Nuance

Dragon NaturallySpeaking

3 / 5 29 reviews


Average Ratings

29 Reviews
  • 3 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    $199.99/one-time/user
  • Deployment
    Installed - Windows
  • Support
    Online
    Business Hours

Vendor Details

  • Nuance
  • www.nuance.com/
  • Founded 1992
  • United States

About Dragon NaturallySpeaking

The industry leading speech recognition software used by doctors, lawyers, and other professionals to convert speech into text. Starting at $119.99 for the Premium Edition, Dragon has been used by thousands of professionals for dictation and transcription for over 30 years. Runs on both Windows and Mac platforms.


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Dragon NaturallySpeaking Features

  • Abbreviation Expansion
  • Archiving & Retention
  • Audio File Management
  • Audio Transmission
  • Customizable Macros
  • Transcription Reporting
  • Voice Capture
  • Voice Recognition

Dragon NaturallySpeaking Reviews Recently Reviewed!

Much Better Than It Used to Be

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I started using Dragon Naturally Speaking with Version 4 back in the mid 1990s. Now known as Naturally Speaking, the product has much improved over the years. I have a heavy southern accent and it you would expect that the software would require a large amount of speech training to adapt to my voice. This is not the case with this product.

Cons: The software often does not work well with your built in pc mic so you will need to purchase an additional external mic. This is probably not so much a software issue as a hardware issue.

Had difficulty using it with Windows 10

Nov 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Cons: Poor customer support. Took it off my computer as not functioning very well with Windows 10. Later attempted to reinstall and wanted more money to do so. When I asked if they could guarantee it would function properly with Windows 10 if I paid the money, never heard from them again.

Overall: I'm more likely to tell people NOT to use it

Worked well quickly after install.

Oct 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good accuracy, quick use. Commands functions work well. Accuracy improves with time. Multiple licenses help.

Cons: Australian accent pick up sometimes not accurate. "microphone off" command sometimes difficult with background noise.

Overall: Time saver +++++

Enormous time saver with an fairly easy learning curve.

Oct 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I am neither a fast nor accurate typist and this software lets me dictate all my documents, saving me hours of time. I can create or edit all types of documents and forms as well as dictate on line with email or Web forms. The commands are simple to learn and it didn't take long to get up to speed, especially since I used to dictate in my prior legal position. The program is powerful and seldom makes a mistake and I speak quickly. It has been a life-saver, freeing me from the keyboard. Invest in a good headset mic to increase accuracy and make the most out of this software.

Cons: It does take a good chunk of memory/computing power to run and though my system exceeds the recommended minimums, it does slow things down when Dragon is running. It also frequently freezes if I have multiple windows open or programs running when Dragon is in use. This doesn't stop me from using the program, as it is an infrastructure issue, but it's worth mentioning as a heads up. I might just have to get more RAM to solve this problem. I also would love to see a less-cumbersome way to change capitalization or edit grammar with verbal commands but I am still getting used to that side of the program. ;-)

Overall, a huge time saver

Oct 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have been using the Dragon line for many years and it has gotten considerably easier to use and more accurate with each new release. Gone are the days that you had to spend hours on end training the product to recognize your speech patterns, idioms, idiosyncrasies and accents. The accuracy continues to improve and the formatting and command options are, at times overwhelming.

Cons: The help menus have a lot to be desired, if you are looking to find a quick answer, forget it! You have to know the exact terminology and context that is used in the help section or else spend a lot of time searching. When you do find an answer, the writers assume that you are a programming genius that knows exactly what is being discussed - if you need plain language answers, you won't find them. The manufacturer's support is, bluntly put - non existent, you will find more helpful information in user forums and blogs.

Overall: Time saved and ease of use. I have never been fond of typing and prefer to be able to express my thoughts orally - I can do that and still have a written record or response easily available and legible.

Great dictation tool, takes a little getting used to.

Sep 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once you become familiar with the commands this is a huge time saver! Love being able to dictate on the go, or when I get tired of typing. Once the system learns you (and vice versa) it is very accurate.

Cons: Dictation accuracy is not the greatest with the headset that is provided and you will likely need a better quality recording device/microphone.

Overall: Time savings, less typing, dictation on the go.

I use this product in my legal practice and it is extremely helpful.

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It was extremely easy to set up and conduct the voice recognition. The on-screen prompts assist greatly in voice editing a document.

Cons: There have been a few times I had difficulty loading a profile and thus, the software didn't work. In order to get this to work, I had to create a new profile.

