# EPAY Time & Attendance Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EPAY Time & Attendance the right Human Resources solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214718/Jasper/reviews --- EPAY Time & Attendance 4.1 (51) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of EPAY Time & Attendance Ease of use 4.0 Customer Service 4.4 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jim L. GM Used the software for: 1-2 years ### "EPay does exactly what I am asking of it." December 13, 2016 4.0 At the start, the training they provided gave me all the info I needed. We do not use a lot of the functions, however, the ones we use are easy and is a time saver. They have had a couple of updates and are great about informing us of the updates. When I need help they are quick to respond and keep me on the right track. Overall I am very pleased with Epay. Pros The ease of use and the time saved Cons After the last update, it seems to freeze up occasionally Review Source JM John M. Asst Director of HR Food & Beverages Used the software for: 2+ years ### "Great Customer Support" December 1, 2016 4.0 Always a friendly voice on the other end of the call. I appreciate the dedication of the staff to always follow up and communicate in detail ever request we send out. Pros Easy to navigate Review Source KT Kris T. Office Assistant Retail Used the software for: 6-12 months ### "I work with this on a daily to weekly basis with employee times." March 26, 2015 3.5 Pros I wasn't so sure of this product when I first started, but I find it works well. I like that you can enter misc days ahead of time, I like that employees can check their own vacation/personal time. Cons I dislike having to click on a time to enter a note and then wait for it to process before moving onto the next day to enter a note on same employee. The waiting time for each entry to process and update takes to long. Review Source TM Tanner M. Marketing Recruitment Manager Facilities Services Used the software for: Less than 6 months ### "Works great!" January 6, 2021 5.0 Being able to track everyone's time has become significantly easier! Pros EPAY makes it easy to track time for employees to ensure that we are not going into any overtime and it's easy to use for myself as well. Cons It is fairly simple not too flashy or anything like that which really isn't a con for me but I suppose it could be to some people. Review Source JR Jose R. President Used the software for: 6-12 months ### "A great system and platform, but it's more like a service with POS devices than a simple app" September 21, 2018 5.0 Pros service and platform that will allow you to manage all sales in field and the payment relationship with dealers and third parties, offering a single place to manage all POS transactions at the sales door. Reports are great and real time. Cons implementation is not easy and will require some help to setup the POS and all the items in inventory as well as the payment rules. It requires some sales doors to make it cost efficient. Review Source DG Deirdre G. IBO/CSP Used the software for: I used a free trial ### "Cool Time Management Application" January 4, 2019 5.0 Pros It has very cool ways to utilize the platform in a customizable way. For instance you can sort employees by the way they perform and what skills they have or by departments Cons Best for bigger businesses. Too much for a small business in terms of value. It just depends on how many employees a company has. Review Source SS Scott S. Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "EPAY user review " February 25, 2015 4.5 Pros EPAY makes clocking in and clocking out very easy. EPAY allows me to see exactly when my employees are clocking in and out. My favorite function is the ability to load vacation time right in to the system. Cons It does not recognize fingerprint all the time. Our clocks are located in the northeast, and it seems that when it is cold out, the recognition does not work properly all the time. When your hands are cold, the system will not read your fingerprint. Review Source RF Robert F. General Manager Used the software for: 6-12 months ### "General Manager" March 26, 2015 3.5 Pros Policing the employee breaks and monitoring payroll daily. Cons Due to the environment in the garages, the fingerprint function is not always an option. This will results in the employee requesting their employee numbers constantly. We have difficulties also with the heat and had to move the Walter unit several times. Review Source TH Tina H. shop ops mgr Management Consulting Used the software for: 6-12 months ### "Satisfied with the product." March 26, 2015 3.5 Pros The ability to run reports to get total hours for employees is a great tool. It makes tracking productivity easy. Cons I don't like the automatic lunch that comes out. Also, I don't like when you enter an employees hours on the time sheet as lets just say 8 and it assigns an actual time slot 7:30-4:00. Review Source KE Katie E. Payroll Specialist Used the software for: ### "Blueforce" April 18, 2016 4.0 We have been using Blueforce since September 2014 and really like it overall. It is easy to use as an administrator and most of our users/employees find it quite easy to use as well. The system allows for real time recording and more control over payroll payout. Our payroll errors have gone down 50 percent! A couple cons that we don't like is that Blueforce isn't very compatible with Internet Explorer alternatively it is compatible with Chrome. Also, some of the reporting could be better as well. Review Source DB Dwight B. Systems Administrator Used the software for: ### "Vastly Improved" April 8, 2016 5.0 Once our company was updated to Blueforce7, we were elated to discover just how much more user-friendly the user interface had become! We really appreciated how well the staff was trained and prepared for this migration. Our account manager was simply amazing! She made the transition painless in part by always being available to assist us with our questions. Review Source LAL Lee Ann L. HR Used the software for: ### "EPAY Systems are great" February 12, 2015 5.0 Pros The ease of navigation through the online system makes it user-friendly for anyone to learn. Customer service reps are always professional and courteous. Cons I have no complaints or issues with either product or vendor. Review Source LAL Lee Ann L. HR Used the software for: ### "Fantastic!" April 18, 2016 5.0 With the update to B7, the dashboard and layout is more user friendly than the previous version and has a cleaner, sleek look to it. Customer service is always a huge help and being able to reach out via the online chat is much