# Page 2 | MailerSend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is MailerSend the right Transactional Email solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/214665/MailerSend/reviews

---

MailerSend

4.4 (59)

[View alternatives](https://www.capterra.com/p/214665/MailerSend/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 2 - Reviews of MailerSend

## Showing most helpful reviews

Showing 26-50 of 59 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ET

Evelyn T.  
Admin  
Arts and Crafts  
Used the software for: 1-2 years

### "Mailersend Review"

April 22, 2024

5.0

Pros

Easy to set up and has been pretty reliable! If any mistakes are made on the site end they're quick to restore your account after proof fixes have been made have been shown and customer service was very fast.

Cons

The way multiple account types are handled and the two different registration/login portals are done can be confusing or cause you to accidentally get locked out of an initial account if you registered two "main" ones mistakenly to the same email, seems to be an oversight that'll hopefully be fixed/prevented in the future!

Review Source

HA

Henry A.  
Product Engineer  
Computer Software  
Used the software for: 2+ years

### "Once decisions are influenced by choices, servitude mode goes out the window."

May 14, 2022

1.0

My experience was good until like most tech stories, a classic of pulling critical features from under your feet when you have invested a lot of time into your setup(In my case, two years of work). On many grounds, users come first and then you work backwards, if your going to make a big change, you as well don't let it affect people who have been with you when you started(better yet, not even promote your breaking change as just an update).

Pros

Not here to recommend, the features even if they come good today will likely be pulled from under your feet a few months to come. Mostly without a solid logic backing it, just choice from some third party influence. In turn all features go out the window, if you will be blocked from using it down the road.

Cons

The people behind the software, their methods, just completely not fair when they start making decisions that affect real-life people who have invested a lot of time into their products. A complete disconnect with what and how we use the product. Integrity, a big lack of it.

Review Source

Response from MailerLite

May 19, 2022

Hi Henry, I would love to have a chat with you and try to understand your story a bit more - could you please reply to this email, so we can dive a bit further into this?

PG

Prashanth G.  
Co-founder  
Financial Services  
Used the software for: Less than 6 months

### "A boon software for early stage startups for email services"

July 30, 2022

5.0

For an early stage startup who has cash crunch, MailerSend is an extended support hand which can solely take care of email services. This software is awesome and I highly recommend for any early stage startups.

Pros

1\. Customizable templates are designed very well. 2. Developer Friendly - Ease of deployment and handy placement of CTAs 3. Dynamic content is easy to replace and the process is very simple to trigger the emails.

Cons

1\. Analytics & Reports - Give an incorrect timings often 2. Gives only 3 email templates in the startup plan and no duplicate option. 3. Mails are going to spam/promotions. Settings page is confusing.

Alternatives considered

[Mailmodo](https://www.capterra.com/p/248312/Mailmodo/)

Reason for choosing MailerSend

Templates were matching to our requirements and very developer friendly.

Switched from

[Brevo](https://www.capterra.com/p/132996/brevo/)

There were less options, mails were going to spam and I found MailerSend is a step ahead of all these issues.

Review Source

DC

Divaldo C.  
CEO  
Consumer Services  
Used the software for: 6-12 months

### "Best transactional email service"

January 7, 2023

5.0

I have a mass mailing service and I need the emails to be delivered without going to SPAM and with mailersend I can have that guarantee and communicate with customers in a secure way.

Pros

After researching several providers and testing a few, after using mailersend I found it to be very straight to the point and very simple to use, with an excellent price.

Cons

I had a lot of difficulty validating my email list using mailersend, but that was resolved with mailercheck, which is a tool from the same company.

Switched from

[Gmail](https://www.capterra.com/p/202338/Gmail/)[Mailgun](https://www.capterra.com/p/159630/Mailgun/)

With regard to gmail, the sending service using external applications has been discontinued for some time, I tried using mailgun which was a good solution, but still some emails fall into spam and worse it is quite expensive.

Review Source

RB

Ricky B.  
Academic Director  
Education Management  
Used the software for: Less than 6 months

### "Great value, INCREDIBLE support, and extremely easy to use."

April 27, 2021

5.0

Extremely good! Really look forward to zooming up the pricing tiers as we grow so we can give some more back in return :)

Pros

After messing around with Mailchimp and walking away unhappy, it's been a godsend to come across Mailersend (& Mailerlite). The layout is extremely clear, it hooks up to Zapier, and the one issue I had due to not reading the docs properly was cleared up by support in minutes in a personal and friendly manner, which is extremely impressive. For small businesses who want to automate their emailing as much as possible (using Airtable - Zapier - Mailersend) this is absolutely perfect. Also, for small businesses, the pricing plan is extremely fair. Though most importantly, everything's landing in inboxes.

