Capterra Logo
Helping businesses choose better software since 1999
Nova RIS

Reviews of Nova RIS

4.3 (13)
Write a Review!
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Nova RIS Reviews

Showing all 13 reviews
Overall
4.3
Ease of Use
4.4
Customer Service
4.8

About Nova RIS

Nova RIS is a powerful scheduling and productivity system that enables you to easily manage all stages of your patient's journey - from scheduling appointments to distributing clinical results. In addition to providing great care for your patients, it enables you to optimize the business side of your practice by streamlining workflows, improving business relationships with your referring physicians, and ensuring maximum profitability. Learn more about Nova RIS

Pros

  • The customer service is fantastic they are always helpful whenever we have an issue and are fast at getting it resolved.

  • Tech support has been very helpful and resolved some minor glitches. The features and functionality are good and with time they will get better to become great.

  • Nova RIS also has been very helpful in report running with the ability to see physicians ordering usage. As a Director its nice to be able to see who is ordering what and who is not order as much.

Cons

  • We also had communication/support problems between Utah-based corporate Novarad and the Georgia-based Novarad South.

  • For example, report distribution was a difficult task back in the day, but with the auto-fax feature the immediate dissemination of reports is a now "set it and forget it" function.

  • Lastly, the report distribution tab doesn’t display patient name, which makes it tricky to know what report belongs to who.

Showing Most Helpful

Showing 13 of 13 reviews

Sort by:
Brandon M.
Director of Imaging Services
Hospital & Health Care, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 21, 2022

"NovaRIS"

Overall: NovaRIS is very easy to use. For example, report distribution was a difficult task back in the day, but with the auto-fax feature the immediate dissemination of reports is a now "set it and forget it" function.

Pros: Very user-friendly. NovaRIS was installed many years ago and has assisted our facility with patient scheduling and report sharing, although there's more functionality available, if needed. The web image viewer allows physicians to access imaging media on desktop or mobile devices which is also very user friendly. Overall, a great product!

Cons: We have no current complaints about NovaRIS.

Reasons for Choosing Nova RIS: We chose NovaRad and their PACS and RIS products during their infancy stage back in 2008 and felt we were getting more value for our money than any of the other systems out there. We were not wrong and have had nothing but a positive experience with NovaRad for over 14 years now.

Vendor Response

By Novarad on September 8, 2022
Thank you for the review, Brandon. We are so glad that you have had a positive experience with Nova RIS. Here at Novarad, we focus on making sure every product is user-friendly. We appreciate you.
Amanda K.
Radiologic Technologist
Hospital & Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 17, 2023

"Nova Pacs Review for a smaller hospital"

Overall: I have used Nova RIS for over 8 years, and we rarely have any issues with the system. The RIS system is easy to use and learn even if you are a brand-new technologist and have never used any PACS OR RIS system before. The customer service is fantastic they are always helpful whenever we have an issue and are fast at getting it resolved.

Pros: Nova RIS is very easy to use and also to learn. I have trained many other technologists to use it and they all say how it is a lot easier to use then other systems they have used prior. Then radiologist also really like the system and we hardly ever have any problems.

Cons: The one thing that I wish could be a little different would be that when we have a study the description goes in one place but there is another place that it needs to be so that the description will show up on the patients report so we always have to copy and paste the description. Sometimes that is time consuming when you have a patient with multiple exams.

Reasons for Choosing Nova RIS: As far as I know they choose NOVA RIS because it had been recommended to them from the service company, they were buying the new Radiology equipment from.
Reasons for Switching to Nova RIS: I left the hospital I was at.
Reo G.
IT Director
Hospital & Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
3.0
Ease of Use
4.0
Customer Service
5.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
September 22, 2022

"Long time user of NovaPACS and NovaRIS. It has served us well for our smaller rural hospitals."

Overall: NovaPACS/NovaRIS have served us well for about 16 years. The software needs maintenance and bug removal but their support is second to none.

Pros: The image caching is implemented better than any competitive product that we have tested.

Cons: The stability of NovaPACS/NovaRIS is not at the level of the other PACS system we use(McKesson/Change). We also had communication/support problems between Utah-based corporate Novarad and the Georgia-based Novarad South.

Reasons for Choosing Nova RIS: Novarad was the only product that met our needs..and it was affordable.
Reasons for Switching to Nova RIS: Novarad's product enabled us to read studies from our clients in rural, low-bandwidth areas and to read them from a single worklist. It was the only product, at the time, that could do this reliably.

Vendor Response

By Novarad on January 6, 2023
Thank you for the feedback, Reo. We will pass this along to our support team and learn from this experience. Thank you for choosing Novarad! We are so glad you find our image caching user friendly!!
Colby O.
Manager
Hospital & Health Care, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
April 11, 2022

"Good and getting better!"

Overall: Overall, NovaRIS has been good. Tech support has been very helpful and resolved some minor glitches. The features and functionality are good and with time they will get better to become great.

Pros: Nova RIS is great for managing a schedule and report distribution. The management reports are helpful for monthly results. Customer service is fantastic. They have always been quick to respond and resolve any issues.

