# Trustmary Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Trustmary the right Survey solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214611/Trustmary/reviews --- Trustmary 4.6 (23) [View alternatives](https://www.capterra.com/p/214611/Trustmary/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Trustmary Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews lK lurlakkana K Director of MarketingHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “It takes time to see the useful impacts of a tool like trustmary, but intuitively, I believe that this will be a very worthwhile tool.“ October 2, 2024 Juuso T CEOConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “I like how easily i can integrate those recommendations that i like to pop up in my website.“ January 19, 2021 MR Mikko R Development DirectorAccounting, 201 - 500 employeesUsed the software for: 6-12 months. “Was able to start to do NPS surveys with open questions after a few minutes introduction, very intuitive and easy to use“ April 16, 2021 EK Eemi K Account ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: Less than 6 months. “It's a visually appealing feedbacksystem that doesn't consume time, is easy to answer and to implement.“ December 22, 2020 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Juuso T. CEO Consumer Services Used the software for: 6-12 months ### "Happy to recommend!" January 19, 2021 5.0 I'm collecting important data from my customer satisfaction and i can make my services more trustworthy with publicly given recommendations. Pros Collecting recommendations from customers is very easy and makes biggest impact to sales. I like how easily i can integrate those recommendations that i like to pop up in my website. Cons I really don't have any cons to say about this. I like it. Review Source Response from Trustmary January 22, 2021 Thanks Juuso for the review! It is good to see that you are using full potential of our tool from feedback to reviews and improved website conversions. Please let us know if there is anything we could do better for you or if you have ideas for the future features :) AU Aarno U. Key Account Manager Security and Investigations Used the software for: 1-2 years ### "Easy SaaS SW to track NPS and to build customer satisfaction surveys" December 22, 2020 4.0 We wanted easy and flexible tool to measure NPS and to perform yearly customer surveys. Pros It's easy to start with. Sending the surveys from SW is intelligent. Cons The reporting is little bit light when analysing longer surveys (excel import). Reason for choosing Trustmary \- Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) We used one time GF and wanted to have professional and more common tool for our business. Review Source Response from Trustmary January 22, 2021 Thanks for leaving a review Aarno! We are happy to notice that you have been satisfied with Trustmary and feel that it is easy to use. We are also putting more effort into reporting features for long surveys in the near future. We will contact you and make sure that your insights are included. PL Päivi L. Director Plastics Used the software for: 6-12 months ### "Better start of useing it" March 8, 2021 4.0 It's a little bit too expencive to us. Pros Easy to use and works very fast. I do not need to stress for it Cons The start was far too slow. And it stop working and we mist a lot of time without Trustmary but paying it. Reason for choosing Trustmary This is the first test, but not the last ;) Review Source Response from Trustmary March 22, 2021 Hi Paivi, thank you for your review and feedback! I'm glad that you've found it easy, fast, and stress-free to use. I'm sorry to hear that the start didn't quite meet your expectations. We're working hard on our efforts to make sure the implementation is as efficient as possible. Please let us know if there's anything we can do to support your Trustmary use in the future. lK lurlakkana K. Director of Marketing Hospitality Used the software for: 6-12 months ### "Reliable Feedback for Brand Management" October 2, 2024 4.0 It takes time to see the useful impacts of a tool like trustmary, but intuitively, I believe that this will be a very worthwhile tool. Pros From what I can tell in the time I've used it, it has proven to be a very insightful tool in my marketing and decision making. I am able to easily access vital customer feedback and demographic data, which provides valuable insight for my marketing campaigns, and brand imaging. It helps me to view my brand image as an outsider. This is crucial for me because this data, arguably, has a direct impact to my hotel's bottom line. Cons It isn't very customizable, and implementation can be very convoluted. Review Source VK Ville K. Marketing Manager Consumer Electronics Used the software for: 1-2 years ### "Constant improvement" May 12, 2021 5.0 We automate as much as possible and that's easy with Trustmary. We send automated and manual NPS questionnaires and then get weekly reports of how our NPS is doing. If we would have any problems I feel like I can trust the customer service to have my back and help me out. Trustmary does valuable work for us but it does it quietly in the background. Once you've set it all up it works great and you just oversee how the results trend. Pros I love how much the guys at Trustmary listen to feedback and improve the product. The software was good from the start but it has taken such leaps forward since we started using it a year ago and is now way better and more versatile. I like the fact that it is simple to use and to automate. Cons At first it felt a bit too simple but that was over a year ago and it has improved a lot since then. Review Source Response from Trustmary May 25, 2021 Thanks Ville for your feedback. Solving real problems for our customers was the trigger to build this software and we want to keep listening to all of you and stay on the same track in the future too. Thanks! As you mentioned, we have taken big steps forward during the recent year but expect even more improvements going forward since we have more than doubled our dev resources just recently :) KP Kimmo P. Ceo Consumer Services Used the software for: 2+ years ### "Easy Tool For measuring