# TestDirectly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TestDirectly the right Portal solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215166/TestDirectly/reviews --- TestDirectly 5 (10) [View alternatives](https://www.capterra.com/p/215166/TestDirectly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TestDirectly Ease of use 4.7 Customer Service 5.0 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Best system that takes care of all testing needs " January 21, 2021 5.0 The fastest turnaround time, our company uses TestDirectly as a single solution covering complete workflow of testing Pros One platform to run full cycle testing and reporting Cons Not sure, maybe interface could be uplifted Review Source CH Carrie H. Statewide Testing Supervisor Public Safety Used the software for: 2+ years ### "Best Customer Service and Ease of Use" July 21, 2022 5.0 Pros The software is very user friendly. I was most impressed with the response from the architect team when we were in desperate need of support due to issues with the platform. The Team also does a wonderful job of providing training when we request it and always following through on business process changes. Cons It would be great for data purposes to have demographics as a more robust feature in the information collection. Review Source CD CHRIS D. President Hospital & Health Care Used the software for: Less than 6 months ### "Creating lab efficiencies with Test Directly" April 15, 2021 5.0 Wonderful platform which has secured significant laboratory business for our company by way of client customization Pros Customization: one example: The ability to create bar coding at point of order which allows rapid accessioning into our lab workflow Cons can be a bit complex, thus requiring savvy customer support (which they have) Reason for choosing TestDirectly The prime reason we selected TestDirectly was the customization along with their incredible support/technical staff. You will be hard pressed to find a more reactive and collaborative team than with TD. Review Source RR Rob R. General Manager Hospital & Health Care Used the software for: 2+ years ### "Great tool with responsive support" May 26, 2022 5.0 Pros It gave us the ability to tie a pt portal with our LIS, which allowed us to scale quickly. Cons More customizable features when the need arises to add functionality, especially around scheduling. Review Source CK Cindy K. Aministrative Assistant Education Management Used the software for: 6-12 months ### "Great customer service" May 2, 2022 5.0 Pros Test Directly has a very user-friendly format. It is fairly easy for customers to make an account, and from the tester's side, it is easy to navigate, and if there are any glitches, they are responded to quickly. I like being able to see results right away, not only for our organization, but for the customer as well. One of the most important aspects to a company, in my opinion, is customer service & theirs is wonderful! They are easy to get ahold of and quick to respond which is very much appreciated. Cons Once in a great while there would be a glitch, but it was always handled with speed and that always gave me piece of mind - that I could get ahold of someone in a timely manner if I did have a problem or a question that I needed handled right away. Review Source SS Sarah S. IT Admin/ Quality Analyst Medical Practice Used the software for: 1-2 years ### "Great Portal System" April 15, 2021 5.0 My overall experience with TestDirectly has been great. Whenever I have a question or need assistance, I can reach out to the Help Desk and always get a prompt response. The staff are very helpful and friendly. Pros I like that clients can create orders on their end by inputting patient information and releasing the remote order to our LIS. This saves clients lots of time as they don't need to manually write in everything on the requisition. I also like the portal side of it and clients being able to review results as soon as they are resulted. Cons I found TestDirectly to be a bit confusing when setting up a Provider build vs an Organization build. Review Source DH Derek H. Public Health Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Public Health COVID-19 Testing" July 28, 2021 5.0 10/10. There are a dozen pros to the one con so the amount of worth to have test directly increases our capacity, ability and performance as a public health department in our response to the COVID-19 Pandemic. Pros The online scheduling for patients, along with electronically transmitted requisitions to the 3rd party lab. no paper copies. faster processing and faster employee handling Cons The ability to link patient profiles to a patient's account on our end. Some of our patients are not tech-savvy Reason for choosing TestDirectly Previous supervisor suggested using test directly software for our clinic. Review Source CM Casey M. Project Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "TestDirectly Customer Support is top tier" June 20, 2022 5.0 The support team goes above and beyond. Pros Ease of use and customer service make working with TestDirectly a joy. Cons I do not have any problems whatsoever. The team at TestDirectly takes feedback and is willing to make changes based on your specific needs. Review Source DM Darleen M. Operations & Office Manager Medical Practice Used the software for: Less than 6 months ### "I love Test Directly" May 4, 2022 5.0 Incredible! Their customer service is superior! Pros I love that it is available for our patients to schedule themselves, it's very intuitive and rarely does someone need help getting on the schedule. It makes our staff more efficient and testing takes just a few minutes. I like that they can pay online and save a step at the office as well. IF you are working with a lab that is integrated the flow is seamless and very hands off for the team! Cons There really aren't many cons. Anytime I have had a problem or an idea, a quick check in with customer service and all was solved. My only frustration is making sure the lab you use, will work with this software or you will be doing multiple steps not otherwise necessary. Reason for choosing TestDirectly I had used it in the past and new of the ease of the software. Review Source LS Laura S. Client Services and Logistics Biotechnology Used the software for: 6-12 months ### "Test Directly and \[SENSITIVE CONTENT HIDDEN\] are exceptional " July 24, 2021 5.0 Got hundreds of patients around the country operating smoothly everyday Pros Easy to use. Good layout. Cons None. No issues. All ran great. Reason for choosing TestDirectly NA Review Source Similar Products Featured ## Related categories [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Portal](https://www.capterra.com/portal-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.