# Page 4 | Polaris PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Polaris PSA the right Professional Services Automation solution for you? Explore 212 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214960/Polaris-PSA/reviews --- Polaris PSA 4.6 (212) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Polaris PSA ## Showing most helpful reviews Showing 76-100 of 212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PP Patricia P. Admin. Assistant Environmental Services Used the software for: 2+ years ### "Replicon Review" December 10, 2019 4.0 Pros There are a lot of features for this software and if used fully, there a lot of benefits. Cons Reports query should be made available for staff when a person would like to search for there own time off collective balance. It would be advantageous to have a Time Off Form that could be printed with the electronic submissions and approvals. (Similar to the Time Sheet feature.) Reason for choosing Polaris PSA Usability and cost. Review Source Response from Deltek February 3, 2020 Thank you for taking the time to write about your Replicon experience. It makes us happy to know that providing our clients with the most efficient timekeeping and project services possible is paying off. We appreciate you bringing the issue about the time off balance to our attention so that we can improve based on your feedback. Thank you once again for your business and please do not hesitate to contact us anytime. AB Ann B. Office Mgr Oil & Energy Used the software for: 2+ years ### "Replicon Suite- Review" November 8, 2019 4.0 My rep is very helpful with anything I need. Easy to add seats. Pros Easy for employees to enter time, reporting and easy to make correction on employee mistakes Cons I am really completely happy about this software. Reason for choosing Polaris PSA My boss chose this system. Review Source Response from Deltek November 18, 2019 We are very appreciative of your thoughtful review! It's satisfying to hear that you find our solution extremely hassle-free - as intended. We're excited to continue providing you with the same quality of service that you've come to expect. AG Amanda G. Accountant Mechanical or Industrial Engineering Used the software for: 2+ years ### "Timesheet / Billing Software " March 29, 2019 5.0 Pros Very user friendly, excellent reporting tools, and customer service. Cons Problems with closing date on project numbers Review Source Response from Deltek September 6, 2019 Thank you very much for taking the time to leave this review. It is wonderful to hear that we were able to provide you with the same excellent experience we aim to provide all our clients. We would love the opportunity to hear all about your concerns regarding the closing dates on project numbers, and address them accordingly. Please don't hesitate to contact us any time. LS Lauren S. Office Manager Civil Engineering Used the software for: 2+ years ### "Review" January 28, 2020 4.0 Pros Easy to use and update for project work. Cons Not the simplest software to navigate - icons are small and many user based options Review Source Response from Deltek February 3, 2020 Thank you for taking the time to post a review. We are thrilled to hear that you find Replicon's solution friendly and easy to use. We're sorry, however, to hear that your experience navigating our software did not meet expectations. We appreciate you bringing this to our attention - feedback like yours helps us improve our product for users everywhere. BH Brigitte H. Managing Director | Controller Marketing and Advertising Used the software for: 2+ years ### "Positive experience overall " May 9, 2018 5.0 ONE program to manage and track time-off as per HR Time-Off policies AND track how we're doing on projects (billable | non-billable hours on projects relative to budgets allocated; being able to write/capture 'notes' relating to hours worked, whether billable or non-billable). Pros Ability to establish and customize time-off policies, track hours accordingly ALONG WITH tracking details re: billable/non-billable hours on projects Cons Updating Payroll/Billing/Cost Rates - SHOULD be a way to pull up a current list of employees - and update on after the other, rather than having to update one at a time (same thing applies to updating 'project templates'). Review Source MG Marty G. IT Director Management Consulting Used the software for: 2+ years ### "Replicon Gen 3" August 2, 2018 5.0 I have used many systems and with the new GEN 3 platform of Replicon, the project cost and expensive visibility for the project managers is very useful! I have recommended this product on several occasions and would recommend you try it! Pros This software helps our Consultants to easily enter their time, our Project Managers to keep track of their project time, and our Finance Team to accurately invoice clients. Whether your company is large or small, Replicon and their support team helps make the timekeeping process easy! Cons I don't really have any cons for Replicon, the support does an awesome job responding quickly to any calls! Review Source DM Desmond M. President & CEO Information Technology and Services Used the software for: 2+ years ### "The User Friendly Timekeeping Software" October 22, 2020 