# Element Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Element the right Collaboration solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214578/Element/reviews --- Element 4.5 (10) [View alternatives](https://www.capterra.com/p/214578/Element/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Element Ease of use 4.1 Customer Service 4.0 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Musliah R. Human Resources Executive Higher Education Used the software for: 1-2 years ### "Musliah's review" July 6, 2022 4.0 Pros Tracking is used to capture all test results and monitor problems for our programs. We keep track of all our pilot projects and trial runs in the testing area. We employ planning to monitor operational requirements and link them with test instances. Cons Reporting could be considerably more effective by adding specific formats to catch errors in the process. For example, comprehensive incident reports screw up using photo formats other than the standard .jpg format. Review Source BC Brendan C. AV Systems Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "Element bridges our org's internal communication tools" March 15, 2021 5.0 Pros Element provides our organization with an open source and user-friendly enterprise SaaS solution to bridge our internal communication tools. Additionally, it provides us with a platform for true end-to-end encrypted conversations. Cons Logging in to our SaaS instance through the desktop isn't super intuitive, as it requires the end user to manually input our server hostname. Switched from [IRCCloud](https://www.capterra.com/p/210563/IRCCloud/) We needed a tool that would bridge to our other internal communications tools. Review Source Adam G. Mgr Real Estate Used the software for: 6-12 months ### "Great for Remote Work" August 11, 2021 4.0 Pros I've used Element now for a while and feel like the screen share and mobile upload features are as slick as they get. Cons I think they could improve on the initial set-up and onboarding, but once you're on. Very smooth. Review Source VR Verified Reviewer Operational Manager Information Technology and Services Used the software for: 6-12 months ### "Very good value for an open-source product" January 5, 2024 4.0 Overall, we received very good feedback from everyone using it - this is especially important since we migrated to Element from Microsoft Teams. The pricing difference was clearly a plus, when talking 200+ users. Note however that this is just a chat client - setting up the on-premise backing servers (this was in our case Matrix + Jitsi) involved extra technical steps; but the client setup itself is as basic as it can get. Pros It is a feature rich web client for the Matrix server. It's also updated frequently and new features are added all the time. It's easy to setup, this was also one of the reasons we chose it, as we need to be in contact with non-technical users. It has "rooms" functionality for grouping people, and these do support automation via bots. Most importantly, it supports end-to-end encryption, so we did not have to worry about the server used (note however that bots only work if end-to-end encryption is turned off for that specific room) Cons The chat functionality has all the bells and whistles, but the threading is a bit clunky. Sometimes, the messages remain unread, making it hard to keep track of what was read and what wasn't. This has been greatly improved with the latest updates from 2023, but it still happens from time-to-time. Element uses Jitsi for video call integration, meaning that a Jitsi instance should be deployed somewhere before using this feature. Review Source SC Smain C. scientist Health, Wellness and Fitness Used the software for: 1-2 years ### "Secure and easy chat" January 14, 2023 4.0 Great app so far Pros Easy to open a new room and invite pets to share info. Cons The app in my phone takes a lot of storage space probably due to previous files I've shared with my friends Review Source VR Verified Reviewer Marketing Manager Insurance Used the software for: 1-2 years ### "Really satisfied!" April 17, 2021 4.0 Pros It is a very cool messenger and collaboration platform for small or big sized businesses. We use it for communication, managing, and just as a company or team group. Cons No problems or cons. I really like that software. Review Source EH Elliot H. Associate Director Public Relations and Communications Used the software for: 6-12 months ### "In our Element" March 3, 2021 5.0 Overall experience is positive. The UX of the app is clean and intuitive, which enables the teams to collaborate well. Pros Element provides our agency with the ability to maintain a truly secure, decentralised communications platform - a vital requirement for the often confidential nature of our work. Element is easy to deploy and use, was up and running in minutes and switching between its desktop application and mobile is seamless. Cons None so far! Review Source VR Verified Reviewer Business Analyst Internet Used the software for: Less than 6 months ### "Secure collaboration for every team" March 23, 2021 5.0 Pros Multi-platform very convenient and secure messenger. Works great for our business needs. Cons Works great, no limitations, reliable and non-expensive solution. Review Source ZW Zach W. Account executive Financial Services Used the software for: Less than 6 months ### "Great team communication for privacy-focused companies" June 29, 2021 5.0 It's a great chat feature, and I am interested in seeing how companies create federated group chats that often partner together. That could be a neat use-case. Pros Element is a great tool for a company that's focused on privacy and internal controls. It is easy to use and has a nice UI. Cons The key verification is a bit onerous and there are a lot of hoops to jump through to setup. Also, you can not change the color and changing the font style is very unintuitive. Review Source VR Verified Reviewer Ad Operations Manager Internet Used the software for: I used a free trial ### "Ensures highly-secure collaboration" March 21, 2021 5.0 Pros I guess this is the most secure messenger ever. It's open-source and offers a free plan for personal usage. Great for chatting with friends and relatives, as well as for business comunications. Cons I'm fully satisfied with this messaging app. Review Source Similar Products Featured ## Related categories [Collaboration](https://www.capterra.com/collaboration-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.