# Page 3 | Polaris PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Polaris PSA the right Professional Services Automation solution for you? Explore 212 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214960/Polaris-PSA/reviews --- Polaris PSA 4.6 (212) [View alternatives](https://www.capterra.com/p/214960/Polaris-PSA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Polaris PSA ## Showing most helpful reviews Showing 51-75 of 212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC Angela C. Accounting Manager Accounting Used the software for: 2+ years ### "Replicon is great for time tracking!" May 20, 2019 4.0 Pros It's very easy to use and produces helpful reports. I keep it open always as I'm working through various clients. Cons The reports can be unclear about which to choose...sometimes it takes me several attempts to pull the report I'm actually looking for. Review Source Response from Deltek September 6, 2019 Thank you for taking the time to share your thoughts and feedback with us. We are glad to know that you find our solution resourceful and easy to use. We're sorry to hear that you find some aspects of reporting confusing, however. We have a convenient feature that allows you to schedule automatically generated reports directly into your inbox at regular intervals. Please feel free to contact us for further assistance, or learn more at this link: https://www.replicon.com/help/scheduling-a-report-to-be-emailed-regularly/ Again, thanks for your business - reviews like yours only help us improve! AP Ajlina P. business coordinators Financial Services Used the software for: 1-2 years ### "excellent " March 6, 2023 5.0 excellent Pros Being able to pull different reports to see how many hours are spent on different clients activities. Cons all is good . Maybe punch in and punch out is not relevant for us as employees don't want to do entries so many times Review Source RO Rodney O. Corporate Analyst Oil & Energy Used the software for: 1-2 years ### "Overall my experience with Replicon has been positive; we rely upon it extensively." April 30, 2018 5.0 As an engineering firm, it tracked all hours worked either billable or non-billable. This information then translated into many SMT reports and allowed the project managers to control and monitor their respected project. Pros \- Strong, reliable audit trail -Backend database; SDK with newer G3 version allowing a customer to easily create their own data warehouse -Good customer support -Visually pleasing front end interface -The front end user interface is easy to use -Ideal timesheet platform for consulting base customers; you can easily set projects; restrict users etc Cons As an administrator, I didn't have any major issue with Replicon . I often found the amount of functionality a bit overwhelming particularly as we switched from G1 to G3. The one con I had was the connectivity with Replicon server (not on our end) it would discount and go offline once in a while, this would often frustrate the user who is trying to update their timesheet. Also, switching been the Admin tabs was slow. It would take me a while to simple set up a new user. Review Source DP Demarco P. FlexPath Tutor Education Management Used the software for: 6-12 months ### "Replicon: For Tracking Time with Ease" December 6, 2019 4.0 It does its job exceptionally, and organizes my time progress throughout the way. Pros The program allows you to track time with ease, by using the large buttons on the screen to track time-in and time-out. It organizes all tracked time by date and total hours, allowing for a wonderful visual presentation of the tracking results. Highly recommended for those who need a simple formatted time tracking program. Cons The software allows you to clock-in and clock-out two times in a row, resulting in a error that has to be manually fixed by a supervisor. Make sure you press the correct button at all times when needed to track your hours. Review Source Response from Deltek December 9, 2019 Thank you so much for sharing your experience with us. We're thrilled to hear that we've been able to simplify time tracking for your organization. We also appreciate you bringing to our attention the limitations you faced regarding the CloudClock punches. In order to troubleshoot CloudClock issues, please refer to the link below: https://www.replicon.com/help/troubleshooting-cloudclock-issues/ Or feel free to reach out to us at any time! Thanks again. AS Alicia S. Contract Analyst Information Services Used the software for: 2+ years ### "Excellent Customer Service" November 6, 2019 5.0 Pros Replicon is easy to use and very intuitive, but when I do require assistance it is incredibly easy to get a knowledgeable representative on the phone. We have the premium support package and I feel that it is worth the money. Cons We occasionally have issues with holiday time not recording properly. Review Source Response from Deltek November 18, 2019 Thank you for your thoughtful review. We're thrilled to hear that you find our solution very intuitive and user friendly. Customer experience and