--- title: "Albi Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Albi Software - reviews, pricing plans, popular comparisons to other Construction CRM products and more." source_url: "https://www.capterra.com/p/215149/Albi/" page_type: "product" language: "en" --- # Albi Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Albi ## What is Albi? Albi saves restoration companies $1500 per employee per month through its' powerful job management system. It is built by restoration contractors who were unhappy with the current market offerings. ## What is Albi used for? [Construction CRM](https://www.capterra.com/construction-crm-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 40 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 3% Starting price $60 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Albi?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://get.albiware.com&name=Albi) ## Albi Overview Updated August 2026 AI summary Albi is a cloud-based Construction CRM and field service management solution designed for small businesses that need to manage client relationships, project delivery, and operational workflows. It brings together project management, job costing, estimating, scheduling, and document management, with customizable features and integrations for accounting and field tools, supporting oversight from planning to completion across multiple devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Albi 4.6 (40) VS. [4.7 (90)](https://www.capterra.com/p/164068/Builder-Prime/reviews/) Starting Price $60 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (40) Ease Of Use 4.8 (847) Value For Money 4.4 (33) Value For Money 4.7 (732) Customer Service 4.7 (39) Customer Service 4.8 (771) ## Albi alternatives [4.6 (1,475)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (109)](https://www.capterra.com/p/135791/Knowify/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) [4.6 (847)](https://www.capterra.com/p/116187/Acculynx/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/116187/Acculynx/) [View all alternatives](https://www.capterra.com/p/215149/Albi/alternatives/) ## FAQs about Albi Overview ### Which roles and teams benefit most from Albi? Albi is most used by business owners, presidents, and branch leaders who need visibility into operations, job progress, and team coordination. Production, project, and mitigation managers rely on it to schedule work and track delivery, while office administrators, account managers, and coordinators use it to manage customer communication, documentation, and daily workflows. Answer based on 40 reviews Overview ### What company size and industries is Albi built for? Albi is built for insurance damage restoration contractors, with 100% of reviewers coming from small businesses and 82% from construction. Smaller shares come from consumer services at 5% and accounting at 2%, indicating a primary fit for small construction firms using it as a construction CRM. Answer based on 40 reviews Features and Usability ### What are the key features of Albi? Albi offers project management tools like task management, scheduling, progress tracking, and work order management, plus estimating, quotes, bid management, and change order management. It also includes CRM, lead management, contact management, reporting and analytics, document storage, and integrations for accounting, email, and third-party systems. Integrations ### Which third-party tools and platforms does Albi integrate with? Albi integrates with 5 third-party tools, including QuickBooks, CompanyCam, Encircle, EagleView, and Zapier. Reviewer mentions also point to Badger Maps, ClockShark, and QuickBooks Online, covering accounting, photo documentation, estimating, scheduling, and workflow automation. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does Albi offer? Albi provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation offers written reference material and videos provide on-demand walkthroughs for reviewing features and setup steps. Answer based on 4 reviews Getting Started and Support ### What customer support options does Albi offer? Albi offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe the support staff as quick to reply, available immediately when issues arise, and helpful in resolving questions, with account managers following up and sharing answers when they need more information. Answer based on 4 reviews ## Features AI summary Based on 657 Construction CRM reviews Capterra data shows that buyers of Construction CRM rank the following features as their top priorities: - **Job Costing** (**66%** of reviewers rated this feature as critical) - **Project Tracking** (**65%**) - **Project Management** (**65%**) Albi supports all three features reviewers consider most important: **Job Costing**, **Project Tracking**, and **Project Management**. Together, these capabilities help businesses monitor project expenses, keep work on schedule, and manage jobs from planning through completion, allowing teams to make better decisions and maintain control across construction projects. Project Management 4.3 (18) 33.33% of 18 reviewers that rated this feature as important or highly important Plan and coordinate all the resources, costs and time needed to execute assignments Scheduling 3.7 (11) 27.27% of 11 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Quotes/Estimates 4.3 (11) 27.27% of 11 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Reporting/Analytics 4.5 (16) 50.00% of 16 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Task Management 4.3 (15) 40.00% of 15 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Sales Pipeline Management 4.0 (13) 23.08% of 13 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Albi 42 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Bid Management: Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison - Buyer Management: Track all information required to develop and sell lots in housing projects - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Change Order Management: Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Marketing: Create and send email blasts/campaigns - Estimating: Estimate expected cost based on various factors before a project begins - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Quotes/Estimates: Generate quotes or estimates for customers - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Approval: Ensure that quotes/invoices are correct before sending to customers - Sales Pipeline Management: Pipeline view and tracking lead status - Scheduling: Plan availability and assign specific time slots for tasks and resources - Subcontractor Management: Track information, qualifications, and contact details of subcontractors - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (40) 4.2 Based on 40 reviews ## Pricing Value for money 4.4 (33) Free Trial Basic $60.00 Per User,Per Month Value for money 4.4 (33) 4.4 Based on 33 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ CompanyCam](https://www.capterra.com/p/171143/CompanyCam/)[ EagleView](https://www.capterra.com/p/175004/EagleView-Roofing/)[ Encircle](https://www.capterra.com/p/160202/Encircle/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (39) 4.7 Based on 39 reviews ## User reviews Overall rating 4.6 Based on 40 reviews Filter by rating 5(26) 4(13) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent ER Eduardo R. Owner Construction ### "Cancellation Agreement" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 5, 2025 Cancellation Agreement We had an Albiware sales team called non-stop to try and earn our business for months. Once we actually decide to give a try we were told that if we did not like the platform we could get a full refund. We basically paid for the whole entire year subscription but only used a month of it. After numerous back and forward emails to cancel, now they are telling us that the contract we signed they do not give refund. We were using Housecall Pro before jumping onto Albiware also with a full year subscription, I mention that to Albi sales rep and he responded that they should give us a refund from Housecall Pro which they were going to. I would stay away from Albiware they are such a un-ethical company and crooks. Paid 3,500 dollars for a year and now we lost that money. Pros Nothing, garbage, always has issues. False information. You have to pay for a training additional to the program, waste of money. Cons They don't tell you everything upfront. Hard to get some one to answer the phone. too expansive, garbage. