# Page 13 | HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is HubSpot Sales Hub the right Lead Management solution for you? Explore 497 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews --- HubSpot Sales Hub 4.5 (497) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 13 - Reviews of HubSpot Sales Hub ## Showing most helpful reviews Showing 301-325 of 497 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB Kyle B. Major Account Manager Automotive Used the software for: 6-12 months ### "Good Plugins and Simple CRM Interface" December 4, 2018 3.0 Pros Our company used the hubspot sales crm tool to connect with potential new software clients. There is a browser and email plugin that can be super helpful with logging people directly and recalling information Cons The system felt somewhat clunky and was not super user friendly. While you were able to access everything you needed, it was not the greatest way to pull up info in a timely manner. Review Source SS Stas S. marketing Marketing and Advertising Used the software for: 6-12 months ### "excellent use" October 10, 2022 5.0 Pros was useful and helped grow sales rapidly Cons i had no issues - it is a great sales hub Review Source ES Elise S. Consultante Marketing and Advertising Used the software for: 6-12 months ### "Suivre son funnel de vente" July 7, 2023 5.0 Pros Très ergonomique, il permet de suivre en un clin d'oeil le funnel de vente Cons L'ajout de transactions / contacts / etc. est parfois fastidieux (un certain nombre d'étape à suivre dans un ordre précis) Review Source CC Claire C. Sales Representative Transportation/Trucking/Railroad Used the software for: 6-12 months ### "HubSpot Sales - Great Support to improve CRM " August 22, 2018 5.0 Pros This Platform is very useful when tracking important transactions. You can actually see if your emails are being read. It helps you to boost your marketing strategy and sales plan. Cons There are some limited features to be improved. Like sending email to multiple people, you can't see the specific person who actually open the email. There are also some problem i encounter with search tabs. Review Source VR Verified Reviewer Sales Coordinator Marketing and Advertising Used the software for: 6-12 months ### "Very helpful" January 15, 2021 5.0 Vey good Pros It is very helpful software and very easy to use. It makes everything very easier for sales operations Cons It could be simplified more. But it is okay Review Source SG Sofia G. Recruitment consultant Staffing and Recruiting Used the software for: Less than 6 months ### "Software review" February 17, 2023 4.0 It was okay, we have now switched systems but overall had a good experience Pros I liked the fact it was intergrated with my emails so I could send emails directly from the system, also track the emails that had been opened Cons for someone who may not be good with systems it could have been quite difficult for someone to use. Review Source jB jaclyn B. business development representative Computer Software Used the software for: Less than 6 months ### "Our companies biggest money maker" July 24, 2019 5.0 Pros HubSpot has allowed the inbound sales reps to excel by giving them the exact information needed to make a sale. Hubspot has also given us the data that our inbound team is leading in sales versus the outbound-cold calling team. Not only does Hubtspot help sales reps receive the potential client's information, it also provides us with the data necessary in order to find whats working and what is not. Cons This is unanimous throughout our entire company, I do not think anyone has found a flaw with Hubspot thus far. Review Source EK Emily K. Product and community coordinator E-Learning Used the software for: Less than 6 months ### "Great for tracking sales leads" November 11, 2020 4.0 When I took on a role in sales I needed to learn about the new software, I was happy I learned quickly and was able to navigate easily through the different features. Pros I like being able to track phone calls, emails, and meetings with leads. It is helpful for organizing leads and creating potential deals. Cons I had a difficult time figuring out how to mark a lead as a "cold lead" or I would have liked the option to customize a lead status. Review Source JP Jordan P. Managing Member Medical Practice Used the software for: 1-2 years ### "Awesome Addition To Any E-Commerce Business!" May 10, 2018 5.0 Pros HubSpot has been an awesome addition to my e-commerce business. It's been so much easier since adding HubSpot on to increase our analytics tracking to improve lifetime partnerships with our clients. Cons The initial adjustment period of getting used to the platform was a bit confusing but the customer support was excellent and helped us