--- title: "Hotel Superhero Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hotel Superhero Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/215214/Hotel-Superhero/" page_type: "product" language: "en" --- # Hotel Superhero Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Hotel Superhero ## What is Hotel Superhero? Hotel Superhero is a next-gen, cloud-native hotel management software which is built to empower hoteliers and lend a remarkable experience to their guests. With its completely integrated modules ranging from front desk to finance, rate manager to customer profiles, POS to channel manager Superhero is ready to change the PMS ecosystem completely. Join the trend now to experience unprecedented control over your core business, that is to keep your guests happy, and be the Superhero of your hotel. ## What is Hotel Superhero used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Business Management](https://www.capterra.com/business-management-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hotel Superhero?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://hotelsuperhero.com&name=Hotel Superhero) ## Hotel Superhero Overview Updated August 2026 AI summary Hotel Superhero is a cloud-based hospitality property management platform for organizations of all sizes, offering reservations, calendar, and online booking capabilities alongside CRM, housekeeping, billing, and employee management. It supports multi-property and single-property operations, integrates with GDS/OTA channels and POS systems, and provides features for reporting, marketing automation, and loyalty programs across web, Mac, and Windows deployments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hotel Superhero 4.8 (6) VS. [4.6 (1,477)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (6) Ease Of Use 4.6 (1,537) Value For Money 4.7 (6) Value For Money 4.4 (1,171) Customer Service 5.0 (6) Customer Service 4.6 (1,070) ## Hotel Superhero alternatives [WPS Office](https://www.capterra.com/p/126794/WPS-Office/) [4.5 (1,537)](https://www.capterra.com/p/126794/WPS-Office/reviews/) Starting price $29.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/126794/WPS-Office/) [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) [4.3 (8,514)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) Starting price $38.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190778/QuickBooks-Online/) Highest Rated [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) [4.6 (6,098)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147657/monday-com/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18,806)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61368/Salesforce/) [View all alternatives](https://www.capterra.com/p/215214/Hotel-Superhero/alternatives/) ## FAQs about Hotel Superhero Overview ### What company size and specific industries is Hotel Superhero built for? Hotel Superhero is designed for small to mid-sized hospitality businesses, including individual hotels, hotel groups, B&Bs, hostels, homestays, and vacation rentals. It fits lodging operators that need support with cost control, revenue growth, and guest experience management. Features and Usability ### What are the key features of Hotel Superhero? Hotel Superhero offers communication management, HR management, and payment processing, along with booking management and reservations management for room booking. It also includes channel management, front desk management, housekeeping management, billing and invoicing, rate management, reporting and analytics, and third-party integrations for multi-property operations. Getting Started and Support ### What training and onboarding options does Hotel Superhero offer? Hotel Superhero provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, while documentation and videos offer self-paced reference materials for learning features and setup steps. Getting Started and Support ### What customer support options does Hotel Superhero offer? Hotel Superhero provides email/help desk, phone support, and 24/7 live rep support. It is not possible to summarize user experience with support from reviewer feedback here, because no support-related reviews are available in the catalog data. ## Features AI summary Based on 2,051 Hospitality Property Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**59%**) Hotel Superhero supports all three features that reviewers consider most important: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help properties manage bookings accurately, keep availability up to date, and accept guest reservations through online channels, allowing teams to reduce manual work and improve the guest booking experience. Online Booking 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage GDS/OTA Integration 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Housekeeping Management 4.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff CRM 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Hotel Superhero 45 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Extended Stay: Long term accommodation for guests - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Rate Management: Track/optimize rates in relation to usage - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants - Single Property: One location - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.8 (6) 4.8 Based on 6 reviews ## Pricing Value for money 4.7 (6) ### Starting price Free trial not available Value for money 4.7 (6) 4.7 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AV Arjun V. Director Hospitality ### "Review - UPAR HOTELS " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 22, 2022 Pros Helped linking all the OTA’s . Understanding upcoming bookings Cons 1) It’s not made for the mobile view 2) Doesn’t have an app Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RP Rajkamal P. Manager Hospitality ### "User friendly and fast. Need few more features to make it even better . " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 4, 2022 Over all Very satisfied with the product, expectations are more. Pros Response time and the fast service without any leg Cons CRM management need lot of improvement and the property wise dashboard which help in planning. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KG Kamal G. Partner Hospitality ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 11, 2022 Good product with great features Pros User friendly and easy to use. Good for in this budget with all features and can be customised Cons Nothing as such. Ovet all good experience so far Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Manoj K. FDM Hospitality ### "User friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2022 It is user friendly software. Easy to new joiner. Billing is easy. Pros New upgradation you get know the everything at one screen and billing part. Cons There is nothing as of now which i dont like. All is perfect Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PK Pankaj K. General manager Hospitality ### "Excellent " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2022 Fabulous Pros This is really good software specially for hospitality recommended to everyone Cons Superb....................................................... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Mayank M. Director Hospitality ### "Hotel Superhero " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 22, 2022 Overall experience is good. Support from the back end is satisfactory. Pros The integration with the Treebo's sales team and the OTA bookings really help us keeping track of current and upcoming bookings and room inventory. Cons We cannot post f&b bills along with the room bill. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.