# PortPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PortPro the right Trucking solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214379/drayOS/reviews --- PortPro 4.7 (11) [View alternatives](https://www.capterra.com/p/214379/drayOS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PortPro Ease of use 4.7 Customer Service 4.8 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Jorge B. VPO Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Early Review - Onboarding Stage" October 23, 2024 4.0 Everyone we've spoken or worked with at PortPro so far from sales, upper management, integrations, onboarding, are all very professional, capable and supportive. We're in the Onboarding phase now and excited to be fluent in operations as there is so much to unpack and benefit from, at which time I plan to update this review. Our previous TMS simply cannot compete, nor could others I've used or demo'd previously. PortPro is truly an upgrade I can highly recommend. Pros Most? PortPro is fresh, current, and relevant with where technologies are today with implementation of AI features among several others. It is structured for growth with compatibility to current tech trends. Among favorite features are that it is browser-based so simple to access and work with. Driver app is great, Customer Portal as well. There is A LOT to list in this category. Cons It's clearly designed around single-terminal motor carriers and adapted for multi-terminal ones, but some useful features remain incompatible with multi-terminal MCs. It also falls short on some basic logic, allowing for multiplication of same equipment, data upload can only be used for creating data but not for updating data. It uses terminologies based on import also on export like "Consignee" to represent both a cargo receiver and shipper, "Delivery" even if it's an export cargo loading, etc., wording that needlessly confuse newcommers. If my company shares a client with other PortPro clients, none of us can grant that client access to Customer Portal using the client's preferred email address, must be different for each. These among others were unexpected surprises for a platform that has so many features superior to used & tested alternatives, so I'm sure will be improved on. Here's hoping that prioritizing development of new features doesn't delay correction of older ones for too long. Reason for choosing PortPro Best features, user friendliness, access, and most of all, ongoing technological advancements. Switched from [Envase](https://www.capterra.com/p/239733/Envase/) Old TMS' lack of industry-relevant development. Review Source Response from PortPro November 7, 2024 Thank you so much for your feedback, Jorge! We are thrilled to be working with you and the team. Your feedback regarding system improvements are duly noted and have been communicated with the product team - many of these are already being worked on, which is great, and we will be sure to keep you posted on their progress! DS Doug S. Group General Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "No need to look at other TMS providers!" July 18, 2023 5.0 In early 2022, we made significant investments in our Drayage services, including trucks, chassis, and yard space. We assembled a competent team of drivers and office employees and focused on building our customer base. However, we soon realized that relying on spreadsheets and outdated Drayage operating systems wouldn't allow us to optimize our fleet or deliver the exceptional customer service we're known for.Recognizing the need for a modern solution, we embarked on a thorough search for a TMS provider that could help us achieve our goals. After months of evaluation, considering 15 different providers, we concluded that PortPro had the best TMS in the market.Since we onboarded with PortPro in October, we have experienced a seamless integration process that made us feel like part of the PortPro family. Their professional team, assembled by PortPro leadership, guided us through the onboarding process and provided excellent support for our day-to-day operations.PortPro's TMS has been instrumental in streamlining our operations. The system enables automated container tracking, allowing us to plan, dispatch, and execute tasks with real-time tracking. Additionally, going paperless with PortPro's system aligns with our company's environmental, social, and governance (ESG Pros Step by step, easy to use product that guides you through the lifecycle of an order. From day one, the onboarding team spent whatever time needed to ensure we were set up and trained 100%. The pass off to the Customer Service team was seamless and they rock. Special thanks to \[sensitive content hidden\] for keeping tabs on us to ensure our experience was and remains extremely favorable. Cons Executive level roll up reporting is under development. Just need to finish off the publication of the