--- title: "Trustmary Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Trustmary Software - reviews, pricing plans, popular comparisons to other NPS products and more." source_url: "https://www.capterra.com/p/214611/Trustmary/" page_type: "product" language: "en" --- # Trustmary Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Trustmary ## What is Trustmary? Trustmary helps you measure Net Promoter Score, find your Promoters, and request testimonials. – Create personalized NPS surveys. – Distribute via email, URL, QR code, and embed. – Request testimonials from your Promoters. – Automate the whole feedback and testimonial collection flow. – Get shareable reports and analyze trends. – Integrate with your CRM for more accurate automation triggers. Use the data to improve your services and promote positive customer experiences on your website. ## What is Trustmary used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $19 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Trustmary?[Manage this product listing](https://www.g2.com/products/trustmary/claim_requests/new?auto=true) ## Trustmary Overview Updated September 2026 AI summary Trustmary enables small and midsize businesses to collect, manage, and analyze customer feedback through customizable surveys, NPS, CSAT, and review management tools. Accessible via cloud and mobile platforms, it offers features such as conditional logic, branded templates, multi-channel distribution, analytics, and integrations with popular CRM systems, supporting feedback-driven customer experience and trust-building initiatives. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Trustmary 4.6 (23) VS. [4.7 (2,924)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $19 Usage Based, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (23) Ease Of Use 4.7 (10,493) Value For Money 4.5 (18) Value For Money 4.5 (6,530) Customer Service 4.7 (19) Customer Service 4.5 (5,839) ## Trustmary alternatives [4.7 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/214611/Trustmary/alternatives/) ## FAQs about Trustmary Overview ### Which roles and teams benefit most from Trustmary? Trustmary is most used by marketing teams, sales and account management roles, real estate agents, and business leaders. Marketing leaders use it to collect testimonials and improve conversion assets, while sales-facing teams and agents build trust with prospects. Executives rely on it to strengthen brand credibility and support revenue growth. Answer based on 23 reviews Overview ### What company size and specific industries is Trustmary built for? Trustmary is designed for businesses of any size that want to build digital trust through customer feedback and win more customers from their website. It is not limited to a specific industry, making it suitable for companies across sectors that rely on customer trust and online lead generation. Features and Usability ### What are the key features of Trustmary? Trustmary offers CRM-linked surveys and feedback management, including NPS, CSAT, and CES survey structures, conditional logic, skip logic, and question branching. It also includes review request and review monitoring tools, customizable forms and branding, real-time dashboards and analytics, A/B testing, and third-party integrations. Integrations ### Which third-party tools and platforms does Trustmary integrate with? Trustmary integrates with HubSpot CRM, HubSpot Service Hub, Pipedrive, and Zapier. These connections cover CRM and automation use cases, letting Trustmary fit into sales, service, and workflow setups that already rely on HubSpot or Pipedrive, with Zapier extending compatibility to more third-party apps. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Trustmary offer? Trustmary provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training, while documentation and videos offer self-paced reference material for reviewing setup steps and product features as needed. Answer based on 1 reviews Getting Started and Support ### What customer support options does Trustmary offer? Trustmary provides email/help desk, FAQ/forum, phone support, and chat. Users describe the support team as dependable and helpful when issues come up, with setup that works well in the background once configured. The experience suggests practical assistance for getting started and managing ongoing questions. Answer based on 1 reviews ## Features AI summary Based on 10,704 NPS reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) Trustmary includes all three features reviewers consider most important: **Customizable Questions**, **Surveys & Feedback**, and **Survey Builder**. Together, these capabilities give teams the flexibility to create tailored surveys, collect useful feedback, and build forms efficiently, helping businesses gather better insights and make more informed decisions. Survey/Poll Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create and administer polls and surveys Anonymous Feedback 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allow reviewers to provide anonymous feedback to encourage honest conversations Customer Experience Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customizable Forms 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Customizable Templates 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Dashboard 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Trustmary 84 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service - Chat/Messaging: Communicate using direct chat or messages within the system - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Marketing: Marketing tools that integrate with a website or social media, email marketing, or help create printed marketing materials. - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Review Badge Management: Allows businesses to manage badges from review websites. - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skip Logic: Skip over or route respondents to different questions based on their previous answers - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Social Sharing: Allows businesses to share their videos on social media. - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Fields: Open text box field - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (23) 4.6 Based on 23 reviews ## Pricing Value for money 4.5 (18) Free Trial Free Version Basic $19.00 Usage Based,Per Month Value for money 4.5 (18) 4.5 Based on 18 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (19) 4.7 Based on 19 reviews ## User reviews Overall rating 4.6 Based on 23 reviews Filter by rating 5(14) 4(9) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LK lurlakkana K. Director of Marketing Hospitality ### "Reliable Feedback for Brand Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 2, 2024 It takes time to see the useful impacts of a tool like trustmary, but intuitively, I believe that this will be a very worthwhile tool. Pros From what I can tell in the time I've used it, it has proven to be a very insightful tool in my marketing and decision making. I am able to easily access vital customer feedback and demographic data, which provides valuable insight for my marketing campaigns, and brand imaging. It helps me to view my brand image as an outsider. This is crucial for me because this data, arguably, has a direct impact to my hotel's bottom line. Cons It isn't very customizable, and implementation can be very convoluted. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DV Didier V. Propriétaire Leisure, Travel & Tourism ### "Ajout de mes avis Google " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 16, 2024 Je suis pas un professionnel du net mais le widget avis Google est bien fait et facile e mettre en place Pros La simplicité de compréhension et d’installation Cons Pour le moment, je ne vois aucun inconvénient Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Plus simple, plus performant et plus de choix Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Aleksanteri R. Marketing manager Construction ### "A handy tool for measuring NPS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 14, 2021 Trustmary helped us measure NPS more systematically and nowadays we share the results with all employees each month. It’s a great way to show everyone that all the hard work has a real impact. Pros The software is easy to use, and we didn’t have any problems integrating it with our processes. Embedding testimonials to our website was done in a couple of minutes. It just works. Cons The software has some customization options, but even more freedom would not hurt. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 25, 2021 Thank Aleksanteri for your review and feedback! Happy to hear Trustmary works well for your needs and it is easy to use. We will be adding customization options continuously and just recently published a new survey editor which allows you to better customize the look of surveys (colors, fonts, design, progress bar, page numbering etc in addition to your logo). We also added folder structure to surveys so you can better personalize and manage surveys. Please let us know what other features you would like to see and we can respond when those will be available .) KP Kimmo P. Ceo Consumer Services ### "Easy Tool For measuring NPS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 12, 2021 Pros Very easy to use. Gives customer reliable info about company to Make purchasing decision Cons I cant say anything For tais....,.......... Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 25, 2021 Thanks Kimmo for your short and sweet review! :D VK Ville K. Marketing Manager Consumer Electronics ### "Constant improvement" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2021 We automate as much as possible and that's easy with Trustmary. We send automated and manual NPS questionnaires and then get weekly reports of how our NPS is doing. If we would have any problems I feel like I can trust the customer service to have my back and help me out. Trustmary does valuable work for us but it does it quietly in the background. Once you've set it all up it works great and you just oversee how the results trend. Pros I love how much the guys at Trustmary listen to feedback and improve the product. The software was good from the start but it has taken such leaps forward since we started using it a year ago and is now way better and more versatile. I like the fact that it is simple to use and to automate. Cons At first it felt a bit too simple but that was over a year ago and it has improved a lot since then. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 25, 2021 Thanks Ville for your feedback. Solving real problems for our customers was the trigger to build this software and we want to keep listening to all of you and stay on the same track in the future too. Thanks! As you mentioned, we have taken big steps forward during the recent year but expect even more improvements going forward since we have more than doubled our dev resources just recently :) Tomi K. Account Executive Information Technology and Services ### "It´s so easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2021 I would say fluent is the word. Pros As easy to use as you can imagine and it only takes seconds to get recommendations from your customer, directly shown on your website. Cons I Can´t find any, from my perspective. Works just fine. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 25, 2021 Thank you Tomi! We are so happy to see your comments here! JE Jussi E. R&D Director Civil Engineering ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 17, 2021 Pros It is easy to use overall. And you can get support very easily. Cons It is not so easy to do your own questionnaires for different customers Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 25, 2021 Thanks Jussi for your review and more detailed comments on Trustmary. Easiness to use and support are areas we are continuously putting effort. I'll contact you personally to get more information about questionnaires to help you with it. MR Mikko R. Development Director Accounting ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 16, 2021 Pros Was able to start to do NPS surveys with open questions after a few minutes introduction, very intuitive and easy to use Cons Would like to see only personally relevant surveys and others could be hidden or grouped Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 25, 2021 Hi Mikko, Thanks for sharing your experience! We are happy to hear that you like the UI and it feels easy to use. We just added folder structure to the surveys so you can create your own folder for your surveys and easily find yours. We will be adding more similar features improving personalization in other areas too soon. ML marko L. HRD Marketing and Advertising ### "Easy and Fast! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2021 NPS surveys and eNPS surveys, we get very important data about our clients and employees Pros Easy and fast to use, dashboard data is visualized very well Cons Trustmarys brand isnt that credible yet in finland, few of our customers / employees have asked is this survey real that we have sent to them Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 22, 2021 Thanks for your review, Marko! Happy to hear you've found it easy and fast to measure NPS and gain valuable data from your customers and employees. As for the brand, we're currently working hard to create more awareness and credibility around Trustmary's brand in Finland as well as globally :) ML Mika L. CEO Mental Health Care ### "Amongst services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2021 Pretty cool to know that work what we are doing is a high quality of care. Pros To get feedback from muncipality and corporation workers and official workers. Cons Threre was not any features like that... Reasons for choosing Trustmary nope Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 22, 2021 Hi Mika, thanks for the review! It sounds like you've been able to gather some positive feedback from your customers, glad to hear! Please let us if there's anything we can do to improve your experience! [View all Reviews](https://www.capterra.com/p/214611/Trustmary/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.