satisfaction is our priority, and we are pleased to know that we hit the mark. However, we're sorry to hear that your experience recording holiday time has fallen short of expectations. Feedback like yours helps us improve our services every day. Please don't hesitate to contact us with any questions! TR Tracy R. Senior Program Manager Computer Software Used the software for: 2+ years ### "Great Customer Support" August 12, 2019 4.0 Great customer service. Extremely diligent about returning calls and answering questions. Pros Flexibility and ease of configuration that could meet our needs. Cons Reporting, although there are some very good reporting features, there are some areas for improvement. Review Source Response from Deltek August 19, 2019 Thank you for being a loyal customer, and helping spread the word about Replicon! Customer experience and satisfaction is our priority, and hearing from thoughtful customers like you reaffirms all our hard work. We are delighted to hear that you find our solution both flexible and user friendly. Thanks as well for letting us know about potential areas of improvement - your feedback only helps us get better. Please feel free to contact us so we can understand how to make your experience even better. BC Bercea C. Senior Accounts Receivable Information Technology and Services Used the software for: 2+ years ### "Replicon Review Corina-Xoomworks" November 27, 2019 5.0 Different kind of issues, I am learning more and more with every discussion I have with Replicon specialists . Pros I can run reports that enables me to view the data from different angles. Cons I am not fully familiar with all Replicon's functionalities. Requested a training. Review Source Response from Deltek December 9, 2019 Thank you so much for taking the time to post a review! It's wonderful to hear that you find our reporting feature robust and flexible. Our help system was designed to help users get familiar with Replicon's numerous functionalities. Topics are organized by role. You can search by role, or navigate using the side menus. Check out this link for more information: https://www.replicon.com/help/customizable-replicon-quick-start-guides/ Or feel free to reach out to us at any time! Thanks again. JR John R. Services Project Manager Computer Software Used the software for: 2+ years ### "Replicon Timesheet Use" August 3, 2018 5.0 Customer support is excellent. The tools are easy to use and provide a great deal of flexibility that allows our company to track in detail what our employees are working on. Pros The methods to enter time and create new charge codes and related tasks are intuitive and straight forward. The ability to easily identify resources for charging specific codes and tasks is a powerful feature that allows us to track, in detail, what activities are being executed. The reporting features and the ability to filter on any of the reported fields provide the right level of detail and the generation of the report data for large data sets is fast. The timesheet approval chains are very flexible and provide the ability for multi-level approval. Cons I have nothing negative to say about the timesheet software and its capabilities. Review Source BA Beena A. Business Intelligence Consultant Information Technology and Services Used the software for: 2+ years ### " Very happy replicon customer." April 24, 2018 5.0 Timesheet entry, leave applications, claims approval. Very easy to use tool. Pros I use replicon to enter my timesheet entries(day to day tasks). Tasks can be easily added to the timesheet. Time tracking for the project is easy using replicon. Leave applications are easy and the process for claims & reimbursement is easy. Cons Sometimes i enter the data in the wrong columns, say for example when i forget to submit my timesheet(previous week), I hurry and enter the data in current week instead of the previous week and submits it. I wish if there was an validation check for this. Review Source Response from Deltek April 25, 2018 Thanks for the review, Beena. :) DS Dipti S. HR Coordinator Computer Software Used the software for: 2+ years ### "Pointel Feedback" June 15, 2020 4.0 Replicon has made it easier to track billable and non billable hours by running different reports. Pros We use Replicon to stream line our time-sheet process. This tool is user friendly. Replicon Support is very helpful in resolving any issues. Cons Some features can be improved , as in takes multiple steps to complete a simple task. For example,if i open a timesheet to change a name of a project, when i click on the drop down it pulls up name of the client but will not pull up the projects under that client. So I would have to close that timesheet and reopen it again to change the project. Review Source GW Greg W. Partner Management Consulting Used the software for: 2+ years ### "Does what we need it to do" September 21, 2020 5.0 Generally positive experience but very frustrating to be contacted every quarter with the same renewal email a month before we know how many licenses we need. And every quarter we tell them to contact