# Page 2 | NovaPACS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is NovaPACS the right PACS solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214864/NovaPACS/reviews --- NovaPACS 4.3 (53) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of NovaPACS ## Showing most helpful reviews Showing 26-50 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PF Patrick F. Rad director Hospital & Health Care Used the software for: 1-2 years ### "Acadian" January 11, 2023 5.0 Not having wall motion on nuclear cardiac stress testOur hospital has been using this software for a long time. It is very user-friendly. Pros Very user friendly and good tech support Cons Not having wall motion on nuclear cardiac stress test Reason for choosing NovaPACS Easy to use great support. Middle of the road cost Review Source Response from Novarad January 23, 2023 Patrick, thank you for the great review. We are very glad to hear that your facility has had a great experience with NovaPACS. We will send your notes along to our team. We are constantly striving to improve NovaPACS. Thank you for choosing Novarad. DL David L. Coo Medical Practice Used the software for: 2+ years ### "consistently disappointing" May 13, 2021 2.0 Meh. Pros Easy enough to use. Overall less costly than most PACs systems. Cons PACs / RIS updates come with more downgrades with each update. Novarad doesn't seem to test or collaborate with anyone outside of Dr Gibbys center. Novarad as a company is worrying about too many things outside of their main product ie 3d goggles, xray panels, qr code readers. The pacs is subpar. The ris is generations behind everyone else at this point, all while costs increase and our reimbursement decreases. This company doesn't listen to feedback so why I am writing a review I don't know. Also, we can't accurately track data. Looking forward to implementing a new pacs/ris by 2022. Review Source Response from Novarad May 18, 2021 Thanks for taking the time to share your feedback! It really is important to us and I will be having our Director of Product and VP of customer success reach out to you ASAP. jJ james J. Medical Imaging Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Happy NovaPACS User" May 13, 2021 5.0 We have solved our problem with image storage and access. Customer service and tech support are excellent. They are timely in their response to technical issues. Pros Image management, Patient portal, Diagnostic tools, Support is great. Cons Additional cost for add-ons. at the time of purchase, there was no mobile access Alternatives considered [eRAD PACS Evolution](https://www.capterra.com/p/168756/eRAD-PACS-Evolution/)[INFINITT PACS](https://www.capterra.com/p/206318/INFINITT-PACS/) Reason for choosing NovaPACS The sales team is great and it was the right choice for our organization. Review Source Response from Novarad May 18, 2021 Thanks for taking the time to write a review. We're glad you're having a great experience! We've got a lot of mobile capabilities these days, so I'll make sure your sales person touches base with you. Thanks again for your support! DI DUANE I. Owner/Administrator Medical Practice Used the software for: 2+ years ### "Product Feedback" May 25, 2021 5.0 Overall, NovaPACS have performed well and has provided us with everything we need in an image archive and management system. We are very satisfied. Pros The Novarad software is easy to learn and use. It offers all of the features that we need in an Imaging Practice and has been reliable. Cons I would like to see less downtime events; although many of them are quick to be resolved. Most recently, our system was inoperable due to a licensing issue. I think that these things should be caught before they occur through internal monitoring. Reason for choosing NovaPACS Cost savings Review Source Response from Novarad May 28, 2021 Thanks so much for taking the time to write a review for us, Duane! So glad you're having a good experience with NovaPACS. I will pass your comments about the downtime to our customer success team. They may want to follow up with you! Thanks again! LC Lacie C. Imaging Manager Medical Practice Used the software for: 2+ years ### "PACS review" January 5, 2023 4.0 Satisfied Pros User friendly, easy to navigate through PACS/RIS/Novascan Cons Servers go down, not caught earlier or when it first happens Review Source Response from Novarad January 6, 2023 Lacie, thank you for the review!! We are so glad you find NovaPACS easy to navigate and user friendly. Thank you for choosing Novarad. VR Violeta R. Director of Imaging Health, Wellness and Fitness Used the software for: 2+ years ### "Graet product" January 6, 2023 5.0 5 stars Pros user-friendly, GREAT SUPPORT SERVICE, team 3 is THE BEST! Cons updates are not on pace with Dr. Gibby's PACS updates Review Source Response from Novarad January 23, 