# Omnichannel Conversational Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Omnichannel Conversational Platform the right Conversational AI Platform solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215087/Omnichannel-Conversational-Platform/reviews --- Omnichannel Conversational Platform 4.9 (7) [View alternatives](https://www.capterra.com/p/215087/Omnichannel-Conversational-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Omnichannel Conversational Platform Ease of use 4.6 Customer Service 4.8 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Team Lead Customer Service Insurance Used the software for: 6-12 months ### "Great ASR solution" March 24, 2021 4.0 We had a great overall experience and journey with Spitch. The collaboration was always easy and constructive. I can fully recommend their ASR (intent-recognition) solution. Pros We implemented the ASR solution for an intent-recognition use-case in an inbound customer service unit. We liked that the solution increases the customer experience while at the same time reduce costs. That the solution can produce structured data out of spoken Swiss German was a big plus. Cons ASR needs a lot of data to be working well. Review Source KB Karin B. Project Manager Banking Used the software for: 6-12 months ### "Convincing product combined with great service" March 30, 2021 5.0 We have integrated the Voice Biometrics solution from Spitch in our customer center to make the identification process easier, more pleasant and more efficient for our customers and employees. We have had a very good experience in working together with Spitch Voice Biometrics solution and Spitch as a service provider. We were supported very reliably and in an extremely competent manner at all times. Pros In this AI topic – which was new to us - direct access to and support from the technical specialists was very important and crucial for the successful implementation of this technology. Cons In order to achieve satisfactory results, the system has to be trained with a large amount of data. Review Source AL Alexander L. CEO Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Spitch’s capabilities exceeded our expectations. Cool!" March 11, 2021 5.0 Our business offers car rental. Specifics include having a wide choice of different privately owned cars for clients. Therefore, the main task was to make it easy for a client to make the right choice via a chat bot.  It is complicated because of, first, the wide choice of cars and, secondly, the necessity to identify the client’s purpose correctly, that is difficult enough. As a result of our project, a solution was created which we can use both on the website and messengers along with social networks. And it works really effectively. Another advantage of this solution is a convenient and accurate voice interface. To sum up, Spitch demonstrated a tailor-made and flexible approach in development and implementation. They were truly interested in learning our needs to make the implementation in the most effective way. Pros The service was really great! We had first-line support and personal manager. All the questions were solved very quickly. During the integration process even a small group of developers was provided. They took part in our daily meetings, and it helped them to dive deep in our processes in a short time. Cons Hard to say. We liked everything. Of course there were some moments during the work but the team demonstrated excellent competence. Nothing important to mention. Alternatives considered [Enterprise Bot](https://www.capterra.com/p/188017/Chatbot2Go/)[Teneo](https://www.capterra.com/p/180715/Artificial-Solutions/)[Dragon Professional Individual](https://www.capterra.com/p/251641/Dragon-Professional-Individual/) Reason for choosing Omnichannel Conversational Platform We decided to work with Spitch because they could integrate with our car database and showed great results in distinguishing people’s intents and interests. The price was also very competitive. Review Source BH Beate H. Manager Insurance Used the software for: 6-12 months ### "Pilot of a voice robo" March 25, 2021 5.0 After the successful pilot we are on our way to extend the use of features for other use cases. Pros We started voice recognition in a pilot project during lockdown in only 4 months. We took very much advantage of voice recognition in swiss german and could reduce waiting time for our customers by transfering the customer call to the right agent in our customer service. Cons We started with a version where the transcription of swiss german language caused some errors at the beginning, it was very much improved during the pilot and now agent's satisfaction increased Review Source DS Dominic S. Project manager Banking Used the software for: 6-12 months ### "Using Spitch for conversational banking" March 24, 2021 5.0 We are using Spitch for STT within our complex solution architecture. Pros Capabilities of Swiss dialects was our main criteria Cons Training efforts are high, however they become better with new product versions Review Source SB Sven B. Business Consultant Digital Banking Banking Used the software for: 2+ years ### "Spitch - market leader in Switzerland for speech recognition in Swiss German" March 12, 2021 5.0 Pros They are able to understand and interpret Swiss German. This sets them apart from the competition. Cons There's nothing there that I wouldn't like. Review Source SH Sonja H. Senior Data Manager | AI responsible Banking Used the software for: Less than 6 months ### "Keyword spotting in customer service calls in Swiss German" March 31, 2021 5.0 We evaluated the core functionality (not the entire platform, so integration cannot be judged) for keyword spotting in customer service calls in Swiss German in order to be able to judge the performance of the recognition for further purposes such as identification of selling potential, routing, etc. The keyword spotting as well as the provided full transcriptions showed very good accuracy, bearing in mind the required benchmark for the latter is always use-case-specific. Spitch was very professional, in terms of technology, documentation as well as customer care and overall pleasant to work with. Definitely recommended. Pros The accuracy of the keyword spotting as well as of the additionally provided full transcriptions, that's what we wanted to evaluate. We also very much liked the collaboration with Spitch. Cons Training procedure and effort (to some extent always part of ASR / STT) in the beginning, but this improved over time. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.