# Ringotel Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Ringotel the right Softphone solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/214846/Ringotel/reviews

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Ringotel

5 (14)

[View alternatives](https://www.capterra.com/p/214846/Ringotel/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Ringotel

Ease of use

4.9

Customer Service

4.9

## Showing most helpful reviews

Showing 1-14 of 14 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ID

Iain D.  
Managing Director  
Telecommunications  
Used the software for: 6-12 months

### "An emerging powerhouse and trusted partner in UCaaS"

February 19, 2025

5.0

We moved our business from Cloud Softphone to Ringotel. They are superior in every regard: call quality, feature set, support and pricing.

Pros

The most feature rich app platform for UCaaS, growing fast, actively developed, responsive to customer requests. Very easy and comprehensive white labelling process, great ongoing app deployment support and seamless API/integration process with our messaging and call platforms.

Cons

The rapid pace of development can sometimes produce unstable changes. Whilst they're resolved quickly, it can cause spikes in customer support enquiries. We would like to see more rigorous quality control processes and pre-release testing.

Switched from

[Cloud Softphone](https://www.capterra.com/p/202660/Acrobits-Softphone/)

Cloud Softphone were missing key features that our customers were requesting and showed no appetite for developing them. Product development had stagnated since they were acquired by 8x8. Customers regularly complained about call quality issues that were impossible to research and diagnose with Cloud Softphone support, and we ended up bouncing back and forth between them and our PBX supplier. Moving to Ringotel not only gave us instant access to a range of features for which our customers were asking (and some that Ringotel have been willing to develop in response to requests from us and from our customers since migrating over). Not only that, but Ringotel's unique architecture where they handle the connection between the cloud and the user's device made it much simpler for us to deploy our own PBX without having to manage the complication of running a globally available PBX service. This not only unlocked additional revenue for us, but also means that we have greater control and visibility into call quality and can work more effectively with Ringotel support to get the best possible outcome for our customers rather than being stuck in the middle of 2 much larger companies (PBX supplier and Cloud Softphone), each claiming that the issue is being caused by the other.

Review Source

Response from Ringotel

April 10, 2025

Hi Iain, Thanks so much for your honest review! We really appreciate your positive feedback on our features, growth, and support. We also appreciate you being honest about the challenges of rapid development, and we're totally committed to getting our quality control even better.

MS

Mendel S.  
Owner  
Telecommunications  
Used the software for: 2+ years

### "Very Happy Customer"

April 10, 2025

5.0

Amazing. This is my overall experience. And being that the word Amazing is too short for this field, I have added more words. :)

Pros

Everything. The app, backend portal, price, honesty, and most of all, the customer support. If I ever have an issue I can send an email, and if it an emergency I can call. So in short, the whole product.

Cons

So far, nothing. This is a fact I am living with at the moment.

Alternatives considered

[Cloud Softphone](https://www.capterra.com/p/202660/Acrobits-Softphone/)

Reason for choosing Ringotel

Ringotel was the only soft phone provider who offers a price per each app and did not enforce that you buy a bundle of 100 to start with.

Switched from

[Grandstream Wave](https://www.capterra.com/p/168626/Grandstream-Wave/)

It is an app that is no longer being developed, didn’t have push notification, and doesn't work with IPv6

Review Source

Response from Ringotel

April 10, 2025

Hi Mendel, Thanks so much for your amazing review :) We're delighted to hear you're so happy with Ringotel!

GP

Glen P.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "MSP Seller of Ringotel"

August 28, 2021

5.0

After looking at the bigger brands i found Ringotel had more features that met what i was trying to achieve with the product for my clients at a much cheaper rate.