Cons

So far, all is good. Can't wait to start breaking things ;)

Alternatives considered

[SendGrid](https://www.capterra.com/p/204113/SendGrid/)

Reason for choosing MailerSend

We're not a huge company and don't need extremely complex functionality. We don't want to work with huge companies who takes days to deliver generic responses back in support, and don't want complex pricing models. In addition, some of the reviews online of competitors when it comes to getting spam-canned are quite worrying.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mailchimp is way too clunky, complex, expensive and unintuitive for us.

Review Source

Response from MailerLite

April 29, 2021

Hi Ricky, coming from the Wizards themselves - this is such great compliments to read! We welcome you to our community and glad to know you have been able to experiences to support heroes we have in our team. - Lay

Thomas H.  
Director  
Computer Software  
Used the software for: I used a free trial

### "Can't activate account"

January 3, 2024

1.0

Very Poor Very Poor Very Poor Very Poor Very Poor Very Poor Very Poor

Pros

None None None None None NoneNone None NoneNone None NoneNone None None

Cons

That as a startup, I can't get my account approved to use this service

Review Source

TR

Tobias R.  
Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "Amazing product and outstanding support!"

February 4, 2022

5.0

What's really worth mentioning is the outstanding customer support. Replies within minutes with an extensive answer and implementation examples.

Pros

MailerSend is extremely easy to use and super fast to set up. I was able to send the first email via the API in minutes. With the predefined templates and drag&drop editor you're able to do a real quick start.

Cons

In the beginning there were some features missing - but now everything I need is there. The only improvement I'd still love to have is being able to choose the location of the data centre (in terms of GDPR, an EU location would be much appreciated).

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mainly for cost reasons

Review Source

N Armand François I.  
CEO  
Internet  
Used the software for: 6-12 months

### "Very good service and very useful for us users"

August 30, 2022

5.0

A great experience I had with this application and since then I recommend it to others

Pros

I really liked the service it offers and especially the price which is really very affordable

Cons

In all the time I've been using it, I've never had a problem with this application

Review Source

MR

Matt R.  
Software Developer  
Computer Software  
Used the software for: Less than 6 months

### "Excellent service"

September 7, 2022

5.0

Very good value for money. Our volume of emails is quite low so we don't have to pay anything. Setup was very easy, there's a package to integrate directly with Laravel. Service has been very smooth sailing. We encountered our first problem yesterday. MailerSend's support team replied to my request for help very quickly. Their support team understood the problem and their development team fixed the issue promptly. Quite a refreshing change from my usual experience with other companies' support teams. I'm a very satisfied customer.

Pros

Very easy to integrate, their PHP & Laravel SDK was a breeze to work with.

Cons

\----------------------------------------

Alternatives considered

[SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailgun](https://www.capterra.com/p/159630/Mailgun/)

Reason for choosing MailerSend

Cheaper than SendGrid, Mailgun had a billing problem which prevented our registration.

Switched from

[SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailgun](https://www.capterra.com/p/159630/Mailgun/)

SendGrid are more expensive. Mailgun's billing system was unable to process our payment details when setting up an account.

Review Source

Response from MailerLite

September 21, 2022

Glad to have you satisfied, Matt!

CS

Curt S.  
Software developer  
Computer Software  
Used the software for: Less than 6 months

### "Excellent customer support and great pricing"

July 26, 2022

5.0

I was assisted by \[SENSITIVE CONTENT\], and his service was outstanding. My experience with Mailersend has been fantastic thus far.

Pros

Their pricing model is straight forward, their API make sense and their customer support is fantastic. All my questions were answered in no time at all.

Cons

I liked everything about it. So far their system has been fantastic.

Alternatives considered

[Mailgun](https://www.capterra.com/p/159630/Mailgun/)[Mailjet](https://www.capterra.com/p/130105/Mailjet/)

Reason for choosing MailerSend

Pricing was simpler and support was better

Switched from

[Brevo](https://www.capterra.com/p/132996/brevo/)

Our previous provider just suspends an account if their system flags an email, without letting you know first such that you can sort the problem out. Their support is also too slow and not all staff seemed to grasp provided explanations.

Review Source

BP

Biswajit P.  
Marketer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "I was saved by Mailersend"

July 9, 2021

5.0

I was making a switch from Amazon ses after they blocked my account without providing any reason. I don't spam and I send only high quality emails to people who have explicitly given the permission to send them emails. I was looking out for Solutions when I found Mailersend. They came like a savior to help me. (Further I was able to connect my SMTP service with them that allowed me to use my own email tool instead of using another web based tool )

Pros

Easy to setup. Inexpensive compared to Monkey (You know whom I am referring) and They are super nice when it comes to support. They come with a pay as you go model saving you from random costs for email marketing.

Cons

I don't think I have explored this side of the house yet. Don't see any negatives about them so far. They come with a pay as you go that saves you from hassles.

