# Page 2 | ConnectWise SIEM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ConnectWise SIEM the right IT Management solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214454/Perch-Security/reviews --- ConnectWise SIEM 4.6 (52) [View alternatives](https://www.capterra.com/p/214454/Perch-Security/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ConnectWise SIEM ## Showing most helpful reviews Showing 26-50 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Matt A. IT Security Manager Information Technology and Services Used the software for: 1-2 years ### "An enterprise vs MSP view." January 11, 2021 4.0 I have used and sold Splunk before and Splunk is very intuitive to use from the end user perspective. Perch requires more knowledge of query languages to dig some of the information out that I want to see. On the administrative side of things Perch is far easier to implement than Splunk and does not require a dedicated engineering staff to maintain. Pros Easy of implementation and the setup of the appliances at each location is great. The web portal reduces our overhead and maintenance cost. Cons Query of information via Perchbana needs to be segmented by client sites. Alternatives considered [Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/) Reason for choosing ConnectWise SIEM Cost of the product was a major factor, but the implementation and maintenance of the product was also high on the list. Splunk on our list, but the cost to implement and maintain the solution was much greater. Review Source MM Myriam M. Director of Services Information Technology and Services Used the software for: 6-12 months ### "Have your onboarding process ironed out and fully vetted before starting!" January 5, 2021 4.0 Great benefits with insight into information we would not have had otherwise. Great team and the desire to provide excellent customer service. Not thrilled with the onboarding process and the lack of linear progression through each task to ensure each tenant is fully operational before moving on to the next team. Not for lack of intent on the Perch team, mind you, they are a really terrific group of folks. Pros Single pane of glass, all the integrations with most commonly used industry applications. The knowledge and experience of the team driving the solution. Cons The complexity of use, huge learning curve to manage, learn and understand the application. Reason for choosing ConnectWise SIEM Single pane of glass and full integration with most commonly used business applications. Team knowledge and Experience Price Point Possibilites! Switched from [Blackpoint MDR](https://www.capterra.com/p/212884/Blackpoint-MDR/) Greater functionality, single pane of glass for all critical applications, better pricing Review Source Matt C. Director of Managed Services Information Technology and Services Used the software for: 1-2 years ### "CNWR Review" January 19, 2021 5.0 Pros Customer service is top-notch and the community is probably the biggest selling point. To be quite honest they have built a tool that anyone could build but they are selling the community and their willingness to continue to improve upon their tool. Their team has been incredible to work with and has been a shining light in the community in terms of continuing to improve and thought leadership. Cons The price is the only issue and it's really actually a competitive price. Review Source JB James B. Enterprise Network Engineer Information Technology and Services Used the software for: 1-2 years ### "Great SIEM Solution and Company" January 5, 2021 5.0 We have three monthly calls with them, so stay up to date as much as possible. They definitely work hard to make a good product, are very open in terms of roadmap, new features, issues, etc. I honestly wish all of our vendors were like Perch Pros It works well, has great integration support, easy to deploy and manage, and the company is great to work with and provides awesome support. Cons Nothing really comes to mind. If I had to say one thing, the web interface can occasionally get slow, but that is generally only on larger queries and has improved. Reason for choosing ConnectWise SIEM We looked at a few different SIEM solutions during our evaluation phase, but Perch stood out as the clear winner for us. We are an MSP, so it wasn't just a matter of finding a good product for us internally, but one that is best for all of our clients as well. Review Source AW Andrew W. Manager, Tools and Process Information Technology and Services Used the software for: 2+ years ### "MSP friendly threat detection" January 5, 2021 4.0 Pros MSP friendly threat detection. This space is filled with solutions designed for large enterprises, which is out of reach for a lot of typical MSP customer sizes and budgets. Perch is able to take a lot of