Marketing and Advertising Used the software for: 6-12 months ### "Perfect way to boost your sales" April 24, 2021 5.0 Pros Easy and simple. Everybody can learn how to use it. Helps you to boost your sales and the free tools that they offer are amazing. Highly recommend. Cons I wish the price is more affordable. It's a bit pricey. Review Source HR Heather R. Digital Branding Associate Marketing and Advertising Used the software for: 1-2 years ### "Why isn't everyone on the planet using this?!?!?!?!?" November 9, 2016 5.0 Hubspot Sales, formerly known as Sidekick, has been my sidekick since I started in the business roughly 2 years ago. I always tell my clients they NEED too have this in order to succeed in life. If they don't, they will fail, and not in the good way. Pros Tells you when people open your email or attachments. Extremely beneficial. Cons Nothing. Review Source AD Anastasia D. Sales Manager Translation and Localization Used the software for: Less than 6 months ### "Great app for keeping track of sales" October 24, 2022 5.0 Pros This is my first Sales job, and luckily, Hubspot is extremely user friendly, so I had no issues implementing it into my daily life. Cons The fact that LinkedIn integration with more 'basic' premium plans isn't an option is a bit of a frustration, but it hasn't been too detrimental. Review Source NJ Nate J. Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Hubspot - Fantastic all-in-one tool for marketing! " November 12, 2014 4.5 Pros The vendor is really as wonderful to work with as the software - which is, of course, amazing! This has revolutionized how we do marketing. Instead of hopping around to a dozen different tools, everything is in one spot. Setting up whole conversion funnels and email drip campaigns is a snap and can be done in a fraction of the time. Plus, all your data is in one place, so you can run meaningful reports. Want to run an A/B test to improve results? You're only a click away! Cons It is expensive, but it's much less than some of the competitors I researched. Being a cloud-based software product, they roll out updates without giving users a heads up or a chance to try them out. 99.9% of the time, this is fine, but we have had an issue where a landing page update was rolled out without our knowledge. Our conversion tanked, and it took days to figure out what was going on (all the submit buttons disappeared). Upon figuring it out, I called support, and it was fixed within 5 minutes. Things like this have only happened twice in two years of being a customer. The benefits of using the software far outweigh any inconvenience I have experienced. Review Source MC Maria C. Owner Management Consulting Used the software for: 6-12 months ### "Better for larger pipelines and a paid version" September 12, 2017 3.0 It's possible that I may have selected the incorrect product for my needs. Now there is too much time invested in the data to change to a new software. Pros The reminder notifications and notes from each contact point. Multiple product pipelines are an attractive option. Cons How prospects move through the pipelines. The process is not intuitive and is rather clunky. Also, that screen is inordinately large. A smaller screen might make it more practical. Review Source CV Crystal V. Estimator Construction Used the software for: 1-2 years ### "Finally a CRM we are happy with" June 14, 2017 4.0 Pros I love the ease of switching between records and the integration with Gmail. I can do most things right from the Gmail site. Cons The app for mobile use could use a much needed over-haul. If they fixed the few issues with the App, we would give it 5 stars Review Source VR Verified Reviewer Sales manager Information Technology and Services Used the software for: I used a free trial ### "Decent, but takes a long time to set up" July 26, 2019 3.0 Pros It has most features you'd expect from a sales crm tool. It would do the job if you needed it to Cons It was not very customizable. There were a lot of API limitations we ran into. Review Source VR Verified Reviewer totality telecom Telecommunications Used the software for: I used a free trial ### "Funciona muito bem" April 3, 2021 5.0 O upload de documentos pode se perder em negócios, contatos ou empresas." Funciona muito bem . crm etc. Pros Funciona muito bem em termos de acompanhamento de oportunidades, leads, clientes etc. Cons O upload de documentos pode se perder em negócios, contatos ou empresas." Review Source TL Thiago L. Programador Computer Software Used the software for: I used a free trial ### "Avaliação do Hubspot Sales Hub" October 19, 2023 5.0 No geral tem sido uma experiência muito inovadora e satisfatória. Pros O HubSpot Sales Hub me proporcionou uma visão holística do meu funil de vendas e uma gestão mais eficiente do meu processo de vendas Cons Tirando o inicio que tive um pouco de dificuldades para aprender, não tenho resenhas negativas. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.