--- title: "ConnectWise SIEM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ConnectWise SIEM Software - reviews, pricing plans, popular comparisons to other IT Management products and more." source_url: "https://www.capterra.com/p/214454/Perch-Security/" page_type: "product" language: "en" --- # ConnectWise SIEM Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ConnectWise SIEM ## What is ConnectWise SIEM? ConnectWise SIEM is a security information and event management solution that improves visibility, detection speed, and accuracy while reducing false positives. Built on the ConnectWise Asio platform, it integrates threat intelligence, automated compliance, and intuitive analytics. The system streamlines data collection and incident response workflows, helping organizations mitigate attacks and meet compliance requirements. It analyzes data from endpoints, networks, cloud environments, and firewalls, offering real-time threat visibility. Available in Essentials and Pro versions, ConnectWise SIEM provides flexible protection levels, vendor integrations, and data retention options. Quickly deployed with agent-based data collection, it integrates with existing security infrastructure. ConnectWise SIEM works with RMM and PSA tools to enhance service delivery, agent management, and ticketing, boosting efficiency and security. ## What is ConnectWise SIEM used for? [IT Management](https://www.capterra.com/it-management-software/)[Network Security](https://www.capterra.com/network-security-software/)[Incident Management](https://www.capterra.com/incident-management-software/) Top alternative Featured Overall rating Based on 54 user reviews Reviews sentiment Positive 89% Neutral 9% Negative 2% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ConnectWise SIEM?[Manage this product listing](https://www.g2.com/products/connectwise-siem/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ConnectWise SIEM 4.5 (54) VS. [4.6 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price Contact vendor Starting Price $104 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (54) Ease Of Use 4.5 (1,864) Value For Money 4.4 (53) Value For Money 4.5 (1,710) Customer Service 4.7 (53) Customer Service 4.5 (1,706) ## ConnectWise SIEM alternatives Highest Rated [4.9 (493)](https://www.capterra.com/p/181954/Iru/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.9 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/214454/Perch-Security/alternatives/) ## FAQs about ConnectWise SIEM Overview ### Which roles and teams benefit most from ConnectWise SIEM? ConnectWise SIEM is most used by IT security leaders, security operations teams, network administrators, and MSP service leaders who need centralized threat detection and faster incident response. Executives such as CEOs, CTOs, and CISOs benefit from visibility into security posture, while analysts use it to investigate alerts, monitor environments, and reduce risk. Answer based on 54 reviews Overview ### What company size and industries is ConnectWise SIEM built for? ConnectWise SIEM serves small businesses and IT services teams first, with 83% of reviewers from small businesses and 65% from Information Technology and Services. It is built for MSPs, IT security professionals, cybersecurity teams, SOC analysts, and compliance managers, with additional use in Computer & Network Security at 15%. Answer based on 54 reviews Features and Usability ### What are the key features of ConnectWise SIEM? ConnectWise SIEM includes core SIEM functions like alert and log management, real-time monitoring, event analysis, and incident management. Differentiating features include multi-tenant dashboards, threat intelligence, compliance reporting, and third-party integrations such as ConnectWise Manage, Microsoft 365, Meraki, and Umbrella for centralized security visibility and response. Answer based on 25 reviews Integrations ### Which third-party tools and platforms does ConnectWise SIEM integrate with? ConnectWise SIEM integrates with about 10 third-party tools and platforms, including security, identity, and IT service tools such as AWS CloudTrail, Auth0, Microsoft 365, Okta, ServiceNow, Slack, Microsoft Teams, Freshdesk, Cisco Meraki, and SentinelOne. It also connects with ConnectWise PSA, ConnectWise RMM, and ConnectWise Automate. Answer based on 1 reviews Getting Started and Support ### How good is ConnectWise SIEM customer support? ConnectWise SIEM provides hands-on support through its SOC and onboarding teams, which many MSPs find helpful and responsive. Smaller security teams value the guidance, setup help, and ongoing communication, though some users want deeper deployment reviews, faster emergency access, or more senior analysis when investigating complex incidents. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does ConnectWise SIEM offer? ConnectWise SIEM provides live online training, documentation, and videos to support team onboarding. Live online sessions can guide setup and product use, documentation offers written reference material for ongoing review, and videos present visual instructions for learning features and workflows. Answer based on 2 reviews Getting Started and Support ### What customer support options does ConnectWise SIEM offer, and how do users rate the experience? ConnectWise SIEM offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users often describe the team as responsive, helpful, and easy to work with, especially during setup and ongoing monitoring. Some reviewers mention slower SLA expectations, uneven deployment guidance, and occasional concerns about analyst depth or missed issues. Answer based on 19 reviews Security ### How does ConnectWise SIEM handle data security and access control? ConnectWise SIEM uses centralized security monitoring, threat intelligence, behavior analysis, and real-time incident