# Albi Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Albi the right Construction CRM solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/215149/Albi/reviews

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Albi

4.6 (40)

[View alternatives](https://www.capterra.com/p/215149/Albi/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Albi

Ease of use

4.5

Customer Service

4.7

## Pros and Cons in Reviews

SB

Sonya B

Project CoordinatorConstruction, 2 - 10 employeesUsed the software for: Less than 6 months.

“We have been very happy with the customer reporting that comes out of the system and know there are still a lot of features we haven't tapped into yet.“

September 28, 2022

ER

Eduardo R

OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months.

“After numerous back and forward emails to cancel, now they are telling us that the contract we signed they do not give refund.“

June 5, 2025

CB

Corey B

Production ManagerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months.

“Easy to use product with many features that make scheduling, documentation and invoicing easy“

October 10, 2022

RJ

Rhonda J

Office AssistantEnvironmental Services, 11 - 50 employeesUsed the software for: Less than 6 months.

“Integration of our old info into Albi didn't work. “

September 27, 2022

BF

Bryce F

General ManagerConstruction, 11 - 50 employeesUsed the software for: 6-12 months.

“The support staff is amazing. If we have any issues at all they are available immediately. “

January 18, 2022

HR

Haylee R

Office AdministatorConstruction, 11 - 50 employeesUsed the software for: Less than 6 months.

“It's pricey, especially for a small company that is just starting out, we don't love that it's pay per user.“

October 10, 2022

RD

Ramon D

OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months.

“Very user friendly, customizable, and if you email AlbiWare they respond back immediately.“

January 25, 2022

EP

Erik P

ESR PMConstruction, 51 - 200 employeesUsed the software for: Less than 6 months.

“The speed at which the software processes can be slightly “clunky” at times when trying to search jobs but nothing a close and re open of the app won’t fix.“

September 7, 2021

## Showing most helpful reviews

Showing 1-25 of 40 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SB

Sonya B.  
Project Coordinator  
Construction  
Used the software for: Less than 6 months

### "A great CRM option for Restoration Companies"

September 28, 2022

4.0

Pros

We really like the ease of use in the app features. Our techs took a little bit of time to adjust but now it is second nature to them to use it. I like the timeline and tagging features and the ability to task within a project. We have been very happy with the customer reporting that comes out of the system and know there are still a lot of features we haven't tapped into yet. Customer service has also been very good. They are quick to reply.

Cons

Implementation of new features sometimes take a while which is understandable, because there is a lot of technology behind creating them. There are a few hiccups when working in a remote area because you do have to have a signal in order to get into the app and save anything. As Albi has scaled there has been a slight slow down in response time on questions or features but that is to be expected. From time to time it does have small outages which is a frustrating in the moment but they seem to be short lived and Albi usually gives users heads up when that happens

Reason for choosing Albi

The app interface was definitely what sold us the ease of use in the field was very important to us. If our techs couldn't or wouldn't use it then it would not have been a good fit. We also liked that they are willing to work with us and help customize what works best for us.

Review Source

BF

Bryce F.  
General Manager  
Construction  
Used the software for: 6-12 months

### "The All-in-one CRM"

January 18, 2022

5.0

My overall experience has been great. We now have one platform that does everything. I no longer have to jump between 2-3 clunky apps. Albi has everything I need in one place. The support staff is amazing. If we have any issues at all they are available immediately.

Pros

The functionality and overall job management. Also, the support staff is amazing.

Cons

The scheduler could use some work but I hear first quarter of 2022 that will be rolling out.

Review Source

DS

Donna S.  
Estimator  
Construction  
Used the software for: Less than 6 months

### "Work in Progress"

September 27, 2022

4.0

The \[SENSITIVE CONTENT\] of Albi keeps relaying his message like a mantra. Albi is supposed to be a money-maker for us. Reality is quite different. In doing invoicing, we will not be able to use our current systems. They work, we get paid. Not so sure what will happen when the techs don't use Albi correctly. We keep training, and retraining, and still, no progress.

Pros

We are trying to bring our processes together into one process. When this occurs, it could be good for the company.

Cons

The software does not solve all problems.

