# Descartes Aljex Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Descartes Aljex the right Trucking solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215165/Descartes-Aljex/reviews --- Descartes Aljex 4.5 (15) [View alternatives](https://www.capterra.com/p/215165/Descartes-Aljex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Descartes Aljex Ease of use 4.4 Customer Service 4.2 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Branden A. FREIGHT BROKER Transportation/Trucking/Railroad Used the software for: 2+ years ### "Aljex tms system simply put is the absolute best out there and I've used many!" August 3, 2023 5.0 I have had a wonderful experience with the aljas and I will continue to use it for many years to come. Pros I'd like the ease of use and also the customer service is very helpful when needed. And it's just very straightforward and simple format compared to other TMS systems. Cons To be honest, there's really not much that I don't like about algebracks. I really can't think of anything that I would change or that I would do differently. Review Source VS Vivek S. Accounts Exective Logistics and Supply Chain Used the software for: 1-2 years ### "Best tool for logistics sector " October 2, 2025 5.0 Overall, I would like to say that it was a good experience using it. My major time consuming task that is to share the correct rate cons to shipper and carrier, is being done automatically once I fill up all the details on the platform and submiyt it. Pros The best thing I liked about Aljex is that we can easily fill up carrier and shippers details on it and can add all the shipment details like rate, Pick-up location, Drop-off location and can create a load with a specified load/pro#. Cons The only thing that I disliked about this is that sometimes the software gets slower like usually it takes fraction of seconds to jump on other section but sometimes it takes like 2-3 seconds. This case it also once in a while. Review Source AM Aron M. CEO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Very disappointed with Every Part of this program and their service " January 11, 2021 1.0 Very disappointed with service, cannot reach anyone when having issue you need to email and they decide when they have time to service. Reports are latterly not accurate and missing many charges etc. You cannot change invoice once summited or it will not be added to front page, Many accessorial fees disappeared and after calling in for service they fixed it but couldn't guarantee all was fixed Pros Was fooled that they have many easy features but couldn't find any Cons Slow processing, all reports are not accurate, hard to pull reports, old design Alternatives considered [3G Transportation Management](https://www.capterra.com/p/251331/3GTMS/) Reason for choosing Descartes Aljex My friend was also moving to Aljex and thought we can learn together but now we are both disappointed Switched from [Dr Dispatch](https://www.capterra.com/p/79334/Dr-Dispatch/) Wanted to invoice from same system Review Source VR Verified Reviewer CEO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best TMS out there" June 21, 2018 5.0 Pros I've been working with Aljex for over 8 years now. They have developed the best TMS in the business, with the flexibility to support all kinds of logistics processes while being robust enough to exceed expectations in every aspect of the workflow any transportation company could have or need. Aljex offers something none of the other major brands can: a deep understanding of the logistics needs from and administrations standpoint and a broad and comprehensive approach to the day to day operation of the shipments. Cons Honestly, since I've lucky enough to experience all of the new functionalities and developments, I think they have a tool that has a lot more to offer. And they are getting there. Review Source JQ Jim Q. COO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Most client focused software firm I have ever worked with." September 22, 2017 5.0 Our staff can work remotely and use all of their tools in Aljex. Effective integration with other important applications. Pros Aljex was way out in front with a cloud based solution years before its competitors. The help desk responds within 5 minutes or less on desktop support issues. Unlike a lot of competitors who offer additional programming (and cost) at every turn, Aljex asks us about the underlying business challenge and nearly every time they offer a way to solve it using the existing platform. That's a sign of a partner. I think much of the success for Aljex is attributed to the fact that the founders of the company were transportation brokers who learned how to program, not IT people who are trying to learn the business. The Aljex user interface is very intuitive because of this . Review Source BB Brandon B. Vice President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Support is not readily available" June 21, 2019 3.0 The board itself is easy to use but the issues with customer service and support are poor. If you can get your own software i would recommend it. customer service is nothing more than a call center. they rarely have an answer for your question and have to "call" you back which takes sometimes days. Pros The ease of use of the software, thats all Cons The time it takes to address a situation. the lack of support. The inability for the customer service to answer a question in a timely manner. The advertise software capabilities that are not even functional yet. Review Source Beau W. President/CEO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Wonderful TMS" August 24, 2018 5.0 Pros We used aljex in the past and loved the system. Cons None that I can think of at this time. Great Product Review Source TA Tony A. General Manager Used the software for: 2+ years ### "Aljex has been an integral part in ST Freight's growth and success. " September 20, 2017 5.0 Pros We are able to expand at any pace. Being able to add new agents only takes about 20 minutes and they are ready to go is a huge plus. Their support team is really second to none also. If there is an issue, one email usually gets it resolved and it is done quickly. Cons There has been a few ideas that I have thrown their way that I think would have helped improve their product. And they have implemented some of them. However, I had to pay for the programming. Review Source RO Renee O. Corporate Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "We have been using aljex for years and have it customized for our company." September 20, 2017 4.0 makes our work flow faster = Pros Easy to use for the accounting office, flows smoothly into Quickbooks. Easy to find screens and what you need. I like that its customized to our company so that we can just transfer from aljex into QBS and it shows everything we need to make paying carriers and our brokers smoother. Cons Glitches once in awhile but usually its fixed pretty quickly. We are on the whole are happy with the product. Review Source Nimesh M. Transcriptionist Computer & Network Security Used the software for: Less than 6 months ### "Aljex is awesome" November 17, 2018 5.0 So far I'm currently using it and satisfied with this software. Pros It allows to design a home page and also have colour coding. Cons I think tool bar in this software can be more better Review Source ES Eric S. VP Supply Chain Logistics and Supply Chain Used the software for: 2+ years ### "We have been an ALJEX client for over 10 years now, and they have always been an exceptional partner" September 20, 2017 5.0 Greater profitability through effective freight management and efficiency Pros Consistent, flexible, stable, practical, and effective. User-friendly as well. The logic embodies the elements that are most critical to successful transportation and supply chain management.We have not come across any significant deficits during the 10+ years that we have been using the software. Very pleased. Review Source DW Darren W. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Excellent software, and customer service " September 20, 2017 5.0 Software gives me the ability to build my businees Pros I have used the software for over 20 years and have built my business around Aljex I love the ease of use, and the overwhelming functionality Endless reports, and data at my fingertips Cons I sometimes have a problem adding a new scanner or printer, but customer service always there to help me. Review Source sR steve R. president Transportation/Trucking/Railroad Used the software for: 2+ years ### "A Must Need To Run My Brokerage Business " September 22, 2017 5.0 I could not run my business without this software Pros very easy to use, very reliable, support is great, it's the most useful tool that I use daily for my truck brokerage business. every day I turn it on it's always there. does accounting as well with a touch of a few keys. Review Source AM Aubrey M. Billing admin Accounting Used the software for: 6-12 months ### "Aljex" September 8, 2019 4.0 Pros Ease of use and speed when working efficiently. Cons Speed of software when not working efficiently. Review Source cR cassandra R. owner Used the software for: Less than 6 months ### "I am loving all the features Aljex has to offer. this program is definitely helping to grow my busin" May 16, 2018 5.0 Pros I like how everything is in one central location so I don't have to use more than one program daily. this software is perfect for freight brokers. Even small brokerages can benefit from this program Cons I wish they would include more features for a user. Each integration you do you have to pay Aljex and then pay the third party company as well. I think it would be nice if they ran specials or deals/packages. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.