product. Maybe add in a more robust financial AP process and it's golden. Alternatives considered [Trinium-TMS](https://www.capterra.com/p/47488/Trinium-TMS/)[Envase](https://www.capterra.com/p/239733/Envase/)[PCS](https://www.capterra.com/p/131259/PCS/) Reason for choosing PortPro Best overall. By far the leading provider of Drayage TMS. They spent the time to get to know us, understand our operations and really did a great job of providing access to their leadership and dev teams. Review Source CD Charlotte D. operations manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "NEXXGEN " August 5, 2021 4.0 Over all this is a great product and look forward to continue to see its growth. Pros USER FRIENDLY - TRACKING - ORDER ENTRY IS EASY MANNUAL OR AI. Cons THE MASS UPLOAD OR ORDER ENTRY FEATURE NOT ABLE TO ENTER MORE THAN 1 AT A TIME AND CSV FUNCTION TAKES TOO MUCH TIME. FAST PACED ENVIORNMENT IS CRITICAL TO THE OPERATIONS. ALSO THE MASS DOWNLOAD , WE NEED TO RUN EXCEL SHEET BUT ONLY OPTION ON SOME SCREENS. Alternatives considered [Trinium-TMS](https://www.capterra.com/p/47488/Trinium-TMS/) Reason for choosing PortPro BECAUSE OF THE SALES GUY Switched from [Profit Tools for Trucking](https://www.capterra.com/p/57848/Profit-Tools-for-Trucking/)[Trinium-TMS](https://www.capterra.com/p/47488/Trinium-TMS/) UPDATED / MODERN FEATHERS / MOSTLY THE AI - ORDER ENTRY FEATURE AND THE TRACKING. Review Source Response from PortPro December 18, 2021 Thanks Charlotte! We appreciate the review and look forward to continue working with you and your team. SS Solon S. Business Development Mnagamer Logistics and Supply Chain Used the software for: Less than 6 months ### "Revolutionary TMS with an Emphasis on Technolgoical Advancement" December 28, 2021 5.0 The best part was the willingness of the staff to implement customer needs and recommendations. Eventually they may be less receptive, which happens the larger a company gets. Port Pro is really exceptional in that regard. They really want to push the boundaries of technology which at the rate their going they're going to be a household name in Logistics software. Pros The ability to link port logins through an API to check container and shipment status as well as the DO AI Scrapping to limit data entry time. Cons The software is a bit advanced outside of the dispatch software. I recommend having each person sit in on the training for their perspective fields and at least two people who manage different folk sit in throughout the entirety of the training. Eg. Have dispatchers sit in on dispatch, and accountants sit in on accountant. Alternatives considered [Shipwell](https://www.capterra.com/p/187731/Shipwell/)[Trinium-TMS](https://www.capterra.com/p/47488/Trinium-TMS/) Reason for choosing PortPro Trinium looked extremely antiquated. Shipwell was more expensive and had less features. Switched from [AscendTMS](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/) We needed something with more robust features. Review Source RC Ron C. President/Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "PNW Dray Company" December 18, 2021 4.0 We know what we're doing in real time! Dray work in today's world is filled with countless variables and problems. Every item can be integrated, monitored, measured and managed. I am extremely pleased with the product. Pros It's intuitive. It's simple to implement, operate and learn. We are still getting it fine tuned. Once we get all the features dialed in, I expect to turn every 4 star rating to 5 stars. PortPro's customer service is second to none. They are quick to respond and will work tirelessly to solve any problem you may have. This system has given me freedom and the confidence I can manage my business from anywhere on the planet. Cons There are a few minor features that we are working on - just customizing things to fit our needs. Otherwise we have no complaints. The transition to PortPro was seamless. Alternatives considered [Trinium-TMS](https://www.capterra.com/p/47488/Trinium-TMS/) Reason for choosing PortPro PortPro appeared to utilize 2020 technology vs the others 1990's technology. Ease of use, intuitive learning, and affordability made the decision easy. Review Source Response from PortPro December 29, 2021 Thanks for the review, Ron! We're very happy to hear you are pleased with our product and customer service.. and even happier to hear that our software allows for a better work-life balance. JI Jacob I. Dispatcher Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great trucking software that keeps getting better" December 20, 2021 5.0 Pros I love that you can set moves up with a driver without dispatching the move to the driver app immediately. The customer side of the website offers great visibility to our customers so we don't receive as many emails. Cons The driver app is much different than our previous software's driver app so onboarding was