5.0 Pros Timekeeping and Reporting are the key features we utilize. Cons We do not use the cost or billing due to our customer's proprietary systems. Review Source RS Rhiannon S. Office Manager Utilities Used the software for: 2+ years ### "User Friendly" August 6, 2020 5.0 Replicon is great for managing employee and sub-contractor time as well as reconciling leave entitlements. The project burn-down is also beneficial to manage client expectations. Pros Replicon is easy and efficient to use. The report function is totally customizable which is beneficial for both billing and reconciling. Cons Although the report functions are customizable, they can be difficult to fine tune. Review Source AS Antony S. Operations Director Information Technology and Services Used the software for: 2+ years ### "Cisilion" November 12, 2020 4.0 Replicon has help structure and report on timesheeting across the organization Pros Easy to use, add licenses, ease to renew and client support Cons Nothing. The system is set up as we need it. Review Source AT Alla T. Financial Controller Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Replicon time tracking system" December 16, 2020 5.0 good Pros Enables to track and manage employee hours and time off. Enables to manage project hours. Cons Not easy to use for administrators. training is required. Review Source BJ Brigitte J. IT manager, business applications Logistics and Supply Chain Used the software for: 2+ years ### "Very user friendly to use and implement" November 12, 2020 5.0 Pros Ease of use. Ease of implementation. Support and presence of Vendor Cons I don’t recall having an experience with Replicon that could be wrong Review Source AJ Amanda J. management coordinator Environmental Services Used the software for: 2+ years ### "Positive " March 9, 2020 5.0 It has been very positive. Replicon's technical support team is excellent! Pros Time and expense sheets are easy to use. Cons That we cannot assign estimated hours per task, per person. It is not possible to track number of estimated hours per user vs actual hours per user. Reason for choosing Polaris PSA I did not participate in the selection so I do not know. Review Source GG Giselle G. Business Administrator Aviation & Aerospace Used the software for: 6-12 months ### "Payroll & Billing Reports" May 9, 2019 5.0 Government Contract Work.. Pros The software is so user friendly and anytime I need a customized report, the customer service reps are always so kind to help and are very intelligent. Cons I like everything about the software, as the payroll & billing person who is also a user... I have not found anything that is not user friendly that I do not like about the software. Review Source Response from Deltek September 6, 2019 We are incredibly grateful that you took the time to leave this wonderful review. We're thrilled to hear about it! Everyone at Replicon has worked hard on providing the best solution and service to esteemed clients like yourself, and we are really glad that our efforts resonated with you. Thank you once again for choosing us. JM JULIA M. Controller Aviation & Aerospace Used the software for: 2+ years ### "Been using Replicon since 2008. Overall great software!" April 26, 2018 5.0 Automation in time and expense tracking and project performance management Pros I like that it is very user friendly, adaptable and DOL compliant. New user acclimation time is minimal because it is such an easy and straight forward system. Cons Would like a printable user guide. I trained myself on a lot of functions using the guide in the old platform. Especially guide for creating and applying customized fields. Video instructions via links within the help window would be helpful also. Review Source JC Joseph C. Director of Finance Pharmaceuticals Used the software for: 2+ years ### "It's great for those not tech savy" February 4, 2021 5.0 Nothing but positivity Pros I like how easy it is to use. Everything is laid out great, almost as if it was designed for dummys. I can see exactly what I'm doing Cons There really isn't much I don't like. We use it for very basic stuff such as time keeping and job keeping Review Source CH Cynthia H. IT and Operations manager Design Used the software for: 2+ years ### "Great customer service and support. Good product that my job a lot easier!" April 30, 2018 5.0 In addition to easy project tracking, you get to track time via tasks and accrual of employee benefits. Pros Easy to use both on the web or mobile app. Easy setup and management Report customization is a breeze,. Cons It does more than I have time to figure out. There are some features that can be expanded, for example, if an employee has an anniversary coming it should send an email reminder. It's already tracking time accrual for benefits so why not add in that simple feature. Review Source AA Alisha A. Corporate Project Analyst Management Consulting Used the software for: 2+ years ### "Online support" July 25, 2018 3.0 I would like to learn how to use this software to its full capabilities to be able to use with an accounting software program. I am not sure if there are accounting software programs that are easily linked together Pros It is very effective to be able to interact with the support team