# Page 6 | Polaris PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Polaris PSA the right Professional Services Automation solution for you? Explore 212 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214960/Polaris-PSA/reviews --- Polaris PSA 4.6 (212) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Polaris PSA ## Showing most helpful reviews Showing 126-150 of 212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DK Denis K. IT Administrator E-Learning Used the software for: 2+ years ### "Replicon" March 11, 2020 4.0 Excellent Pros Very user friendly Support is great Good reporting Cons Projects can be hard to created and update Review Source MB Michal B. Marketing & Sales Manager Information Technology and Services Used the software for: 2+ years ### "Fast and efficient support" August 7, 2018 5.0 Easy to use software, very intuitive and most importantly, quick, available and professional support Pros Easy to use software, very intuitive Cons Noting Review Source MA Moe A. Sr Project Manager Information Technology and Services Used the software for: 1-2 years ### "It is a good product but lacks a few key features expected. " April 26, 2018 4.0 Ability to manage projects and time entry from the employees. Pros User friendliness, no product bugs that I have noticed, administration is easy, good set of standard reports Cons Missing functionality that ties resource allocations directly to tasks on a project, no standard reports that tie key pieces of information together (e.g. time off, holidays and resource allocations is available through the front end, but not available as standard or custom reports). Review Source DG Duane G. VP, Finance Information Technology and Services Used the software for: 2+ years ### "Replicon is a very useful time tracking tool" August 19, 2020 5.0 Very good. Very helpful and knowledgeable team. Pros Replicon's Product for Time tracking and reporting is really quite simple to use. Cons Not much. Any issue is generally dealt with very swiftly by support and project teams. Review Source QQ Qasim Q. Accounting Specialist Accounting Used the software for: 1-2 years ### "Quality product with some flaws" April 30, 2018 4.0 Pros Its a quality product, not too hard to understand, extensive features that can reach most of the standards needed for a timesheet from different audit agencies. Cons The licensing is so confusing, most of the support staff doesn't understand it, it takes a lot of time to set it up so that it is productive for the wide array of features it has and just nit picking, it has its limitations when it comes to multiple layered projects. Review Source CM Clare M. Payroll Manager Oil & Energy Used the software for: 2+ years ### "Roc Oil Replicon Review" April 28, 2017 5.0 Roc installed Replicon in July 2014 - we currently use it in 2 countries (4 Offices) - it is very easy for the staff to use and produces great reports Pros Ease of use Cons Learning how to write the reports Review Source Response from Deltek May 4, 2017 Thank you for your valuable feedback about Replicon Clare. Your Account Manager will get in touch to discuss and address the reporting needs. TF Trish F. Senior Program Manager Non-Profit Organization Management Used the software for: 2+ years ### "Our experience with using Replicon" August 27, 2018 4.0 Very good experience to date and we are exploring opportunities to expand the modules we use and optimize our current processes to more effectively utilize the features & functionality in Replicon. Pros It's very easy to use. It is intuitive for users entering and approving time as well as for administrators responsible for setting up projects. It gives us the flexibility we need to set up and manage different projects. The Replicon Support team is excellent and very responsive. Cons We currently struggle with reports and integrating Replicon data with data from other systems to get consolidated/integrated reporting on projects. We would also like to improve integration with our Financial system. Review Source DS Debbie S. CFO Construction Used the software for: 2+ years ### "the company is excellent on customer support" May 3, 2018 5.0 Pros it is very easy to use even if you are not very computer savey. they only do updates on the website when I am not usually on it. Cons there is really nothing I don't like about the software. sometimes when they do an update, i find it easier to use the old methods better. Review Source LC Lisa C. Operations Manager Information Services Used the software for: 2+ years ### "Operations Manager" November 30, 2018 5.0 Time and Expenses, including Holiday tracking Pros Customer Service is GREAT when I need help. Cons There is a lot of configuration we ask about that Replicon says that they can not do. We should not have to pay extra to use the Holiday Tracking. It should be used with Time sheets. Review Source VS Vanessa S. Finance Manager Used the software for: 2+ years ### "Replicon satisfies our timekeeping needs." July 27, 2018 4.0 Works well with billing system and operations Pros The reporting compliments our billing system. We've been using Replicon for years and maintained great custom reports. Cons Page setup for printing current and submitted timesheets is limited and output is not clean. Review Source GB Gloria B. Business Office Manager Information Technology and Services Used the software for: 2+ years ### "Replicon's system is simple to navigate after implementation and their customer support is unmatched for any problems that do come up." April 30, 2018 5.0 I believe any company that tries Replicon will also provide the same feedback as I have. Thank you, Replicon! Pros East of use of products. Customer support staff is extremely friendly, helpful, and knowledgeable. Any problems are always addressed quickly and efficiently. We use the TimeBill module, the Expense module, and just recently have added the Time Off module. Cons The only thing that I would really like is to be able to call at any time of the day or night like we used to be able to do. Now with Standard Support I am only able to call during our company's regular business hours. But I have learned to do that. Review Source LN Lesley N. President Environmental Services Used the software for: 1-2 years ### "Excellent Program and Great Customer Support" July 27, 2018 5.0 Happy with the program and support staff! Pros The program gives me everything I need to track time, expenses, billable and non billable hours. Reports are easy to download in a variety of formats. Cons Some of the program functionality isn't intuitive which can be frustrating when trying to set up