---
title: "Boei Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Boei Software - reviews, pricing plans, popular comparisons to other Chatbot products and more."
source_url: "https://www.capterra.com/p/215260/Boei/"
page_type: "product"
language: "en"
---

# 

 Boei Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 11, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Boei

## What is Boei?

Boei is a cloud-based website communication platform that combines an AI chatbot, live chat, shared inbox, CRM, and over 50 contact channels in a single lightweight website widget. Businesses install it on their website without coding and use it to answer visitor questions, capture leads, and manage customer conversations around the clock. The platform pulls together messages from WhatsApp, email, SMS, Messenger, Telegram, and other channels into one shared inbox. Teams can handle conversations together, assign chats to agents, and store contact details in the built-in CRM. Core features include lead capture forms, FAQ and newsletter widgets, callback forms, and an analytics dashboard. Agencies can manage multiple client accounts under one login with white-label and custom domain support. Boei suits small businesses, e-commerce stores, SaaS companies, startups, and digital agencies.

## What is Boei used for?

[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)

Top alternative

Featured

Overall rating

Based on 25 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$19

Flat Rate, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Boei?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://rubyfoundry.com/&name=Boei)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Boei

5.0 (25)

VS.

[4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting Price

$19

Flat Rate, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (25)

Ease Of Use

4.7 (707)

Value For Money

5.0 (24)

Value For Money

4.5 (619)

Customer Service

4.9 (24)

Customer Service

4.6 (654)

## Boei alternatives

Highest Rated

[4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (268)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Starting price

$75.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/)

[Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)

[4.1 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

77%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/265368/Zenvia-Conversion/)

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

[4.5 (3,058)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/132666/Pipedrive/)

## FAQs about Boei

Overview

### Which roles and teams benefit most from Boei?

Boei is most used by founders, CEOs, owners, and directors who need a simple way to capture leads and improve website conversions. Marketing specialists, SEO professionals, and funnel builders use it to launch on-site campaigns, while web designers and developers deploy and optimize messaging without heavy technical overhead.

Answer based on 25 reviews

Overview

### What company size and industries is Boei built for?

Boei is built primarily for small businesses, which make up 96% of reviewers, especially Marketing and Advertising at 28%. It also serves agencies and service businesses in IT and Education Management, each at 8%, with limited enterprise use at 4%, mainly for customer engagement and around-the-clock lead qualification, quoting, and booking.

Answer based on 25 reviews

Features and Usability

### What are the key features of Boei?

Boei offers live chat, chatbot, and automated responses for customer communication, plus alerts/notifications and engagement tracking. It also includes customer history, feedback management, and reporting/analytics, with multi-channel communication, multi-channel data collection, multi-language support, customizable branding, widgets, and third-party integrations.

Integrations

### Which third-party tools and platforms does Boei integrate with?

Boei integrates with over 20 platforms, including communication and customer engagement tools like Crisp, Intercom, Drift, JivoChat, Telegram, WhatsApp, and Discord. It also connects with Calendly, Google Maps, Instagram, LinkedIn for Business, Meta for Business, Snapchat for Business, Twitter/X, Viber, and Acumbamail.

Answer based on 7 reviews

Getting Started and Support

### What training and onboarding options does Boei offer?

Boei provides live online training and documentation for teams getting started. Live online sessions support guided setup and feature walkthroughs with a trainer, while documentation offers written reference material for self-paced review and step-by-step guidance.

Answer based on 1 reviews

Getting Started and Support

### What customer support options does Boei offer?

Boei provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. No reviewer feedback is available here to describe response times, helpfulness, or common frustrations, so the support experience cannot be characterized beyond the listed channels.

## Features

AI summary

Based on 3,697 Chatbot reviews

Capterra data shows that buyers of customer engagement software rank the following features as their top priorities:

-   **Content Management** (**53%** of reviewers rated this feature as critical)
-   **Engagement Tracking** (**44%**)
-   **Activity Tracking** (**40%**)

Boei supports **Engagement Tracking**, but it does not include **Content Management** or **Activity Tracking**. Instead, it offers **Third-Party Integrations** (**45%**) and **Alerts/Notifications** (**42%**), which are also important to many reviewers. These features can help businesses connect Boei with other tools and keep teams informed about customer interactions, providing teams with better visibility and faster follow-up.

