# Page 8 | HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is HubSpot Sales Hub the right Lead Management solution for you? Explore 497 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews --- HubSpot Sales Hub 4.5 (497) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 8 - Reviews of HubSpot Sales Hub ## Showing most helpful reviews Showing 176-200 of 497 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Joel B. Administrative Secretary Consumer Electronics Used the software for: Less than 6 months ### "A popular CRM platform?" February 20, 2023 4.0 HubSpot Sales Hub helps to make my sales process very effective and streamlined. That's why I chose it. Pros Email tracking and automation is the best feature for my business. I can create and send personalized email campaigns, track email opens and clicks and automate follow-up emails based on recipient actions. Amazing right?! Cons A couple of things make it difficult for me to use HubSpot Sales Hub. The user interface could be better, even after using it for a while, I find it difficult to navigate when I am doing more complex tasks. The layout can be improved. Review Source Arun D. Managing Director Computer Software Used the software for: 1-2 years ### "The Perfect Application to Support Your Team's Transition to Inbound Sales" April 24, 2017 5.0 With declining results from outbound sales tactics - telemarketing, events, etc - we decided to look into HubSpot's Sales 'module'. Our team got to know about the solution from HubSpot's Academy and after onboarding with the free features, we transitioned to the HubSpot Sales Pro option to derive even greater sales productivity. Pros 1\. Actively supports HubSpot's refreshing Inbound Sales methodology 2. Quick & easy to get started and use 3. Excellent value 4. Integrates well with HubSpot's Marketing & CRM Cons I'm afraid I can't think of any. Review Source NM Nessim M. Head of Marketing Marketing and Advertising Used the software for: 1-2 years ### "Great tool to manage leads and deals" December 7, 2022 5.0 Pros \- Does the job- Easy to use- Easy to track leads management- Easy for leads attribution Cons \- Some key features are missing- Design outdated Review Source DF Dovy F. Head of Business Development (Extraordinaire) Internet Used the software for: 2+ years ### "The Best Free Sales Tool Around" February 3, 2019 5.0 Pros As a free means to track sent emails, nothing even comes close! After being introduced by a friend of mine to Hubspot's Sidekick, I immediately had my entire team install it. Not only does notify you when a sent email has been opened (which if you are in sales you understand the value), but it also allows you to automatically create a new contact in your CRM when a new message is sent to an unrecognized domain. Cons I am not sure if it was in between updates or roll outs but 2 years ago everyone on my team including myself had to delete and re-install sidekick. It has since straightened out but while the glitches occurred, we wasted a lot of time with correction process. Review Source JB Juris B. CBDO Airlines/Aviation Used the software for: 2+ years ### "Good enough free version, powerful paid one" June 22, 2022 4.0 Pros Integration with other SW: Outlook, ... Calls from within HS Document data base within HS email and doc tracking Cons The UI is a bit confusing and use in general not easy Review Source CL Chase L. Account Executive Used the software for: 1-2 years ### "Great product for email tracking!" October 19, 2017 5.0 This product greatly increased my sales volume, being able to see when my email was read, and when links in the email were clicked was really a priceless tool. Pros Easily track emails in Microsoft Outlook or Gmail. - customer service responds to your issues, tries to help resolve in a timely matter I remember that I had an issue with their notifications once, where they wouldn't show up on my phone unless I turned my computer off; I submitted a request for them to fix this, explained that I didn't turn my work computer off ever, but still needed to get notifications on my phone, and they fixed the issue within a few weeks from my original request! I was completely shocked that they took care of this for me, all of my co-workers said they were now getting notifications as well! Cons There was a short period of time where they didn't have a cell phone app, but that's not the case any longer. There's really not anything not to like if you pay for the service; my work paid for my premium account, and Hubspot quickly resolved any issues I had. Review Source CC Chris C. Sales Development Manager Construction Used the software for: 6-12 months ### "Great Sales CRM for Multi-Use" January 30, 2023 5.0 HubSpot Sales CRM is a great tool for tracking sales opportunities, automating sales processes, and staying up-to-date on all sales actions. Pros HubSpot is great for tracking deals and sales opportunities in many different ways. As a user for my professional job, I have also adopted HubSpot Sales Hub for my personal business. Cons Some difficulties with open text