Review Source

RH

Robin H.  
Owner  
Construction  
Used the software for: Less than 6 months

### "New To Albi"

January 31, 2022

5.0

These guys are great and it shows they really care about optimizing their protect for their customers.

Pros

All the options and customization. The customer service. The phone app.

Cons

It doesn't integrate with xact. There aren't robust ghantt chart options.

Alternatives considered

[Encircle](https://www.capterra.com/p/160202/Encircle/)[MICA](https://www.capterra.com/p/191110/MICA/)

Reason for choosing Albi

It checked most of the boxes for us.

Switched from

[iRestore](https://www.capterra.com/p/184010/iRestore/)[Adobe Premiere Pro](https://www.capterra.com/p/233456/Adobe-Premiere-Pro/)[CompanyCam](https://www.capterra.com/p/171143/CompanyCam/)[ClockShark](https://www.capterra.com/p/155467/ClockShark/)

Clunky, expensive designs and too many apps.

Review Source

CR

Chabrise R.  
Mitigation Manager  
Construction  
Used the software for: 6-12 months

### "Using Albi"

October 6, 2022

4.0

We are looking into using the timeclock with Albi, just a few learning curves.

Pros

I like that we are able to send our work contracts with ease to the customers and we are able to see from albi and with emails if the contract was signed.

Cons

I would really like the option to be able to send a text from Albi, some customers prefer texting over phone calls, it would take one step out of the process to be able to text them. Or the ability to create a contact to the phone from Albi

Review Source

JP

Jason P.  
Content Manager  
Construction  
Used the software for: 6-12 months

### "Contents Manager "

September 2, 2021

5.0

Pros

We have been using the software since March of this year. It has improved with every update with the ease of use and what it is able to tell the company. I can not wait when it is fully functional and does everything it is designed to do.

Cons

The training of the use of it and the explanation of all the features need to be better. Having the training in the beginning when you know nothing about the software is good but does not really help as much as doing it in the beginning and then doing another training after you have used it for a few weeks and then do another training. You should also think about doing training when changes happen with updates.

Review Source

Response from Albiware

September 13, 2021

Hi Jason! Thank you for the feedback! We will discuss how to better the training experience in our next meeting!

RJ

Rhonda J.  
Office Assistant  
Environmental Services  
Used the software for: Less than 6 months

### "Good and Bad"

September 27, 2022

5.0

Pros

I love the ease of translation from our paperwork to Albi. It is a common sense approach. The time saving of not duplicating admin work is so great as well as letting the entire team have access to job information!

Cons

Integration of our old info into Albi didn't work. I spent almost 3 days trying to get our spreadsheet to match what was needed to pull in data without success. We gave up and decided to hand enter all info. Also the Quickbook integration is not working very well. Our historic data is not going to be clean in Albi and there isn't a way to input our historical data cleanly. It seems the software developers don't actually use Albi because of the specifics of the app that don't actually work for the end user.

Reason for choosing Albi

The seeming ease of learning the software and it was developed for restoration companies.

Review Source

MS

Marie S.  
AR Manager  
Construction  
Used the software for: 6-12 months

### "Billing"

September 7, 2021

4.0

adding a complete picture of a job file and making it bulletproof

Pros

The fact that emails can be parsed even from Quickbooks makes life much easier than adding our own notes. The flexibility and quick response the product/ team gives me is awesome

Cons

the inability to add notes to a clients multiple jobs is a bit frustrating and the inability to use the back button to save a client search is not convenient

Switched from

[PSA](https://www.capterra.com/p/198718/PSA-Restoration-Contractor/)

needed a company that responded to our needs

Review Source

Response from Albiware

September 13, 2021

Thank you for the feedback, Marie! We really appreciate your stellar review!

MC

Miranda C.  
Administrative Assistant  
Consumer Services  
Used the software for: 6-12 months

### "1800 Review"

September 14, 2021

5.0

We are tracking our projects a lot easier now. This software was easy for the whole team to learn.

Pros

I like that we can track the progress of where we are at on a job. It also makes it convenient to find our clients information.

Cons

Every time I want to add a new project I have to hit the project tab and then add new. Sometimes I add a few at a time, so I wish there was another area I could just hit add new.