2023 Violeta, thank you for the awesome review. We are so glad that your facility has had a positive experience with NovaPACS and the Novarad support team. Thank you for choosing Novarad. dW david W. Manager Imaging Hospital & Health Care Used the software for: 2+ years ### "JCF" May 13, 2021 3.0 My overall experience with Novarad has been a cyclic one as it varies from one institution to the next. Novarad is in this industry for quite sometime and I do believe it should have by now been able to outclass all players in this field Pros The ability to use the software from anywhere via the internet Cons The software is not keeping a pace with other players in the field for example launching image transfer from within the browser ,along with the ability to effect transfer via encrypted emails. Review Source Response from Novarad May 18, 2021 Thanks for taking the time to write a review! Your feedback is very important to us. I will be reaching out and introducing you to our Director of Product, who will be very interested in learning more about your concerns. Thanks again! LB Lauren B. PACS ADMINISTRATOR Hospital & Health Care Used the software for: 2+ years ### "IMH Review" May 13, 2021 5.0 I have not had any major problems with NovaPACS. When I do have problems, the support team is right there to assist to get it resolved in a timely manner. Pros I love the hot key shortcuts along with the radial mouse options to have all your options at your fingertips. Cons notifications about updates/bugs. If you are not on their portal regularly you may miss something Reason for choosing NovaPACS I was not involved in that process. Review Source Response from Novarad May 21, 2021 Thanks for the great review, Lauren! We are glad you're having a great experience and appreciate your feedback. Look for some great updates to our customer portal coming soon. Getting info will be much easier Thanks again! TB Tim B. Imaging Coordinator Hospital & Health Care Used the software for: 2+ years ### "NovaRad Experience" May 18, 2021 4.0 Pros Ease of use for end users and simplicity of management has been a wonderful with NovaRad. Cons Would like to see better customer service when reaching out for vendor support. Reason for choosing NovaPACS We looked at several alternatives PACS solutions however NovaRad was able to meet the budget requirements Review Source Response from Novarad May 19, 2021 Thanks for taking the time to write a review, Tim. We're glad you're having a great experience with NovaPACS. Would love to know more about your experience with support since that's where we usually get our highest marks! Please feel free to send additional feedback to me at sherry.arnold@novarad.net. Thanks! PM Pete M. Director Hospital & Health Care Used the software for: 2+ years ### "Small town hospital" May 13, 2021 3.0 They are feverishly working with me to resolve this issue. Pros Relatively easy and very user friendly system Cons We were unbenounced to me still functioning with a clinical server verses a hospital server. This caused a crash at the most inappropriate time. This cause several calls from me to finally get to the meat of the matter. It took almost 2 yrs to figure out the issues that stemmed back to the server. Review Source Response from Novarad May 18, 2021 Thanks for taking some time to write a review on NovaPACS. I'm sorry to hear you've had some issues but glad you feel we are being responsive. I will notify our VP of Customer Success to be sure he's aware and able to help. Thanks again! IV Ingrid V. Lead Radiologic Technologist Hospital & Health Care Used the software for: 2+ years ### "Viewing stations" May 26, 2021 3.0 Technologist are always helpful when I need assistance with software/hardware Pros Ease of opening and viewing images. Changes in admin are confusing but navigating new changes well. This is an Orthopedic office that does not utilize a lot of the options Novarad may offer. Physicians use as viewing stations in the office, some use the web browser for templating. Cons Gateway / system crashes or a lot of error messages Review Source Response from Novarad May 28, 2021 Thanks for taking the time to write a review, Ingrid! We appreciate the feedback and will be reaching out to you shortly. Expect a call from our customer success or as well as your sales rep. You may want to consider NovaOrtho. EA ELISSA A. FILM LIBRARY MANAGER Health, Wellness and Fitness Used the software for: 2+ years ### "Good product" May 18, 2021 4.0 Customer service are mostly prompt, most technical issues are taken care of. Training is great. Pros Easy login and filter information, shows patients' previous exams. Cons cryptocharts, it would be nice if upgrades came with instructions, slow at times to merge, and difficult to unmerge with last update. it would be great to have the admin and viewer as one