--- title: "Verint Speech Analytics Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Verint Speech Analytics Software - reviews, pricing plans, popular comparisons to other Speech Analytics products and more." source_url: "https://www.capterra.com/p/214671/Verint-Speech-Analytics/" page_type: "product" language: "en" --- # Verint Speech Analytics Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Verint Speech Analytics ## What is Verint Speech Analytics? Verint® Speech Analytics™ is a cloud-based speech analytics solution uses advanced AI to accurately transcribe and extract valuable insights from phone calls. Users will be able to reduce repeat calls and agent handle times, gain real-time customer insights, reduce churn by finding root issues and more. It also helps businesses measure customer satisfaction levels, run marketing campaigns and analyze agents’ performances. ## What is Verint Speech Analytics used for? [Speech Analytics](https://www.capterra.com/speech-analytics-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Verint Speech Analytics Overview Updated August 2026 AI summary Verint Speech Analytics equips midsize and enterprise organizations with tools for audio capture, call recording, automatic transcription, and speech-to-text analysis, supporting the review of customer interactions and sentiment. With features such as generative AI, natural language processing, predictive analytics, and call center management, it is available on cloud and desktop platforms for businesses seeking advanced conversation analysis. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Verint Speech Analytics 0.0 VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price Contact vendor Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (366) Value For Money 0.0 (0) Value For Money 4.3 (325) Customer Service 0.0 (0) Customer Service 4.1 (348) ## Verint Speech Analytics alternatives [Rilla](https://www.capterra.com/p/10016798/Rilla/) [4.8 (366)](https://www.capterra.com/p/10016798/Rilla/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016798/Rilla/) Highest Rated [Fathom](https://www.capterra.com/p/276054/Fathom/) [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276054/Fathom/) [Gong](https://www.capterra.com/p/157969/Gong-io/) [4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157969/Gong-io/) [Transkriptor](https://www.capterra.com/p/251933/Transkriptor/) [4.7 (551)](https://www.capterra.com/p/251933/Transkriptor/reviews/) Starting price $8.33 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/251933/Transkriptor/) ## FAQs about Verint Speech Analytics Overview ### What company size and specific industries is Verint Speech Analytics built for? Verint Speech Analytics is designed for organizations of any size that operate customer service call centers, including businesses in industries such as contact center services, customer support, and other service-focused sectors where call handling and conversation analysis are important. Features and Usability ### What are the key features of Verint Speech Analytics? Verint Speech Analytics offers audio capture, call recording, automatic transcription, and speech-to-text analysis for reviewing customer conversations. It also includes sentiment analysis, natural language processing, predictive analytics, and generative AI, plus activity dashboards, search/filter tools, performance metrics, CRM, compliance management, and call center management. Getting Started and Support ### What training and onboarding options does Verint Speech Analytics offer? Verint Speech Analytics provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled online learning, self-paced reference, and visual walkthroughs for teams that are getting started with the product. Getting Started and Support ### What customer support options does Verint Speech Analytics offer? Verint Speech Analytics provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. No reviewer feedback about support quality is available, so user experience details such as response speed, helpfulness, or common frustrations cannot be described here. ## Features AI summary Based on 657 Speech Analytics reviews Capterra reviewers point to these as the features buyers value most when comparing Speech Analytics software: - **Performance Management** (**65%** of reviewers rated this feature as critical) - **Recording** (**72%**) - **Audio Capture** (**56%**) Verint Speech Analytics supports **Audio Capture**, which gives teams direct access to spoken interactions for review and analysis. However, it does not include **Performance Management** or **Recording**. Instead, the product offers **Automatic Transcription** (**53%**) and **Call Recording** (**63%**), which still cover important buyer needs around documenting conversations and turning voice data into searchable text. These capabilities help businesses review customer interactions more efficiently, monitor service quality, and provide teams with clearer insight into call activity. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Audio Capture Record audio or import/upload audio files Automatic Transcription Use AI to convert voice into text automatically Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Verint Speech Analytics 21 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Audio Capture: Record audio or import/upload audio files - Automatic Transcription: Use AI to convert voice into text automatically - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success --- ## Pricing ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.