# Silkpay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Silkpay the right Payment Processing solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214561/Silkpay/reviews --- Silkpay 4.3 (8) [View alternatives](https://www.capterra.com/p/214561/Silkpay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of Silkpay Ease of use 4.4 Customer Service 4.4 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Sanaa B. Responsable export Pharmaceuticals Used the software for: 1-2 years ### "Great for selling to Asian customers in Asia" August 26, 2023 5.0 Pros Silkpay payment system is very useful to sell physical, expensive products to remote customer.During Covid, our customers in China asked for products to be sent to them, but we refrained to sell them since we worried of scams : someone can ask for the products, pay on our website with a Visa, receive the parcel and then open a litigation on the payment saying that someone stole his card. If this happens, the payment is blocked by Visa and the money is returned to the customer.With Alipay (one of the wallets proposed on Silkpay POS terminals), the customer cannot say that the payment was done without his agreement and therefore he cannot ask for suck a fraudolent refund.Since our payments are now secure, we increased our sales to Asia. Cons Backoffice interface is not nice-looking on the computer screen, but the interface on mobile phone is okay Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Silkpay Stripe is a great product, but it does not include the asian wallets we needed. Review Source ST Stefan T. CEO MANAGING DIRECTOR Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "North Led Innovation perfekt match with Silkpay" September 20, 2023 4.0 We have started recently and most of information was easy to understand when started. System is secure and good overview Pros Silkpay has very fast and smooth support to get started. System is easy and Secure. Cons Could be easier to find information about what system contains when start to work. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Silkpay We did a market analysis to cover our needs. We also work with Asia so choice was easy. Review Source Response from Silkpay September 21, 2023 Dear client, Thank you so much for sharing your positive experience with Silkpay! We're delighted to hear that you've found Silkpay to be fast, smooth, and secure. Providing a seamless and secure payment experience is at the core of what we do, and your feedback reaffirms that we're on the right track. Your point about information accessibility is well noted, and we're continually working to make our system even more user-friendly. We're committed to providing you with all the resources you need to make the most out of Silkpay. Once again, thank you for choosing Silkpay, and we look forward to continuing to support your payment needs. If you have any questions or need assistance with anything, our team is here to help. Best regards, hR hesham R. whosales Wholesale Used the software for: Less than 6 months ### "terrible service " May 30, 2023 1.0 Cons terrible service i pay 300euro for my account they open for me solo trade account miss \[sensitive content hidden\] never help no support I can't use it for the 500 limit they make for me or I have to pay from them machine for payment Review Source Response from Silkpay September 12, 2023 Dear client, thank you for sharing your feedback. It's important to clarify that we do not set limits on our clients' accounts. If your account has any limits, they are not determined by us; rather, they are established by our partner banks. As we cannot find your account in our system, we kindly request that you get in touch with us directly so that we can promptly assist you in resolving any issues. Your satisfaction is our priority, and we look forward to providing you with the support you need. GT Guy T. International Trainer Human Resources Used the software for: Less than 6 months ### "Access to China Clients" September 20, 2023 5.0 At last I can easily receive payment from my Chinese client Pros The ability to let my client use their normal way of paying in China (WeChat Pay, AliPay) Cons For now ... i don't have any reproach to do ! Switched from [SumUp](https://www.capterra.com/p/170673/SumUp-Air/) SumUp has a VERY BAD client service - Front row agents on phone are very nice but have no power for doing anything, they are just "mailbox" who forward to back-office services who never reply or act. Very bad experience. Review Source FHWM Foo Hong Wee M. CEO Retail Used the software for: Less than 6 months ### "One of the best payment processor" September 25, 2023 5.0 Pros With Silkpay, it has become the best ways to open up the Chinese market in Europe and America. Receiving payment from Chinese customer will never be a problem again. Cons Nothing to complain having Silkpay as your payment processor Review Source BW Bingyu W. Growth marketing Computer Software Used the software for: 6-12 months ### "My Journey with Silkpay" October 17, 2022 5.0 Pros Silkpay simplifies our payment process, enriches our methods of payment and improves our work efficiency. Before using Silkpay, we struggled to choose the right payment method for our Chinese customers, but now we have a variety of options, such as Unionpay, Alipay or WeChat, etc. Silkpay's product is very powerful and fully protects the privacy of our customers' data, and its competitive price is also one of the advantages. Cons In terms of language support, not all European languages are covered. All other aspects are satisfactory. Review Source EC Eduardo C. CEO Alternative Medicine Used the software for: I used a free trial ### "Perfect" November 2, 2023 5.0 Pros Facility of use and navigation web use of them. Cons The time od aperture pf acount is more than expect. Review Source NM Nina M. Cheffe de projet Music Used the software for: Less than 6 months ### "Service client réactif " September 24, 2023 4.0 Pros Le service client est réactif et très à l'écoute des besoins. Cons Nous n'avons pas encore eu le temps d'utiliser les services Silkpay mais sommes satisfait des options proposées Reason for choosing Silkpay Silkpay nous a été recommandé par un partenaire. Review Source Similar Products Featured ## Related categories [Payment Processing](https://www.capterra.com/payment-processing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.