Review Source

BU

Brad U.  
Production Manager  
Construction  
Used the software for: 6-12 months

### "Albi has been a great CRM we have implemented into our company!"

September 27, 2022

5.0

Pros

The ease of communicating with everyone in the company for job specific items

Cons

I believe an automated work flow must be implemented in order for Albi to compete with other CRMS

Review Source

GM

Greg M.  
Commercial Account Manager  
Construction  
Used the software for: 6-12 months

### "Better than expected "

September 2, 2021

4.0

Pros

Albi is an easy software to use and has many features that are not offered by most of the popular crms on the market.

Cons

I would like the ability to customize my reports.

Review Source

SS

Spencer S.  
President  
Consumer Services  
Used the software for: Less than 6 months

### "The cost of this software are easily justified by it's value."

January 18, 2022

5.0

Customer service has been very involved and eager to help us along the way.

Pros

System automations are the future of successful businesses and this system sets you in the right direction.

Cons

It's tedious to set up, but what do you expect from something that manages this amount of you business?

Review Source

SP

Sandy P.  
CSR  
Construction  
Used the software for: Less than 6 months

### "Albi User"

September 14, 2021

5.0

Good experience so far it is a learning curve navigating a new system

Pros

Easy to use both the desk top and mobile app versions

Cons

Information transfer was a bit difficult

Review Source

DF

Drew F.  
Project Manager  
Construction  
Used the software for: 2+ years

### "Highly Recommend Albi for Restoration Business Management"

March 31, 2025

5.0

My overall experience with Albi over the past four years has been fantastic. As the core PM and CRM software for our water damage restoration business, it has proven to be exceptionally reliable and effective. It seamlessly handles our job management, scheduling, and client data, contributing significantly to our operational efficiency. We haven't experienced any significant problems, and it consistently performs as expected. It's a dependable workhorse that has been invaluable to our business.

Pros

The most impressive aspect of Albi is its consistent reliability, especially for our restoration business's workflow. Over nearly four years, it has flawlessly managed our projects and client information without any technical issues or downtime. It reliably handles everything from job tracking to customer communication, which is crucial in our fast-paced industry

Cons

There's very little to dislike, as my experience has been overwhelmingly positive. The only minor annoyance is the automatic logout feature after a period of inactivity. While I understand the security reasons, it can sometimes interrupt workflow when I need to quickly reference something after stepping away for a bit. However, this is a small inconvenience compared to the overall benefits.

Switched from

[Xcelerate](https://www.capterra.com/p/184380/Xcelerate-Restoration/)

Albi seemed to be a little more modern and had some additional features that were lacking in Xcelerate.

Review Source

ER

Eduardo R.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Cancellation Agreement"

June 5, 2025

1.0

Cancellation Agreement We had an Albiware sales team called non-stop to try and earn our business for months. Once we actually decide to give a try we were told that if we did not like the platform we could get a full refund. We basically paid for the whole entire year subscription but only used a month of it. After numerous back and forward emails to cancel, now they are telling us that the contract we signed they do not give refund. We were using Housecall Pro before jumping onto Albiware also with a full year subscription, I mention that to Albi sales rep and he responded that they should give us a refund from Housecall Pro which they were going to. I would stay away from Albiware they are such a un-ethical company and crooks. Paid 3,500 dollars for a year and now we lost that money.

Pros

Nothing, garbage, always has issues. False information. You have to pay for a training additional to the program, waste of money.

Cons

They don't tell you everything upfront. Hard to get some one to answer the phone. too expansive, garbage.

Switched from

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)

Trying to go with a different platform that has dry log implemented.

Review Source

DH

Devin H.  
DFW Branch Manager  
Construction  
Used the software for: Less than 6 months

### "Showroom Ready Homes DFW Manager Review "

October 3, 2022

5.0

Albi has been pretty great. As i've gotten more familiar it has proven to be a useful tool for our branch. With all of the documentation that is required in our field I am looking forward to you guys finding better ways to make documenting easier.

Pros

I love that my guys on the field can pull up the app on their phone and get going right away in terms of tracking data needed on the field. The timeline and the photo feature is one of my favorites. I also like e signatures all being in one place for our customers. Lastly I think it is awesome that you can record outbound calls. Looking forward to that growing in the next couple of months.