make the shift. Review Source Cam C. CEO & Founder Design Used the software for: 1-2 years ### "null" January 12, 2017 1.0 Review Source MW Michelle W. Executive Assistant to the CEO Human Resources Used the software for: Less than 6 months ### "Didn't Work Out" October 20, 2023 3.0 Pros It was good at pulling in the email contact information and easy to export the contacts. Cons It pulled in too much information to track and to streamline. Review Source DS Dave S. I.T. Manager Computer Software Used the software for: 2+ years ### "Hubspot is a great CRM platform" June 14, 2018 4.0 Pros This platform does everything. You can manage marketing campaigns, send emails, manage contracts, run a sales team, log calls and emails to clients...free plugins for outlook, phone, and even Gmail tie in. We've also had great luck using the API's to push and pull data from other CRM's into/from Hubspot. Documentation is clear (JSON knowledge required) Cons It's a bit daunting for a new user. Very little in user guides is provided by Hubspot. Virtually no customer service from Hubspot either. Instead they give you access to a user created help area. It's got lots of videos and articles, but it's awful to use, and hard to find basic videos for how a end user should get started. In the end we just used google for support. Review Source GB Greg B. Salesforce Product Owner Medical Practice Used the software for: 6-12 months ### "Used as a plugin with Salesforce to get leads" December 4, 2018 4.0 Pros The product works seamlessly with the business to provide data directly into our main CRM system, it's simple to configure and so long as no one changes the config without telling anyone it is always working and providing data Cons Within the implementation of HubSpot that we use, the scope of leads is quite small, only addressing data from the USA. Not so much a con of the system. But it would be good if the higher management would allow more countries to take advantage of the solution. Review Source CC Corey C. Owner Marketing and Advertising Used the software for: 2+ years ### "HubSpot Sales is great, especially for what you get from just the free version." September 25, 2018 4.0 Pros It has all the features you need for scaling a large call center. There are many customizable options of how you want any and everything set up and it's much easier to use than many of it's competitiors. Cons It's a bit clunky and takes some getting used to (like any other sales CRM). Sometimes records don't update everywhere in the CRM immiediately and the lag can be a bit annoying. Review Source KP Kendal P. CEO Management Consulting Used the software for: 1-2 years ### "If you can afford all of the options it's a great solution" December 27, 2018 5.0 Pros I like hubspot for most of my CRM, sales and marketing solutions. It's a great option for medium to large businesses due to price Cons The add ons are expensive for a small business. There are plenty of free options available in several different solutions that can get you close to the hubspot one stop shop Review Source JS Jonathan S. Computer Software Used the software for: Less than 6 months ### "What HubSpot Is, Isn't & What It Can Be" November 10, 2014 3.0 Pros I'm a 18+ yr digital marketing professional. I've used just about every marketing automation tool out there. HubSpot, who are not without areas to improve upon, are simply the best. If you are a modern marketer, there is no other company that walks their talk. The dedication to customer success, improvement on the tool, the access to experts and the product team at HubSpot who actually listen and take action, these are what I like the most. Cons With every rollout of new products and features (i.e. "HubSpot 3", the COS, Sales Accelerator), I feel that HubSpot has consistently not delivered when it comes to helping customers migrate. HubSpot must do more to have features that are actually ready for primetime and whatever the shortcomings may be, HubSpot must dedicate itself to optimizing it for their customers. Other areas that are sorely lacking is HubSpot's SEO/keyword tools and the Prospects app. If you are going to offer it as a feature, you must dedicate product teams to improve upon them. Otherwise, take them out. Review Source SC Sachin C. Engineer Computer Software Used the software for: 1-2 years ### "A great challenge to Salesforce as can be seen!!!" June 6, 2018 5.0 Pros The most important feature that our startup is looking for is, how is the sales emails been targeted and reporting functionality that gives a huge leverage for the sales. We use it on almost daily basis now and looks like it's here to stay. Cons Also for a startup like us it's a little expensive plus the customer service are not always there on