Pros

XML Phone book linked to main VPBX system DND Option QR Code setup

Cons

I would like to see pricing/billing in AUD not just USD

Alternatives considered

[Bria](https://www.capterra.com/p/158718/Bria/)[Zoiper](https://www.capterra.com/p/158719/ZoiPer/)

Switched from

[Bria](https://www.capterra.com/p/158718/Bria/)

Features and Price

Review Source

Response from Ringotel

August 31, 2021

Many thanks for your feedback! We are pleased to know that you found Ringotel more feature-rich and cost-effective than other solutions. As for the pricing, we will make it more flexible in the future, adding more currency options for our clients and partners from around the world. Kind regards, Ringotel Team

TR

Tyler R.  
President and CEO  
Information Technology and Services  
Used the software for: 2+ years

### "The most innovative, game-changing softphone solution of the decade"

November 8, 2024

5.0

Ringotel is the most innovative softphone solution of the decade! It's an absolute game-changer for VoIP service providers. As an MSP, all products and services which we provide to our customers are direct reflections of our brand. Any negative experiences a customer has with these offerings detrimentally impacts our relation with them and damages our reputation. VoIP is one of our key offerings, and we struggled for years to find a suitable softphone application to provide to our customers. We tried them all. Everything we found was buggy, profoundly expensive, or too difficult to use or manage. Then we stumbled upon Ringotel, and we are so glad that we partnered with them! Ringotel has allowed us to expand our feature set and tap into markets that were previously out of reach. The Ringotel softphone application is extremely easy to use, reliable, feature-reach, and has many valuable integrations. The best part is the centrally managed cloud portal, which makes management and provisioning a breeze. For any VoIP service providers seeking a softphone solution that will eliminate the headaches that come with other softphone brands and products: reach out to the Ringotel team! You can thank me later.

Pros

• Simple & affordable per-user license pricing • Centrally managed & provisioned • Easy to use • Reliable • Compatibility with all major operating systems (Windows, macOS, iOS, Android) • Responsive customer service & support • Offers many valuable integrations

Cons

• No way to disable automatically checking for software updates in the desktop apps. Upon launching, the Ringotel application automatically checks for updates and prompts the user to install or ignore. • No way to disable software updates or force specific software versioning via the shell admin cloud portal. Would be nice to be able to prevent updating to newer versions, so that we are able to test new versions to ensure that they are bug free before our customers are allowed to update. It would be even better to force a specific version, so that in case the customer has any issues with newer version, we can force them to use a known-working previous version.

Switched from

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[Cloud Softphone](https://www.capterra.com/p/202660/Acrobits-Softphone/)[Zoiper](https://www.capterra.com/p/158719/ZoiPer/)

Pricing, reliability, features, compatibility, ease of use, and ease of management.

Review Source

JP

John P.  
CEO  
Telecommunications  
Used the software for: 2+ years

### "Best resellers mobile app "

October 18, 2024

5.0

Best mobile app we have used by far for our business, it has helped us to compete with the larger companies

Pros

The Admin consol and call quality is the best available to resellers

Cons

Not much faults here, I think they just need to work on the SMS part of the app and the contacts but its nit picking

Alternatives considered

[Bria](https://www.capterra.com/p/158718/Bria/)

Reason for choosing Ringotel

We moved over because of call quality and ease of use

Switched from

[Cloud Softphone](https://www.capterra.com/p/202660/Acrobits-Softphone/)

Call quality and admin use was the main factors

Review Source

Response from Ringotel

November 11, 2024

Hi John, Thank you very much for your review! We appreciate you taking the time to leave a review. We are committed to continuing to improve Ringotel and add new features, including SMS enhancements. As for the contacts, please get in touch with our team if you have any feedback or concerns and we will be happy to help or look into improvements. All the best, The Ringotel team

KT

Kyle T.  
owner  
Information Technology and Services  
Used the software for: 1-2 years

### "Ringotel is great!"

November 20, 2024

5.0

overall, it is absolutely great, truly no issues whatsoever.

Pros

Ease of use. Help desk is great. Always willing to help with integrations

Cons

Sometimes the delay in communications, its not terrible but could be slightly improved.