Switched from

[Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/)

They blocked me for no reason - Neither they provided a reason later. They are so shady that they don't allow you to send emails to your own valid email list (permission based)

Review Source

Response from MailerLite

July 16, 2021

Sounds like we became a match made in heave Biswajit. Thank you for sharing your experience with us.

Jakub G.  
Programmer  
Financial Services  
Used the software for: Less than 6 months

### "Very good tool for sending emails with very good price offers."

September 12, 2022

5.0

I haven't had website yet deployed for a domain for which I wanted to send emails from via mailersend but after contacting support (they've response was really fast, in less than 1 hour - despite the fact that the account has not yet been upgraded to paid one!), after several questions they've rapidly made my account activated. I've really enjoyed contacting support from mailsender.

Pros

It's simple to get it up and running, and the website is very intuitive.

Cons

Missing documentation examples regarding using SMTP directly (which TLS version needs to be used, how to send email using few example programming languages - as there is exactly doc for REST API)

Review Source

Response from MailerLite

September 21, 2022

We're super glad to have you with us, Jakub and very much appreciate the feedback you have left us.

MK

Matthew K.  
CEO  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "don't trust"

October 5, 2023

1.0

Like Internet thieves, they first receive all your personal and important information and your business.And then they start to play with your thoughts and time.

Pros

non.

Cons

They only perform for large and professional companies. But in reality they are very small and unprofessional

Review Source

VR

Verified Reviewer  
CEO  
Consumer Services  
Used the software for: Less than 6 months

### "Top product. Easy to use but lots of features!"

October 24, 2021

5.0

Pros

The customer support was just great. \[SENSITIVE CONTENT\] from the support team is amazing. I got a response in minutes with so much information. I am not very experienced but I was able to set up all the emails I need for my website.

Cons

Every time I open the web interface I have to login to my account, but maybe its because of my browser. And its not a problem for me.

Alternatives considered

[MailerLite](https://www.capterra.com/p/136603/MailerLite/)[MailerCheck](https://www.capterra.com/p/214664/MailerCheck/)

Review Source

Response from MailerLite

November 4, 2021

Thank you for this lovely review. If you have any questions, you know where to find us.

MS

Matúš S.  
Developer  
Sports  
Used the software for: Less than 6 months

### "Generous free tier and easy to set up"

September 22, 2023

5.0

Very pleasant

Pros

The option to use API and SMTP from the free tier. I am developing an app as my bachelor thesis, and this service was easy to set up so I can make other parts of my app better.

Cons

I did not find anything for now. API was a little difficult to set up, as my app is Blazor WASM-client side.

Switched from

[SendGrid](https://www.capterra.com/p/204113/SendGrid/)

I tried to set up three accounts and all three were blocked right after registering

Review Source

NN

Norbert N.  
CTO  
E-Learning  
Used the software for: Less than 6 months

### "Easy to implement! Easy to use! Fair pricing! Top support! "

November 2, 2022

5.0

Overall I would recommend Mailersend, especially because of the great support I got every time I struggeled on something.Fast reponse times and competent help is my main experience so far.

Pros

Api documentation and integration is easy and strait forward. Template handling is doable by the marketing guys without developer skills.Pricing is fair, especially the free amount of mails, when we started.

Cons

It was a bit hard to learn the limitations and it was a bad experience being blocked at reaching a critical bounce rate, even if I understand a mailservice must keep their reputation.

Reason for choosing MailerSend

Open communicated pricing. Good documentation. Not the least they are cheaper than the competitors

Review Source

ZR

Zahit R.  
CEO  
Information Technology and Services  
Used the software for: 6-12 months

### "Best api mailer for next js"

March 4, 2024

5.0

I'm using it in a react project with next js for transactional emails, the installation was very easy with npm, the documentation about apis are very clear and the free tier is enough for small and medium projects.

Pros

The easy use of the api with react / next js, the feature templates with the option to use variables in the templates.

Cons

THE FREE TIER The client installation with npm, the friendly dashboard and the support team

Reason for choosing MailerSend

because the free tier, and the email templates feature

Review Source

JT

Jeremiah T.  
Founder  
Computer Software  
Used the software for: Less than 6 months

### "MailerSend tops them all"

September 2, 2022

5.0

Superb. I'm going to migrate all my apps to use it.

Pros

Onboarding is extremely simple and the support is the most responsive and helpful I've come across!

Cons

Nothing comes to mind. I think this is a great product.

Alternatives considered

[SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailgun](https://www.capterra.com/p/159630/Mailgun/)

Reason for choosing MailerSend

Honestly, the price, the support, the stability and lots more. They're hard to beat.

Switched from

[SendGrid](https://www.capterra.com/p/204113/SendGrid/)

Honestly, the price, the support, the stability.

