# smartiCloud Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about smartiCloud Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more.

Source: https://www.capterra.com/p/215101/smartiCloud

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# 

 smartiCloud Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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How Capterra ensures transparency

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

smartiCloud

## What is smartiCloud?

Perfect solution for any Enterprise smartiCloud is a PBXaas based on a Ericsson-LG PBX software running on a super-safe Italian data-center. Designed to give the same set of feature people use to have on a traditional on premise PBX, smartiCloud is also compatible with most of CRM SW and release API for additional integrations. The mobile application allow all the users to be real part of the office anytime, anywhere with any device.

## What is smartiCloud used for?

[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)

Top alternative

Featured

Overall rating

Based on 9 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€6.5

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for smartiCloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.smarticloud.it&name=smartiCloud)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### smartiCloud

4.6 (9)

VS.

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting Price

€6.5

Flat Rate, Per Month

Starting Price

$350

Flat Rate, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (9)

Ease Of Use

4.4 (464)

Value For Money

4.4 (9)

Value For Money

4.3 (304)

Customer Service

4.6 (9)

Customer Service

4.1 (336)

## smartiCloud alternatives

[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)

[4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

Starting price

$1.10

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/203084/VoIP-ms/)

Highest Rated

[HoduPBX](https://www.capterra.com/p/208449/HoduPBX/)

[5.0 (21)](https://www.capterra.com/p/208449/HoduPBX/reviews/)

Starting price

$5.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/208449/HoduPBX/)

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

[4.5 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/208535/Zoom-Phone/)

[Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)

[4.8 (195)](https://www.capterra.com/p/173804/Telnyx/reviews/)

Starting price

$1.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/173804/Telnyx/)

[View all alternatives](https://www.capterra.com/p/215101/smartiCloud/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Recording

Record the audio of phone conversations for quality assurance purposes

Call Routing

Sends voice calls to a specific queue based on predetermined criteria

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

IVR

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

SIP Trunking

Enables the connectivity to send and receive calls over the internet

Video Conferencing

Connect with meeting participants remotely over video

smartiCloud 6 features

Record the audio of phone conversations for quality assurance purposes

Sends voice calls to a specific queue based on predetermined criteria

Provides a channel for team members to share media files, communicate, and work together

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Enables the connectivity to send and receive calls over the internet

Connect with meeting participants remotely over video

Features

4.3 (9)

4.3

Based on 9 reviews

## Pricing

Value for money

4.4 (9)

Free Trial

Basic

€6.50

Flat Rate,Per Month

Value for money

4.4 (9)

4.4

Based on 9 reviews

## Support, customer service and training options

Customer Service

4.6 (9)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (9)

4.6

Based on 9 reviews

## User reviews

Overall rating

4.6

Based on 9 reviews

Filter by rating

5(5)

4(4)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AS

Ashleigh S.

Manager

Retail

### "So far so good "

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 15, 2021

Pros

The call recording as well as videos conferences have come in handy

Cons

It was kind of difficult to get the hang of how to actually utilize the software

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MT

MARCO T.

IT

Information Technology and Services

### "Facilita' nell'utilizzo, semplicita' nella configurazione"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 12, 2021

Pros

La configurazione e' risultata subito semplice e intuitiva. Ci ha permesso di replicare la configurazione che avevamo in precedenza migliorandola.

Cons

Su apple abbiamo riscontrato inizialmente dei problemi, ma una volta forzati gli aggiornamenti e' tornato tutto a funzionare.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MP

Marco P.

Libero professionista

Information Technology and Services

### "Vale la pena provare..."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 27, 2021

Pros

La caratteristica che ho maggiormente gradito è la semplicità d'uso e l'approccio intuitivo molto gradevole.

Cons

Alcuni problemi in fase di configurazione/personalizzazione poi risolti grazie alle informazioni online.

Reasons for choosing smartiCloud

Ho preferito smartiCloud perchè consigliato da un amico che lo aveva già sperimentato

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JP

Juriy P.

imprenditore

Environmental Services

### "MEGLIO COMUNICARE MEGLIO"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 22, 2021

Utenti interni che ricevono le chiamate anche quando sono fuori, call e videocall tra dipendenti....

Pros

di facile configurazione e parametrizzazione

Cons

Il massimo sarebbe avere un integrazione con whatsapp business direttamente da app

Reasons for choosing smartiCloud

Perchè la promelit è la promelit .....

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

libero professionista

Accounting

### "appena installato"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 11, 2021

Pros

utilizzo pratico e immediato niente tempi di latenza

Cons

che solo in inglese non si possono scegliere alte lingue

Alternatives considered

[Centrex](https://www.capterra.com/p/193776/Centrex-CRM-Software/)

Reasons for choosing smartiCloud

sono stati veloci e chiari nel darmi le informazioni di cui avevo bisogno e reattivi a risolvere i primi piccoli problemi di installazione

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 15, 2021

Grazie per la positiva recensione. Ci piacerebbe conoscere chi l'ha lasciata, anche privatamente. Promelit Communication System

SA

Stefano A.

avvocato

Legal Services

### "funzionale"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

February 11, 2021

Pros

prodotto funzionale rispetto alle esigenze dello studio. Ottima la possibilità di configurare sul proprio cellulare l'interno dello studio per essere reperibili anche al di fuori dello studio. adatto alle esigenze del mio studio.

Cons

In caso di qualsiasi problema di connessione o di rallentamento della stessa si blocca tutto il sistema, telefoni compresi e questo crea non pochi disagi. la qualità del segnale e della connessione non è sempre adeguata.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

OF

Oscar F.

agente di viaggi

Utilities

### "si può dare/fare di più"

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

5/10

February 10, 2021

peccato potrebbe essere migliore con poco (almeno per me)

Pros

funziona il minimo indispensabile a quanto serve

Cons

non si può importare la propria rubrica nel softwere !!! dovrei riscriverla tutta

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GV

Gianni V.

Artigiano

Telecommunications

### "Il futuro della telefonia professionale è SMARTICLOUD"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 10, 2021

Pros

La qualita'audio è ottima,l'integrazione con le celle dect rende l'utilizzo dei cordless ottimale e la copertura delle singole antenne e estremamente performante,la gestione degli instradamenti delle chiamate con possibilità di deviazione interna ed esterna semplice ed intuitiva e l'UCE porta il sistema ad un livello superiore

Cons

Mancanza di sequenziare i gruppi di chiamata inserendo in essi lo stesso interno,cosa invece possibili con tutte le centrali fisiche di Promelit

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

TECHINCAL SUPPORT

Information Technology and Services

### "Ottima piattaforma, intuitiva e di facile utilizzo."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 10, 2021

Pros

Possibilita' di smaterializzare il telefono. Facilita' nell'utilizzo.

Cons

Non ho trovato nulla che non fosse di mio gradimento.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 11, 2021

Grazie per la positiva recensione. Ci piacerebbe conoscere chi l'ha lasciata, anche privatamente. Promelit Communication System

[View all Reviews](https://www.capterra.com/p/215101/smartiCloud/reviews/)

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Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)