--- title: "ConnectWise SIEM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ConnectWise SIEM the right IT Management solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/214454/Perch-Security/reviews/" page_type: "reviews" language: "en" --- ConnectWise SIEM 4.5 (54) [View alternatives](https://www.capterra.com/p/214454/Perch-Security/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of ConnectWise SIEM Ease of use 4.1 Customer Service 4.7 ## Pros and Cons in Reviews Craig T Director of MarketingInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “ConnectWise is a trusted product of ANC Group for internal resources and for our stable of clients we have.“ March 3, 2026 MR Michael R Systems EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “ConnectWise SIEM used to be a great product for what it was, but now offers much less value than competitors on the market.“ May 4, 2026 MJ Martin J AnalystInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Amongst the choices available, this software stands out for multi-tenancy, real-time detection, compliance reporting, and powerful integrations tailored to the MSP workflow.“ July 7, 2025 MJ Martin J AnalystInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The Initial setup could be rough unless being held by the hand by an experienced implementation team.“ July 7, 2025 EP Eli P Centralized Services ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “ConnectWise SIEM has a very large amount of options for collecting, analyzing and reporting log information.“ May 21, 2025 AW Andrew W Manager, Tools and ProcessInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Alerting when things stop working. When things flatline, there's nothing configured out of the box that will notify you.“ January 5, 2021 DR Dylan R IT LiasonGovernment Administration, 51 - 200 employeesUsed the software for: 1-2 years. “ConnectWise has been a game changer for our organization in the ability to remote in and fix computers.“ June 28, 2025 JW Jonathan W Product ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Physical sensors can go offline which is troublesome given the remote nature of all employees.“ January 6, 2021 ## Showing most helpful reviews Showing 1-25 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Craig T. Director of Marketing Information Technology and Services Used the software for: 1-2 years ### "ConnectWise - top quality products for your systems" March 3, 2026 5.0 Pros ConnectWise is a trusted product of ANC Group for internal resources and for our stable of clients we have. Cons There are other, similar products that compete with ConnectWise for equivalent services at lower price points for customers where cost is an issue. Review Source NB Nivesh B. Network Administrator Information Technology and Services Used the software for: 2+ years ### "Review->ConnectWise Siem" April 23, 2025 4.0 I would definitely recommend it considering it's security & stability. Pros 1\. The SIEM solution seamlessly integrates with ConnectWise Manage, allowing streamlined management and automation. 2. ConnectWise Siem provides real-time monitoring of security events & alerts enabling timely response to potential threats. Cons SIEM solutions require ongoing maintenance and optimization to ensure effective performance and prevent false positives. Alternatives considered [Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/) Reason for choosing ConnectWise SIEM ConnectWise is affordable & reliable at the same time. Review Source JL Jason L. Managing Partner Information Technology and Services Used the software for: 2+ years ### "The product works well" July 29, 2026 3.0 Connectwise SIEM was our primary advanced defense tool for about 3 years. Everything worked well. The product did not seem to advance as time went by. Pros The product worked, and when it came out was very robust. The product meet all of our compliance criteria. Cons It felt like Connectwise did not continue developing and enhancing the product. The product price was inline in the beginning. But as other vendors came out with less expensive tools, connectwise did not change their pricing. Review Source MR Michael R. Systems Engineer Information Technology and Services Used the software for: 1-2 years ### "ConnectWise SIEM - Better as PERCH" May 4, 2026 2.0 Pros ConnectWise Siem does a good job at filling the requirement that many compliance frameworks call for for event logging, escalation, firewall change logs - but apart from that it offers very little utility. Cons ConnectWise SIEM used to be a great product for what it was, but now offers much less value than competitors on the market. The insights provided via event escalation are minimal at best and the majority of the analysis is done by "AI." Review Source Brian B. Solutions Architect Information Technology and Services Used the software for: 6-12 months ### "Fully self service managed SIEM" September 18, 2024 4.0 It's great to have access to everything I need without having to engage support engineers. I can do searches, setup custom reports, and onboard new customers. It's a little slow at times but it does what it says it can do. Pros Fully self service. I can setup new customers on my own as well as manage existing ones. Cons It can be slow to load at times with no indication something is loading. Alternatives considered [Vijilan](https://www.capterra.com/p/220234/Vijilan/) Reason for choosing ConnectWise SIEM It is fully self service and supports many log sources. Switched from [FortiSIEM](https://www.capterra.com/p/172959/FortiSIEM/) Stratozen seemed to stop developing their platform. Review Source Joe C. Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Great product to help MSPs scale their security business" January 5, 2021 5.0 From the moment we have started working with Perch, they have been at the top of our list of vendors. Pros Ease of sales with account managers Ease of set up and configuration Continual development of API Cons No - nothing that can come to mind, they have been very easy to work with Alternatives considered [USM Anywhere](https://www.capterra.com/p/130785/AlienVault-USM/) Reason for choosing ConnectWise SIEM SOC Switched from [Netsurion](https://www.capterra.com/p/80473/Netsurion/) Eventtracker's product support left a lot to be desired and working with Continuum's SOC was a disaster Review Source Tim F. CISO Computer & Network Security Used the software for: 1-2 years ### "A true partner for improving cybersecurity" January 5, 2021 5.0 Perch has built a product that enables us to provide detection across our client base. Their SOC makes our lives easier by going through the majority of the information collected, and alerts us when there is something we need to be aware of. They are rapidly adding new features and integrations, allowing us to stay on top of new threats. Pros Perch integrates with most of our technology stack, allowing us to collect log and event information, and create actionable alerts when anything suspicious happens. Cons The user interface needs some re-organization since so many new integrations have been added since it was designed. Alternatives considered [IBM Security QRadar](https://www.capterra.com/p/179511/IBM-QRadar-SIEM/)[FortiSIEM](https://www.capterra.com/p/172959/FortiSIEM/)[USM Anywhere](https://www.capterra.com/p/130785/AlienVault-USM/) Reason for choosing ConnectWise SIEM Built with MSPs in mind, providing multi-tenant capabilities and scaling costs Review Source EP Eli P. Centralized Services Manager Information Technology and Services Used the software for: 2+ years ### "Powerful SIEM Solution with Efficient SOC Support" May 21, 2025 4.0 My company's experience with ConnectWise SIEM has been positive overall. In addition to a wide of array of options for collecting and analyzing data, the ConnectWise SIEM SOC typically suggests an effective solution for any problems found. Pros ConnectWise SIEM has a very large amount of options for collecting, analyzing and reporting log information. Cons The ConnectWise SIEM interface is a bit out of date and can be a bit difficult to navigate at times. UI speed can be noticeably slow at times. Review Source DR Dylan R. IT Liason Government Administration Used the software for: 1-2 years ### "ConnectWise, connecting the workplace, one computer at a time" June 28, 2025 5.0 ConnectWise has been an extremely beneficial tool that we have utilized on a daily basis within our organization. Pros ConnectWise has been a game changer for our organization in the ability to remote in and fix computers. ConnectWise has allowed for extra cost and time savings by allowing an easy interface between the IT tech and the end user. I am extremely happy with this. Cons At first, we weren't able to see all our machines in the portal. It was determined that it was a setting issue and it was fixed almost immediately. I don't have hardly anything negative to say about ConnectWise Review Source ME Morgan E. Senior Information Technology Manager Telecommunications Used the software for: 1-2 years ### "High-powered SIEM solution." May 13, 2025 5.0 ConnectWise SIEM centralizes the management and monitoring of security for multiple clients on a single platform. By collecting data from various sources, it provides a unified view of security. Through threat intelligence and behavior analysis, it proactively identifies suspicious activities and potential attacks, among other features. Pros ConnectWise SIEM provides simplified security management and monitoring for multiple clients through a unified platform. By centralizing threat visibility, analysis, and real-time incident response, it helps to secure customer information and reduce risk exposure. Cons Based on my analysis, I haven't identified any weak points or disadvantages to note concerning this tool. Review Source MG Michael G. President Computer & Network Security Used the software for: 6-12 months ### "Perch has made delivering advanced security services possible for our business!" January 19, 2021 4.0 We love working with the Perch team! They have been there with us through the process to help us understand that it was the right tool for us and also in tweaking as our needs and their tool has evolved. Overall I would recommend that any managed services provider consider this tool in their stack if they want to protect, and impress, their clients. Pros Perch has enabled us to get all of the information about potential breaches into one place backed by a top tier set of experts who help us decipher it all. Our team has built an interactive relationship with the Perch team and our clients are thrilled that we are finding potential issues before they become breaches. Cons When we chose Perch to deploy to all of our managed clients, our initial deployment was a challenge. We expected this to be a smooth process led by the Perch team and that is not what we experienced. I believe that they have resolved some of these issues as recent deployments have gone more smoothly but when something wasn't working properly and they found the issue, it was typically a configuration issue that we never could have know needed to be done in a tool that we had never used. More guidance in this process would have been appreciated. Review Source JB James B. Enterprise Network Engineer Information Technology and Services Used the software for: 1-2 years ### "Great SIEM Solution and Company" January 5, 2021 5.0 