# Page 5 | Polaris PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Polaris PSA the right Professional Services Automation solution for you? Explore 212 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214960/Polaris-PSA/reviews --- Polaris PSA 4.6 (212) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Polaris PSA ## Showing most helpful reviews Showing 101-125 of 212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AH Angela H. Vice President Insurance Used the software for: 2+ years ### "Replicon " September 15, 2020 4.0 Very good Pros Easy to use - maintains a lot of data. Easy for employees to enter their time off. Cons There are more reporting features than necessary Review Source MC MICHELLE C. admin Design Used the software for: 2+ years ### "Replicon Experience" March 4, 2020 4.0 somewhat satisfied, I hope they will incorporate paid and unpaid expenses back. Pros Easy to connect specially international and with the use of smart phone and can make changes in a breeze. Cons it does not have all the functions of the Gen2. Review Source SR Susan R. accounting manager Pharmaceuticals Used the software for: 2+ years ### "Great Tool" May 3, 2018 5.0 I would have a difficult time without this tool. Especially if the company keeps growing. Pros I can approve timesheets, assigned an outside rep to approve offsite workers timesheets. Additionally I can creates invoices and it can sync with QB. Cons When I first started entering projects and users it took some time to learn the system. You can customize many features and reports. It can get complicated but the support is great. Review Source GZ George Z. Operational Quality Specialist Marketing and Advertising Used the software for: 2+ years ### "Great TimeAttend software" September 13, 2018 5.0 Pros It has all the features a company would need from a software of this kind: scheduling, time tracking, cost, employees and projects details (easily customizable) and all kind of reports to see everything you might need from this program. Cons I have no cons ~ I'm working with my company for 7 years now and I've tested several similar software from an Admin position, none of those programs was so complex. Review Source JH Joelle H. Office Manager Financial Services Used the software for: 2+ years ### "Replicon Review" November 19, 2020 5.0 Pros I like how easy this product is to use , can have someone working on many projects in one day and all the time is captured easily as well as expenses associated with each project. If you have a problem or need assistance the customer service time will come back with a solution in a timely manner. Cons It doesn't allow you to retrospectively put in data so you need to ensure the data is up to date and correct at the time of input. Reason for choosing Polaris PSA We liked the multi currency options. Review Source LK Lindsey K. Executive Assistant Oil & Energy Used the software for: 2+ years ### "There was an unexplained glitch and using the Chat function, it was resolved quickly!" July 16, 2018 5.0 Online Chat assistance was fantastic! Pros Online, instant Chat support is fantastic! If there is a user error or glitch in the system, it's really nice to be able to get it fixed in minutes. They are willing to do it for you or walk you through the process! Cons Sometimes you need the online Chat assistance to fix problems. It's a bummer that there are problems, but there are always problems with software. Review Source MT Mary T. Manager of Finance and Human Resources Medical Devices Used the software for: 2+ years ### "Excellent Service" October 27, 2020 5.0 They provide excellent customer service and very quick in responding to our needs. Pros The software is crucial to our business in calculating time billed to customers/ Cons We have not found any problems with this software. Review Source MY Mitzi Y. International Travel manager Think Tanks Used the software for: 2+ years ### "The rep team ROCKS my world!" July 5, 2019 5.0 Not the professional response you were looking for, but it's Friday! I'm about to get on a plane and go to a fancy ball on the other side of Canada with about 2000 other travel agents! Life is good! Cheers! Pros It wasn't the software, it was me. I was having trouble login in. The software, once I opened it was so easy to use! Cons Nothing but 5 stars to the rep for solving the problem quickly and efficiently. Review Source Response from Deltek September 6, 2019 Thank you for taking the time to share your valuable feedback. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience for our clients to be like yours - five stars! MD Matt D. President Management Consulting Used the software for: 2+ years ### "Replicon rocks!" August 6, 2018 5.0 Excellent company that knows their product and is very customer friendly and service oriented. Pros Easy to use, easy to access, and if you do need help, their customer service and tech departments are friendly and solve the problem. Cons Really the only issues I have had were related to the browser that I was using. For some reason Google Chrome has some issue transforming text to print or saving the file. Review Source JR Jennifer R. Moderation specialist Online Media Used the software for: 6-12 months ### "Great timekeeping program" July 6, 2019 5.0 Pros The ability to change the project I'm working on. This enables me to charge different clients for my time. Cons If you misclick, you don't get the time recorded for that period. Review Source Response from Deltek September 6, 2019 Thank you so much for the review. Our solution is dedicated to providing you and everyone else with the best timekeeping solution available. Please know that we do have very flexible features for employee punch in time - if an employee misses or mis-clicks a time punch, you may have the employee manually punch in their total login hours. For any further assistance, please do not hesitate to contact us. JF John F. Director, Financial Reporting Broadcast Media Used the software for: 2+ years ### "Great software" November 13, 2020 5.0 Pros The Replicon software is easy to use and customer service is good. Cons It is hard to add multiple people to multiple projects at the same time. Review Source RL Ramon L. Controller Non-Profit Organization Management Used the software for: 2+ years ### "User