without having to be on the phone and still being able to get the job done effectively through remote support Cons that I am not fully aware of all of its capabilities and features as I am just learning the software. Review Source BH Braden H. IT Analyst Information Technology and Services Used the software for: 1-2 years ### "Swift and simple customer support even on a Sunday" August 12, 2018 5.0 Pros We were having an issue with one of our Projects not showing up for a Time Sheet and needed support. The support on a Sunday morning got back to us in under 30 mins and provided a quick resolution and explained why we experienced what we did and was able to resolve our issue. The interface is simple and straight forward which is all that is needed for this sort of thing to just get the time entered and be done. Cons The only Con is that for the support to do much they need someone with administrative access, the user is limited in what they can provide to the support other than an explanation. Review Source WD Wit D. System Administrator Information Technology and Services Used the software for: 2+ years ### "Very well organize tool. Keep my work on daily basis become more smoother and well effective" April 27, 2018 5.0 We can bill the customer with accurate amount and much more transparency as they can see every details of the projects. Pros Really flexible and working effectively with our business model. The time tracking system is so easy to use and can be freely adjusted to your work style. Cons Limitation for customizing some stuff that you want to show in the system. Not a big deal anyways. There should have function that allow you to edit user's timesheet on same time as well. Review Source MK Megan K. HR Generalist Computer Software Used the software for: 6-12 months ### "Great Customer Service" August 28, 2019 4.0 Pros Features provided by the software ensure all time attend and annual leave booking are recorded effectively. Customer Service Support also great advantage to the service when issues arise. Cons I would like the reporting function to be more robust, with added available reports and improved quality of reports. Review Source Response from Deltek September 20, 2019 Thank you for taking the time to leave this review. We're happy to know that providing our clients with the most efficient timekeeping and project services we can offer is paying off. Thank you as well for your thoughts on our reporting functionality. For further assistance, please do not hesitate to contact us. SM Suad M. HRBP Retail Used the software for: 2+ years ### "Good Job" May 14, 2020 5.0 Pros Just appreciate the fix, did a good job staying in communication and supporting, fixed the problem that we had Cons A bit pricey I felt for a fix that didn't equate to the given cost especially if the fix was finished early/prematurely Review Source DS Drew S. CIO Used the software for: 2+ years ### "Does a great job of tracking employee time." May 15, 2018 5.0 Pros Simple interface and interactions with users. Accurately allows us to track working time for associates. Cons Has some issues working with Mobile devices. Could use better reporting functionality. Otherwise, it does what is needed. Review Source AK Amanda K. Administrative Assistant Construction Used the software for: 6-12 months ### "Easy to use!" December 9, 2022 5.0 We have saved a ton of time having digital, easy to use timesheets vs our old paper methods. Pros The app is quite user friendly and makes it easy for our field staff to input their timesheets. Cons I wish there was a way to input time distribution and hours at the same time, so we could have the employee's overall hours and distribution in one entry. Review Source CD Christopher D. Vice President Computer & Network Security Used the software for: 2+ years ### "Replicon Delivers" August 8, 2019 5.0 Super satisfied Pros Scales on user base, easy to use, excellent reporting and amazing support Cons Setting up the best way for your company can be a challenge Review Source Response from Deltek August 19, 2019 Thank you for taking the time to write about your experience. It is wonderful to hear that you found our solution user friendly and we were able to provide you with the excellent experience we strive to provide all our customers. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you.You can reach out to us via phone or via e-mail and we hope to find a solution than makes you smile. PT Preeti T. Director Information Services Used the software for: 2+ years ### "Easy to Use and Most effective and efficient Time Management System" April 27, 2017 5.0 Easy to Use and Most effective and efficient Time Management System I like the fact that I dont have to create manuals or documents. Its so easy to use and self explanatory as and when Consultant come on board. Its reasonable in cost and Customer Service is Super awesome! In sum - worh the price! Surely! Pros Great Customer Service, ease of use Cons not user-friendly reporting capabilities Review Source Response from Deltek May 4, 2017 Thank you for the great feedback about us Preeti. Your Account Manager will get in touch with you to address the report queries. Talk to a Capterra advisor for free and get results within 15 minutes.