preferred over the phone. Review Source CS Ch S. Used the software for: ### "Review on epay " January 23, 2017 3.0 The only issies i ever have our my payroll dates don't automatically custom to my dates and thensystem freezes alot ans i have to start over. Also the mobile app is not very convincing and user friendly. Review Source LJ Lynster J. Used the software for: ### "Worth the Money" December 16, 2016 4.0 I have worked with at least 3 different payroll companies/product. The benefit outshines the cost when it comes to working with this product and the customer service team. Review Source MH Marsha H. Business MAnager Used the software for: ### "Review" April 13, 2016 5.0 Our Customer service Representative is always available, very friendly and knowledgeable!! Review Source CL Cynthia L. Office Manager Used the software for: Less than 6 months ### "Not user friendly - needs better layout" March 26, 2015 1.5 Pros The employee lists are easy to ready but only in one section. Cons Too much detail for my needs. Reports are difficult to navigate. Screen layout needs to be more user friendly. Very slow and cumbersome to use and navigate through. Review Source JR Jane R. Finance Manager Used the software for: 2+ years ### "Finance Manager" December 13, 2016 2.0 Good morning, Reporting is frustrating. I would like to see an employee record on one page, for all departments. I like simple arrays of data, no merged cells, no subtotals. Just data that I can export to do analysis. Also, programming is not adequately tested in my opinion. After a recent version upgrade, when editing a lunch punch, the type of punch was changing from "Lunch" to ST. When I spoke to a service rep, they just stated that it was how the system was programmed. I stated it was a new problem and argued that changing a punch type should not be a passive, program-driven action, that it needed to be an active decision by an administrator. I wasn't happy with their response. As an employer, I have a problem with paying people for their off-duty lunch breaks. Also, when an employee switches departments (at lunch break), the result is a split punch. For example, an employee whose home department is Growing, but clocks in for the morning in Maintenance. When he clocks out for lunch, the punch goes to his home department. So, we end up with multiple punches missing an in/out punch. The punches are there, but they are split between departments. We have employees with language and communication challenges. It could be that they need some training, but it would seem to me that when the employee in the example punches out for lunch, the department for the lunch punch would be the same department at the start of the shift. I'll try to save some screen shots, should you want to see some examples. Thank you. Pros Ease of export into Paychex Review Source AL Anita L. Application Analyst Consumer Services Used the software for: 2+ years ### "The product is very user friendly. Excellent product especially when customed designed to company's specific needs/request. Excellent trainers/customer service." December 15, 2017 5.0 Overall, this is a very good user friendly/accessible product. It provides excellent time and attendance information needed/required. Reports provide detail information per selected specifications within the selected report. Great programmers/developers/ support staff to assist with customizing the application to your organization's needs/requirements. Pros Product featured/functionality when customized to specific needs / requests is provided with great training by EPAY training instructors to walk you through step by step how the requested functionality is to be applied. (Aliza is GREAT!!!) Cons Once in a GREEN moon there may be a delay in response to an inquiry that has been submitted to the helpdesk/technical team that requires research and testing; and requires a solution. This does not happen often but does occur at times. It is understandable that the helpdesk/technical teams do assist other customers and are working on other issues/requests submitted to them. Review Source HL Hannah L. Manager Food & Beverages Used the software for: 2+ years ### "Great for high volume restaurants" September 19, 2018 5.0 Overall, this is a great system. Pros Easy to use and easy to train employees. Back office is fairly simple offering more than you would expect. Cons Back office can be difficult to navigate through unless you've had thorough training. Easy access to credit card information. Review Source RR Rajesh R. Analyst Computer Software Used the software for: 6-12 months ### "Good product to use" February 4, 2022 4.0 It's a good product and it added value to the business. Pros Its quite faster than other softwares which gives this product a great value. Cons UI is nit up to the mark. Company should consider this on priority. Switched from [AttendanceBot](https://www.capterra.com/p/176253/AttendanceBot/) It's bit slow to use. Review Source JT Jennifer T. Customer service agent Retail Used the software for: 1-2 years ### "Takes getting used to" April 15, 2019 5.0 Pros I love how you can keep track of your hours, trade shifts, pick up shifts. You can also keep track of how well you are doing in different fields with the scorecards. It is also easy to request time off. Very easy to clock in and out, and back in and out for lunch. Very easy to use once you get used to it. Cons There is nothing I don't like about this software. Review Source VR Verified Reviewer Senior Business Analyst Information Services Used the software for: 6-12 months ### "Good but lacks in some areas" December 2, 2018 4.0 Pros Makes clocking in and out easy, great support, simple interface Cons Crashes occasionally and was difficult with user adoption Review Source MM Michelle M. Office Manager Entertainment Used the software for: 2+ years ### "Alpine Amusement Co." February 1, 2017 5.0 The program has improved a lot since we first began with the company. They listened to our concerns and made the necessary adjustments. Pros The mobile app option when there are glitches Cons Sometimes the thumbprint on certain employees does not work consistently. Wish it didn't have to be manually synced each night. Review Source CC CHRISTIAN C. Applications Manager Information Services Used the software for: 2+ years ### "Impressive Product!" December 1, 2016 4.0 We have been customers for over 2 years and we are very pleased with the service we have been provided from the A+ Support and Customer First attitude to the ease of use in setup and navigation of the system. Pros Ease of Use. Cons Lacks a few functions (we are on 6 currently). Review Source Similar Products Featured