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Trying to go with a different platform that has dry log implemented. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DF Drew F. Project Manager Construction ### "Highly Recommend Albi for Restoration Business Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 31, 2025 My overall experience with Albi over the past four years has been fantastic. As the core PM and CRM software for our water damage restoration business, it has proven to be exceptionally reliable and effective. It seamlessly handles our job management, scheduling, and client data, contributing significantly to our operational efficiency. We haven't experienced any significant problems, and it consistently performs as expected. It's a dependable workhorse that has been invaluable to our business. Pros The most impressive aspect of Albi is its consistent reliability, especially for our restoration business's workflow. Over nearly four years, it has flawlessly managed our projects and client information without any technical issues or downtime. It reliably handles everything from job tracking to customer communication, which is crucial in our fast-paced industry Cons There's very little to dislike, as my experience has been overwhelmingly positive. The only minor annoyance is the automatic logout feature after a period of inactivity. While I understand the security reasons, it can sometimes interrupt workflow when I need to quickly reference something after stepping away for a bit. However, this is a small inconvenience compared to the overall benefits. Switched from [Xcelerate](https://www.capterra.com/p/184380/Xcelerate-Restoration/) Albi seemed to be a little more modern and had some additional features that were lacking in Xcelerate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB Doug B. Project Manager Construction ### "Good" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 28, 2022 good so far Pros the way the entire project will be connected through out the entire company Cons nothing personal, just need to learn it better to become more familiar Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) for the Financial end i believe Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PD Paige D. Administrator Accounting ### "simple. user friendly. great customer service. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 14, 2022 Great, would definitely recommend. Pros The customer service team is unlike any other I have had experience with - super friendly, personable and above and beyond. Cons I wish we were able to customize a bit more and removed things we don't need instead of just "disable" Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Corey B. Production Manager Construction ### "Albi is perfect for the Restoration Industry" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 10, 2022 Pros Easy to use product with many features that make scheduling, documentation and invoicing easy Cons It's a lot to process at first. However, after a week of use, it got a lot easier. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HR Haylee R. Office Administator Construction ### "Love it so far!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2022 The people are amazing, the product is wonderful. So far so good Pros It's so flexible and can be personalized to how we choose to run our company. I love that they have thought of everything! They have a solution to keep track of anything we need to. The customer service is amazing, and I love that they are still working to improve what is already great. It gives me piece of mind that they will continue to grow as we do. Cons It's pricey, especially for a small company that is just starting out, we don't love that it's pay per user. Switched from [DASH](https://www.capterra.com/p/149523/DASH/) It was too rigid in what you could do within the software and very impersonal as far as trainings and set up Alternatives considered [DASH](https://www.capterra.com/p/149523/DASH/) [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Reasons for choosing Albi It was built specifically for restoration and is flexible to how we run our company Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CR Chabrise R. Technician Construction ### "Using Albi" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 6, 2022 We are looking into using the timeclock with Albi, just a few learning curves. Pros I like that we are able to send our work contracts with ease to the customers and we are able to see from albi and with emails if the contract was signed. Cons I would really like the option to be able to send a text from Albi, some customers prefer texting over phone calls, it would take one step out of the process to be able to text them. Or the ability to create a contact to the phone from Albi Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Megan C. Sales Development Facilities Services ### "Awesome software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 3, 2022 Pros I love how easy it is to keep track of my customers and link their personal information to the company profile. Cons I wish I could look at the company profile and see what employees are linked. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DH Devin H. DFW Branch Manager Construction ### "Showroom Ready Homes DFW Manager Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 3, 2022 Albi has been pretty great. As i've gotten more familiar it has proven to be a useful tool for our branch. With all of the documentation that is required in our field I am looking forward to you guys finding better ways to make documenting easier. Pros I love that my guys on the field can pull up the app on their phone and get going right away in terms of tracking data needed on the field. The timeline and the photo feature is one of my favorites. I also like e signatures all being in one place for our customers. Lastly I think it is awesome that you can record outbound calls. Looking forward to that growing in the next couple of months. Cons I do not like that I can not merge callers on a recorded line. I also wish there were a space in the contact where we can add extensions for customers. I do think there are way to many hurtles in seeing invoices. I just to have a feature for invoicing and a feature for seeing projected sales. Not have to go through multiple windows to do this. I liked the way that ZOHO estimating software did theirs and I would consider looking into it. They made it easy to be able to navigate through estimates and invoices with graphs on sales for the month as well as projected numbers according estimates sent out for the week or even month. I understand you can see some of this in the status section but it feels like a small detail rather than a designated space on the website for this. Lastly, I'd like to you to consider a notebook section to each job that we can track specific measurements of jobsites on. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DL Deborah L. Project Coordinator Construction ### "I use the app most" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 28, 2022 Pros The app makes it easy for me to look up my projects on the go. Cons The app freezes up, & doesn’t always produce a notification. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/215149/Albi/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [AccuLynx vs Albi](https://www.capterra.com/compare/116187-215149/Acculynx-vs-Albi) [Builder Prime vs Albi](https://www.capterra.com/compare/164068-215149/Builder-Prime-vs-Albi)