NPS" May 12, 2021 5.0 Pros Very easy to use. Gives customer reliable info about company to Make purchasing decision Cons I cant say anything For tais....,.......... Review Source Response from Trustmary May 25, 2021 Thanks Kimmo for your short and sweet review! :D Tomi K. Account Executive Information Technology and Services Used the software for: 1-2 years ### "It´s so easy to use" April 19, 2021 5.0 I would say fluent is the word. Pros As easy to use as you can imagine and it only takes seconds to get recommendations from your customer, directly shown on your website. Cons I Can´t find any, from my perspective. Works just fine. Review Source Response from Trustmary May 25, 2021 Thank you Tomi! We are so happy to see your comments here! EK Eemi K. Account Manager Environmental Services Used the software for: Less than 6 months ### "The great feedback and social selling software" December 22, 2020 5.0 It's a visually appealing feedbacksystem that doesn't consume time, is easy to answer and to implement. All the details are thaught through and the dashboard can be used with no training. And their people are really helpful and great. We bought a feedback system and got social selling as an extra :). Pros It's superfast to deploy. Easy to customize and It has so many applications to use. Customer feedback, employee feedback, training feedback etc. Cons When sending the feedback form it doesn't (i guess yet) save the invitation form. Otherwise everything has worked really smoothly. Review Source Response from Trustmary January 22, 2021 Thanks for your review and honest feedback Eemi! We are glad to hear that you have enjoyed using Trustmary! We also support message templates currently so when you are sending invitations to the survey, you can use the same message for the next invitation too. You should be able to find 'Messages' from the navigation panel. OV Oskari V. Customer Success Coach Information Technology and Services Used the software for: 6-12 months ### "Good software for surveys" March 8, 2021 4.0 Pros UI of trustmary is clean and good looking. Integrations to Hubspot are also great! Cons Some functions are bit too hard to get to. Also some of surveys are quite unclear to me how they work, that might also be user based problem.. Review Source Response from Trustmary March 19, 2021 Hey Oskari, thanks for your review and feedback! We do our best to keep our software simple and easy to navigate. Also, I'm happy to hear you've found the integrations helpful. Regarding the functions and surveys you mentioned, please contact your support person to get the help you need with this. Whether it's a user-based issue or something else, we're here for you :) AR Aleksanteri R. Marketing manager Construction Used the software for: 1-2 years ### "A handy tool for measuring NPS" May 14, 2021 5.0 Trustmary helped us measure NPS more systematically and nowadays we share the results with all employees each month. It’s a great way to show everyone that all the hard work has a real impact. Pros The software is easy to use, and we didn’t have any problems integrating it with our processes. Embedding testimonials to our website was done in a couple of minutes. It just works. Cons The software has some customization options, but even more freedom would not hurt. Review Source Response from Trustmary May 25, 2021 Thank Aleksanteri for your review and feedback! Happy to hear Trustmary works well for your needs and it is easy to use. We will be adding customization options continuously and just recently published a new survey editor which allows you to better customize the look of surveys (colors, fonts, design, progress bar, page numbering etc in addition to your logo). We also added folder structure to surveys so you can better personalize and manage surveys. Please let us know what other features you would like to see and we can respond when those will be available .) DV Didier V. Propriétaire Leisure, Travel & Tourism Used the software for: I used a free trial ### "Ajout de mes avis Google " January 16, 2024 5.0 Je suis pas un professionnel du net mais le widget avis Google est bien fait et facile e mettre en place Pros La simplicité de compréhension et d’installation Cons Pour le moment, je ne vois aucun inconvénient Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Plus simple, plus performant et plus de choix Review Source JT Joel T. Marketing manager Computer Software Used the software for: 6-12 months ### "Easy to use " February 9, 2021 4.0 Easy to start and easy to use. Customer service accessible. Pros It is easy to use. I get a good overall picture of my customer satisfaction situation and also direct feedback to be used in development. Cons It could have more metrics beside NPS. Also there could be more APIs. Review Source Response from Trustmary February 12, 2021 Hey Joel, Thanks for your review! We really appreciate it! You can measure other than NPS too, for example CSAT and basically you can create what ever kind of survey you want. Reporting is something we are also actually improving atm so you will see improvements there too soon. Please talk to your support person since we opened API if you want to get that activated for you too. At the same time you can get help to automate your whole process if needed :) JPK Juho Perttu K. Real estate agent Real Estate Used the software for: 1-2 years ### "Great software" March 8, 2021 4.0 In my use software works grate, also our business software works grate. Pros Easy to use. Customers can give feedback to us without problems. Cons I dont have anything for this question. Review Source Response from Trustmary March 19, 2021 Hi Juho Perttu, I appreciate you leaving us a review! Glad to hear you've found it easy to use and been able to gather feedback effortlessly. Please let us know anytime if anything comes to mind that could help us to enhance your experience! KS Kimmo S. Real estate agent Real Estate Used the software for: 1-2 years ### "All fine" March 8, 2021 5.0 Mostly good tool. Pros It is eady to use. I also think that it is good to have e-mail every second week. Cons No bad things in this software. I can get all informatin that I need easiky. Review Source Response from Trustmary March 19, 