# Ringotel Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Ringotel Software - reviews, pricing plans, popular comparisons to other Softphone products and more.

Source: https://www.capterra.com/p/214846/Ringotel

---

# 

 Ringotel Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Ringotel

## What is Ringotel?

Ringotel is an easy-to-use, secure and cost-effective softphone solution that supercharges your phone system with remote work capabilities without the need to make any changes to existing infrastructure or PBX configuration. With feature-rich apps on iOS, Android, Windows, Mac and Linux, your calls, messages and contacts will be synchronized between all your devices. And with the built-in provisioning platform, your IT and PBX administration becomes much easier.

## What is Ringotel used for?

[Softphone](https://www.capterra.com/softphone-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/)

Top alternative

Featured

Overall rating

Based on 14 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$2.49

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Ringotel

5.0 (14)

VS.

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting Price

$2.49

Per User, Per Month

Starting Price

$350

Flat Rate, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (14)

Ease Of Use

4.4 (464)

Value For Money

5.0 (14)

Value For Money

4.3 (304)

Customer Service

4.9 (14)

Customer Service

4.1 (336)

## Ringotel alternatives

[4.6 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

Starting price

$79.00

Per User, Per Month

Highest Rated

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

[4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/)

Starting price

$18.00

Per User, Per Month

[4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Starting price

$10.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/214846/Ringotel/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Caller ID

4.9 (10)

80.00% of 10 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

Call Logging

5.0 (10)

70.00% of 10 reviewers that rated this feature as important or highly important

Collects essential call data such as call origin, call destination, call length, and other transaction details

Call Recording

4.8 (10)

50.00% of 10 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Caller Profiles

5.0 (8)

62.50% of 8 reviewers that rated this feature as important or highly important

Store caller information within an accessible database

VoIP Connection

5.0 (7)

100.00% of 7 reviewers that rated this feature as important or highly important

Place/receive calls through voice over IP connection

Contact Management

4.3 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Ringotel 30 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Store caller information within an accessible database

Communicate using direct chat or messages within the system

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Public or private sharing of digital files such as documents, audio/video, images, and more

Access software remotely via mobile devices

Two-way actions and communication between multiple users in real time

Record the audio of phone conversations for quality assurance purposes

Receive data and information in real time

Active monitoring of systems, applications, or networks

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Digitally share screen view with others

Send messages via SMS

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Set up connections to third-party platforms to improve business processes

Presenter can see and hear participants and vice versa

Connect with meeting participants remotely over video

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

Features

4.9 (14)

4.9

Based on 14 reviews

## Pricing

Value for money

5.0 (14)

Free Trial

Basic

$2.49

Per User,Per Month

Value for money

5.0 (14)

5.0

Based on 14 reviews

## Integrations

[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (14)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (14)

4.9

Based on 14 reviews

## User reviews

Overall rating

5.0

Based on 14 reviews

Filter by rating

5(14)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MS

Mendel S.

Owner

Telecommunications

### "Very Happy Customer"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 10, 2025

Amazing. This is my overall experience. And being that the word Amazing is too short for this field, I have added more words. :)

Pros

Everything. The app, backend portal, price, honesty, and most of all, the customer support. If I ever have an issue I can send an email, and if it an emergency I can call. So in short, the whole product.

Cons

So far, nothing. This is a fact I am living with at the moment.

Switched from

[Grandstream Wave](https://www.capterra.com/p/168626/Grandstream-Wave/)

It is an app that is no longer being developed, didn’t have push notification, and doesn't work with IPv6

Alternatives considered

[Cloud Softphone](https://www.capterra.com/p/202660/Acrobits-Softphone/)

Reasons for choosing Ringotel

Ringotel was the only soft phone provider who offers a price per each app and did not enforce that you buy a bundle of 100 to start with.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 10, 2025

Hi Mendel, Thanks so much for your amazing review :) We're delighted to hear you're so happy with Ringotel!

ID

Iain D.

Managing Director

Telecommunications

### "An emerging powerhouse and trusted partner in UCaaS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 19, 2025

We moved our business from Cloud Softphone to Ringotel. They are superior in every regard: call quality, feature set, support and pricing.

Pros

The most feature rich app platform for UCaaS, growing fast, actively developed, responsive to customer requests. Very easy and comprehensive white labelling process, great ongoing app deployment support and seamless API/integration process with our messaging and call platforms.

Cons

The rapid pace of development can sometimes produce unstable changes. Whilst they're resolved quickly, it can cause spikes in customer support enquiries. We would like to see more rigorous quality control processes and pre-release testing.