the same technologies used in those enterprise solutions, make them affordable and easy for MSPs to use. Cons Alerting when things stop working. When things flatline, there's nothing configured out of the box that will notify you. Alternatives considered [Arctic Wolf SOC-as-a-Service](https://www.capterra.com/p/201891/SOC-as-a-Service/) Review Source RP Rob P. CEO Computer Networking Used the software for: 6-12 months ### "Perch failed us for Security and compliance" March 12, 2021 3.0 Perch is very good at selling its product but it doesn't deliver on its promise. It's not a true log mangaement or SIEM. Their SOC is more of a Support than anything else. They are too junior Pros pricing is very attractive at first but then it adds up very quickly. It doesn't scale very well. Cons Log retention is a problem. We failed an audit because didn't provide the raw logs for the duration that we needed it. Perch is a simple basic alerting that sometimes fails to alert. Reason for choosing ConnectWise SIEM The price was attractive but the product very inadequate Switched from [Netsurion](https://www.capterra.com/p/80473/Netsurion/) Both carvir and eventTracker fail to provide a true log management solution. Their SIEM is very primitive and doesn't scale very well. It's good for MSPs with 2-5 employees. Review Source PP Peter P. System Administrator Information Technology and Services Used the software for: 1-2 years ### "Best SIEM for us busy administrators" January 13, 2021 5.0 They have been overall amazing. The staff are all super helpful, the software works as intended, and the analysts are responsive. Lots of KB articles already written up make my life easy. The monthly calls are really nice as well since they actually listen to the users. Pros The ease of general use - everything is just simple to do without any extra steps, crazy setup, etc... Cons Speed of the platform overall - some days, it drags hard. Alternatives considered [LogRhythm SIEM](https://www.capterra.com/p/172899/LogRhythm-Enterprise/)[Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/) Reason for choosing ConnectWise SIEM The managed piece was huge - we didn't want to invest in threat hunters. The next big reason is that the staff were personable and easy to work with. Review Source TS Tyler S. General Manager Information Technology and Services Used the software for: 1-2 years ### "Perch Security" January 5, 2021 5.0 100% positive. No issues with price, no issues with their service, and the clients we deploy it on appreciate the additional insight to their security. Pros Honestly the entire SOC team in Houston is the best part of about working with Perch. Any questions are quickly answered, any events found are quickly visible / communicated, and the integrations with our systems were seemless. Cons I dont know if its a really a con, but the small learning curve would be it. However Perch was helpful through all the onboarding and calls to ensure it was the best it could be. Alternatives considered [USM Anywhere](https://www.capterra.com/p/130785/AlienVault-USM/) Reason for choosing ConnectWise SIEM After being personally invited to visit and shown the product by both \[SENSITIVE CONTENT HIDDEN\] we were sold. Not only were we impressed with the software, but with the entire team at Perch. It made the decision very easy after them taking the personal time/touch in showing us their entire operation. Review Source JK John K. CISO Information Technology and Services Used the software for: 2+ years ### "Perch Review from Managed Service Provider" January 5, 2021 3.0 Support team is with us every step of the way. Very happy with the overall product and the value it delivers. Pros We like that we have the ability to view security events and escalation across all clients. The deployment is straight forward and this easily integrates with our existing tools. Cons New features are usually buggy. They get worked out over time. We are struggling with a version that will run in the Microsoft Cloud. Review Source BC Bill C. CTO Information Technology and Services Used the software for: 1-2 years ### "Easy to consume SIEM" January 5, 2021 5.0 Perch has a very tight community and clearly built by people with great security experience. Pros This SIEM was easy to use as a MSP, allows for multitenancy. Cons The product is built on Elastic, which is very powerful, but has a learning curve for searches. Switched from [USM Anywhere](https://www.capterra.com/p/130785/AlienVault-USM/) The AlienVault design and pricing model was not built for MSP's and the sales team misrepresented the capabilities. Review Source DH Dorin H. Lead Security Advisor Computer & Network Security Used the software for: 1-2 years ### "MSP using Perch for customer networks" January 5, 2021 4.0 Our team has always been