the other end. Maybe our assumption could be wrong. Free software edition should also include automation tools which can help cater to clients in business to clients hierarchy. Review Source CL Cris L. Owner Computer Networking Used the software for: 6-12 months ### "Great Product for small business/startup" June 7, 2017 5.0 Faster way of contacting clients and sending out emails/templates. Increases productivity. Pros The ease of use and the templates and how it connects with email platforms. Being able to use the templates through the email platform and notifications when they read the email(s). Cons Some features are limited or available for marketing instead of sales which the cost jumps excessively between Sales and Marketing especially for a start up business with low revenue. Review Source GV Giriraj V. Director Computer Software Used the software for: 6-12 months ### "Easy to use Sales tool for SME's" November 13, 2018 4.0 Pros Hubspot Sales is very easy to get started and use. It is ideal for a small team that is starting out and the adoption is easier due to ease of use. Cons The modules keep adding up as you scale up and eventually it gets pricey. The ROI then might be difficult to justify for small teams. Review Source HG Haley G. Sales Admin Marketing and Advertising Used the software for: Less than 6 months ### "Still learning the ropes...but going well!" January 24, 2023 4.0 Still learning how to best utilize it's many features, but it has given us the tools to completely change our sales team and their flow. Pros It's very user friendly, and if you can't figure it out there is a Hubspot course for you to take. I like that it does so much, and doesn't make you pay for every valuable feature. Cons My only complaint so far has been the transfer of our CRM data over from our previous software to this one. It was hard to transfer and then it transferred a bit jumbled, so manual clean up has taken a fair amount of time. Review Source aK ayesha K. student Primary/Secondary Education Used the software for: ### "Hub spot sales allow us to apply to adopt latest sales step. Hub spot sales discover massive model in short time period." January 18, 2019 3.0 Pros email scheduling phone and email support customer satisfaction email tracking and notification share data Cons pipeline is not very strong create fully branded experience repetitive naming additional tools more features required Review Source MG Michael G. President Management Consulting Used the software for: 1-2 years ### "Free CRM - Can't beat that" December 4, 2018 4.0 Pros One of the most cost effective CRM's out there. You get a free CRM, has limited functions, but still allows you to do the basic CRM functions. Cons On the free version you are forced to keep certain fields and cannot delete them out unless you have a paid version. Review Source RB Robert B. Used the software for: Less than 6 months ### "The long but worthwhile journey" January 12, 2015 5.0 Pros It's integrated to always keep inbound marketing at the core. We have adopted and subscribed to the inbound methodology, and it makes it incredibly easy to have a completely integrated marketing platform at the middle of our inbound marketing activities. In one sentence: HubSpot's dedication to inbound is what I like most. Cons I have zero complaints with the vendor. I think the product is evolving, so there are going to be quirks and then advancements. Currently I am very pleased with branching workflows, which we had made suggestions for previously. I also think the social monitoring and posting could get better. It would be great if there was a big control station, like the one in Hootsuite. I would love to see a social integration that could hold its own in a social media war room - real time trends, multiple social platform integrations - with posting and stat tracking. It would be something where you could get the pulse of all of social media in one place. Review Source SW Sean W. CIO Used the software for: 2+ years ### "Hubspot has taken your inbound marketing day to day to the next level!" July 9, 2015 5.0 Pros The ease of use, great support and glitch free experience. Cons Upgrade pricing is a little steep from one product to the next. Review Source mH martha H. Director of Business Development Marketing and Advertising Used the software for: 6-12 months ### "Decent CRM for sales" December 6, 2016 4.0 The sales aspect is pretty good but for the money I would use Pipedrive instead. It feels like the pipeline is over built and getting to the information I need quickly seems cumbersome. Pros Integrated with the rest of Hubspot Cons It is over built and updating information is clunky Review Source Talk to a Capterra advisor for free and get results within 15 minutes.