--- title: "Blackthorn Events Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Blackthorn Events Software - reviews, pricing plans, popular comparisons to other Festival Management products and more." source_url: "https://www.capterra.com/p/214875/Blackthorn-Events/" page_type: "product" language: "en" publication_date: "2026-10-09" --- # Blackthorn Events Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Blackthorn Events ## What is Blackthorn Events? Blackthorn turns any organization’s Salesforce® CRM into event management software powered by their connected data. With Blackthorn, teams can harness their own data to quickly build, promote, and track events directly within Salesforce—no tricky integrations required. Features like secure payment processing, SMS messaging, and real-time analytics make it easy to engage attendees and measure success. From one-off webinars to annual in-person conferences, Blackthorn helps teams simplify planning, improve efficiency, and quantify the business impact of all kinds of events, right from the comfort of their existing CRM system. ## What is Blackthorn Events used for? [Event Management](https://www.capterra.com/event-management-software/)[Festival Management](https://www.capterra.com/festival-management-software/)[Ticketing](https://www.capterra.com/ticketing-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Blackthorn Events?[Manage this product listing](https://www.g2.com/products/blackthorn-events/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Blackthorn Events 3.0 (2) VS. [4.7 (164)](https://www.capterra.com/p/144596/Accelevents/reviews/) Starting Price Contact vendor Starting Price $7000 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (2) Ease Of Use 4.6 (164) Value For Money 3.0 (2) Value For Money 4.7 (143) Customer Service 3.0 (2) Customer Service 4.8 (160) ## Blackthorn Events alternatives Highest Rated [4.9 (304)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (128)](https://www.capterra.com/p/168633/ExpoPass/reviews/) Starting price $2495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (275)](https://www.capterra.com/p/47852/ThunderTix/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (393)](https://www.capterra.com/p/117828/Eventzilla/reviews/) Starting price $1.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/214875/Blackthorn-Events/alternatives/) ## FAQs about Blackthorn Events Overview ### What company size and specific industries is Blackthorn Events built for? Blackthorn Events is designed for organizations in higher education, healthcare and life sciences, nonprofits, financial services, government, technology, and the public sector. The target audience includes institutions and teams of various sizes that need event management support across regulated, mission-driven, and education-focused environments. Features and Usability ### What are the key features of Blackthorn Events? Blackthorn Events offers event management and registration management, plus ticketing, visitor registration, and attendance management. It also includes badge management, barcode and ticket scanning, email reminders, customizable forms and templates, payment processing, reporting and analytics, and third-party integrations for conferences, conventions, and sponsor or vendor coordination. Integrations ### Which third-party tools and platforms does Blackthorn Events integrate with? Blackthorn Events integrates with 8 third-party tools, including HubSpot Marketing Hub, Marketo Engage, Salesforce Marketing Cloud Account Engagement, Stripe, Stripe Billing, Vimeo Livestream, Webex Suite, and Zoom Workplace. The catalog covers marketing automation, payments, and video conferencing platforms for event registration and delivery. Getting Started and Support ### What training and onboarding options does Blackthorn Events offer? Blackthorn Events provides live online sessions, webinars, documentation, and videos. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for reviewing features and setup steps. Getting Started and Support ### What customer support options does Blackthorn Events offer? Blackthorn Events provides email/help desk support, a FAQ/forum, a knowledge base, phone support, and 24/7 live rep assistance. No reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations, so the support experience cannot be assessed from user comments. ## Features AI summary Based on 7,426 Festival Management reviews Capterra data shows that buyers of Event Management software rank the following features as their top priorities: - **Registration Management** (**53%** of reviewers rated this feature as critical) - **Event Scheduling** (**52%**) - **Attendee Management** (**48%**) Blackthorn Events supports all three features that reviewers rate most highly: **Registration Management**, **Event Scheduling**, and **Attendee Management**. Together, these capabilities help businesses handle sign-ups, coordinate event timelines, and keep attendee details organized, allowing teams to run events more efficiently from planning through execution. Registration Management 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Event Scheduling 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Plan an event's time and location Attendee Management 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Process of managing, tracking, and communicating with individuals who are registered to attend an event Mobile Access 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Customizable Forms 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Credit Card Processing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process credit card transactions Blackthorn Events 145 features ### All Features - Access Control: Regulate who can view information within the system - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Adaptive Learning: Intuitive interface and user-friendly design which seamlessly integrate with existing workflows - Agenda Management: Access event or meeting agenda online - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Text Generation: Allows users to generate text based on a text prompt. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Attendee Profiles: List information about event guests - Attendee surveys: Tools for gathering feedback from attendees during and after an event - Audience Engagement: Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) - Autonomous Task Execution: Completes tasks independently without constant human intervention - Badge Management: Create, manage, and print wearable badges - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Class Registration: Online registration for classes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Conferences/Conventions: Software that specializes in managing events such as conferences, conventions and trade shows - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross Selling Functionality: Automatically suggest related, complementary or add-on items to customers - Cross-system Integration: Works across multiple software systems or databases - Customer Data Management: Searchable repository of information about clients - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Decision Making: Makes informed choices based on available data and objectives - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email customization: Design and customize email communications - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event agendas and schedules: Ability for attendees to customize and access a schedule or agenda for an event - Event Calendar: A list of events with their respective dates - Event Creation: Allows event planners to create a branded registration page for web and mobile. - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Maps: Show location of event's rooms and