We have three monthly calls with them, so stay up to date as much as possible. They definitely work hard to make a good product, are very open in terms of roadmap, new features, issues, etc. I honestly wish all of our vendors were like Perch Pros It works well, has great integration support, easy to deploy and manage, and the company is great to work with and provides awesome support. Cons Nothing really comes to mind. If I had to say one thing, the web interface can occasionally get slow, but that is generally only on larger queries and has improved. Reason for choosing ConnectWise SIEM We looked at a few different SIEM solutions during our evaluation phase, but Perch stood out as the clear winner for us. We are an MSP, so it wasn't just a matter of finding a good product for us internally, but one that is best for all of our clients as well. Review Source DH Dorin H. Lead Security Advisor Computer & Network Security Used the software for: 1-2 years ### "MSP using Perch for customer networks" January 5, 2021 4.0 Our team has always been impressed with the team from Perch and their knowledge of the product and their willingness to help has always been Top Notch! Pros From day 1, we always were drawn to the flexibility and functionality of the software solution. Cons Frankly, for our customers, the price is the biggest hurdle. While this solution does so much, our customers don't always see the value. Reason for choosing ConnectWise SIEM Perch was clearly positioned to be a major player in the MSP market and we tend to gravitate to those types of solution providers. Review Source DG Dave G. Service Manager Information Technology and Services Used the software for: 2+ years ### "Great Product for MSPs to keep their partners protected" January 19, 2021 5.0 Love the product. Love the team. everyone at perch has been super helpful and great to deal with. Pros Easy to setup easy to maintain provided the added eyes needed on the network at all times. Cons reports are lacking a bit, but getting better. Review Source NG Nick G. Security Engineer Information Technology and Services Used the software for: 1-2 years ### "My Review" January 5, 2021 5.0 Overall experience has been great so far, gives us more insight into what's going on and provides that extra layer that we all need Pros Amount of data presented and collected, provides great insight into what's going on in your network Cons Alerts can be loud at first before fine tuning, ELKstack might be a little intimidating to newcomers at first Review Source GL Gary L. Director of Cybersecurity Information Technology and Services Used the software for: 1-2 years ### "Perch SMB" January 5, 2021 4.0 Pros Integrations with popular services like M365, Meraki, Connectwise, Umbrella, and windows logs. Outstanding support Cons Price can be a deterring factor for many SMB. Reason for choosing ConnectWise SIEM Ease of implementation and feature set. Review Source TN Thomas N. NOC Manager Information Technology and Services Used the software for: 1-2 years ### "A SOC that will have your back" January 13, 2021 5.0 Pros Remote SOC, fairly easy to learn, nice interface, integrations with many platforms Cons Needs to integrate with more firewall logging. I believe it does not work with Watchguard or Fortinet presently. I'd also like it if it could do vulnerability scanning or have the ability to automate some processes like disabling Microsoft 365 access if an account has suspicious activity, disabling an end-point that is compromised. Review Source DV David V. Technical Consultant Computer & Network Security Used the software for: 6-12 months ### "Perch - a flock that has your back" January 5, 2021 5.0 Pros The Perch team has been fantastic with helping us get setup with our SIEM solution. Questions were answered promptly, and issues handled and taken care of. Cons At first, the Perch company was growing so fast that their documentation was lagging behind the product. New features were being added and the system reached maturity quickly. Review Source vP ville P. Specialist Computer & Network Security Used the software for: Less than 6 months ### "ConnectWise SIEM review" February 22, 2026 3.0 Pros The "Co-Managed" SOC Model, MSP-First Multi-Tenancy, Deep Integration with the ConnectWise Ecosystem, "Proof-Based" Threat Detection, Ease of Deployment Cons The "Perchybana" Learning Curve, Granularity and Access Control, Platform Performance & "Lags", Ticketing & Integration "Gaps", Log Retention & Export Limits Review Source TT Taysia T. Front Office Staff Hospital & Health Care Used the software for: 6-12 months ### "Efficiency at it's Best" May 16, 2025 5.0 Overall it has been a great experience. The software is very user friendly. It is not too complicated and it is an efficient way to remote in. Pros I like how secure it is. In the dental world, I have to remote into other offices. I can count on it when remoting in to other offices. Cons Sometimes it slightly lags when I am remoting in to other offices. Not connect wise itself, but the computers I am remoting into. Review Source MJ Martin J. Analyst Information Technology and Services Used the software for: Less than 6 months ### "Connect Wise. Expensive but worth it" July 7, 2025 5.0 ConnectWise SIEM is pricey for what it does. The SOC-supported, automation-ready platform are a plus. Amongst the choices available, this software stands out for multi-tenancy, real-time detection, compliance reporting, and powerful integrations tailored to the MSP workflow. Pros Compliance & report automation are a big plus. The Prebuilt PCI/HIPAA templates, customizable dashboards, and QBR-ready “Hero Dashboard” for client reporting make life a lot better for the users and analysts