# Page 2 | HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is HubSpot Sales Hub the right Lead Management solution for you? Explore 501 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews --- HubSpot Sales Hub 4.5 (501) [View alternatives](https://www.capterra.com/p/214215/HubSpot-SalesHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 2 - Reviews of HubSpot Sales Hub ## Showing most helpful reviews Showing 26-50 of 501 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Eric T. Managing Member Information Technology and Services Used the software for: 2+ years ### "Functional, Usable, Configurable (with some elbow grease)" February 24, 2026 4.0 We built out Hubspot Sales Hub for an insurance client. The intent was to use the built-in tool. We ended up moving the client to a third party provider that had a more feature rich application Pros Sales Hub is a feature rich tool that does a great job supporting the Sales process. The calling features, once configured, can be a powerful asset. Cons Configuration of telecommunications can be challenging, especially when other tools are in the mix. It can be done, but we have found that it can be challenging. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub HubSpot has come a long way and is a premium product. The price difference between Sales Hub and Sales Cloud was significant. Standing up Sales Hub took about half the time and was a fraction of the cost. Review Source Willem G. Commercial manager Hospital & Health Care Used the software for: 1-2 years ### "Great product. But u pay" May 24, 2026 5.0 The product is very good.its super easy to use the support is awesome and the system has great integrations Pros It is very easy to use.it is quick to setup and does a lot nore tgan u normally get in other products Cons The product was really fine. The pricing became ridiculously expensive. It just went up and then we had to leave Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/) Reason for choosing HubSpot Sales Hub Support and features..the product litterly is the best Review Source VR Verified Reviewer Business Development Accounting Used the software for: 2+ years ### "From Prospecting to Closing: How HubSpot makes sales simple" November 17, 2025 5.0 All-in-One Unified CRM Platform that combines marketing, sales, service, chat, and CRM in one hub—no need for shoehorned integrations. Pros We would highlight its intuitive interface, drag-and-drop deal pipelines, and fast onboarding— Dare I compare it to Salesforce Cons Advanced forecasting and territory management may not meet needs of large, complex sales teams. Ideal for SMB Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) it made it easier to track our opportunities as we grew Review Source MP Mateja P. Talent Acquisition Manager Pharmaceuticals Used the software for: 2+ years ### "State-of-the-art functionalities in perfect harmony with other platforms." June 9, 2025 5.0 Coverage of the entire sales and customer success process. The biggest advantage is the sequences and collaboration across the entire customer team. Pros The fact that all contacts are stored in a database and activities like form submission, websites visited are automatically recorded. It is our centralized management core for all communication threads that makes it a valuable tool. Cons It seems impossible to structure an account in such a way that the elements, data and content of different regions can be viewed separately. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[CentralStationCRM](https://www.capterra.com/p/148510/CentralStationCRM/)[Brevo](https://www.capterra.com/p/132996/brevo/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Dynamics 365 Sales](https://www.capterra.com/p/248301/Dynamics-365-Sales/) I was looking for adaptability as well as security and flexibility. Hubspot Sales Hub offers all this under one roof. Review Source AL Alexandra L. Customer success manager and product developer Marketing and Advertising Used the software for: 1-2 years ### "Great as an internal communication tool" May 2, 2025 4.0 We have been using hubspot sales for 2 years, and also promoted to other clients. Overall is a good experience with a lot of flexibility but it also takes time to built the system to work correctly for your business operations. Pros All information you need in one platform, good for internal tasks, internal management and communication between the sales department. Cons Although it comes with an onboarding, you need to really become used to the system to understand it. And if the onboarding is not done with the companies working flow in mind, it can be a mess for months. It’s not the softwares fault but it can be difficult to use at the beginning. Alternatives considered [Teamwork CRM](https://www.capterra.com/p/195320/Teamwork-CRM/) Reason for choosing HubSpot Sales Hub Teamwork CRM will soon be decripted and we were not able to test it correctly. Also we do use a lot Of automations from hubspot so we do need a more capable software for automations and emails. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Active campaign was becoming too messing for a CRM, it was great as a lead capture (lead magnet strategy) but when it came to CRM we needed something more robust. Review Source NW Nolan W. Head of Sales Real Estate Used the software for: 2+ years ### "Hubspot Embraces Sales Hub and becomes Sales Focused" April 7, 2025 4.0 Overall, it's a great improvement to Hubspot, where my prior critiques have been based on it not being a sales persons CRM. It's definitely made an impact in organizational outreach for us, and has allowed us to reduce CTA and time to convert because we don't miss on Follow-Ups. Pros Sales Hub replaced the Prospecting Hub on Hubspot, and I love the streamlined nature of keeping up with Tasks due, overdue and upcoming, but do find the Guided Actions to be my favorite part. Hubspot helps sort recommended actions based on Deals and Prospecting, allowing myself and team to stay prepared for meetings. Cons The layout took some getting used to. I had actually preferred the Prospecting Hub Layout before that was replaced. It doesn't flow as well when opening specific leads in Hubspot Sales Hub. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Cost and customization were key for us to choose Hubspot. While not cheap, the cost and value was preferable. Review Source SJ Stefanny J. Project Manager Accounting Used the software for: 6-12 months ### "Help keeps your team and business organized" July 1, 2025 5.0 After six months, Sales Hub feels like a genuine productivity multiplier for a 12-person team that juggles W-2 reps and 1099 closers. Onboarding was guided and painless, and new reps ramp quickly because all prospect history—emails, calls, notes—lives on one timeline. We’ve trimmed our sales cycle by two weeks and gained clearer revenue forecasts without hiring a RevOps admin. Still, we’re watching costs as we scale and hope AI reporting matures, but the ROI so far is a clear win. Pros The learning curve was almost flat: we imported 3 yrs of data and ran our first pipeline in under a day. Sequences, meeting links, and automatic email tracking save each rep ~4 hours a week, while Breeze AI writes snappy follow-ups and summarizes calls. Native integrations with Xero, Slack, and Zoom mean no messy zap-work. The mobile app is clean and lets me move deals while standing in airport security. Cons The pricing jump from Starter to Professional is steep if you only need one or two automation features. Forecast and “conversation intelligence” reports still glitch on long calls, and support tops out at 8 p.m. ET—tough for West-Coast nights. Email-sync rules can’t filter out every internal thread, so our CRM occasionally clutters with non-sales chatter. Review Source Preeti M. AVP- Marketing Information Technology and Services Used the software for: Less than 6 months ### "Wonderful tool for Medium & Enterprise Businesses" May 25, 2026 4.0 Great tool that simplifies workflows and makes day-to-day marketing activities much easier. Makes it easy to supervise distributed sales teams Pros Its a wonderful tool where I can track my entire team's activities, efforts taken for lead nurturing and also te staus of leads. Cons Automation and workflow capabilities should also be included in the Starter plan with basic functionality. Review Source JD Jenna D. Founding Partner Accounting Used the software for: 2+ years ### "Hubspot Sales is great for sales professionals (and companies with a large software budget)" July 10, 2025 4.0 Pros I like the way I can customize Hubspot to give me the exact information I want to see. I like how robust the product is. I like that Hubspot also offers customer service and marketing so a lot of my business functions can easily talk to one another and take place in the same software solution. Cons It only allows 2 deal types with a sales "seat" and at that price point, I feel the deal types should be unlimited. Hubspot is quite pricey especially if you want access to all the features. Review Source Sara Gabriela C. Outdoor Living Consultant Environmental Services Used the software for: 1-2 years ### "Expensive but not the best one out there " April 13, 2025 3.0 I think it is the most expensive CRM, but there are some issues, some delays, and some problems that take a while to get solved on the support side. Pros While it is very helpful to receive, track, and organize leads; you can also get live notifications, replies, or changes made. Cons The Workflows does not always work; there are delays, and almost every week, there's