software Review Source Response from Novarad May 21, 2021 Thanks for your feedback, Elissa! We're glad your'e having a great experience with NovaPACS and see that you're having some issues with another product - CryptoChart. Our Director of Product will be reaching out to you shortly to understand the issues a bit better! Thanks again! JR Jonathan R. Associate Prof/Doctor Hospital & Health Care Used the software for: 2+ years ### "Accessibility" May 13, 2021 5.0 Quite happy with the services provided. Pros As an orthopaedic surgeon, we need to be able to review radiographs, CT scan, MRI and diagnostic tests. Both for our own patients and opinion referrals. With good connectivity, all diagnostics can be accurately reviewed anywhere with a mobile phone, tablet or laptops. Cons Distant site evaluation of radiographic tests may not be available, especially when using iOS devices. Review Source Response from Novarad May 17, 2021 Thanks for taking the time to write a review for NovaPACS. We're glad you're having a great experience. Please let us know if there's anything else we can do to make your experience even better! KH KASYN H. Radiology Supervisor Hospital & Health Care Used the software for: 2+ years ### "Functional / Easy to use PACS unit" May 14, 2021 4.0 Overall the product is great but I think the thing that makes NovaPACS stand out above the rest is its customer support. The Service team does a great job helping you get problems resolved in a quick and timely manner. Pros Easy to use. Not a lot of bells and whistles but functional for smaller facilities. Cons Some tools like measuring are challenging to use compared to other venders. Review Source Response from Novarad May 18, 2021 Thanks so much for taking the time to provide feedback. I will have someone from our product team reach out to you for more detail on the tools you're struggling with. Will be good to figure out if they're product or training issues so we can get you on the right track with them! JC Jen C. Director of Radiology Hospital & Health Care Used the software for: 6-12 months ### "Buyers remorse....." May 23, 2021 3.0 Pros Not much good to say.... I guess easy to verify a study as complete IF everything is correct. Cons Double the work to correct files. Have to fix on the back end and front end. Don’t understand why when an issue is resolved it doesn’t fix it on both ends. They want providers to use the light version but missing so many tools for providers. System is slow. Some images stack others don’t. Doesn’t pull priors for comparison correctly all the time. Reason for choosing NovaPACS I was forced to pick mainly from lesser price tag and Nova maintains they system versus our IT dept Review Source Response from Novarad May 28, 2021 Hi Jen. Thanks for the feedback. I will be passing your info along to our VP of customer success and your sales rep so we can see what we can do ASAP to get you back on track. Your feedback is important and we take it seriously because in order for us to be successful, you have to be successful! We'll be in touch soon. DE Danelle E. Radiology Manager Hospital & Health Care Used the software for: 2+ years ### "Easy to navaigate" January 5, 2023 5.0 Pros The Novarad software is very easy to navigate through. It is very easy to route images, burn CD's, and search for patients. Cons Could use a little more help with service. Being in Moutain Time, make is difficult for us to reach each other. Review Source Response from Novarad January 17, 2023 Danelle, thank you for the great review. We are so glad that NovaPACS has been easy to use for your facility. We strive to assist facilities in their everyday tasks. Thank you for choosing Novarad! KK KARLA K. Executive Asst. Medical Practice Used the software for: 2+ years ### "NovaRad" May 19, 2021 5.0 Overall, positive. We have excellent support from a local company when needed. We have several workstations, used every day, and they meet our needs for reading our rural sites. Pros Intuitive PACS option; easy worklist to view. Cons There can be glitches; the NovaRIS isn't very adaptable or intuitive. Review Source Response from Novarad May 21, 2021 Thanks for taking the time to write a review, Karla! We are glad you're having a good experience with NovaPACS. Keep your eyes open for updates on Nova RIS. Lots of great stuff coming! Watch for updates in the newsletter, quarterly roadmap meetings, etc. PD Patrick D. Imaging Services Manager Hospital & Health Care Used the software for: 2+ years ### "Imaging Services Manager" May 25, 2021 4.0 Excellent Pros Unprecedented technical support from the NovaPacs team, user friendly product Cons Not real fond of the CryptoPacs software for importing outside facility image sharring Reason for choosing NovaPACS Recommended by a colleague Review Source Response from Novarad May 28, 2021 Thanks for