# NovaPACS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NovaPACS the right PACS solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214864/NovaPACS/reviews --- NovaPACS 4.3 (53) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of NovaPACS Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews AM Allan M Radiology ManagerHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “HL7 integration is one of the most important features I like with the product, it gives us seamless communication between different vendors enterprise.“ January 5, 2023 DR Dendy R IT SupportHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “User always complain about the ease to use especially when they want to do reporting, they compare Novarad PACS with other PACS that Novarad PACS need too much click to finished the report, while the others are simpler.“ January 9, 2023 KO Karen O RADIOLOGY SUPERVISORHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “User tools such as zoom and changing contrast and density of the image enhance viewing images. “ January 5, 2023 DE Danelle E Radiology ManagerHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Being in Moutain Time, make is difficult for us to reach each other.“ January 5, 2023 JR Juan R Director of Imaging ServicesHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Other hospital systems are easily able to interface with NovaPACS. “ January 5, 2023 RG Reo G IT DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The PACS works across slower WAN links that simply won't work with other PACS products we use.“ May 21, 2021 CT Cheryl T Director Health SystemsMedical Practice, 201 - 500 employeesUsed the software for: Less than 6 months. “Interoperability, security and support by the Novarad team was exceptional. “ January 5, 2023 dW david W Manager ImagingHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “The software is not keeping a pace with other players in the field for example launching image transfer from within the browser ,along with the ability to effect transfer via encrypted emails.“ May 13, 2021 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS John S. Radiology Information Specialist Hospital & Health Care Used the software for: 2+ years ### "Better than ImageLink PACS system" May 13, 2021 4.0 Overall, I'm happy with the system as a PACS Admin( I have only used one other system), but I'm constantly reminded by the radiologists that it's not as good as other systems they've used. Pros As a PACS admin, I'm able to do more of my own corrections than our previous PACS system. Cons The number one complaint, of the 8 radiologists that have used our NovaPACS system is that they can't seem to get the hanging protocols they way they want them; even after having the applications specialist onsite multiple times. The CD images are burned in a format that isn't compatible with a lot of other PACS systems and I get to hear those complaints regularly from other facilities. Reason for choosing NovaPACS I'm assuming the lower price, but that decision was made by our administration(CEO, CFO). Review Source Response from Novarad May 21, 2021 Hi John and thanks for giving us this great feedback. Someone from our customer success team will be reaching out to you (if they haven't already) to see what we can do about fixing that #1 complaint! WE appreciate you taking the time to share your feedback! PK Philip K. Radiology Services Manager Hospital & Health Care Used the software for: 1-2 years ### "Has come a long way" May 21, 2021 4.0 Novapacs has come a long way. While I think they have a ways to go before I could give them a perfect score they are definitely on track to that. Amazing improvement. They have really turned things around and should be proud of their hard work. I have gone from calling support daily to not being able to remember the last time I spoke to my support team. The support engineers are terrific. Definite improvement and I sincerely hope they know that their work is appreciated Pros Look, layouts, previously observed functionality The support engineers are great!! Cons In the beginning the service / connectivity was not reliable. Communication about system wide issues was non existent, explanations were non existent, obvious lack of input from people with clinical experience / obviously only spoke to the doctors and not the technologists Alternatives considered [INFINITT PACS](https://www.capterra.com/p/206318/INFINITT-PACS/) Reason for choosing NovaPACS Recommended by a local colleague Review Source Response from Novarad May 24, 2021 Thanks for the great feedback, Phil! We're glad you're seeing the improvements and appreciate your business! Please do not hesitate to reach out if you need anything! CC Carynn C. Sonographer Hospital & Health Care Used the software for: 1-2 years ### "Disappointed" May 13, 2021 3.0 It was disappointing because it takes longer to get images to the radiologist. It takes a ridiculous amount of time to burn a CD. Forget about editing any information on a study with a lot of images like CT/MRI because it will take over 20 min and most times comes back with an error and you have to start over. You can't perform any other function while it is trying to edit or burn a CD. That ties a person up from doing anything else. I already addressed these issues with NovaRad but there is no resolution for these issues. Pros I don't see anything that was an improvement over the last PACS we were using, but it was more expensive than what we were using before. Cons I listed my biggest irritations with my overall experience response. Review Source Response from Novarad May 18, 2021 Thanks for taking the time to provide feedback. Your opinion is very important to us and we will be reaching out to you shortly to discuss your concerns. Thanks again! RG Reo G. IT Director Hospital & Health Care Used the software for: 2+ years ### "Best customer service in the industry. " May 21, 2021 4.0 I really appreciate the customer service. They provide the most responsive and professional helpdesk organization I have experienced in 40 years of IT. The PACS works across slower WAN links that simply won't work with other PACS products we use. (GE, Fuji and Mckesson/Change). Some of the product flaws are irritating to radiologists and are not fixed in a timely manner. At the hospital level, most of our clients do not see these flaws. Pros Works for our hospitals with less-than-optimal bandwidth available. It is priced very competively and they don't "nickel and dime" you after you make the purchase. Cons There are software bugs that persist across several versions. Reason for choosing NovaPACS Cost & bandwidth. Review Source Response from Novarad May 24, 2021 Thanks for taking the time to write a review for us, Reo. We're glad you're having a great experience but I will be sure to pass along the feedback for improvement! Our support team will appreciate your thoughts on their organization! CO Colby O. Manager Hospital & Health Care Used the software for: 1-2 years ### "NovaPACS" January 5, 2023 5.0 It has been great overall! Easy to send over images from modality, upload images for comparisons, upload documents, and route to desired destination. Pros The initial setup was quick and easy. The support staff are extremely helpful with training and quickly available when a question arises. The software is user friendly for techs to upload images and route. Cons Some browsers seem to work better than other browsers - which can be a source of frustration for doctors who are trying to view images. Training for other doctors usually needs to happen in order for them to comfortably use NovaPACS. There are a couple of functions that are not very intuitive the first time, however, support has always helped when there is a hang up. Review Source Response from Novarad January 17, 2023 Thank you for the great review, Colby! We are so glad that NovaPACS has been user-friendly for your facility! We appreciate the feedback about different browsers. We are constantly updating and improving NovaPACS. Thank you for choosing Novarad! TR Todd R. CIO Hospital & Health Care Used the software for: 2+ years ### "Best Support in the business" January 5, 2023 5.0 Good long term business relationship Pros Ease of use and support has been very helpful Cons Integration between RIS and PACS should use same database Reason for choosing NovaPACS Professionalizm Review Source Response from Novarad January 6, 2023 Thank you for the great review, Todd! We value our business relationship. We are so glad that NovaPACS is easy to use. Thank you for choosing Novarad! JK Jan K. Office manager Health, Wellness and Fitness Used the software for: 2+ years ### "I Use Pacs" January 5, 2023 4.0 Very pleased Pros IT support is excellent. Very precise, friendly and competent Cons It would be nice if there was a way to upload images from outside pacs and to push images to another system. Review Source Response from Novarad January 6, 2023 Thank you for the review Jan! We always strive to create the best experience for our users! Your feedback will go to the team. Thank you for choosing Novarad! SP Shane P. Radiology Manager Hospital & Health Care Used the software for: 2+ years ### "NovaRad Review" January 5, 2023 5.0 Overall great experience, especially with technical support. Pros Easy to train a new user on PACS especially a new radiologist. Cons The mammo viewing software. The radiologist like 3 palms over NovaMG. Reason for choosing NovaPACS We have had Novarad for over 15 years. Review Source Response from Novarad January 6, 2023 Thank you for the review, Shane! We are so glad that NovaPACS has been user friendly for your facility. Thank you for choosing Novarad! KG Kelly G. Radiology manager Hospital & Health Care Used the software for: 2+ years ### "Happy user" January 12, 2023 5.0 I like the people I speak to with technical issues Pros Easy to navigate, there aren’t alot of steps to go through. Cons Connection has to be restarted at times Review Source Response from Novarad January 23, 2023 Thank you for the amazing review, Kelly. We will pass those kind words along to our support team. So happy to hear that your facility is having a positive experience with NovaPACS. Thank you for choosing Novarad. sH stanley H. radiology Hospital & Health Care Used the software for: 2+ years ### "Novapacs" January 13, 2023 5.0 great experience and love working with NovaRad Pros Easy to use, great support, problems solved efficiently and in a timely manner Cons Would like to see more features without being required to have the full NovaRIS. Review Source Response from Novarad January 23, 2023 Thank you for the awesome review, Stanley. We will pass along your kind words to our support team. Thank you for choosing Novarad. kG kevin G. Radiologic Technologist Hospital & Health Care Used the software for: 2+ years ### "A review from a Tech's perspective" May 18, 2021 5.0 Its the primary system I utilize and find it effective and functional. I have no real complaints. Pros Quick and easy to use viewing software. I don't have any real complaints, overall very good viewing application. Cons I don't have any complaints. The issues I experience are related to Nova Pacs communicating with outside networks. These issues aren't related to Nova Pacs specifically and is a global system issue. Review Source Response from Novarad May 19, 2021 Thanks for taking the time to write a review for NovaPACS, Kevin. So glad you're having a great experience! Please let us know if there's anything else we can do to serve you! WB William B. IT Director Hospital & Health Care Used the software for: 2+ years ### "NovaRad" May 