us a week before renewal so we can finalize the license count. Pros Does exactly what we need. Captures time and expense at the right level of detail. Easy to use, stable product Cons Project setup is a bit clunky, but works great once setup. Review Source BT Bob T. VP Infrastructure Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great timecard application" October 20, 2020 5.0 Customer support has been top notch, they respond quickly and accurately to any issues that come up. Customer service appears to be a very, very high value at Replicon. Pros The WebTimeSheet application was very user friendly, easy to deploy, and intuitive to use. Cons The integration tool to Quickbooks was not as good as we expected so we wrote our own using the API. Review Source GD George D. Vice President Management Consulting Used the software for: 2+ years ### "An Integral Part of Our Business" September 16, 2020 5.0 Pros Ease of use and the ability to manage individual projects. Cons Need to align the forms and fields of Time management with the Expense management features.Can be challenging to create reports that provide a total project view (Time and Expense). Review Source DH David H. Director of Finance & Administration Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Replicon" July 9, 2020 5.0 Would not go back. Our project managers are able to accurately review their project progress on a daily basis and any deviations can be corrected in real time rather than acting after the fact. Pros Daily functionality of being able to allocate hours directly to projects and tasks. This then allowed us to accurately monitor progress and ensure production is within budget and on time. Cons Cannot think of anything negative about the software Reason for choosing Polaris PSA Proven capabilities and over all price to implement. Review Source CA Charise A. Sr. Director, IAM Computer Software Used the software for: 2+ years ### "Easy to use, added reporting would be a benefit!" September 24, 2020 4.0 Pros The software is pretty easy to use, the roles are nice and complimentary to access need to provide. Cons Reporting has been a concern, there definitely have been improvements but there are still many times that we have to run a report, export and manipulate due to lack of information available in tool and/or lack of availability to place specific data types on all reports. Review Source BF Brian F. JIB Accountant Oil & Energy Used the software for: 2+ years ### "Great Product with Top Notch Service" February 3, 2020 5.0 We use Replicon to split time in the field to our individual projects and it works great for our company. I have utilized the customer support team a few times now and each time they go above and beyond to ensure that they have solved my problems. \[SENSITIVE CONTENT HIDDEN\] was a pleasure to speak with and helped me understand the RIA tool for mass-imports. Pros The software is easy to use once set up properly and does a good job of fitting the unique needs of the oil & gas industry. Cons Setup to fit your needs can be difficult but the customer support team is knowledgeable, friendly, and thorough. Review Source AO Alberto O. Direttore Newspapers Used the software for: 2+ years ### "Utile " April 14, 2023 5.0 Non sono necessarie competenze particolari per entrare nel vivo del lavoro. La semplicità e il suo punto di forza che lo distingue dalla concorrenza Pros L' automazione dei servizi avviene in tempo reale e in modo professionale Cons Il costo non è proprio il più economico della categoria Review Source CB Chris B. Operations\_Timesheet and Billing Marketing and Advertising Used the software for: 2+ years ### "Replicon is a great time management tool" October 27, 2020 5.0 Excellent - their customer service is brilliant! Pros It is easy to use across all of our various geographies as it's in the cloud and available 24/7. It's an intuitive solution, which is very easy to use Cons Budget management is available at a project level, but is harder to manage on a task basis Review Source TM Tori M. HR Administrator Oil & Energy Used the software for: Less than 6 months ### "\[SENSITIVE CONTENT HIDDEN\] - Excellence in service and an absolute expert. " December 17, 2020 5.0 Great, \[SENSITIVE CONTENT HIDDEN\] really made this happen for us! Pros That we could customize it in so many ways! Cons none to speak of we really like Replicon Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Freshbooks wasn't customizable at all and there were not a lot of options with it. Review Source DK David K. President & Principal Consultant Oil & Energy Used the software for: 2+ years ### "Excellent Time Management Tool" October 31, 2019 5.0 Pros Cloud-based. Flexibility with respect to project setup and billing, since I have different arrangements with different clients. Cons Maybe a little higher powered than I need as an individual consultant. Reason for choosing Polaris PSA I had a history with it, as a partner at a larger consulting company. Review Source Response from Deltek November 18, 2019 Thank you so much for taking the time to leave a review. We