friendly system." May 3, 2018 5.0 Monitoring staff timesheets and time-off. Pros I like the Timesheet and the time off profile. Also the reporting profiles. In additions of setting up a new employees are less time consuming. Setting up increasing time off vacation every are also easy to set up. Cons Time-off profile. As you cannot combine the vacation time and working time while you are on vacation or sick. Review Source jM jacqueline M. Director Marketing and Advertising Used the software for: 2+ years ### "Replicon" May 11, 2020 4.0 Pros The reports are just what we need for our client work Cons not sure - possibility that it is easy to lose time entered on timesheets as it doesn't automatically save Review Source FA Farah A. CAD Technician Telecommunications Used the software for: 2+ years ### "Technical support was good." April 29, 2020 5.0 Pros Easy to use an adjustable, I never had problem using this program. Cons Doesn’t accept mistakes, it doesn’t let me submit my timesheet if it has mistake. Review Source MA Muhammad A. Planning and control manager Used the software for: 2+ years ### "We are using Replicon for the past 5 years, software is user friendly, rasy to understand and use." May 4, 2018 4.0 Pros Users and all line managers like the way of recording time bookings and review team members data, being administrator I have rights to correct their data and get desired reports. Cons Always there is a room for improvement, currently we are facing overshoots in manpower, I am finding a way how to control, if Replicon can help it would be great. Review Source SM Sally M. Team Administrator Management Consulting Used the software for: 2+ years ### "What a great product" July 25, 2018 5.0 If I have a problem, which is usually of my own doing, the service team are always really helpful, friendly and very knowledgeable. Pros The ease of use we have users in Paris and Brazil and London, all of whom find it easy and quick to use. Cons For me its probably more complicated than I need but having said that you don't need to use the complicated bits if you don't need to. Review Source NH Nadine H. Office Administrator Used the software for: 6-12 months ### "I use Replicon on a daily basis for projects administration and time entry management" April 26, 2018 4.0 It helps our organization track time. Pros \- Ease of use for regular tasks. Easy report generation. Simple timesheet entry. Easy to do expenses. Cons Approvals - there are multiple ways to make approvals and it is easy to by-pass the correct approval paths by mistake. If you have multiple timesheets to approve, you have to use the back button a lot and it takes a lot of time. Batch approvals cause errors. Timesheets- I would like to be able to attach documents to timesheets. Similarly how receipts are attached to expenses. New user creation. I would like to "COPY" an existing user rather than have to look up how we set up a new user every time. Review Source KC Kim C. People Ops Coordinator Research Used the software for: 2+ years ### "Customer Support Always Very Helpful & Courteous" August 9, 2018 5.0 Pros It is quite easy to use. Any time I have a question or an issue, I always get great customer support. They try very hard to resolve my issue in a timely and courteous manner. Cons Nothing other than a few things are a bit more difficult to figure out on your own. But as I mentioned, the support team always help me out so all is good. Review Source CL Chris L. IT Support/Programmer Design Used the software for: 2+ years ### "Timesheet Template" May 9, 2019 4.0 Pros Flexibility and easy to use. Cons The drop down list in the Project/Task entry has a limit on the number of records to show. Review Source kS karen S. CFO Non-Profit Organization Management Used the software for: 2+ years ### "15 year Replicon user" August 15, 2018 5.0 Excellent Pros Adaptable to our needs; reporting features Cons I like all the features about Replicon. I've been using it for 15 years. Review Source YB Yonlaphat B. Administrative and Internal Communication Officer Management Consulting Used the software for: 1-2 years ### "Very quick response and configuration." August 2, 2018 5.0 Pros I like Support service, and the program that easy to use. When you familiar, you will get that it's amazing! Cons Maybe, about the price of the program that is very expensive. But overall is great. Some feature does not support our needs, for example of the currency. We have to use EU currency in Thailand's Replicon as it cannot adjust to Thai Baht as we force to select just one. But our company has 3 main head offices in other countries. And it's different currencies. Review Source MG Manel G. Business Analyst Information Technology and Services Used the software for: I used a free trial ### "Smart tool" October 20, 2021 4.0 One of the best PSA tools I've seen. Pros Smart resource assignment, flexibles screens, user friendly. Cons Billing functionality less powerful, still need working on that. Review Source PM Philipp M. Corporate Operations Manager Information Technology and Services Used the software for: 2+ years ### "Nice and easy to use solution. Can be integrated with other tools over the webservices." May 1, 2018 4.0 Pros The extensibility over the webservices, the ease of use and the customer support are the things I like most. Cons some annoying issues that take very long to get fixed (e.g. lines not sortable on timesheets, progress bar missing, it took long to fix the tab for next field issue with auto save, etc.) Review Source NC Natalia C. Operations Coordinator Information Technology and Services Used the software for: 2+ years ### "Replicon review" May 18, 2020 4.0 It is doing what we are requiring it for Pros Features and accessibility Support always available Cons No VAT integrated Review Source GK Gordon K. Director Mechanical or Industrial Engineering Used the software for: 2+ years ### "Replicon Review" August 1, 2018 5.0 Replicon Rocks! Pros Ease of use for administrators and users Functionality and flexibility Technical Support Cost and available options Cons I have trouble adopting the G3 platform, especially when we evaluated and bought Replicon based on G2. I'm glad when we were able to return our data and input to G2. 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