# Customer Complaint Management Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Customer Complaint Management Software - reviews, pricing plans, popular comparisons to other Complaint Management products and more.

Source: https://www.capterra.com/p/215202/Complaint-Management-Software

---

# 

 Customer Complaint Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Customer Complaint Management Software

## What is Customer Complaint Management Software?

The Intelex Customer Complaints Management software application provides users with a central location to effectively track and manage customer complaints and all corresponding follow-up actions. In addition, this simple and effective solution enables the reporting of any standard nonconformance that may stem from a given complaint.

## What is Customer Complaint Management Software used for?

[Complaint Management](https://www.capterra.com/complaint-management-software/)

Top alternative

Featured

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$12.5

Per Feature, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Customer Complaint Management Software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.intelex.com&name=Customer Complaint Management Software)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Customer Complaint Management Software

5.0 (1)

VS.

[4.5 (526)](https://www.capterra.com/p/148577/MasterControl/reviews/)

Starting Price

$12.5

Per Feature, Per Month

Starting Price

$25000

Other, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (1)

Ease Of Use

4.1 (525)

Value For Money

5.0 (1)

Value For Money

4.2 (427)

Customer Service

3.0 (1)

Customer Service

4.5 (490)

## Customer Complaint Management Software alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.6 (179)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

Starting price

$29.00

Per User, Per Month

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track and document all activities across devices, networks, and other systems

Alerts/Escalation

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Customer Complaint Tracking

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track customer complaints from initiation through resolution

Feedback Management

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Real-Time Updates

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Receive system updates as soon as any changes are made

Customer Complaint Management Software 11 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

A record of all activities within the system, including user access, changes made, etc.

Investigate and take action at root cause or error in processes to prevent recurring issues

Track customer complaints from initiation through resolution

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Receive system updates as soon as any changes are made

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.0 (1)

4.0

Based on 1 reviews

## Pricing

Value for money

5.0 (1)

Free Trial

Basic

$12.50

Per Feature,Per Month

Value for money

5.0 (1)

5.0

Based on 1 reviews

## Integrations

[

SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[

Intelex EHS Software](https://www.capterra.com/p/80803/EHS-Management-Software/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.0 (1)

3.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

WA

Waqas A.

Corporate Quality Assurance Manager

Restaurants

### "Never let your customers down with this solution!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

May 27, 2022

Pros

As one of the largest restaurants group in the UAE, we serve more than 20,000 customers daily. It was a hectic and time-consuming task to ensure all customers' feedback and complaints are resolved in the best possible manner as without a proper system, it was all hit and trial procedure. With CMS, we were able to overcome this challenge and ensure all complaints and suggestions are routed through a ticketing system to check what was done to ensure customer recovery, what was done to ensure it won't repeat again, and what pieces of training/investigations were done in this regard? We are very satisfied with the whole scope of CMS and looking forward to new features and reporting systems to further enhance our customers' experience

Cons

I believe the reporting system can be better, it can be automated and integrated to get timely reports and to see daily, weekly, and monthly automated reports for progress and closures.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)