# Onboard Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Onboard Software - reviews, pricing plans, popular comparisons to other Onboarding products and more. Source: https://www.capterra.com/p/214297/Onboard --- # Onboard Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Onboard ## What is Onboard? Organize, automate and manage your customer onboarding with Onboard.io. Launch customers faster with dynamic launch plans + unparalleled visibility across all stakeholders. Built for onboarding, by a team who has onboarded many of the worlds largest brands. ## What is Onboard used for? [Onboarding](https://www.capterra.com/onboarding-software/)[Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/)[Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $249 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Onboard?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://onboard.io&name=Onboard) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Onboard 5.0 (1) VS. [4.7 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) Starting Price $249 Per User, Per Month Starting Price $12000 Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.3 (129) Value For Money 0.0 (0) Value For Money 4.7 (96) Customer Service 5.0 (1) Customer Service 4.9 (120) ## Onboard alternatives [4.6 (77)](https://www.capterra.com/p/143008/Whatfix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (24)](https://www.capterra.com/p/175166/tts-performance-suite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (192)](https://www.capterra.com/p/143513/LearnWorlds/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (127)](https://www.capterra.com/p/232772/Rocketlane/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about Onboard Overview ### What company size and specific industries is Onboard built for? Onboard is designed for customer-centric organizations of any size that invest in customer success and onboarding teams. It is best suited to businesses that focus on retaining and supporting customers during implementation, adoption, and ongoing success, rather than to a specific industry or sector. Features and Usability ### What are the key features of Onboard? Onboard includes CRM, onboarding, offboarding, and templates as core features. It also offers workflow management, task management, progress tracking, reporting and analytics, and reminders, plus self service tools, electronic forms, document management, third-party integrations, single sign on, and alerts and notifications. Integrations ### Which third-party tools and platforms does Onboard integrate with? Onboard connects natively to Zapier, giving it access to additional third-party apps and workflow automations through that platform. Getting Started and Support ### What training and onboarding options does Onboard offer? Onboard provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for reviewing features and setup steps. Getting Started and Support ### What customer support options does Onboard offer? Onboard provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations, so the support experience cannot be characterized beyond these listed channels. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Chat/Messaging Communicate using direct chat or messages within the system Churn Management Identify customers at risk of migration and activate strategies to retain them Client Management Manage contact details and communication with clients Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Onboard 30 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Communicate using direct chat or messages within the system Identify customers at risk of migration and activate strategies to retain them Manage contact details and communication with clients Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Add customized logos and colors to align with company branding Store, manage, and track all electronic documents in a centralized location Digital forms that are shared and accessed online Track employee schedules, availability, and performance across projects and tasks Adds a customizable form to the landing page, usually for the purposes of lead generation Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Reporting on how each user, task or process has advanced since its initiation Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Allow users to access multiple services after entering their login credentials once Create, manage and track all task activities and progression Track the status and progress of tasks Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) Track employee/learner's progression through training programs Guide new users to understand and become proficient in using a product or service Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Free Trial Basic $249.00 Per User,Per Month ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LP Lora P. Director, Marketing & Customer Success Hospital & Health Care ### "An Onboard Supporter!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2021 My overall experience with Onboard has been fantastic and I am a big fan. \[SENSITIVE CONTENT HIDDEN\] has been thoroughly engaged, and is always available to help me with everything needed. I recommend the product and the team. Pros I really appreciate the fact that you can customize the customer journey, and have access to a great team at onboard, where your recommendations/feedback are implemented and/or added to their roadmap. \[SENSITIVE CONTENT HIDDEN\] is awesome to work with and really listens/tailors to our needs and requests. Cons No cons yet... they're still in early access mode, but make are constantly making feature updates quickly and efficiently. I really look forward to seeing their upcoming product releases! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.