Alternatives considered

[Cloud Softphone](https://www.capterra.com/p/202660/Acrobits-Softphone/)

Reason for choosing Ringotel

ease of use and pricing. acrobits could do more but was convoluted.

Review Source

Response from Ringotel

December 27, 2024

Hi Kyle, Thank you for your feedback. We appreciate your honest feedback and are glad you are happy with Ringotel. Regarding the communication delay, we're committed to providing timely support to all our customers and are actively working to improve our response times. While we strive to address every request promptly, some inquiries may require more time to investigate and resolve thoroughly. We appreciate your patience and understanding.

CM

Clayton M.  
CTO  
Telecommunications  
Used the software for: 6-12 months

### "Ringotel is the number one softphone we have used!"

October 4, 2024

5.0

From initial enquiry to full white label deployment, we have had nothing but good experiences with the Ringotel team and their product.

Pros

The hands-on support and white glove service is amazing. I have had any questions or concern answered immediately. The product itself is fantastic as well, and we have had no issues with it as a white label app for our customers. Price can't be beat in this space as well.

Cons

I have no real cons to share at this point. We would love a bit more integration to our platform, however this is no fault of their own, as they are developing this for all platforms, and they are receptive to all feature requests we have submitted.

Alternatives considered

[Bria](https://www.capterra.com/p/158718/Bria/)[Zoiper](https://www.capterra.com/p/158719/ZoiPer/)

Reason for choosing Ringotel

Price, ease of contact and relaxed sales pipeline, non-commit signup

Review Source

Response from Ringotel

October 14, 2024

Hi Clayton, Thank you for your wonderful feedback! We're thrilled to hear that you’re enjoying Ringotel, and we’re committed to continually enhancing our product to meet both your current and future needs. We’re also excited to explore potential opportunities for deeper integration with your platform. If there’s anything specific you’d like to see, please don’t hesitate to let us know. Best regards, Ringotel Team

LT

Luke T.  
MD  
Telecommunications  
Used the software for: 6-12 months

### "Fantastic Service and Product "

December 5, 2024

5.0

Very positive , the whole process was easy to follow and clear.

Pros

Professional and friendly service throughout , fast response times and quality product.

Cons

Nothing really the team were fantastic couldent fault.

Alternatives considered

[Cloud Softphone](https://www.capterra.com/p/202660/Acrobits-Softphone/)

Reason for choosing Ringotel

Feels again more modern and easy to use for users

Switched from

[Zoiper](https://www.capterra.com/p/158719/ZoiPer/)

More modern user friendly app which you can add your own brand too.

Review Source

Response from Ringotel

December 27, 2024

Hi Luke, Thank you very much for your feedback. We are committed to making Ringotel even better so that you can enjoy even friendlier and more feature-rich Softphone applications!

DS

David S.  
President  
Telecommunications  
Used the software for: Less than 6 months

### "Flexible, low-entry-cost, reliable, with high quality custom solutions available"

December 31, 2024

5.0

Positive experience, and customers who use the solution have been very happy with the reliability.

Pros

Flexible and configurable, very reliable, and working with them on a custom solution ended up turning out great.

Cons

There's not yet single sign-on with Microsoft and Google for end users.

Alternatives considered

[Groundwire](https://www.capterra.com/p/202616/Groundwire/)

Reason for choosing Ringotel

Low price to entry, good branding customization process, high reliability.

Review Source

Response from Ringotel

April 10, 2025

Hi David, Many thanks for your feedback. We are glad that you and your customers are having a positive experience with Ringotel. We hear you on the SSO feature and it's something we're working on!

DM

David M.  
Admin  
Computer Software  
Used the software for: Less than 6 months

### "Perfect White Label Phone App"

November 9, 2024

5.0

Pros

Extremely personable, very professional guys who know their stuff and are willing to work with you for customized solutions. Got the entire project done in 3 weeks.