Switched from

[Cloud Softphone](https://www.capterra.com/p/202660/Acrobits-Softphone/)

Cloud Softphone were missing key features that our customers were requesting and showed no appetite for developing them. Product development had stagnated since they were acquired by 8x8. Customers regularly complained about call quality issues that were impossible to research and diagnose with Cloud Softphone support, and we ended up bouncing back and forth between them and our PBX supplier. Moving to Ringotel not only gave us instant access to a range of features for which our customers were asking (and some that Ringotel have been willing to develop in response to requests from us and from our customers since migrating over). Not only that, but Ringotel's unique architecture where they handle the connection between the cloud and the user's device made it much simpler for us to deploy our own PBX without having to manage the complication of running a globally available PBX service. This not only unlocked additional revenue for us, but also means that we have greater control and visibility into call quality and can work more effectively with Ringotel support to get the best possible outcome for our customers rather than being stuck in the middle of 2 much larger companies (PBX supplier and Cloud Softphone), each claiming that the issue is being caused by the other.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 10, 2025

Hi Iain, Thanks so much for your honest review! We really appreciate your positive feedback on our features, growth, and support. We also appreciate you being honest about the challenges of rapid development, and we're totally committed to getting our quality control even better.

DS

David S.

President

Telecommunications

### "Flexible, low-entry-cost, reliable, with high quality custom solutions available"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 31, 2024

Positive experience, and customers who use the solution have been very happy with the reliability.

Pros

Flexible and configurable, very reliable, and working with them on a custom solution ended up turning out great.

Cons

There's not yet single sign-on with Microsoft and Google for end users.

Alternatives considered

[Groundwire](https://www.capterra.com/p/202616/Groundwire/)

Reasons for choosing Ringotel

Low price to entry, good branding customization process, high reliability.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 10, 2025

Hi David, Many thanks for your feedback. We are glad that you and your customers are having a positive experience with Ringotel. We hear you on the SSO feature and it's something we're working on!

LT

Luke T.

MD

Telecommunications

### "Fantastic Service and Product "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 5, 2024

Very positive , the whole process was easy to follow and clear.

Pros

Professional and friendly service throughout , fast response times and quality product.

Cons

Nothing really the team were fantastic couldent fault.

Switched from

[Zoiper](https://www.capterra.com/p/158719/ZoiPer/)

More modern user friendly app which you can add your own brand too.

Alternatives considered

[Cloud Softphone](https://www.capterra.com/p/202660/Acrobits-Softphone/)

Reasons for choosing Ringotel

Feels again more modern and easy to use for users

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 27, 2024

Hi Luke, Thank you very much for your feedback. We are committed to making Ringotel even better so that you can enjoy even friendlier and more feature-rich Softphone applications!

KT

Kyle T.

owner

Information Technology and Services

### "Ringotel is great!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

November 20, 2024

overall, it is absolutely great, truly no issues whatsoever.

Pros

Ease of use. Help desk is great. Always willing to help with integrations

Cons

Sometimes the delay in communications, its not terrible but could be slightly improved.

Alternatives considered

[Cloud Softphone](https://www.capterra.com/p/202660/Acrobits-Softphone/)

Reasons for choosing Ringotel

ease of use and pricing. acrobits could do more but was convoluted.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 27, 2024

Hi Kyle, Thank you for your feedback. We appreciate your honest feedback and are glad you are happy with Ringotel. Regarding the communication delay, we're committed to providing timely support to all our customers and are actively working to improve our response times. While we strive to address every request promptly, some inquiries may require more time to investigate and resolve thoroughly. We appreciate your patience and understanding.

DM

David M.

Admin

Computer Software

### "Perfect White Label Phone App"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 9, 2024

Pros

Extremely personable, very professional guys who know their stuff and are willing to work with you for customized solutions. Got the entire project done in 3 weeks.

Cons

Cant say a negative thing about them, they were affordable, understanding of my needs.

Alternatives considered

[Cloud Softphone](https://www.capterra.com/p/202660/Acrobits-Softphone/)

Reasons for choosing Ringotel

Fully featured and willing to work with me despite my custom needs

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 27, 2024

Hi David, Many thanks for your kind review. It's a pleasure working with you!

TR

Tyler R.