impressed with the team from Perch and their knowledge of the product and their willingness to help has always been Top Notch! Pros From day 1, we always were drawn to the flexibility and functionality of the software solution. Cons Frankly, for our customers, the price is the biggest hurdle. While this solution does so much, our customers don't always see the value. Reason for choosing ConnectWise SIEM Perch was clearly positioned to be a major player in the MSP market and we tend to gravitate to those types of solution providers. Review Source EW Eric W. CEO Information Services Used the software for: 1-2 years ### "Review of Perch by security focused MSP" January 5, 2021 4.0 Seem to hire very competent people Worked very hard on ux Good branding Pros MSP focused company. Good UX. Monitor multiple sources. Per user pricing. Cons Not clear what the best practices are... Support via Slack - it works but it is a pain. Pricing structure always seems to be changing It has gotten A LOT more expensive over the last 18 months Worried about support being owned by Connectwise :( Good sales resources (marketing info) Alternatives considered [Netsurion](https://www.capterra.com/p/80473/Netsurion/)[Carbon Black Endpoint](https://www.capterra.com/p/168868/Cb-Predictive-Security-Cloud/) Reason for choosing ConnectWise SIEM Working with the people at Perch - sorry to be vague but I spent hours discussing with Perch management before I made my decision. Review Source BP Blake P. IT Security Manager Financial Services Used the software for: 1-2 years ### "Simplified logging and monitoring" January 5, 2021 5.0 Pros Set up is very easy. Perch also continuously releases support for 3rd party API integration so you can centralize logs from several sources. Their network sensors take in data from various feeds (like FS-ISAC) to look out for trending indicators of compromise in your business sector. Web interface is very intuitive and clean. Cons Couple times I've had to power cycle network sensors because they go offline. They come right back up after that. Review Source DG Dave G. Service Manager Information Technology and Services Used the software for: 2+ years ### "Great Product for MSPs to keep their partners protected" January 19, 2021 5.0 Love the product. Love the team. everyone at perch has been super helpful and great to deal with. Pros Easy to setup easy to maintain provided the added eyes needed on the network at all times. Cons reports are lacking a bit, but getting better. Review Source TD Tarah D. COO Information Technology and Services Used the software for: 2+ years ### "Perch is great!" January 11, 2021 5.0 This is an affordable cybersecurity solution for small businesses. Pros The support is quick, friendly, and knowledgeable. Cons The only con is that it's too bad we need a service such as this. Review Source NG Nick G. Security Engineer Information Technology and Services Used the software for: 1-2 years ### "My Review" January 5, 2021 5.0 Overall experience has been great so far, gives us more insight into what's going on and provides that extra layer that we all need Pros Amount of data presented and collected, provides great insight into what's going on in your network Cons Alerts can be loud at first before fine tuning, ELKstack might be a little intimidating to newcomers at first Review Source AD Andrew D. Client Success Manager Information Technology and Services Used the software for: 6-12 months ### "Outsourced SOC at it's best" January 23, 2021 5.0 Our customers need to get into a SIEM product. Most others are very expensive. PERCH has allowed us to start deploying SIEM to our SMB customers that cannot afford traditional SIEM products. Pros Deployment is fairly easy. Perch does a great job getting you started. They are also a great help in monitoring and sending us actual events we should look at. Cons The product is very comprehensive. Perch does not want to over-reach with their service, but it would be good if they conducted a more thorough review of our first deployment with us, we may have caught some misses a lot sooner. Alternatives considered [Bitdefender GravityZone](https://www.capterra.com/p/58388/BitDefender-Enterprise-Manager/)[USM Anywhere](https://www.capterra.com/p/130785/AlienVault-USM/) Reason for choosing ConnectWise SIEM Ease of the deployment process. Having a team from PERCH that is willing to help get us started PRICE! Review Source KH Kevin H. Security Architect Financial Services Used the software for: 2+ years ### "Threat Intelligence" January 6, 2021 4.0 Perch Security provided an easy way to ingest threat intelligence and also share threat intel with other FSISAC members without additional overhead. Pros The integration with O365 has been a big benefit as a way to easily get information in one location. The setup