challenging, but once we had a little more experience using the driver app in the office we were able to help get drivers through their workflows. Switched from [Profit Tools for Trucking](https://www.capterra.com/p/57848/Profit-Tools-for-Trucking/) We were looking for new features and the automatic order entry caught our eye. Review Source Response from PortPro December 29, 2021 Jacob, thanks for your review! It's been a pleasure working with you! SJ Shane J. Operating Member Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Draye Start Up" January 24, 2022 5.0 Pros The best part of this software is that it is intuitive set up and use. It puts options, buttons, check boxes in places that make it flow and easy to use. I use it every hour of the day to dispatch and manage our accounts. This software is spot on when it comes to daily operations. Cons There were some glitches at first but those were handled. I think the two biggest opportunity for this software is expanding the fleet management section to fit in daily inspections for drivers, monthly and annual maintenance logs for the mechanics, and reminders when compliance expiration dates approach. Second, is making the reports section easier to use. often that reports do not pull the data or too cumbersome to use easily and does not have the option for automatic reports such as end of week or month reports. Review Source Response from PortPro January 28, 2022 Hi Shane! Thanks for your review! We definitely have plans to expand our fleet management offerings - and will keep you posted on the progress there. In addition, we are focusing heavily on the reports section, working to make it as user friendly as possible. You will notice some significant enhancements over the next couple of weeks! Stay tuned. FJR Franklin J. R. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Port Pro" December 18, 2020 5.0 Ports cutoff dates being available in the system has helped to decrease the amount of money that we were paying for demurrage. Pros What we like the most is its functionality. Everything that we need to receive, dispatch and complete a work order is all accessible. Cons Anything that we have wanted to improve with Port Pro, has been improving as we go along. They are always willing to listen and help their customers in the best possible way. Reason for choosing PortPro The system looked great, very user friendly, very practical and they offered great customer service. Review Source Response from PortPro December 29, 2020 Thanks for the review, Franklin. Loyalty Transport has been a loyal customer of ours since day 1 and we're thrilled your team has been able to experience the growth of the system. We look forward to continuously improving our software by listening to your needs, so that we can work towards a mutual goal of making your operations as optimized as possible! NH Nathan H. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Best drayage software! " May 31, 2021 5.0 When \[SENSITIVE CONTENT HIDDEN\] from PortPro approached me with his new Product, it was a game changer for me and for my team. The clear visibility of what's coming, whats available and so on, has just increased our productivity by 100% Pros It's an overall game changed in the drayage industry. There are to many things to write, but to make a few.... 1) The fact that the empty return location updates every day automatically is a game changer, saving us lots of time. 2) Automatically creating loads thru the AI is a huge advantage for us 3) Giving customers access on their portal to see where there shipment is with live GPS has eliminated lots of unnecessary emails and phone calls... And much much more... Cons The only real thing I dislike from PortPro, is that they only came out 2 years ago and not earlier. Review Source Response from PortPro June 2, 2021 Thanks for your feedback, Nathan! We promise to continue working hard on enhancing our software and customer service, to ensure your company can operate as productive as possible. GR Griselda R. Disapatch/Operations Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Perfect for Port/ Drayage Use" January 6, 2022 5.0 Pros The layout and filters are easy to use. System is customizable. Port Pro team is always ready to listen and help with any questions customers have. Cons wish it would of been in the market sooner. Review Source AH Anthony H. General Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Outstanding Product" January 20, 2021 5.0 Compared to other products that I've used, hands down the best Pros The ease that you are able to navigate through the system is a huge plus Cons I experienced zero issues with this product Review Source Response from PortPro June 2, 2021 Thanks for your review, Tony! It's been a pleasure working with you and your team and we're looking forward to a long term partnership. 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