Incredibly intuitive, dynamic, and responsive dictation software

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I haven't seen Dragon struggle with any accent or types of speech. Mumbles, fast talkers, it's all there. And the way Dragon constantly learns and improves is a service in itself. Finally, Dragon features a vocab training tool. If there's a particular word, or even an entire sentence, that you say frequently that Dragon just doesn't know, you can add in that word/phrase, take 10 seconds to train Dragon, and Dragon will consistently pick it up flawlessly.

Cons: The only real issue I've seen is that Dragon features a fairly limited set of accents to train to. That hasn't caused an issue yet, but I could see it being problematic in the future if a user has a thick accent that Dragon doesn't yet know.

Overall: Happy providers, efficient and easy set ups, speedy and accurate dictation.

Highly overrated

Jul 08, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: works reasonably well out of the box- no other plusses

Cons: Does not improve, hard to customize, fails or glitches A LOT, not as customizable as it claims to be, very slow learner

Once setup it has been great

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Use to fill forms in Microsoft Excell and word. Works well in semi noisy area. Users got comfortable using very quickly.

Cons: Training time for employees and speech training was time intensive but worth the investment of time once operational.

Overall: sped up the process of doing evaluation for employees.

Great customer service

Jun 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The ability to program commands for moves in between templates in our medical software. Easy of voice training that was involved, little to none.

Cons: IT is very expensive for the cloud based version that we need with our electronic medical record. Features of the expensive license are very similar to the one you can buy at Staples.

Say What!

Jun 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Product is great once you figure out how to use it. It is very helpful when writing papers for school.

Cons: Updates are terrible to say the least, On almost every update I had to start over with the voice training.

Overall: Works great once you learn the system. But I guess that is the case with anything.

Too complex and unreliable

May 05, 2017
2/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: It has every feature imaginable but that actually makes it too complex for the average user and you get too many choices most of which you don't use

Cons: It crashes ALL the time. As a teacher (who is dyslexic) i purchased a site licence for my school. It is almost impossible for the kids to use as they have to READ a pre prepared article into the microphone to train it. It made the kids even more frustrated! How is it that this technology has not really evolved. Having used Dragon myself for many years I agree with others it has gone backwards and the crashes have increased.

unstable and constantly crashs

Apr 21, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Older version worked partially

Cons: constant crash problems with DNS or causes other programs (MS Word) to crash

Overall: I tried to use for 4-5 years. Dragon 11-13.
Won't work with ms word and could never install DNS 13 due to download problems. Poor word recognition but biggest problem is that it constantly crash itself or other programs. Support was useless as only wanted you to buy program and couldn't handle refund.
Here is an example: the will it ever work right with my problem Dragon6 hundred and 60

Recommendations to other buyers: poor customer support. unable to answer basic problems

Naturally Speaking is an intuitive and helpful tool!

Apr 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Our industry sometimes require that we make long and detailed notes about customer conversations and the ability to dictate these notes are invaluable. Dragon's Naturally Speaking is intuitive and accurate for speech to text dictation. If you invest your time into training the program to your voice and then learning how to navigate by speech commands, you will be composing in a short time.

I don't want to give you any review title. Thanks.

Mar 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Because I heard about the this software very good so that is the reason I want to use this software.

Cons: Nothing just using this software.

Overall: Hi, I am working as transcription so I am looking for best software for convert audio to text. So today I got that software. Thanks.

Recommendations to other buyers: No any other advice about this software because I didn't use this software. So when I use this software then I'll give you advice.

Superb transcription.

Feb 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I use Dragon to dictate notes several times a day, and it's become an indispensable tool. Far better transcription than I've found elsewhere.

Overall solid experience

Feb 01, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to install and set up.

Cons: Frequent translation errors

Overall: Easy to use, but not as accurate as I would have liked. Even after calibrating there were still frequent errors. After a couple weeks it was eventually effective, but took quite a while to get there.

Great idea, worked at first, but now.....forget about it.

Oct 13, 2016
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: When i first got it- worked great

Cons: became unstable and full of bugs

Overall: Dragon software was a great idea at the beginning and when i first got the software it worked flawlessly. But as time went on the software kept crashing and would miss big chunks of what i said. Became spotty and full of issues.

Recommendations to other buyers: Not worth getting in my opinion.

Dragon Naturally Speaking

Oct 07, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Working for a medical practice several physician's use this program. I found it easy to install and troubleshoot and the physician's that use can't go without it :)

Horrible results

Sep 25, 2016
1/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing

Cons: Doesn't work well. Often ignores 10 seconds or more of speech

Overall: It came bundled with a recorder I purchased, after training I tried using it and it was very bad, it would often just stop translating or skip over large sections of audio. I tried talking to the manufacturer but was told since it was a bundled product that they were not responsible for it's support. I use the product for logging uber & lyft trips and it doesn't work.

Recommendations to other buyers: Don't buy it

Abandoned by Nuance

Aug 01, 2016
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I liked it when it worked.