fields when creating email templates and sequences. This is a feature that would make the dynamic components of templates much better. Switched from [Vendasta](https://www.capterra.com/p/168614/Vendasta-Platform/) Vendasta moved away from a freemium model to pay-to-play for Sales CRM access. Review Source VR Verified Reviewer CTO Information Technology and Services Used the software for: Less than 6 months ### "Great Tool for Start-ups and SMEs" January 31, 2024 5.0 Pros Even in the free version the benefit you can generate with this tool is immense. Cons The list building and mailing functions are a little bit tricky. You need some time to become familiar with it. Review Source JW John W. Key Account Manager Information Technology and Services Used the software for: 6-12 months ### "HubSpot is the best CRM I have ever used" March 7, 2020 5.0 HubSpot has become a foundation for our entire business. It houses all of our clients and prospects information plus all important stats for each. It is such a vital tool that helps compliment everything we are doing as a company. I do not know what we would do without HubSpot. Pros HubSpot does most all of the work for you and collects your client and sales data through integration. My cold call efforts do not need to result in tons of data entry but rather allows me to enter my notes and sales data into the HubSpot profile that is created through me simply sending an email. Cons I have found the duplicates and some time triple copies of data have been found in HubSpot. This makes managing data and notes challenging. They have a merge feature but this is time-consuming and cannot be undone so at times it feels like a risk. Review Source TS Tushar S. strategic partnership & Alliances Health, Wellness and Fitness Used the software for: 1-2 years ### "Best platform to track sales activity for every leads" February 17, 2023 5.0 awesome Pros It is very easier to access the software at first, then the features from creating a new lead, company and deals at all the stages it is very easy and to use and perfectly. Cons nothing truly speaking its far Better than most sales tracking software's Review Source RP Rohit P. Manager Staffing and Recruiting Used the software for: 6-12 months ### "Highly Recommending Hubspot" March 17, 2023 5.0 Pros Overall I love Hubspot. This was the first time i've used a platform to track all the activities. Whether it has to be tracking emails or calls what i have done the last day. Cons It would have be great if we can call directly from hubspot. Review Source Younes B. Full Time Translator Publishing Used the software for: Less than 6 months ### "The pure form of inbound marketing" February 13, 2021 4.0 Pros I like the huge number of email templates (+1ooo) and the email tracking feature. Cons the fact that the HubSpot Sales Hub is just one of other solutions HubSpot offer. therefore you would better 'adopt' its other products because they running together smoothly. that's great if you decide to launch a business for the scratch, because the migration form an ecosystem to HubSpot is costly. and that's right HubSpot products is an ecosystem and it is wise to think of that way. even when they present their product as a standalone ones. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Reason for choosing HubSpot Sales Hub clients requests Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) clients requests Review Source HKgH Hari Krishna goud H. Team lead Construction Used the software for: 6-12 months ### "Best software to use for lead generations and management." January 11, 2023 5.0 Best software Pros Search engine where we get accurate information Cons Import and export features are little low. Review Source LE LeNolon E. Ownwr Insurance Used the software for: 1-2 years ### "HubSpot Review" December 9, 2021 5.0 Great for tracking and organizing important customer information Pros Functionality. Ease of use and integration with my caller ID for managing customer interaction. Cons I would love to be able to see text correspondence with customers Reason for choosing HubSpot Sales Hub Ease of introduction Review Source VR Verified Reviewer Diretor administrativo Computer Software Used the software for: 2+ years ### "Great For emails" April 5, 2019 5.0 To track if the email was delivered Pros This is very helpfull to know if your customers open your emails, you can track and know every time someone open that email Cons If I send an email to more people I dont know who is open it Review Source Stephanie R. Strategy Director Marketing and Advertising Used the software for: 2+ years ### "A bit expensive but worth it" November 25, 2018 5.0 Pros Simple to use, all-in-one software for salespeople, that isn't only a tool, but it also gives you a new way of doing sales Cons Reporting could be stronger, plus it's a bit expensive compared to other tools Review Source RC Rafael C. ENGINEER Consumer Electronics Used the software for: I used a free trial ### "Hubspot review " November 22, 2023 4.0 It was a good experience in overall for our team Pros It is easy to do the first setup and you can organize the fields that you need for your sales team Cons It is difficult to use for the post sales teams that need to keep track of each item in the warehouse. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) It was possible to add all the information of the item in the warehouse for the post sale team Review Source DG Damien G. Chef de projet digital Real Estate Used the software for: 6-12 months ### "Gérer les ventes, communiquer, Hubspot est très complet" February 27, 2023 5.0 Pros Nous avons identifié plusieurs points forts lors de l'utilisation d'Hubspot : La plateforme offre des fonctionnalités de gestion de la base de clients, y compris la segmentation, la notation des leads, la création de listes et la gestion des contacts, pour permettre une relance plus efficace des clients existants. C'est donc une solution complète et nécessaire à toutes les étapes de transformation client Cons C'est certes un logiciel tout-en-un, mais il nécessite d'avoir des ressources techniques dans l'entreprise, ne serait-ce que pour la personnalisation du logiciel et de ses fonctionnalités, mais également pour la mise en place d'un tracking avancé Review Source Kristen B. Marketing Manager Construction Used the software for: 6-12 months ### "Great Sales tool!" December 12, 2017 5.0 Pros Our Sales team can now spend their time selling! This software is user friendly and helps our entire team keep up with where the customer is in the sales process. If anyone has a question about a customer or a sale, it is all right at our fingertips. Our sales team loves the reminders to follow up so no customer goes untouched. Cons We really don't have any cons for this software. Our sales team would like the mobile app to work exactly like the software on their PC, but it is not a huge issue. Review Source VR Verified Reviewer Head of Marketing E-Learning Used the software for: Less than 6 months ### "Better than you even realize" December 22, 2020 5.0 I didn't think I'd love hubspot sales as much as I do and I have to say the support is the best in the business. You're paying a pretty penny but the platform and support make it all worth it. Pros Hubspot sales is honestly so incredible, it still shocks me how much information I can get out of this one platform. There are so many smart functions and EVERYTHING is shown in a super user-friendly way. I've been able to track leads, multiple pipelines, deals, and so much more in a very efficient manner since using hubspot 4 months ago. Cons There is very little that hubspot can't do. It's definitely recommended to use hubspot sales in conjunction with their other "hubs" as that's how we find you can get the most information for all departments in a holistic manner. Review Source LK Liam K. Head of Cs Retail Used the software for: 2+ years ### "HubSpot for a small business" December 28, 2022 4.0 Pros Ease of use, support and the ability to adapt to my businesses needs Cons Not able to use all the features, frustrating to have all these add kns Review Source SJ Sorina J. Director sales engineering Marketing and Advertising Used the software for: 1-2 years ### "Bon rapport qualité prix" December 1, 2022 5.0 Pros Facilité a l'utiliser, facilité a construire des dashboards pour suivre les kpi Cons Pas bcp de points faibles, facile à utiliser nous avons intégré nos contrats de vente facilement. Review Source VR Verified Reviewer Digital Marketing Coordinator Automotive Used the software for: 6-12 months ### "Awesome CRM tool for leads gathering!" July 17, 2020 5.0 Having the leads organized automatically has eased our work by an extent which lead to us adopting the tool, which was free to use when we access it. Pros Its automated funnel setup is a gamechanger for our team that needed to organize all the daily leads captured. Its done all automatically and having access to HubSpot's workflows would make the mornings happier! Cons Once you scale the business vertically, the tool can have a higher impact on the budgeting, as adding features may end up being a tad too expensive. Review Source VR Verified Reviewer VP Sales and Marketing Computer Software Used the software for: 1-2 years ### "Best Inbound Integrated Salesforce Platform" July 29, 2019 5.0 Pros It's integrated with all our inbound actitivity, marketing, webtraffic etc etc Cons The permissions management could be improved Review Source Stephan S. VP Sales Hospital & Health Care Used the software for: 6-12 months ### "Great Sales software automation system. " June 7, 2017 5.0 Overall pretty easy Sales process tool to manage selling systems. Pros Intuitive platform helps me develop Sales engineering processes for my company. Support has been key, and additional Help tools have been great to develop usability. Cons Does not sync with My Office 365 system for client calendaring. Have to double-entry all meetings in these systems to ensure tracking on one side and calendaring on the other. Calendars don't sync, and I have missed a few meetings because if it. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.