Cons

I do not like that I can not merge callers on a recorded line. I also wish there were a space in the contact where we can add extensions for customers. I do think there are way to many hurtles in seeing invoices. I just to have a feature for invoicing and a feature for seeing projected sales. Not have to go through multiple windows to do this. I liked the way that ZOHO estimating software did theirs and I would consider looking into it. They made it easy to be able to navigate through estimates and invoices with graphs on sales for the month as well as projected numbers according estimates sent out for the week or even month. I understand you can see some of this in the status section but it feels like a small detail rather than a designated space on the website for this. Lastly, I'd like to you to consider a notebook section to each job that we can track specific measurements of jobsites on.

Review Source

FA

Faye A.  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "ALBI is the one for your business!!"

January 28, 2022

5.0

I love using ALBI in my daily work ... ALBI makes it easy for me to navigate my daily tasks and for me to be on top of managing other facets of our business from SALES to CLOSING AND DOCUMENTING our projects. I have no complaints... only appreciation to the ALBI team for creating this wonderful application!

Pros

I have been a Project Manager and IT Systems analyst for over 30 years and I can attest that using Albi for our business is "pain free". This software is so intuitive and very user friendly. I can tell that this application was developed knowing what are needed for a company to succeed and manage all aspects of processes....as this is an app that is one stop shop and integrates with many different apps.

Cons

I cannot think of anything as they continue to enhance this software based on user requests and they deliver upgrades promptly.

Reason for choosing Albi

Service and easy to use

Review Source

RD

Ramon D.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Why AlbiWare is the correct choice in choosing a CRM"

January 25, 2022

5.0

I’m happy about the decision to purchase this CRM

Pros

Very user friendly, customizable, and if you email AlbiWare they respond back immediately.

Cons

It’s nothing that I don’t like. I have no problem with expressing my displeasures. Especially if it could help something become better. At this point in time I just don’t have anything that I’m unpleased about.

Switched from

[JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)[DASH](https://www.capterra.com/p/149523/DASH/)

AlbiWare made things simple, \[SENSITIVE CONTENT\] is very helpful and walks you through the system step by step

Review Source

CL

Cindy L.  
Production Manager  
Construction  
Used the software for: Less than 6 months

### "Albi is like no other program out there"

January 24, 2022

5.0

Having multiple programs needed to run a business all in one location is wonderful. Especially love the customization to our company, everything is easy to use, we have everything at our fingertips. I am working in Albi all day long for various tasks, I have never run into a problem, nor a program error.

Pros

Albi Customized their program to work for our company. All of the features offered have given us the freedom to focus on our emergency service, we have eliminated the extra workload and extra cost of several programs because Albi is a program that covers just about everything. Customer Service/Account Manager was always available and very helpful, if there was something she didn't know she always found out and never failed to make contact with us to share.

Cons

Integration from our old program is still in process, it has taken quite a bit of time, however we will wait patiently as this is very important to us and I am sure it is a bit tricky. The process of recording calls seems to need a bit of critiquing. All in all we are very happy with Albi and all it does.

Review Source

HR

Haylee R.  
Office Administator  
Construction  
Used the software for: Less than 6 months

### "Love it so far!"

October 10, 2022

5.0

The people are amazing, the product is wonderful. So far so good

Pros

It's so flexible and can be personalized to how we choose to run our company. I love that they have thought of everything! They have a solution to keep track of anything we need to. The customer service is amazing, and I love that they are still working to improve what is already great. It gives me piece of mind that they will continue to grow as we do.

Cons

It's pricey, especially for a small company that is just starting out, we don't love that it's pay per user.

Alternatives considered

[DASH](https://www.capterra.com/p/149523/DASH/)[monday.com](https://www.capterra.com/p/147657/monday-com/)

Reason for choosing Albi

It was built specifically for restoration and is flexible to how we run our company

Switched from

[DASH](https://www.capterra.com/p/149523/DASH/)

It was too rigid in what you could do within the software and very impersonal as far as trainings and set up

Review Source

ND

Nick D.  
President  
Construction  
Used the software for: 6-12 months

### "Best restoration job management system out there! "

September 5, 2021

5.0

Albi was easy to implement and we got buy in from our team almost instantly!