new employees, or prepare new reports. That said, live chats with Replicon support staff work effectively. Review Source SM Samuel M. Performance Analyst Management Consulting Used the software for: 2+ years ### "Uniselect Administrator Review" July 23, 2018 4.0 Pros It is easy to use. The different reports that can be made with Replicon are complete and useful. The interface is friendly. Cons I did not take the time to analyse deeply all the features in Replicon. So far, I don't have any cons. Review Source CH Charlotte H. Finance Assistant Used the software for: 2+ years ### "I have always had pleasant experiences with technicians who assist with Replicon issues." May 1, 2018 5.0 Pros I appreciate the report capability and the simplicity of the software. I also appreciate the export feature to Excel. Cons Nothing specific. If there are ever any issues, one call to help desk and the problem is resolved. Review Source HP Haroon P. Projects Director Information Technology and Services Used the software for: 2+ years ### "Easy to use timesheets" August 3, 2018 4.0 Response time from support on help queries is very good. Pros Easy to use. Team are very likely to record hours and details if the "buckets" are kept to a pragmatic, minimal number. Cons Takes some time to get used to set-up options. Review Source VS Virgil S. Engineer Semiconductors Used the software for: 1-2 years ### "Excellent support" May 26, 2020 5.0 We use the software for reporting hours worked on specific projects, scheduling and tracking time off, etc. All these functions are easy and quick to use. Pros Very intuitive, very quick way to track and report my time. Any questions, I've found the chat feature for support to be a quick way to get answers. Cons In my case, I was unable to retract a mistake I made in scheduling time off. For security reasons, our version of software required that only our finance person could correct it. It would be nice if the software had a note to that effect. Review Source MO Melanie O. Office Administrator Civil Engineering Used the software for: Less than 6 months ### "Excellent Customer Service" March 5, 2020 5.0 This is a great software all around for keeping track of all employees within the office in a professional manner. Many options and functions to work with. It seems I learning something new everyday. Pros Unfortunately I missed the initial orientation, however the customer service is phenomenal and \[SENSITIVE CONTENT HIDDEN\] answered any and all my questions I had and still have till this day. One of my favorites would be the wide selection of reports offered. These come in very handy, especially for meetings. Cons Replicon has too much to choose from, should may be more basic --- reminds me of a Restaurant menu with too many options making for a hard decision as there's too much to choose from. Review Source NN Nha N. CIO Non-Profit Organization Management Used the software for: 2+ years ### "Replicon Review" August 13, 2019 5.0 We use it to keep track of project based billing and time off balance for our employees. Customer support is top-notched. They are willing to spend the time to help you troubleshoot issues. Pros Great customer support service and very user-friendly interface. Features meet our needs for general time and attendance, time off and project tracking. Cons Reporting capabilities could be improved. Some of the functionalities are clunky. Review Source Response from Deltek August 19, 2019 We would like to thank you for the great review. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We regret to know that you find some of our functionalities clunky. One of the founding pillars of Replicon is ease of use. As such, request you to please reach out to us so that we can hear all about your concerns and address them in the most suitable way. sS sharoll S. account officer Information Technology and Services Used the software for: 2+ years ### "timesheet" December 16, 2018 3.0 Pros It is easy to generate timesheet report. Cons It doesn't have GST and Australia regulation. and some report and some function that another report cannot add it. Review Source DS Dave S. accountant Professional Training & Coaching Used the software for: 1-2 years ### "Customer Service" July 6, 2020 5.0 Excellent Pros easy to use for employee project manager and payroll specialist Cons nothing i can point out is equivalent to other Review Source GC Grace C. Personal Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Timesheet issue" May 20, 2020 5.0 Pros Customer supports efficiently and friendly Cons Customer support window will be disappeared when I changed to another tab Review Source GF Grace F. Office Managwer Environmental Services Used the software for: 2+ years ### "Replicon review" August 21, 2018 5.0 Pros It is easy to use and the customer support is great. Cons It is sometimes difficult know exactly all the steps needed to set up tasks for users on a job. Review Source MD Monika D. Association Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Time Tracking Made Easy " March 20, 2020 5.0 I like how each day and week is organized so it is clear as to what day projects were completed. You can also use Replicon to track PTO and time out of the office. Pros I like how you can create categories of how you would like time tracked in replicon and associate GL codes. Cons Sometimes the time I out would not save so you have to renter. Review Source JS Josh S. APM Real Estate Used the software for: 6-12 months ### "Replicon" February 5, 2019 3.0 Pros Replicon is convenient to use to track time, billing and monthly time sheets of employees in the office. Cons It is a little difficult since there are so many different options that can be selected for time periods Review Source Response from Deltek September 20, 2019 Thank you for taking the time to share your thoughts and feedback with us. We are glad to know that you find our solution resourceful and convenient. To help avoid confusion on using our solution, please refer to the link below: https://www.replicon.com/help/ Once again, thank you for your business! GJ Gary J. Logistics and Purchasing Mgr Building Materials Used the software for: 1-2 years ### "Replicon to capture hours of work for offsite workers" December 7, 2018 4.0 Replicon helps us to capture the work hours of our employees who work off site. Pros Replicon is very easy to use and does a great job of capturing the hours of work for offsite workers Cons As an administrator I have to adjust employees hours on a weekly basis. The process to revise the hours needs improvement. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.