2021 Thank you for your review, Kimmo! I'm happy to hear you've found our software easy to use. Please let us know if there's anything we can do to make your experience even better in the future :) NK Ninni K. Marketing Coordinator Accounting Used the software for: Less than 6 months ### "Great tool" March 8, 2021 4.0 Pros It is very easy to use this tool. Easy to gather feedback from our customers. Cons It takes a moment to get used to the program and all the features. Review Source Response from Trustmary March 19, 2021 Hi Ninni, thanks for leaving us a review! We aim to make the feedback collection process as easy as possible, and I'm happy to hear that we've managed to deliver on our promise :) As for getting used to using the software, we're continuously working to enhance our onboarding process to ensure that the implementation is as smooth as possible. Please don't hesitate to reach out to us with any feedback or ideas you may have to improve our service! mL marko L. HRD Marketing and Advertising Used the software for: 1-2 years ### "Easy and Fast! " March 15, 2021 5.0 NPS surveys and eNPS surveys, we get very important data about our clients and employees Pros Easy and fast to use, dashboard data is visualized very well Cons Trustmarys brand isnt that credible yet in finland, few of our customers / employees have asked is this survey real that we have sent to them Review Source Response from Trustmary March 22, 2021 Thanks for your review, Marko! Happy to hear you've found it easy and fast to measure NPS and gain valuable data from your customers and employees. As for the brand, we're currently working hard to create more awareness and credibility around Trustmary's brand in Finland as well as globally :) TT Tomi T. CFO Automotive Used the software for: 1-2 years ### "Easy to use and good value for money" March 8, 2021 5.0 Set up was fast and people love the service. Pros It's easy to use. You don't need to get separate instruction. Cons Maybe you could have more configuration to the product. Review Source Response from Trustmary March 19, 2021 Hi Tomi, thanks for the review! We aim to keep the setup and use easy, and I'm glad to hear we've succeeded in it with you. We're constantly improving the features to serve you better and always welcome new feedback and improvement ideas. If you have something specific in mind for the configurations, don't hesitate to reach out :) JE Jussi E. R&D Director Civil Engineering Used the software for: 1-2 years ### "Easy to use" April 17, 2021 4.0 Pros It is easy to use overall. And you can get support very easily. Cons It is not so easy to do your own questionnaires for different customers Review Source Response from Trustmary May 25, 2021 Thanks Jussi for your review and more detailed comments on Trustmary. Easiness to use and support are areas we are continuously putting effort. I'll contact you personally to get more information about questionnaires to help you with it. TL Tommi L. Real estate agent Real Estate Used the software for: 1-2 years ### "Very good!" March 8, 2021 5.0 Pros Easy and quick to use. Customers like it! Cons Software is good to use, nothing is wrong with it. Review Source Response from Trustmary March 19, 2021 Thanks for sharing your experience, Tommi! Happy to hear that your customers like the service too. It's important to us and plays a key role when asking for feedback and reviews. Please let us know if there's anything we can do to improve your experience even more in the future :) MR Mikko R. Development Director Accounting Used the software for: 6-12 months ### "Easy to use" April 16, 2021 5.0 Pros Was able to start to do NPS surveys with open questions after a few minutes introduction, very intuitive and easy to use Cons Would like to see only personally relevant surveys and others could be hidden or grouped Review Source Response from Trustmary May 25, 2021 Hi Mikko, Thanks for sharing your experience! We are happy to hear that you like the UI and it feels easy to use. We just added folder structure to the surveys so you can create your own folder for your surveys and easily find yours. We will be adding more similar features improving personalization in other areas too soon. MK Mika K. Sales Plastics Used the software for: Less than 6 months ### "Greenfox - Plastics industry (b2b)" January 20, 2021 5.0 Systematic and easy way to gather NPS. Pros Easy deployment for "Average-Joe", easy way to gather customer satisfaction and effective tool for marketing. Cons Maybe some more visuality for control panel. Review Source Response from Trustmary January 29, 2021 Thanks Mika for sharing your experience here. We try to keep it simple to start using Trustmary. Happy to hear we succeeded with you. At the same time, we know that we can still improve it, as well as visualisations too. Expect improvements soon :) PS Petteri S. Executive vice president Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Good experience" March 8, 2021 4.0 I like a lot, easy to use and give actual situation where we are in NPS Pros Easy to use, good feedback, measuring ongoing every day Cons Better reports which we can share all our employees Review Source Response from Trustmary March 19, 2021 Hi Petteri, thank you so much for leaving a review! I'm glad to hear you like Trustmary and have gained value from the NPS measuring features. As for the reports, we're planning to improve the features in the near future and make sure to contact you for your insights. ML Mika L. CEO Mental Health Care Used the software for: 6-12 months ### "Amongst services" March 9, 2021 5.0 Pretty cool to know that work what we are doing is a high quality of care. Pros To get feedback from muncipality and corporation workers and official workers. Cons Threre was not any features like that... Reason for choosing Trustmary nope Review Source Response from Trustmary March 22, 2021 Hi Mika, thanks for the review! It sounds like you've been able to gather some positive feedback from your customers, glad to hear! Please let us if there's anything we can do to improve your experience! Similar Products Featured ## Related categories [Survey](https://www.capterra.com/survey-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.