the great review about NovaPACS, Patrick! We're glad you're having a great experience. Sound like that as an early adopter of CryptoChart, you've had some struggles. Things have really improved, so I'll have someone reach out and see if there's something we can do to help you be more successful. Expect a call soon! kH karen H. Director of Imaging services Hospital & Health Care Used the software for: 2+ years ### "Simple and easy to use" May 25, 2021 4.0 Overall, it is easy to use and gets the job done for a Critical Access Hospital. Pros Easy to use for the user and administrator Cons I'm sure there are additional bells and whistles we should have access to but don't. Not certain if that is on facility IT or NovaPacs Review Source Response from Novarad May 28, 2021 Thanks for the nice review, Karen! We appreciate the feedback. I'll make sure your account exec gets back to you with info on the upcoming user group. I think it would be great to learn more about the "bells and whistles". DW Debbie W. Rad Tech Medical Practice Used the software for: 1-2 years ### "Novapacs Software Review" May 25, 2021 5.0 Pros When I started working at this clinic the software was here and I haven't used anything else. I am not a technology oriented person and I can do what I need to do so I would say it's user friendly. Cons I haven't used any different types of software so I don't have any comment on what I do not like about this software. I haven't had any problems with the software. Review Source Response from Novarad May 28, 2021 Thanks for taking the time to write a review, Debbie. We're glad you're having a great experience with NovaPACS. I see you are a newer user, so keep your eyes open for the upcoming user group conference. I'm sure you would really benefit from attending! JR John R. Practice Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "NY Orthopedics " May 25, 2021 4.0 When the system works it is a pleasant experience. When the system goes down it is difficult to navigate the job properly Pros The clarity of the photos that are taken and appear on the screen Cons The times that the images are not transferred over from X-ray to the computers Review Source Response from Novarad May 28, 2021 Thanks for taking the time to write a review for us, John! We are glad you're having a good experience and appreciate your feedback, which will be used to improve our products and services! PM Penny M. Radiologic Technologist Hospital & Health Care Used the software for: 2+ years ### "Review of NovaPACS" June 11, 2021 5.0 Overall, NovaPACS is an effective tool to get images from the technologists to the practitioners. Pros The software is easy to use. The interface functions as expected. Cons Some of the measuring features can be a bit difficult to use. Review Source Response from Novarad June 21, 2021 Thanks for taking the time to write a review for us, Penny. We're glad you're having a great experience with NovaPACS. Please let us know if there's anything we can do for you to help you be more successful! GA Gamalshawky A. Kafr eldwar elpehira Egypt Hospital & Health Care Used the software for: 1-2 years ### "Nova PACS is a primary system will change my live" February 1, 2022 5.0 I,m very happy to use Nova PACS,I want to help to improve Nova PACS more than other Pros It is a wonderful with NovaRad,all diagnostics can be accurately reviewed anywhere with a mobile phone,I like it more than other. Cons I will be happy when I have more mony after use Nova PACS to buy wanderful house Review Source Response from Novarad August 30, 2022 Gamalshawky, Thank you for the kind review. We are so glad that the facility you are with is happy with NovaPACS. Thank you for being a loyal customer. JW Julie W. Office Coordinator, CMA Hospital & Health Care Used the software for: 2+ years ### "NovaPACS" May 19, 2021 4.0 Pros Patient folders, easy to view all previous exams. Cons Correcting any "errors", only available for admin or a phone call to support. Review Source Response from Novarad May 21, 2021 Thanks for your feedback, Julie! We appreciate you taking the time to write a review. FYI - We have added admin console features to our viewer such as patient merge and scanning documents. I'm going to ask your sales rep to reach out and make sure you've got what you need. Thanks! TF Tabitha F. Radiology Supervisor Hospital & Health Care Used the software for: 2+ years ### "Radiology Supervisor " May 13, 2021 5.0 Great experience Pros User friendly and great customer service Cons No complaints, this pacs is very easy to use Review Source Response from Novarad May 18, 2021 Thanks for taking the time to write a review for NovaPACS. We're glad you're having a great experience! Don't hesitate to let us know if there's anything else we can do for you! Talk to a Capterra advisor for free and get results within 15 minutes.