Review Source

FB

Frank B.  
CEO  
Computer Software  
Used the software for: Less than 6 months

### "MailerSend Customer Support"

August 20, 2021

4.0

I reached out to support for an issue that was on my end and the support team responded very quickly and was eager to help. They truly cared about solving my issue even though I was still in the free tier for now.

Pros

It had been extremely reliable and fast.

Cons

My only real issue is that the response returned from the npm javascript library/api does not return either an error or valid json when there is an error, This makes error handling extremely difficult when trying to determine if an email succeeded.

Reason for choosing MailerSend

more generous free tier and no hassle for my legitimate use of the software as a transactional system for my clients. Sendgrid required a lot of forms and pleading to use for my own clients.

Review Source

Response from MailerLite

August 25, 2021

Hi Frank, really appreciate you sending us some of your feedback about MailerSend. I took to the team with your feedback about errors, and they're currently working into making valid responses when there is an error.

AL

Andreas L.  
Full Stack Developer  
Internet  
Used the software for: Less than 6 months

### "We use mailersend for all our software emails"

September 26, 2022

5.0

very great experience.

Pros

Its the easiest mailing software you can get, you can copy paste the code so it matches with your own website and works perfectly.

Cons

Nope i havent met any problems with Mailersend yet, their support is also quick and good.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing MailerSend

Because it was so much more simple, and has templates that are easily configurable.

Review Source

GA

Gideon A.  
Frontend Developer  
E-Learning  
Used the software for: Less than 6 months

### "Alternative to SendGrid"

October 10, 2023

5.0

Pros

I like the ease of setup, this app was pretty easy to set up, they have great customer support

Cons

it took a bit too long to verify my domain, but I think that's just network issues

Switched from

[SendGrid](https://www.capterra.com/p/204113/SendGrid/)

Sendgrid didn't approve my account with no substantial reason

Review Source

SC

Sherese C.  
President  
Financial Services  
Used the software for: I used a free trial

### "Its Midnight and within 5 mins my problem solved.! Great job TY"

May 21, 2021

5.0

I can accept online application for the business loan programs that I offer.

Pros

Its a clean and easy back admin. The price very competitive but the customer service is top notch. I used another service provider that was more expensive and they never replied to any of my need. This company like a breath of fresh air. Thank you so much oh another thing I like is that the person helping me understood my problems. Sometimes a company can provide live chat but the person responds silly they say hello after you wrote a paragraph of questions. the person talking to deal with me like they get what im asking. Those are the things I like.

Cons

I cant say a thing. I like everything so far. I love services that are simple, easy to understand, good pricing and I if I ask the person gets what I'm asking.

Switched from

[Bulk Response](https://www.capterra.com/p/178921/Email-Marketing-Software/)

lack of customer service. I cant get my questions answered.

Review Source

Response from MailerLite

May 27, 2021

All amazing feedback to hear Sherese. We're glad we're a breath of fresh air - it has always been our aim to make life easier for our already busy users.

HA

Harry A.  
CTO  
Accounting  
Used the software for: Less than 6 months

### "The Best WooCommerce Email Tool Around!"

January 28, 2022

5.0

Pros

The ease of use and freshness of the template designs.

Cons

I have not found any major faults worth writing.

Review Source

Response from MailerLite

February 1, 2022

Thank you for leaving us this review, Harry. It is very much appreciated!

BS

Brennan S.  
IT Systems Manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Great product for great price"

July 13, 2021

5.0

Very happy to find the product and I will be using it long term

Pros

Very easy to use and compared it with several other bulk email services online and you get the most value for the cost - no daily send limits and very fast (300 emails a min with SMTP service)

Cons

I have not found anything I do not like with the software so far, it is exactly as I expected

Alternatives considered

[Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/)[Netcore Email API](https://www.capterra.com/p/147847/Pepipost/)[Brevo](https://www.capterra.com/p/132996/brevo/)[SendPulse](https://www.capterra.com/p/146369/SendPulse/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/)

Reason for choosing MailerSend

Because it did exactly what I wanted for the lowest cost

Review Source

Response from MailerLite

July 16, 2021

Thank you for putting your trust in us, Brennan. We're very glad to hear you're having a good experience with us.

RR

Rodrigo R.  
Product Support Engineer  
Computer Software  
Used the software for: I used a free trial

### "Customer Support FTW"

July 13, 2022

5.0

It's been a pleasant experience, but it speaks volumes that their support team has saved the day twice now.

Pros

We use MailerSend as an email provider for our application and I've had to contact support a couple of times for some API related questions. \[SENSITIVE CONTENT\] in the Support team has come through both times and cleared any issues up.

Cons

I would have to say I'm still confused as to why the API requires bcc and cc fields to be included in order to successfully send. This seems like it could deter potential users who don't always want to fill in these fields.

Review Source

Similar Products

Featured