are happy to hear that you found Replicon's solution reliable and flexible! Please don't hesitate to contact us for any questions or comments. CS Carol S. Office Administrator Civil Engineering Used the software for: 2+ years ### "Replicon Review" April 2, 2019 5.0 Pros Replicon is easy to use and we were able to integrate into our accounting program. Cons Sometimes slow when timesheets are due which delays submissions. Review Source Response from Deltek September 6, 2019 Thank you for taking the time to share your experience with us. Ease of use is one of the founding pillars of Replicon, and we're pleased to hear that you find the same about our solution. Thank you as well for letting us know about the occasional slowness when working with timesheets. We sincerely apologize for any inconvenience it may have caused. We continue to value your business and hope to resolve this for you quickly. KW Kerry W. Office Manager Professional Training & Coaching Used the software for: 2+ years ### "Latest version is user-friendly and helpdesk staff are always friendly, patient and efficient." November 8, 2017 5.0 Easy to keep track of client invoicing, particularly ones with multi-projects and tasks. I currently only use a small portion of the Replicon package at this stage and haven't had any issues yet. When I do have any problems they are always minimal and easily solved via the helpdesk chat box. Pros We recently migrated to the latest version and as I'm not technologically savvy I was worried about learning new things. However, I've found it very user-friendly and the migration team were always there to hold my hand throughout. I have needed to use the Help Desk chat box a few times for various questions and have always found them prompt, friendly and very efficient. They make my life easier! Thank you. Review Source Response from Deltek November 9, 2017 Thank you for your review Kerry. TB Tom B. Principal and Product Intelligence Practice Leader Computer Software Used the software for: 2+ years ### "Best timekeeping software available" August 6, 2018 5.0 We are a custom software and engineering services company, so we track every hour of our employees' time so that we can determine our operating expenses and to bill our clients. Web Timesheet allows us the flexibility to manage both time and materials projects as well as fixed price projects, and it does it effortlessly. I can't imaging using any other product to track my time and billing information. Pros I like the flexibility and easy of use most of all. Of all of the products that we reviewed for timekeeping, Web Timesheet was the simplest to set up and yet allow us to configure it to exactly meet our needs. Cons There are features that I don't use, but of the ones that I do use, there are no cons. I like the entire package. Review Source BS Brian S. Owner Gambling & Casinos Used the software for: 2+ years ### "Very satisfied." May 4, 2018 5.0 Saved me a load of time and money. It streamlined my administration so I don't need any extra support staff even though my team size has doubled. Pros Easy to navigate with an excellent support system. The replicon team customized the system to my "out of the norm" business model. Which seems a feat in it's self. All of the customer support reps are very, very well trained and have delivered solutions quickly, even when it has needed to be escalated to a higher level support group. Cons I have been a customer though a generation update and my historical data didn't port over seamlessly. The support team was very diligent though in looking for a solution. Review Source GH George H. Sr Project Manager Pharmaceuticals Used the software for: Less than 6 months ### "Great solution" June 4, 2019 4.0 I am happy with the ease of use and flexibility of the application. I am able to track projects and hours spent on specific tasks associated with the project, and am able to extract the data I need. Also, technical support was quick to respond when I needed some assistance when creating a custom report. Pros Flexibility in tracking individual tasks associated with a project, and the ability to report on which resources are working specific tasks. Overall, the software is pretty intuitive to utilize the majority of the features I need to utilize as a project manager Cons My main complaint is the response time when using the software. Although, that is more a function of the network I am on at the client site rather than the actual application, as none of the other PMs have this issue. Review Source Response from Deltek September 6, 2019 Thank you very much for your balanced and fair review. We are glad to know that you find our solution flexible, robust, and user friendly. It is something we have worked hard on and we are thrilled that our efforts have resonated with you. Because we always aim to deliver the best experience possible, we're gutted when we miss the mark. Thank you for taking the time to bring the response time to our attention. We will use this feedback to improve our services. 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