Cons Deployment & developer support challenges are plenty . The Initial setup could be rough unless being held by the hand by an experienced implementation team. The feature requests and core bug fixes can feel overlooked due to limited developer responsiveness Review Source JH James H. Prepress Supervisor and IT Specialist Printing Used the software for: Less than 6 months ### "Better and less expensive, certainly a great combination." December 12, 2024 5.0 The team is easy to contact, which is a huge plus. SIEM, or Security Information and Event Management will help you stop a a problem before it becomes a crisis. For the price, it is hard to complain. We use Connectwise to assist in protecting and detecting threats on our own network. Pros Connectwise is more flexible and integrates better than other tools we looked at. It’s also less per month than many other options was lower cost then the others. Cons With Connectwise, I can't really think of any limitations that would make this product much better, at this point no cons. Review Source KB Karl B. CEO Computer & Network Security Used the software for: 2+ years ### "A great product that has helped us immensly in providing cyberdefense to our customers" January 5, 2021 5.0 A really great team, easy to get a hold of and really a big part of helping us stop the bad guys in our customers. We have multiple success stories from this product where a significant crisis was stopped before it became a crisis. Also, it is very reasonably priced. This has made it easier for us to approach even our smaller customer. Lastly, we use the product to help us protect and detect our own network. Pros The product is comprehensive. It touches the network, the individual hosts and cloud based resources. It all aggregates into a very flexible and feature rich SIEM or SIEM like tool that helps us really figure out what is going on. Cons When we first engaged with Perch they had not yet completed some key integrations. Those have been completed now. I can't really think of a current limitation that we wish were better. We are very happy with the product. Alternatives considered [Arctic Wolf SOC-as-a-Service](https://www.capterra.com/p/201891/SOC-as-a-Service/) Reason for choosing ConnectWise SIEM The product was more flexible, their integrations were better, and flexibility in making their tool customized to us was impressive. Also, Perch was lower cost then the others. Switched from [USM Anywhere](https://www.capterra.com/p/130785/AlienVault-USM/) Perch was more comprehensive, had better integrations with our other tools and was less expensive. Really its the best of both worlds. Its both better and less expensive. That is a rare thing. Review Source LG Luke G. Cybersecurity Analyst Information Technology and Services Used the software for: 1-2 years ### "Perch for MSSPs" January 5, 2021 4.0 I have spent 100's of hours navigating, administrating, and configuring both the NDR and SIEM functions of this solution and overall I would say that it is exceptional in the NDR aspects but a little lacking in the SIEM aspects. Pros The community aspect. All SIEM resources, threat intel, suppression notes, alert comments, can be shared globally or restricted to your desired level. Additionally, this solution seamlessly combines NDR and SIEM into one slick easy to use and navigate solution portal. This makes life as a security professional monitoring and administrating this solution much easier than alternatively having to navigate and correlate information from two separate solutions. Cons The lack of developer support. This solution has what feels like infinite potential. However, that infinite potential feels squandered due to the lack of developer support and action. Feature requests often go unnoticed. Core functionality bugs are landmines for new users that do not know how to navigate them effectively. Reason for choosing ConnectWise SIEM More capabilities and scaling potential was found in Perch. Review Source Response from ConnectWise January 25, 2021 Hi Luke, We'd love to talk to you about developer support and tools to help you get the most out of Perch. When you're available, please send us an email at hello@perchsecurity.com and we can set up a time to talk with one of our developers directly. Thank you! CL Chris L. CTO Information Technology and Services Used the software for: 2+ years ### "Perch Security - SOC-backed Threat Hunting and SIEM that is not complicated" January 6, 2021 5.0 The people at Perch from the top to the bottom are great. If you run into issues, have questions, or just need some advice, they are there for you. Also, their SOC is based in Houston on USA soil which is important to many when you have someone watching your back from a cyber perspective. Pros The Perch solution has a very community-esque feel. Users of Perch love it and are not afraid to support one another, share tips, tricks, customizations, etc. This collaboration and feedback is also present within Perch and the improvements that are made to the product it reflect the users' requests and needs. Cons This is a product where the more one puts into it, the one gets out of it. It is no magic system out of the box per se. This is not really Perch's fault, but to the layperson, one could thing that. Alternatives considered [Graylog](https://www.capterra.com/p/183539/Graylog/)[Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/)[USM Anywhere](https://www.capterra.com/p/130785/AlienVault-USM/) Reason for choosing ConnectWise SIEM The Perch experience is second-to-none. You can tell they are passionate about their product and it is just not a re-packaging of existing open-source tools. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.