President and CEO

Information Technology and Services

### "The most innovative, game-changing softphone solution of the decade"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 8, 2024

Ringotel is the most innovative softphone solution of the decade! It's an absolute game-changer for VoIP service providers. As an MSP, all products and services which we provide to our customers are direct reflections of our brand. Any negative experiences a customer has with these offerings detrimentally impacts our relation with them and damages our reputation. VoIP is one of our key offerings, and we struggled for years to find a suitable softphone application to provide to our customers. We tried them all. Everything we found was buggy, profoundly expensive, or too difficult to use or manage. Then we stumbled upon Ringotel, and we are so glad that we partnered with them! Ringotel has allowed us to expand our feature set and tap into markets that were previously out of reach. The Ringotel softphone application is extremely easy to use, reliable, feature-reach, and has many valuable integrations. The best part is the centrally managed cloud portal, which makes management and provisioning a breeze. For any VoIP service providers seeking a softphone solution that will eliminate the headaches that come with other softphone brands and products: reach out to the Ringotel team! You can thank me later.

Pros

• Simple & affordable per-user license pricing • Centrally managed & provisioned • Easy to use • Reliable • Compatibility with all major operating systems (Windows, macOS, iOS, Android) • Responsive customer service & support • Offers many valuable integrations

Cons

• No way to disable automatically checking for software updates in the desktop apps. Upon launching, the Ringotel application automatically checks for updates and prompts the user to install or ignore. • No way to disable software updates or force specific software versioning via the shell admin cloud portal. Would be nice to be able to prevent updating to newer versions, so that we are able to test new versions to ensure that they are bug free before our customers are allowed to update. It would be even better to force a specific version, so that in case the customer has any issues with newer version, we can force them to use a known-working previous version.

Switched from

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

[Cloud Softphone](https://www.capterra.com/p/202660/Acrobits-Softphone/)

[Zoiper](https://www.capterra.com/p/158719/ZoiPer/)

Pricing, reliability, features, compatibility, ease of use, and ease of management.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JP

John P.

CEO

Telecommunications

### "Best resellers mobile app "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 18, 2024

Best mobile app we have used by far for our business, it has helped us to compete with the larger companies

Pros

The Admin consol and call quality is the best available to resellers

Cons

Not much faults here, I think they just need to work on the SMS part of the app and the contacts but its nit picking

Switched from

[Cloud Softphone](https://www.capterra.com/p/202660/Acrobits-Softphone/)

Call quality and admin use was the main factors

Alternatives considered

[Bria](https://www.capterra.com/p/158718/Bria/)

Reasons for choosing Ringotel

We moved over because of call quality and ease of use

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 11, 2024

Hi John, Thank you very much for your review! We appreciate you taking the time to leave a review. We are committed to continuing to improve Ringotel and add new features, including SMS enhancements. As for the contacts, please get in touch with our team if you have any feedback or concerns and we will be happy to help or look into improvements. All the best, The Ringotel team

CM

Clayton M.

CTO

Telecommunications

### "Ringotel is the number one softphone we have used!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 4, 2024

From initial enquiry to full white label deployment, we have had nothing but good experiences with the Ringotel team and their product.

Pros

The hands-on support and white glove service is amazing. I have had any questions or concern answered immediately. The product itself is fantastic as well, and we have had no issues with it as a white label app for our customers. Price can't be beat in this space as well.

Cons

I have no real cons to share at this point. We would love a bit more integration to our platform, however this is no fault of their own, as they are developing this for all platforms, and they are receptive to all feature requests we have submitted.

Alternatives considered

[Bria](https://www.capterra.com/p/158718/Bria/)

[Zoiper](https://www.capterra.com/p/158719/ZoiPer/)

Reasons for choosing Ringotel

Price, ease of contact and relaxed sales pipeline, non-commit signup

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 14, 2024

Hi Clayton, Thank you for your wonderful feedback! We're thrilled to hear that you’re enjoying Ringotel, and we’re committed to continually enhancing our product to meet both your current and future needs. We’re also excited to explore potential opportunities for deeper integration with your platform. If there’s anything specific you’d like to see, please don’t hesitate to let us know. Best regards, Ringotel Team

KP

K P.

CEO

Telecommunications

### "A+ Software. Great jog guys!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 17, 2024

Great job. I wish you all the best in the future plans.

Pros

Cool Interface, Very Stable, Well-developed, Prompt and Knowledgeable support

Cons

Overall everything is good, I'll suggest to the Ringotel team to spend some time on new features, for example, Group Texting, Texting/Messaging Only version of application...

Switched from

[Cloud Softphone](https://www.capterra.com/p/202660/Acrobits-Softphone/)

Better-developed applications, better support, better-developed integrations.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 16, 2024

Dear Partner, Thank you very much for your kind review and the provided feedback. We continue to improve our service and we regularly add new features. By the way, you can already use Ringotel in the texting/messing only version. Please reach out to our team if you need any assistance.  Have a pleasant day!

[View all Reviews](https://www.capterra.com/p/214846/Ringotel/reviews/)

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