activities on a digital map - Event Registration: Online registration for events - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - Event website creation: Design and manage a dedicated event website. - Exhibition Management: Organize, plan and manage various operations for exhibitions such as logistics, catering, itineraries, sponsors, and more - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Floor Plans & Maps: Actual floor locations and directions with the virtual floor map to reflect a realistic view of the floor during the virtual tour - For Virtual Events: Designed for events that occur online - Forms Management: Store, manage and track all forms in a centralized location - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Group Registration: Register a group/batch of attendees - Guest List Management: Curating an intentional list of prospective guests as per relative interests to achieve specific goals. - Kiosk Ticketing: Obtain tickets via Kiosk upon arrival at event - Lead Capture: Automatically identify and save contact information of potential customers - Lead generation and retrieval: Tools for capture and follow-up of leads generated during an event. - Live Chat: Ability to chat online in real time - Live Streaming: Live stream to multiple devices simultaneously - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Check-in: Allow attendees to check in via their mobile devices - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Multi-Currency: Manage and handle various international currencies - Multi-Event: Utilize the same app for multiple events - Multi-Language: Manage and support multiple languages - Multi-step Planning: Ability to break down and plan multi-step processes - Natural Language Interaction: Allows users to give natural-language instructions for browser-based tasks. - Networking: Discover and connect with speakers and attendees at an event - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - On-Demand Webcasting: An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience - Online Registration: Real-time registration over the web - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Performance and Reliability: Payment gateway is consistently available (up-time) and allows users to complete tasks quickly because they are not waiting for the gateway to respond to an action they took. System scales with load. - Personalization: Adjust communications based on previous interactions or personal preferences - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Print-at-Home: The ability to print tickets before arriving - Private Chat: Send messages to selected individual(s) from the entire audience - Proactive Assistance: Uses webpage, tab, browsing session, or selected text context to generate responses and suggestions - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Q&A Management: Allow users to collaborate and ask questions regarding folders and/or documents within the system - QR Codes: Matrix barcode that stores information - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Refund Management: Oversee the process of issuing refunds - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting and Dashboards: Campaign performance can be monitored and visualized in dashboard that displays key success metrics in real time. Reports can be generated and distributed to relevant stakeholders. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reserved Seating: Specify type/number of reserved tickets based on seating selected during booking - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Room Block Management: Book and manage rooms at an event - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Screen Sharing: Digitally share screen view with others - Season Tickets: Grants the users access to all events for one season - Seating Map: For selection of seat at booking or check-in - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session scheduling: Plan and organize event sessions and schedule - SMS Reminders: Reminders sent via SMS/text message - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Speaker Management: Discover speakers and manage their details, booking and time. - Sponsorship Management: Raise funds via sponsors and grants - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Brokering: The resale of tickets based on demand and availability - Ticket Reservations: Create and manage ticket reservations for various events - Ticketing: Customize, sell, and distribute tickets - User registration process: User experience of registering for an event - Venue Management: Includes all operations and activities associated with a physical space or location that is used for hosting events - Visitor Registration: Make a list and register visitors - Volunteer Management: Manage volunteer information and direct volunteer resources - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Features 3.0 (2) 3.0 Based on 2 reviews ## Pricing Value for money 3.0 (2) Value for money 3.0 (2) 3.0 Based on 2 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/)[ Salesforce Education Cloud](https://www.capterra.com/p/236802/Salesforceorg-Education-Cloud/)[ S-Docs](https://www.capterra.com/p/181798/S-Doc/)[ Agentforce](https://www.capterra.com/p/10028966/Agentforce/) ## Support, customer service and training options Customer Service 3.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (2) 3.0 Based on 2 reviews ## User reviews Overall rating 3.0 Based on 2 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent KS Kayla S. CRM Marketing Specialist Higher Education ### "Best Event Management System Out There" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2024 Pros Blackthorn is amazing. It's easy to integrate into Salesforce Marketing Cloud and fields within the Salesforce CRM that we use. We easily have automated journeys so folks get a 10 day and a 2 day out reminder for events and if they no show they get an email about future events. Blackthorn has so many customizable features. We especially love how you can make custom forms and fields that we can have write back to our crm! Cons It was hard to learn all our custom features at once, but we had lots of support! Eventually we got staff so trained on it, that they have become our go to for any questions or issues. I am now one of those people for the various departments to contact when their event hasn't posted to an event group/webpage they want or other issues! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Karolyn H. Director, Alumnx & Family Engagement Education Management ### "Uggg... the only good thing about Blackthorn is the idea of it" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 3, 2023 BT has had very customer service in my opinion and non-existent client support. Pros I love the idea of a registration system that sits within Salesforce. Cons In my experience the software is so buggy, features and constantly breaking, there is no support even though we've paid thousands of dollars for premium support. We had a huge event in October and the registration page just wouldn't load. It took days to resolve. The auto confirmation email feature is currently broken going on two weeks and BT has finally scheduled a call with us after email after email hounding them about the problem. Reasons for choosing Blackthorn Events We chose this product because it is the only event app that sits within Salesforce. However, we spend so much time trying to work around bugs and poor integration with SF campaigns that there is no time savings by using this product. We actually waste more time trying to get support on product flaws, bugs, SF integration problems, etc. than if we were to manually reconcile event registration and attendance in SF. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.