--- title: "Boei Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Boei Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/215260/Boei/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # Boei Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Boei ## What is Boei? Boei is a cloud-based website communication platform that combines an AI chatbot, live chat, shared inbox, CRM, and over 50 contact channels in a single lightweight website widget. Businesses install it on their website without coding and use it to answer visitor questions, capture leads, and manage customer conversations around the clock. The platform pulls together messages from WhatsApp, email, SMS, Messenger, Telegram, and other channels into one shared inbox. Teams can handle conversations together, assign chats to agents, and store contact details in the built-in CRM. Core features include lead capture forms, FAQ and newsletter widgets, callback forms, and an analytics dashboard. Agencies can manage multiple client accounts under one login with white-label and custom domain support. Boei suits small businesses, e-commerce stores, SaaS companies, startups, and digital agencies. ## What is Boei used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/) Top alternative Featured Overall rating Based on 25 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $19 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Boei?[Manage this product listing](https://www.g2.com/products/boei/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Boei 5.0 (25) VS. [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $19 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (25) Ease Of Use 4.7 (80) Value For Money 5.0 (24) Value For Money 4.5 (61) Customer Service 4.9 (24) Customer Service 4.6 (63) ## Boei alternatives [Kustomer](https://www.capterra.com/p/158128/Kustomer/) [4.7 (80)](https://www.capterra.com/p/158128/Kustomer/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158128/Kustomer/) Highest Rated [Moveo.AI](https://www.capterra.com/p/266793/MveoAI/) [5.0 (9)](https://www.capterra.com/p/266793/MveoAI/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266793/MveoAI/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,729)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (271)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) ## FAQs about Boei Overview ### Which roles and teams benefit most from Boei? Boei is most used by founders, owners, CEOs, and directors who oversee digital operations and need to manage website communication and visitor engagement. Web designers, developers, SEO specialists, funnel builders, and digital marketers use it to support lead capture, improve site interactions, and guide prospects through conversion paths. Answer based on 25 reviews Overview ### What company size and industries is Boei built for? Boei serves small businesses, with 96% of reviewers, and is most used in Marketing and Advertising at 28%. It also supports agencies and service businesses in Education Management and Information Technology and Services, each representing 8% of reviewers. Its primary use case is 24/7 customer engagement, including qualifying, quoting, and booking leads automatically. Answer based on 25 reviews Features and Usability ### What are the key features of Boei? Boei offers live chat, chatbot, automated responses, and alerts/notifications for customer communication. It also includes multi-channel communication, multi-channel data collection, customer history, and engagement tracking. Additional features include reporting/analytics, feedback management, customizable branding, widgets, third-party integrations, social media integration, and multi-language support. Integrations ### Which third-party tools and platforms does Boei integrate with? Boei integrates with over 20 third-party tools across scheduling, chat, social, and messaging. Key integrations include Calendly, Book Like A Boss, Crisp, Intercom, Drift, JivoChat, Discord, Telegram, WhatsApp, Instagram, Meta for Business, LinkedIn for Business, Twitter/X, Snapchat for Business, Viber, Google Maps, BotStar, Continually, Froged, and Quriobot. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Boei offer? Boei provides live online training and documentation to help teams get started. Live online sessions support guided setup and feature walkthroughs, while documentation offers written reference material for self-paced learning and step-by-step lookup as needed. Answer based on 1 reviews Getting Started and Support ### What customer support options does Boei offer? Boei provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat. Support is designed to cover common questions and real-time help, but no reviewer feedback is available here to describe response speed, agent helpfulness, or any recurring support issues. ## Features AI summary Based on 1,278 Chatbot reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Boei supports **Automated Responses** and **Natural Language Processing**, giving teams a way to reply faster and handle user questions with more relevant, context-aware interactions. However, it does not include **Language Detection**. Instead, it offers **Live Chat** (**48%**), which gives businesses another highly valued way to manage customer conversations in real time, helping teams respond quickly and provide better support across more touchpoints. Live Chat 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Ability to chat online in real time Communication Management 4.9 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Engagement Tracking 4.6 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Reporting/Analytics 5.0 (8) 75.00% of 8 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Third-Party Integrations 4.3 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Customizable Fields 4.4 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Boei 19 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.6 (25) 4.6 Based on 25 reviews ## Pricing Value for money 5.0 (24) Free Trial Starter $19.00 Flat Rate,Per Month Growth (Most Popular) $49.00 Flat Rate,Per Month Business $129.00 Flat Rate,Per Month Scale $229.00 Flat Rate,Per Month Value for money 5.0 (24) 5.0 Based on 24 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Viber](https://www.capterra.com/p/180348/Viber/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (24) 4.9 Based on 24 reviews ## User reviews Overall rating 5.0 Based on 25 reviews Filter by rating Counts reflect reviews available in this feed. 5(24) 4(1) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Grzegorz G. Owner Used the software for: 3-5 years ### "Boei - simple yet powerful communicator for your website" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 6, 2023 I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. Pros An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. Cons I can't think about real drowbacks. The \[SENSITIVE CONTENT\] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jairo R. Account Executive Used the software for: 1-3 years ### "Boei - The Super Sized Menu" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2022 Excellent product and service. I can't complain about the level of support I've received. They are receptive to customer feedback and have a public roadmap. Pros The ease of setting it up and rolling it out. This tool is super easy to set up and helps drive conversions. Cons It's relatively new and still evolving so patience is required for some feature rollouts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Joshua G. CEO Used the software for: 1-3 years ### "Quick and easy chat menu" 4.0 December 27, 2022 Pros I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. Cons I wish there was a better UI or more design options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jaime M. Co-Founder Used the software for: Less than 1 year ### "A simple and minimalistic tool with a lot of power!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 6, 2021 Displaying all of our contacts in a compact and easy to access way. Pros At it's core it's an easy way to allow your visitors to choose between their favourite contact method to reach you, however with extra features like direct call, call me back, feedback, work hours and some more as one of the best aspects is that the developer is very friendly, attentive and continues to add more features to it and listens to the comunity. It's an easy and quick solution for smaller businesses or projects. If you have multiple projects also makes it easy to organize all of their contacts in the same platform. Easily works anywhere/on any platform, is beautifully simple and can be used to substitute the ugly widgets of chats like JivoChat, because Boei gives you a great freedom to customize. You can easily customize it however you want, even add CSS etc. and the best part is that the developer keeps updating and adding features to the tool. For the future I would love to see more several themes/designs/templates for how the boei links appear on the page, maybe one where the links appear as icon bubbles (with the same design as the Boei bubble) that stack on top of boei. Cons It would be nice if when you setup only one link per boei button, it would open this link automatically (since there are not more links to choose from, requiring multiple clicks from the user is irrelevant/more friction). I'm aware Boei is supposed to support multiple contact methods, but because boei is also a great way to easily customize your chat contact bubble button and make it fit your websit, indepently of the service you use, and sometimes you might just want to use one service which has a very ugly button (such as the example of jivo) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Julien V. CEO Used the software for: 1-3 years ### "Lightweight and efficient widget" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2022 Very happy to have a widget letting website visitors contacting us through their preferred channel (contact form, phone, whatsapp, messenger, etc) Pros Lightweight, easy to deploy, opens instantly without slowing down the website Cons design could be more modern and attractive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Frans Booth W. Owner Manager Digital Specialist Used the software for: Less than 1 year ### "Very Clever Plugin with instant benefits" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 4, 2021 It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Pros Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. Cons I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IA Ilias A. SEO Specialist Used the software for: 1-3 years ### "Easy lightweight lead generation tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2022 It brings more leads that possibly would not come without it, making it extremely easy for users to contact you instantly. After setting it up, I just have more leads. Simple. Pros Boei is really easy to get going. It's lightweight so you can use it without getting bogged down by any complex features and it converts site visitors into leads for you. You'll get weekly reports on the performance with ideas for what might be improved next! Cons I haven't found a single downside to the usage I do of this. Support requests are handled quickly and efficiently, while the features have been consistently improving since I started using it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Founder Used the software for: Less than 1 year ### "Great solution if you don want/need a chatbot with all the bells and whistles" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2023 Boei is a convenient, multi-channel on site contact solution, it excels in simplicity, privacy, and analytics. It's ideal for businesses looking to improve communication quickly and effectively. Pros Boei offers a range of options that make it a worthy consideration for businesses seeking a simplified contact solution. What stands out for me are the 50 communication channels, ranging from messengers to many third party tools, the multi-language support, GDPR compliance, and analytics to measure interactions. Cons It could have more customization options for widget design and placement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. David S. Director of Installation Used the software for: Less than 1 year ### "Great service to simplify contact channels on websites" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 19, 2022 Pros It's extremely easy to gather different communication channels under one UI, simplifying the contact process for users, which is essential because it allows us to meet our clients via their preferred method (and not the one we impose on them) Cons I wish they had more design options to make it less standard amongst different websites. Another thing that could be better is the speed at which new integrations are added; it could be faster. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. José Manuel D. Founder Used the software for: Less than 1 year ### "Easy to setup & use, excellent tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2021 Pros Very easy to install and use. A lot of options of contact. Cons User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact( Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/215260/Boei/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.