27, 2021 3.0 Decent product, with bad customer support Pros Seemingly a modern solution, with frequent updates Cons Customer support is horrible. Often unable to get timely updates on open issues. Review Source Response from Novarad June 23, 2021 Thanks for taking the time to give us feedback, William. I'm sorry to hear you've been so frustrated with support. Because we usually receive high marks for our support, I checked into this. It looks like your issues have been around the need to upgrade your storage and that process is currently underway. Please do reach out and let us know how else we might be able to serve you. Your complete satisfaction is important to us! CV Claudia V. Radiology Coordinator Medical Practice Used the software for: 2+ years ### "PACS Survey" May 13, 2021 3.0 Overall, it has been as any other PACS system that I've used Pros I like the free training it provides to employees. Cons It can be overwhelming at times with so many features. Our radiologist seem to have issues with it. Review Source Response from Novarad May 18, 2021 Thanks for taking the time to write a review for NovaPACS. I see that you have felt the system can be overwhelming at times. Please watch for details on our upcoming user group in our monthly newsletter! The classes offered are a great resource and should help with that! Please be sure to let us know how else we can help! RD Rachael D. Director of Radiology Hospital & Health Care Used the software for: 2+ years ### "Function Availabilty" January 6, 2023 4.0 Pros The basic functions are easy to use, but that's really all we use because there are too many. Cons It's not hard to use, but there are a lot of features that make it overwhelming. Review Source Response from Novarad January 23, 2023 Thank you for the great review, Rachael! We are glad that NovaPACS is easy to use for your facility. Thank you for choosing Novarad! CG Coleen G. Imaging Director Hospital & Health Care Used the software for: 2+ years ### "Novarad PACS" January 12, 2023 5.0 Pros The product is easy to use and service is great. Cons Would like to have the ability to run more reports Review Source Response from Novarad January 23, 2023 Coleen, thank you for the review. We are constantly striving to improve our products and processes. Thank you for the choosing Novarad. CT Cheryl T. Director Health Systems Medical Practice Used the software for: Less than 6 months ### "Interface with Novarad" January 5, 2023 5.0 Exceeded expectations. The Implementation team was engaged and informative. Pros Interoperability, security and support by the Novarad team was exceptional. It was critical that we utilized a PACs system that could interface with our EHR, Novara has the experience and expertise we needed. Cons There are no cons to report at this time. Review Source Response from Novarad January 6, 2023 Cheryl, thank you for the review! We are are so glad that your facility has had such a positive experience with NovaPACS. Thank you for choosing Novarad! FA Faraz A. IT Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "NovaPacs review" January 5, 2023 2.0 Pros Integration is good with Nova Product which is important Cons Integration with different softwares Review Source Response from Novarad January 17, 2023 Thank you for the feedback Faraz. We use reviews to better our product. We will pass this along to our team. Thank you for choosing Novarad. NH Nathan H. XT/CMA Medical Practice Used the software for: 6-12 months ### "Great Software" May 18, 2021 5.0 Pros Easy to use, intuitive, great support with any problem that arrises Cons None. I think this product is fantastic and would recommend to any practice in need. Review Source Response from Novarad May 19, 2021 Thanks for taking the time to write a review, Nathan! Glad you're having a great experience with NovaPACS! Please do let us know if there's anything we can do to assist you! AM Allan M. Radiology Manager Hospital & Health Care Used the software for: 2+ years ### "MCH Cares" January 5, 2023 5.0 Account receivable is what I recently been working with NovaRad and it has been taken care of right away. Pros HL7 integration is one of the most important features I like with the product, it gives us seamless communication between different vendors enterprise. Orders and results are seamlessly crossing over without issues. Cons Missing features: I would like to see in the future development the patient location in the study browser not just in RIS but in PACS study browser as well.Ease of use: Study browser ix exceptional, features that I like within the study browser is the right click on the patient list and you would be able to edit and customize how ever you want. Reason for choosing NovaPACS NovaPACS is a game changer product perior. Review Source Response from Novarad January 6, 2023 Thank you for the great review, Allan! We strive to create the best products we can for our users! We will send your feedback to the team, but are so happy to see your facility loving the HL7 integration! Thank you for choosing Novarad! KO Karen O. RADIOLOGY SUPERVISOR Hospital & Health Care Used the software for: 2+ years ### "Nova Pacs -- a Reliable Imaging Solution" January 5, 2023 5.0 Nova Pacs has met all our needs for image storage and viewing. We are not a hospital or large clinic but we are a large private practice of 25 providers that offers many modalities to our patients. We perform CT, Mammography, General Xray, Bone Densitomerty, 2 D echo , Vascular Doppler, and General Ultrasound.Images are always available to take care of our patients, and the ability to use Nova Web has allowed our physicians to go over images with patients in their exam room. Pros Nova Pacs is a user friendly solution for storage of imaging and reports. The Pacs has many viewer options that can be tailored to a specific