Cons

Cant say a negative thing about them, they were affordable, understanding of my needs.

Alternatives considered

[Cloud Softphone](https://www.capterra.com/p/202660/Acrobits-Softphone/)

Reason for choosing Ringotel

Fully featured and willing to work with me despite my custom needs

Review Source

Response from Ringotel

December 27, 2024

Hi David, Many thanks for your kind review. It's a pleasure working with you!

KP

K P.  
CEO  
Telecommunications  
Used the software for: Less than 6 months

### "A+ Software. Great jog guys!"

January 17, 2024

5.0

Great job. I wish you all the best in the future plans.

Pros

Cool Interface, Very Stable, Well-developed, Prompt and Knowledgeable support

Cons

Overall everything is good, I'll suggest to the Ringotel team to spend some time on new features, for example, Group Texting, Texting/Messaging Only version of application...

Switched from

[Cloud Softphone](https://www.capterra.com/p/202660/Acrobits-Softphone/)

Better-developed applications, better support, better-developed integrations.

Review Source

Response from Ringotel

December 16, 2024

Dear Partner, Thank you very much for your kind review and the provided feedback. We continue to improve our service and we regularly add new features. By the way, you can already use Ringotel in the texting/messing only version. Please reach out to our team if you need any assistance.  Have a pleasant day!

LB

Lewis B.  
Prteisdent  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Dependable calling in a space without dependability"

August 30, 2021

5.0

Great support.

Pros

Administration is super easy. Built to integrate with a PBX with extensions configured already

Cons

You can't resend the access for a client without resetting the password. Not a huge deal because that is why they wanting it anyway. The client pass and extension pass are different so this does not affect the physical device.

Reason for choosing Ringotel

Support, dependability, pricing, features.

Switched from

[Cloud Softphone](https://www.capterra.com/p/202660/Acrobits-Softphone/)[Zoiper](https://www.capterra.com/p/158719/ZoiPer/)

Dependability, ease of use, tech support

Review Source

Response from Ringotel

September 1, 2021

Thank you very much for your feedback! We are truly determined to make Ringotel the most reliable system among all. As for password resetting, you are correct. If users want their credentials to be resent to their emails, generating a new one is more secure than sending an existing one. That's why you can't reset the access for a client without resetting the password. Kind regards, Ringotel Team

DB

Daniel B.  
IT Manager  
Telecommunications  
Used the software for: 6-12 months

### "Best in market"

August 24, 2021

5.0

We needed a product to offer to our customers which had Teams-like functionality and feel but without the expense and the Ringotel offering fit perfectly. With an ever increasing list of very cool features I would be happy to say this is the best software in the softphone market.

Pros

The linked account offering multiple outgoing CLI options is a particularly nice feature. CRM integration is great and the remote hosted contacts list is very useful. The whole look and feel makes all the applications very user friendly and nice to use

Cons

At the time of writing this I honestly can't think of any

Switched from

[Cloud Softphone](https://www.capterra.com/p/202660/Acrobits-Softphone/)

We needed an application which offered a similar experience to MS Teams

Review Source

Response from Ringotel

August 25, 2021

Hi Daniel, Thank you so much for your review! Your valuable feedback and this awesome review inspire us to make Ringotel better every day. Kind regards, Ringotel Team

LB

Leon B.  
Director  
Information Technology and Services  
Used the software for: 6-12 months

### "Easy, effective and great value"

February 3, 2022

5.0

Pros

The company is really helpful and takes recommendations on board. The software is easy to use and they are actively improving it.

Cons

Had some issues in earlier versions of the windows software with it not being very intuitive and hard for users to understand. The new softer is much more modern and easy to use

Review Source

Response from Ringotel

February 7, 2022

Dear Leon, Thank you very much for your honest review. We are always open to any feedback to make our product even better and easier to use. We are looking forward to working with your company for years to come!

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