response to protect customer information and reduce risk. It also lets teams share or restrict threat intel, suppression notes, and alert comments. Some reviewers note limited access-control granularity, log export and retention limits, and firewall integration gaps. Answer based on 15 reviews Features and Usability ### How well does ConnectWise SIEM handle alerts and logs? ConnectWise SIEM centralizes logs and security alerts well for MSPs and multi-client environments. Many teams value real-time monitoring, compliance logging, and broad integrations, but alert quality can need tuning, some integrations feel incomplete, and retention, segmentation, or missed-alert issues can limit value for audit-heavy or highly complex environments. Answer based on 25 reviews ## Features AI summary Based on 5,645 IT Management reviews Capterra data shows that buyers of IT Management software rank the following features as their top priorities: - **Patch Management** (**56%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**47%**) - **Remote Monitoring & Management** (**47%**) ConnectWise SIEM supports **Real-Time Monitoring** and **Remote Monitoring & Management**, giving IT teams visibility into system activity and the ability to watch and manage distributed environments as issues happen. However, it does not include **Patch Management**. Instead, it offers **Access Controls/Permissions** (**39%**), which can help organizations manage user access and reduce security risks, helping businesses maintain oversight and respond more effectively across their IT operations. Real-Time Monitoring 4.8 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Alerts/Notifications 4.7 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Compliance Management 4.5 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Event Logs 4.5 (6) 100.00% of 6 reviewers that rated this feature as important or highly important A chronological record of actions or occurrences within a network, software, or process Third-Party Integrations 4.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Audit Trail 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. ConnectWise SIEM 37 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Monitoring: Track and report on everything that happens within the system or network - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anomaly/Malware Detection: Automatically identify and flag unusual behaviors and malicious software - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Continuous Monitoring: Conduct tracking and assessment of application and device behavior without breaks or interruptions - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Event Analysis: Investigate security threats and validate malicious activity - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Firewalls: Monitor and control network/web traffic based on predetermined rules, protecting against unauthorized access and threats - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - Intrusion Detection System: Identify and alert about security breaches by third parties - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Log Management: Collects and aggregates data from various systems within the IT environment - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Secure Data Storage: Securely stores data to prevent data loss or breaches - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threat Intelligence: Information to prevent, understand and identify cyber threats - Threat Response: Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Vulnerability Management: Detect (and block) vulnerabilities and threats in your applications based on vulnerability information --- Get Advice We can help you find the software with the features you need. Features 4.4 (54) 4.4 Based on 54 reviews ## Pricing Value for money 4.4 (53) ### Starting price Free trial not available Value for money 4.4 (53) 4.4 Based on 53 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (53) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (53) 4.7 Based on 53 reviews ## User reviews Overall rating 4.5 Based on 54 reviews Filter by rating 5(35) 4(13) 3(5) 2(1) 1(0) Mentioned topic Sorted by most recent JL Jason L. Managing Partner Information Technology and Services ### "The product works well" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 July 29, 2026 Connectwise SIEM was our primary advanced defense tool for about 3 years. Everything worked well. The product did not seem to advance as time went by. Pros The product worked, and when it came out was very robust. The product meet all of our compliance criteria. Cons It felt like Connectwise did not continue developing and enhancing the product. The product price was inline in the beginning. But as other vendors came out with less expensive tools, connectwise did not change their pricing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Michael R. Systems Engineer Information Technology and Services ### "ConnectWise SIEM - Better as PERCH" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 May 4, 2026 Pros ConnectWise Siem does a good job at filling the requirement that many compliance frameworks call for for event logging, escalation, firewall change logs - but apart from that it offers very little utility. Cons ConnectWise SIEM used to be a great product for what it was, but now offers much less value than competitors on the market. The insights provided via event escalation are minimal at best and the majority of the analysis is done by "AI." Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Craig T. Director of Marketing Information Technology and Services ### "ConnectWise - top quality products for your systems" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 3, 2026 Pros ConnectWise is a trusted product of ANC Group for internal resources and for our stable of clients we have. Cons There are other, similar products that compete with ConnectWise for equivalent services at lower price points for customers where cost is an issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VP ville P. Specialist Computer & Network Security ### "ConnectWise SIEM review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 February 22, 2026 Pros The "Co-Managed" SOC Model, MSP-First Multi-Tenancy, Deep Integration with the ConnectWise Ecosystem, "Proof-Based" Threat Detection, Ease of Deployment Cons The "Perchybana" Learning Curve, Granularity and Access Control, Platform Performance & "Lags", Ticketing & Integration "Gaps", Log Retention & Export Limits Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MJ Martin J. Analyst Information Technology and Services ### "Connect Wise. Expensive but worth it" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 July 7, 2025 ConnectWise SIEM is pricey for what it does. The SOC-supported, automation-ready platform are a plus. Amongst the choices available, this software stands out for multi-tenancy, real-time detection, compliance reporting, and powerful integrations tailored to the MSP workflow. Pros Compliance & report automation are a big plus. The Prebuilt PCI/HIPAA templates, customizable dashboards, and QBR-ready “Hero Dashboard” for client reporting make life a lot better for the users and analysts Cons Deployment & developer support challenges are plenty . The Initial setup could be rough unless being held by the hand by an experienced implementation team. The feature requests and core bug fixes can feel overlooked due to limited developer responsiveness Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DR Dylan R. IT Liason Government Administration ### "ConnectWise, connecting the workplace, one computer at a time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2025 ConnectWise has been an extremely beneficial tool that we have utilized on a daily basis within our organization. Pros ConnectWise has been a game changer for our organization in the ability to remote in and fix computers. ConnectWise has allowed for extra cost and time savings by allowing an easy interface between the IT tech and the end user. I am extremely happy with this. Cons At first, we weren't able to see all our machines in the portal. It was determined that it was a setting issue and it was fixed almost immediately. I don't have hardly anything negative to say about ConnectWise Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EP Eli P. Centralized Services Manager Information Technology and Services ### "Powerful SIEM Solution with Efficient SOC Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 21, 2025 My company's experience with ConnectWise SIEM has been positive overall. In addition to a wide of array of options for collecting and analyzing data, the ConnectWise SIEM SOC typically suggests an effective solution for any problems found. Pros ConnectWise SIEM has a very large amount of options for collecting, analyzing and reporting log information. Cons The ConnectWise SIEM interface is a bit out of date and can be a bit difficult to navigate at times. UI speed can be noticeably slow at times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TT Taysia T. Front Office Staff Hospital & Health Care ### "Efficiency at it's Best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2025 Overall it has been a great experience. The software is very user friendly. It is not too complicated and it is an efficient way to remote in. Pros I like how secure it is. In the dental world, I have to remote into other offices. I can count on it when remoting in to other offices. Cons Sometimes it slightly lags when I am remoting in to other offices. Not connect wise itself, but the computers I am remoting into. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ME Morgan E. Senior Information Technology Manager Telecommunications ### "High-powered SIEM solution." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2025 ConnectWise SIEM centralizes the management and monitoring of security for multiple clients on a single platform. By collecting data from various sources, it provides a unified view of security. Through threat intelligence and behavior analysis, it proactively identifies suspicious activities and potential attacks, among other features. Pros ConnectWise SIEM provides simplified security management and monitoring for multiple clients through a unified platform. By centralizing threat visibility, analysis, and real-time incident response, it helps to secure customer information and reduce risk exposure. Cons Based on my analysis, I haven't identified any weak points or disadvantages to note concerning this tool. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NB Nivesh B. Network Administrator Information Technology and Services ### "Review->ConnectWise Siem" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 23, 2025 I would definitely recommend it considering it's security & stability. Pros 1\. The SIEM solution seamlessly integrates with ConnectWise Manage, allowing streamlined management and automation. 2. ConnectWise Siem provides real-time monitoring of security events & alerts enabling timely response to potential threats. Cons SIEM solutions require ongoing maintenance and optimization to ensure effective performance and prevent false positives. Alternatives considered [Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/) Reasons for choosing ConnectWise SIEM ConnectWise is affordable & reliable at the same time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/214454/Perch-Security/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ManageEngine Endpoint Central vs ConnectWise SIEM](https://www.capterra.com/compare/170018-214454/ManageEngine-Desktop-Central-vs-Perch-Security)