user. Retrieval of images is fast and the display is very adequate. User tools such as zoom and changing contrast and density of the image enhance viewing images. We used Nova Pacs for 10 years and then added CT imaging to our storage system. The transition was made seamlessly. Support is wonderful and resolves most issues in a timely manner Cons We currently use TSP to view our mammography studies. This can be cumbersome at times. Pulling up tomographic images is slow and sometimes freezes the system. All other studies including CT come up effortlessly. Review Source Response from Novarad January 6, 2023 Thank you for the amazing review, Karen. We are so glad that your facility has had such a positive experience with NovaPACS. Thank you for choosing Novarad!! JR Juan R. Director of Imaging Services Hospital & Health Care Used the software for: 2+ years ### "Great PACS system with versatile capabilities!" January 5, 2023 5.0 Pros NovaPACS is a great software/system that is very user-friendly. Other hospital systems are easily able to interface with NovaPACS. Their IT team is approachable and readily available to assist when troubleshooting is necessary. Cons Nothing that I can think of at this moment. Reason for choosing NovaPACS cost effectiveness and user friendly. works well with other important hospital software such as emr Cerner. Review Source Response from Novarad January 6, 2023 Juan, thank you for the great review. We are so glad that NovaPACS is user friendly and has a nice interface for your facility. We will pass along your kind words to our IT team. Thank you for choosing Novarad! LS Lonnie S. IT/IS Manager Hospital & Health Care Used the software for: 2+ years ### "Krohn Clinic Review" August 30, 2023 4.0 Access and navigation are pretty straightforward and new physicians seem to have very few issues using NovaPacs. Podiatrist and Surgeons with high availability to images during a consult or procedure. Whenever we add or change contracted Radiologists, we never seem to have issues with connecting to a different PACs and having flow of images, orders and results as expected. Pros The ability to view images in all areas of our clinic. Being PACs administrator, I like straight forward actions to trouble shoot and fix issues created when workflow is not followed. Cons Voice recognition with formatting is a weak area in writing a report directly into NovaPacs Review Source MM Mary M. Administrator Medical Practice Used the software for: 2+ years ### "Review of NovaPACS" May 18, 2021 5.0 NovaPACS has helped us maintain a good working relationship with our referring physicians, especially their ability to download the reports the same or next day for their patients. Any service issues that come up from time to time are handled very quickly, and it is always easy to get a hold of the technical staff by phone. I am not a technical person, and they explain things very well and are very patient. Pros Easy to use - I work with the referring physicians who request access to our PACS, and it is easy to show them the functions and many of them have said how much easier it is to use than other PACS systems they have used. Our installations and upgrades by NovaPACS have been well planned and have gone according to plan. They are very detailed in letting us know the steps and execution is seamless. Cons The only complaint we get from our remote uses is that it is only used on Internet Explorer and many have Chrome as their default browser. We are not the only one that requires IE, however, and it is the large hospital integration that also uses IE, so it is not that big of a problem. Reason for choosing NovaPACS We chose NovaPACS on the recommendation of our Computer Software technical company. Review Source Response from Novarad May 19, 2021 Thanks for taking the time to write a review, Mary! We're glad your'e having a great experience and are willing to share that with others! Please do let us know if there's anything else we can do to serve you! DR Dendy R. IT Support Hospital & Health Care Used the software for: 2+ years ### "Indonesia User Review" January 9, 2023 4.0 Users are mostly happy with the features that NovaPACS had, but when they're having an issue that needs changes to the software, it's very difficult to do that and takes a lot of time or maybe no update about it.Many users also complain about the workflow when do reporting is too long. Pros Novarad PACS almost have all features from modality.Integration with HIS is very good Cons User always complain about the ease to use especially when they want to do reporting, they compare Novarad PACS with other PACS that Novarad PACS need too much click to finished the report, while the others are simpler.Due to different time zone from Indonesia with US, we're having a hard time when we need immediate respond or support. Review Source Response from Novarad January 23, 2023 Dendy, thank you for the great review. We will pass this review on to our support team. We are so glad that the integration with your HIS is seamless. Thank you for choosing Novarad. JS Joy S. sonographer Medical Practice Used the software for: 2+ years ### "Great software, uncomplicated and easy to understand and acsess" January 6, 2023 5.0 I have used there software as it has grown and changed to meet our needs.I have used this software for over 25 years.I have always been treated well and my issues resolved, even tho I am a small company Pros It is local. The staff knows me and the software works great. It is fast to send images. Cons I haven"t had any bad experiences that haven't been taken care of directly Review Source Response from Novarad January 17, 2023 Joy, we are so glad that your facility has had a positive experience with NovaPACS. We enjoy reading reviews like these. 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