Pros

It blows all of its' competitors out of the park feature wise. Custom reporting engine, phone integration, almost all features available in the mobile app, etc.

Cons

Certain features/placement of information that our team desires is not out yet. However, the team has been working diligently in honoring our requests.

Alternatives considered

[DASH](https://www.capterra.com/p/149523/DASH/)

Reason for choosing Albi

MUCH easier to use. More integrations. Better product overall!

Switched from

[PSA](https://www.capterra.com/p/198718/PSA-Restoration-Contractor/)[Restoration Manager](https://www.capterra.com/p/178404/Restoration-Manager/)

All of the above products were clunky and didn't have a mobile app that was friendly. They took forever to load, and in our time using them they didn't develop new features.

Review Source

Response from Albiware

September 13, 2021

Thank you for the rave review Nick! We appreciate you and your team!

Josiah K.  
President  
Construction  
Used the software for: Less than 6 months

### "Great Value for Restoration and Construction CRM"

September 10, 2021

5.0

They are responsive and easy to talk to. When you need a change they can generally get it done!

Pros

its fast to change from screen to screen, the Esign docs is also great!

Cons

Automation is all through an outside source like Zappier which is an additional fee.

Reason for choosing Albi

Functionality of the product for restoration and construction and that it is customizable.

Switched from

[Restoration Manager](https://www.capterra.com/p/178404/Restoration-Manager/)

it was slow, Clunky, no open API's, would not make any changes to that system and since being bought out by Xactimate they haven't made any changes that were good.

Review Source

Response from Albiware

September 13, 2021

Hi Josiah! Thank you so much for the stellar review! We appreciate customers like you! Zapier is only $19.99 per month. We are working on internal automation engine within the software. Expect something to be done by Q1 2022. If you want to take a deeper look into Zapier and what it can do, your account manager will be able to help!

KZ

Keenan Z.  
Project Manager  
Construction  
Used the software for: Less than 6 months

### "Up & Coming Must Have Product"

September 8, 2021

4.0

They're super quick to respond and it sounds like they have a lot of things in the work. Overall, I'd say I'm happy we made the switch from Restoration Manager mostly because there wasn't a mobile app (worth a dang) available from RM.

Pros

I love how easy it is to fine phone numbers and addresses while on the go to follow up with customers promptly.

Cons

I'm not currently able to access customer information through the app for projects that have been closed, so following up with customers can be a real hassle if the project has been recently completed & closed. I also cannot access, or change the estimate or contract total for the customer through the app to add a change order or anything sold after the initial project is setup from a desktop computer.

Switched from

[Restoration Manager](https://www.capterra.com/p/178404/Restoration-Manager/)

Ease of use, general functionality, and customization of platform tools.

Review Source

Response from Albiware

September 13, 2021

Hi Keenan! Thank you for your feedback! We are working on getting closed projects to show in the mobile app without filling the mobile app up and reducing performance. The financial issue is most likely a permission you may not have. We'll get on it!

NM

Nicole M.  
Owner  
Construction  
Used the software for: 6-12 months

### "Camera Glitch"

September 27, 2022

4.0

The organization of this software is great. But takes alot to build it for ease of use.

Pros

the best part is the drybook and organization

Cons

Very difficult to get a true floorplan of a chamber. Can only look at total sqft after a chamber if drawn, can't see length and width. Also the pictures taken directly in the app never upload. I always need to take a picture with my phone then upload later.

Switched from

[Restoration Manager](https://www.capterra.com/p/178404/Restoration-Manager/)

Franchise

Review Source

MJ

Mitchell J.  
Facilities Coordinator  
Construction  
Used the software for: Less than 6 months

### "Great Switch"

September 27, 2022

5.0

Great so far! Much better than our previous application.

Pros

Accessibility to all functions of this application, also the structured layout of the application.

Cons

We do have quite a few people with Spanish being their first language and there is not a setting that I have found that allows the application to switch languages. I apologize if there is a setting for it, I just have not found it at this time.

Switched from

[DASH](https://www.capterra.com/p/149523/DASH/)

Needed a better system

Review Source

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