process was extremely easy as well. Cons We utilize Broadcom SEP (Symantec A/V) and would've liked to see an integration with Symantec's suite of products. Reason for choosing ConnectWise SIEM Perch was the only product that had the features and Threat Intel sharing features we were looking for. Review Source IP Ilya P. Success manager Information Technology and Services Used the software for: 6-12 months ### "Perch Security" January 11, 2021 5.0 Very good Pros We specialize in Cloud/office 365 and serverless environments so it's important for us to have a solution that met these needs. Cons We feel that the SLA can be more competitive. Alternatives considered [Arctic Wolf SOC-as-a-Service](https://www.capterra.com/p/201891/SOC-as-a-Service/) Reason for choosing ConnectWise SIEM Offering, partner program options for cloud monitoring Review Source GL Gary L. Director of Cybersecurity Information Technology and Services Used the software for: 1-2 years ### "Perch SMB" January 5, 2021 4.0 Pros Integrations with popular services like M365, Meraki, Connectwise, Umbrella, and windows logs. Outstanding support Cons Price can be a deterring factor for many SMB. Reason for choosing ConnectWise SIEM Ease of implementation and feature set. Review Source BM Brandon M. VP and GM Information Technology and Services Used the software for: 6-12 months ### "Happy Customer" January 11, 2021 5.0 We have used Perch to help address our need to have an efficient SEIM backed by a capable SOC. Pros The Perch team is easy to work with and available at all times. The SEIM and SOC services deliver what you expect and was extremely easy to implement. Cons As we use more and more Azure services, the current ability to access Azure logs is limited. We expect this to be improved over time, but currently this area is not as feature rich as we would like. Alternatives considered [Netsurion](https://www.capterra.com/p/80473/Netsurion/) Reason for choosing ConnectWise SIEM Ease of use, reporting, and overall satisfaction with the Perch team each time we engaged. Review Source AB Andrew B. CxO Writing and Editing Used the software for: 6-12 months ### "ITlogix, reveiw" January 5, 2021 3.0 tiring to solve the puzzle of pulling in may alert sources into a good dashboard with alerting Pros The feature set seems to be complete from the marketing perspective. It checks all the boxes for what we are looking for and seems to integrate with our toolset. Cons the feater set does not work. For example, it does connect to our 3rd party services and pulls out logs in however the alerts are about useless and several of the integrations are only half done. Review Source Response from ConnectWise January 25, 2021 Hi Andrew, Alerts can definitely be tricky. If you have some time, we can set up a direct meeting with developer support on how to get the most out of your alerts. Please send us an email at hello@perchsecurity.com when you can and we'll get that set up. Thank you! TN Thomas N. NOC Manager Information Technology and Services Used the software for: 1-2 years ### "A SOC that will have your back" January 13, 2021 5.0 Pros Remote SOC, fairly easy to learn, nice interface, integrations with many platforms Cons Needs to integrate with more firewall logging. I believe it does not work with Watchguard or Fortinet presently. I'd also like it if it could do vulnerability scanning or have the ability to automate some processes like disabling Microsoft 365 access if an account has suspicious activity, disabling an end-point that is compromised. Review Source MC Michael C. Director of Security Operations Computer & Network Security Used the software for: Less than 6 months ### "An excellent choice" January 14, 2021 5.0 Pros The integration features are very well done, we're really happy with Perch allowing us to have full access to our data as well as our clients data while still providing a SOC service. Cons I wish there was a way to reach someone immediately by phone in the event of an emergency, but we have not needed this so far. Alternatives considered [USM Anywhere](https://www.capterra.com/p/130785/AlienVault-USM/)[LogSentinel](https://www.capterra.com/p/172933/LogSentinel/) Reason for choosing ConnectWise SIEM Pricing/Features/Integration built in Review Source DV David V. Technical Consultant Computer & Network Security Used the software for: 6-12 months ### "Perch - a flock that has your back" January 5, 2021 5.0 Pros The Perch team has been fantastic with helping us get setup with our SIEM solution. Questions were answered promptly, and issues handled and taken care of. Cons At first, the Perch company was growing so fast that their documentation was lagging behind the product. New features were being added and the system reached maturity quickly. Review Source Similar Products Featured