Cons: There are a few features that can be improved. For example, the eForms feature allows patients to leave important fields blank and still submit the form. The color code management also doesn’t save new colors selected. Lastly, the report distribution tab doesn’t display patient name, which makes it tricky to know what report belongs to who.

Alternatives Considered: PowerServer RIS/PACS and INFINITT PACS

Vendor Response

By Novarad on September 8, 2022
Thank you for the review, Colby! We are so glad that your facility has had good experiences with Novarad's customer service. Thank you for being a valued customer!
Chris H.
Director of Radiology
Hospital & Health Care, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
April 4, 2022

"Easy to Use & Good value for Costs"

Overall: Overall Nova RIS has helped make sure our billing lines up with exams when submitted to insurances. Nova RIS also has been very helpful in report running with the ability to see physicians ordering usage. As a Director its nice to be able to see who is ordering what and who is not order as much. These reports enable me to speak to my providers to make sure we are providing for their imaging needs or if I need to address any issues for them.

Pros: Nova RIS is very user friendly and offers a good range of adaptability. The System can be used for scheduling purposes as well for your imaging department. The System works really good with our HIM system.

Cons: The one thing that I wish the software offered was the ability to remove physicians as need be. We have several physicians that have long retired, but the Nova RIS System will not let you remove any physician.

Vendor Response

By Novarad on August 30, 2022
Thank you for the feedback, Chris! We are so glad that your facility has been able to benefit from Nova RIS. We appreciate you!
Rudy M.
Imaging Systems Analyst
Hospital & Health Care, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 21, 2022

"NovaRIS user review"

Pros: Although we do not use NovaRIS as our ordering and billing system, NovaRIS helped me troubleshoot orders: merging studies and reconciling reports, troubleshoot HL7 issues using the event and audit logs in the admin console, and create various management reports.

Cons: I would like the ability to manage and customize changes to the physician database. Right now, if I wanted to change the reporting distribution for all physicians, I need to go to each to make the modification.

Vendor Response

By Novarad on September 8, 2022
Thank you for the review, Rudy. We are so glad that you have had good experiences with Nova RIS. Thank you for the feedback, we look forward to continuing to work with you.
Scott M.
Director of Radiology
Hospital & Health Care, 201-500 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
April 4, 2022

"NovaRIS serves our needs"

Overall: Very positive. The RIS is easy to use, serves our needs with the scheduler and modality worklist connection to our various modalities

Pros: Ease of use. Easy to generate CPT activity reports. HL7 connection to EMR and modality worklist connection to various rooms allows for seamless transfer of patient demographics and reports.

Cons: Nothing noteworthy to mention here. It lacks some advanced reporting capabilities.

Reasons for Choosing Nova RIS: We got on board with NovaRIS while it was still a beta product.

Vendor Response

By Novarad on August 30, 2022
Thank you for the great review, Scott! We are so glad that your facility is able to easily use Nova RIS!
Lauren B.
PACS Administrator
Hospital & Health Care, 201-500 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Features
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 18, 2022

"Nova RIS"

Pros: Easy to use. The updates have been really helpful with my daily workflow

Cons: Some of the Alerts are not correct and don't update properly. I wish I had more management reports available. I do some manual reports due to not having what is needed.

Vendor Response

By Novarad on September 8, 2022
Thank you for the great review, Lauren. We are so glad that your facility has been able to benefit from Nova RIS and its user-friendly interface. We appreciate you.
Gregory E.
Radiologist, MD
Hospital & Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 20, 2022

"Novarad "

Pros: Ease of use, portability- multi site, ease of install and quality of service.

Cons: Certain parts are a bit click dependent I find compared to other software I’ve used. Maybe these can be streamlined?

Vendor Response

By Novarad on September 8, 2022
Thank you for the great review, Gregory. We are so glad your facility has found Nova RIS to be portable and easy to use. Thank you for being a valued customer.
Violeta R.
Director Of Imaging
Hospital & Health Care, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 6, 2023

"Great product"

Overall: 5 stars

Pros: user friendly, reporting function is awesome

Cons: not applicable, features are well-liked by my team

Vendor Response

By Novarad on January 23, 2023
We are so glad that Nova RIS has been user friendly for your facility. Thank you for the great review!
April M.
Radiology Director
Hospital & Health Care, 201-500 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
April 13, 2022

"NovaRIS review"

Pros: Very easy to use. Quickly and easily view workflow and search reports.

Cons: No cons that I can think of. Better than other system that I have used.

Vendor Response

By Novarad on September 8, 2022
Thank you for the great review, April! Novarad is so glad that you have had great experiences with Nova RIS. Thank you for the continued support!
Debbie S.
Manager/tech
Hospital & Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
March 31, 2022

"User"

Pros: Easy to use Web based Schedule and store

Cons: Report features like grouping not available

Reasons for Choosing Nova RIS: Was revommended

Vendor Response

By Novarad on August 30, 2022
Debbie, thank you for such an awesome review. We are so glad that you are happy with Novarad.
Scott L.
Chief Tech/PACS Admin
Health, Wellness and Fitness, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 21, 2022

"Greater El Monte Community Hospital"

Overall: Great! Engineering is always readily available and quick to help out when needed

Pros: User friendly with great staff. Helpful and responsive

Cons: Of course I'd love it if it were personalizable