Cons: Worst customer care and support of any technology company I know of. Their answer is buy new product.

Overall: After owning DNS 1 through 12, when I upgraded to Windows 10, DNS 12 doesn't work. A call to Support advised me DNS 12, and every other version, is not compatible with Windows 10. To work with Win 10, you're forced to buy DNS 13 for the "sale" price of just $99.99. I'll go to another supplier before I'm held for ransom. Nuance has no customer support. Their answer is buy more product. That stinks.

Recommendations to other buyers: Look elsewhere.

A great product until Nuance got hold of it.

Jul 13, 2016
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Dragon was a great product until it was sold to Nuance. I think each new releases of the product has almost gone backwards rather than forward. I find it very tedious to use on my Apple Mac and have now moved to a web-based service which is far superior (and free). Also, the new version of the product is almost double the price of the current version of the product and simply not worth it based on the reviews that I've read.

Don't waste your money

Jun 24, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It works - sometimes.

Cons: Does not play well with Windows
Garbage customer support - forget it
Cheap headset
Takes forever to load
Takes even longer to close

Overall: Bought the product and installed it. Had some problems with that, but got it done. After the FIRST profile update, I began getting error message about the product not being able to rename the current profile to a backup name. Customer service was no help at all, even though the problem is apparently very common on Windows machines.
Headset is also a real cheap piece of crap.

Recommendations to other buyers: Find something else to waste your money on!

Never again

Jan 17, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: I have had Dragon Premium 12 for a couple of years and always had minor struggles with it but then I bought Dragon 13 and it has been a nightmare ever since the install. It will put in words that I never said or not put in words or phrases that I CLEARLY stated. I dictate professional documents and am fed up with going back and finding things either said and missing or not said at all that will only destroy the integrity of the entire document. Believe it or not - I have actually made the decision to go backwards to typing my documents instead of dictating.

Never buy from these guys again, out of principle.

Jun 11, 2015
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: I bought a previous version ... with a recommended Dictaphone and headset. I installed on one Desktop and one laptop. After a while I changed PC, then I changed laptop. I'd upgraded OSs too along the way, each time needing a new install. When I came to re-install after a crash the registration refused to work and the company refused to offer me an extension. My only option was to buy it again.

I refuse to be held to ransom like this. I'll NEVER but from this company again.

Opening Dragon Naturally Speaking quit working because of a missing dll.

Jun 04, 2015
2/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: Called the help desk, was transferred to an out of country call center, where I was invited to someone else to peruse my computer, after which I was invited to pay for a service policy. This caused a disappointment in the product.

Why do I have to keep buying the same software?

May 26, 2015
4/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: Having a rare for of arthritis I shelled out my money for DNS hoping to use it for just about everything on my Mac. I had the software for about 6 months when Apple released a new version of OS X. Dragon, naturally would not work with the new OS. Expecting to be able to upgrade or even get a maintenance release for my less than one year old software. Going to the website I could not find mention of the OS X package at all. I wound up having to call sales in order to find out what my options were and where to find the support section of the site that was completely segregated from the many "PC" purchase options support. It looked like it was added as an afterthought to the site and questions submitted seemed to go straight to the bit bucket. Calling after getting nowhere with my support questions I called in again and was allowed a fix which consisted of the new version. Just as that version was becoming usable it was time for another OS X release. This time I was told that I could purchase the new release for full price! That was all that I could stand and the end of my use of their product. Having to pay full price for a new release every year was impossible for me especially when Apple included dictation and control capability for free. There were some selection tools I missed but they were not worth the price and terrible support.

Great Software, but it is a pity the company that markets it is so aweful

Jul 29, 2014
4/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: I have used DNS (as we call it) for over 10 years now, but every time there is a problem, which usually occurs with every upgrade or new installation, I am horrified by the lack of help from the customer care people. The most recent upgrade is a good case study for this. As an early adopter I was sucked into buying the new upgrade from DNS 12 to 13, which Nuance offered as a download. Over 3.4Gb of download, which can only be achieved through their own download app. Excruciatingly slow. Then the downloaded installer didn't work, so I contacted the customer care. They (after 4 days 8 hours) suggested that I should uninstalll the older version - DNS12. Incidentally there was a stage in the abortive install that said it would do this for me. I uninstalled my working version of DNS12, but still the new DNS13 would not install. They suggested that I re-download the ware - but by this time the downloader had expired (yes it is date sentitive) so they wanted more money from me to extend the download period.
I now have no DNS12, no DNS 13 and no speech recognition. It is a real pity - because the actual speech recognition, transcription and PC control function extremely well - once you get through the training period (for it to know how your voice sounds). Good luck if you get any problems!