# Customer Complaint Management Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Customer Complaint Management Software - reviews, pricing plans, popular comparisons to other Complaint Management products and more. Source: https://www.capterra.com/p/215202/Complaint-Management-Software --- # Customer Complaint Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Customer Complaint Management Software ## What is Customer Complaint Management Software? The Intelex Customer Complaints Management software application provides users with a central location to effectively track and manage customer complaints and all corresponding follow-up actions. In addition, this simple and effective solution enables the reporting of any standard nonconformance that may stem from a given complaint. ## What is Customer Complaint Management Software used for? [Complaint Management](https://www.capterra.com/complaint-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $12.5 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Customer Complaint Management Software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.intelex.com&name=Customer Complaint Management Software) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Customer Complaint Management Software 5.0 (1) VS. [4.5 (535)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price $12.5 Per Feature, Per Month Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.1 (534) Value For Money 5.0 (1) Value For Money 4.2 (435) Customer Service 3.0 (1) Customer Service 4.5 (499) ## Customer Complaint Management Software alternatives Highest Rated [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Customer Complaint Management Software Overview ### What company size and specific industries is Customer Complaint Management Software built for? Customer Complaint Management Software is designed for small businesses with a few users through large global organizations with thousands of users across multiple locations. It fits companies that need a scalable complaint management application, though no specific industries are named in the vendor description. Features and Usability ### What are the key features of Customer Complaint Management Software? Customer Complaint Management Software includes customer complaint tracking, feedback management, alerts and escalation, workflow management, and corrective and preventive actions (CAPA). It also offers activity tracking, an activity dashboard, audit trail, real-time updates, reporting and statistics, and API access for connecting complaint data with other systems. Integrations ### Which third-party tools and platforms does Customer Complaint Management Software integrate with? Customer Complaint Management Software integrates with Intelex EHS Software and SAP Business One. These catalog integrations connect complaint workflows with EHS and ERP systems, supporting data sharing across compliance and business operations. Getting Started and Support ### What training and onboarding options does Customer Complaint Management Software offer? Customer Complaint Management Software provides videos for training and onboarding. Videos support self-paced learning and can be used to review setup steps, learn core features, and revisit guidance as needed during early use. Getting Started and Support ### What customer support options does Customer Complaint Management Software offer? Customer Complaint Management Software provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. No reviewer feedback is available for support quality, so user experience details such as response speed, helpfulness, or common frustrations cannot be assessed from the provided data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Alerts/Escalation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Customer Complaint Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track customer complaints from initiation through resolution Feedback Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Real-Time Updates 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made Customer Complaint Management Software 11 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases A record of all activities within the system, including user access, changes made, etc. Investigate and take action at root cause or error in processes to prevent recurring issues Track customer complaints from initiation through resolution Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic $12.50 Per Feature,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[ Intelex EHS Software](https://www.capterra.com/p/80803/EHS-Management-Software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (1) 3.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent WA Waqas A. Corporate Quality Assurance Manager Restaurants ### "Never let your customers down with this solution!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 May 27, 2022 Pros As one of the largest restaurants group in the UAE, we serve more than 20,000 customers daily. It was a hectic and time-consuming task to ensure all customers' feedback and complaints are resolved in the best possible manner as without a proper system, it was all hit and trial procedure. With CMS, we were able to overcome this challenge and ensure all complaints and suggestions are routed through a ticketing system to check what was done to ensure customer recovery, what was done to ensure it won't repeat again, and what pieces of training/investigations were done in this regard? We are very satisfied with the whole scope of CMS and looking forward to new features and reporting systems to further enhance our customers' experience Cons I believe the reporting system can be better, it can be automated and integrated to get timely reports and to see daily, weekly, and monthly automated reports for progress and closures. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.