an issue with something. Alternatives considered [Pipefy](https://www.capterra.com/p/144848/Pipefy/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub I didn't choose it, I just had to work with it. The upper management did. Review Source AG Ana G. Business development Information Technology and Services Used the software for: 1-2 years ### "Great tracking tool for deals" May 13, 2025 5.0 Overall it helped me track my deals and emails well. I can also track the emails im not included in as long as every team member registers the emails with the corresponding deals. Pros I like how the free trial doesn't limit the process and the performance of my everyday task. I also like the function to connect to my emails and organize the contacts and deals. I can say it is smart enough to register the details without having so much to be input Cons They can improve the process of contact saving especially since most of the email credentials have their name, maybe they can save the names automatically. There are also times when i search a specific person and the search bar results do not match. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub It has the best free trial for a small for-profit like us Review Source NR Nicole R. Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Hubspot Sales Hub Pros and Cons" May 27, 2026 3.0 This could work for certain teams but ours had issues with it. Still currently using but may eventually switch. Pros Integrated with existing HubSpot products other teams at our company already use for operations and client management. Can build reports to track sales activities pretty easily. Cons Sales team disliked and did not utilize all features thus leading to incomplete information and not full adoption. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot Sales Hub Already using some of HubSpot's other modules. Switched from [Podio](https://www.capterra.com/p/128631/Podio/) Not really a CRM. Needed more sales specific functions. Review Source KS Katharina S. Account Executive Computer Software Used the software for: 1-2 years ### "Absolut empfehlenswert " October 11, 2025 5.0 Pros Sehr übersichtlich gehalten, einfache und intuitive Handhabung, Anknüpfung an andere Tools wie z. B. Google Workspace Cons Aktuell empfinde ich es als etwas störend, dass sich die Oberfläche verändert hat, es dauert nun eine Weile, alles wieder zu finden Review Source WH William H. Senior Account Executive Human Resources Used the software for: 6-12 months ### "Great system to aid sales" May 13, 2025 5.0 I love it, it helps with my day to day pipeline management but also slows me to market myself and the company to a wide audience. Pros It’s great for managing your workflow and pipeline. Automating life as a sales person and managing me deals. Cons Lots of options can be a little clunky which means navigating can be somewhat challenging, using daily can help with this. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) HubSpot had a lot better reviews, salesloft seemed too basic for our need so we switched to a better system. Review Source TS Theresa S. Senior Account Executive Computer Software Used the software for: 2+ years ### "Best tool to do a efficient and structured sales" April 24, 2025 5.0 I Love it and work with the tool since 8 years. It makes my life as Sales Person much more easier Pros Best are the functions Sequences, Snippets and Task Management Cons The Duplicate detection sometimes insufficient, what results in duplicates that could cause a lot of double work and stress Review Source WO William O. BDR Accounting Used the software for: 2+ years ### "Great tool for sales teams" December 16, 2024 5.0 Overall, HubSpot has been easy to learn (Gen Z salesperson) and adjust to the needs of our team. The community and updates help smooth out what rough edges there are for such a big tool. Pros It's simple and powerful. If you want to use it in a basic CRM way, it can do that. However it also has the capability for great reporting, email sequences, automation, and looping in others. Cons New updates can be hard to keep up with. A lot of time reporting is best when you use Hubspot the way they designed it. For example with Lead reporting, the functionality was clunky originally so my team built a different workflow. Now they've improved it, so I have to relearn and somewhat redesign our HS. Review Source LM Lindsey M. Director of Marketing Operations Insurance Used the software for: 2+ years ### "Good to help monitor sales efforts" June 9, 2025 4.0 Pros The HubSpot Sales Hub has been a good way for us to monitor sales efforts with both employees and contractors Cons The automated emailing sequences have been been a little clunky to use, and they've changed the locations of some features in less ideal ways. Review Source DC Dawn-Marie C. Tradeshow Sales Management Marketing and Advertising Used the software for: 1-2 years ### "HubSpot Pro's and Con's" January 17, 2025 5.0 I use HubSpot daily but find that my activities are limited by the chosen plan. Pros HubSpot allows me to collect and track new leads. Following the lead progression is simplified and intuitive. Cons Pricing for additional services can be prohibitive. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Company made the decision to try HubSpot. Review Source SP Steve P. Head of BD Commercial Real Estate Used the software for: Less than 6 months ### "Hubspot Sales Hub" July 4, 2025 5.0 Overall very satisfied and will undoubtedly be a useful tool. Support is good and excellent trraining rtesources available. Pros Easy to set up and packed with useful features. Able in import data from other sources very easily. Great start! Cons Can be costly and very feature rich so learning curve could be steep. Very expensive if you want to unlock everything . Review Source AC Andy C. Digital Marketing Executive Primary/Secondary Education Used the software for: 6-12 months ### "Much easier to manage sales! " September 28, 2024 5.0 The best part about this has been the activity tracker so multiple users can manage a deal without having to waste time with comms and can provide an upgraded user experience during their sales timeline. Pros The ability to manage deals clearly through the sales funnel in a relatively simple UI. Cons A lot of default fields that need whittling down to ensure no duplications when setting up custom properties etc. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Best value for money when looking at features available. Review Source AG Annie G. Marketing Manager Alternative Medicine Used the software for: 2+ years ### "Good for what we use it for" December 23, 2024 3.0 It can be a difficult platform to work with. I wish some things were more streamlined Pros It has a lot of features and opportunities for both sales and marketing teams Cons the platform is always changing, there are limitations to marketing Review Source DH Daniel H. Community Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "HubSpot Sales Hub - The only thing to consider" February 14, 2025 5.0 We've created automated workflows with the sales team in order to reduce friction in operations. Pros Sales Hub integrates effortlessly with our outbound enablement tech. Cons Not a whole lot to dislike about this product. Review Source TW Thomas W. COO Marketing and Advertising Used the software for: 1-2 years ### "HubSpot Sales Hub has elevated our sales team to the next level!" October 4, 2024 5.0 Overall, HubSpot Sales Hub has been a game changer and helped elevate our follow ups and processes in the sales department to the next level Pros Hubspot Sales Hub gives our sales team so many resources to succeed with. The most beneficial one for us is workflows and sequences Cons The cost, it's very expensive to add an extra Hub at the Pro level Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) HubSpot had more features that didn't require custom builds for our sales team. I was also referred by several trusted people to make the switch. Review Source MW Maxi W. Controller Information Technology and Services Used the software for: 1-2 years ### "Best tool for CRM" January 22, 2025 5.0 Pros Very user-friendly, the dashboards and integrations are really easy to use and provide a great overview of the sales pipeline. Cons Basically every automation feature comes with high additional costs. Review Source frR fka runo R. Manager Business Supplies and Equipment Used the software for: I used a free trial ### "Digital Transformation Expert" November 9, 2024 4.0 My experience with HubSpot Sales Hub has been mostly good. It helps us keep track of customers, follow up, and organize our work better. The CRM is easy to use, but some tools take time to learn. The reports give helpful info, so we can see what’s working. The only problem is the price – it can get expensive as the team grows. Even with this, it’s been useful for our sales team and has helped us work more efficiently. Pros HubSpot Sales Hub keeps everything organized, and email tracking plus automation make follow-ups easier. The reporting is useful too, though there’s a bit of a learning curve. Overall, it’s added real value to our workflow." Cons HubSpot Sales Hub offers solid tools, but the pricing can be a real barrier for businesses in developing countries. As teams grow or need more advanced features, costs can increase quickly, which can be challenging for small and medium-sized businesses with limited budgets. A more flexible or localized pricing approach could make the platform more accessible in these markets. 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