Engagement Tracking

4.6 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

Tracks metrics that provide insight into how a user interacts with any interface or product

Third-Party Integrations

4.3 (8)

62.50% of 8 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Alerts/Notifications

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Communication Management

4.9 (10)

60.00% of 10 reviewers that rated this feature as important or highly important

Manage and track all internal and external communication conducted via calls, email, text, or chat

Reporting/Analytics

5.0 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Customizable Fields

4.4 (7)

42.86% of 7 reviewers that rated this feature as important or highly important

Customize data fields to support various needs and use cases

Boei 19 features

### All Features
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Automated Responses: Automatic reply functionality for incoming messages
- Chatbot: AI-based platform which conducts a conversation via auditory or textual methods
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.
- Customer History: Access previous interactions or concerns to maintain customer relationships
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Fields: Customize data fields to support various needs and use cases
- Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product
- Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
- Live Chat: Ability to chat online in real time
- Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
- Multi-Channel Data Collection: Collect information from multiple sources
- Multi-Language: Manage and support multiple languages
- Natural Language Processing: Process and analyze human language in text or audio form
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Widgets: An extended application or connector that enables users to perform additional services with their current set of tools

---

Get Advice

We can help you find the software with the features you need.

Features

4.6 (25)

4.6

Based on 25 reviews

## Pricing

Value for money

5.0 (24)

Free Trial

Starter

$19.00

Flat Rate,Per Month

Growth (Most Popular)

$49.00

Flat Rate,Per Month

Business

$129.00

Flat Rate,Per Month

Scale

$229.00

Flat Rate,Per Month

Value for money

5.0 (24)

5.0

Based on 24 reviews

## Integrations

[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Telegram](https://www.capterra.com/p/180347/Telegram/)[

Instagram](https://www.capterra.com/p/210721/Instagram/)[

Calendly](https://www.capterra.com/p/148036/Calendly/)[

Viber](https://www.capterra.com/p/180348/Viber/)[

Meta for Business](https://www.capterra.com/p/213257/Facebook/)[

Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (24)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (24)

4.9

Based on 24 reviews

## User reviews

Overall rating

5.0

Based on 25 reviews

Filter by rating

5(24)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AN

Anonymous User

Founder

Health, Wellness and Fitness

### "Great solution if you don want/need a chatbot with all the bells and whistles"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 24, 2023

Boei is a convenient, multi-channel on site contact solution, it excels in simplicity, privacy, and analytics. It's ideal for businesses looking to improve communication quickly and effectively.

Pros

Boei offers a range of options that make it a worthy consideration for businesses seeking a simplified contact solution. What stands out for me are the 50 communication channels, ranging from messengers to many third party tools, the multi-language support, GDPR compliance, and analytics to measure interactions.

Cons

It could have more customization options for widget design and placement.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 25, 2023

Thanks for your great review! Btw. we recently introduced more customizations for the widget design (adjust almost all colors). Ruben

Grzegorz G.

Owner

Education Management

### "Boei - simple yet powerful communicator for your website"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

January 3, 2023

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback.

Pros

An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages.

Cons

I can't think about real drowbacks. The \[SENSITIVE CONTENT\] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Switched from

[BotStar](https://www.capterra.com/p/180449/BotStar/)

Issues, unreliable, critical features (chatbot) withdrawal by developers

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 10, 2023

Hi Grzegorz, Thanks a lot for your great review! Ruben

Joshua G.

CEO

E-Learning

### "Quick and easy chat menu"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

December 17, 2022

Pros

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple.

Cons

I wish there was a better UI or more design options.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 4, 2023

Hi Joshua, Thanks for your review! Would love to learn what design improvements we can make, would you email me on ruben@boei.help Ruben

JR

Jairo R.

Account Executive

Logistics and Supply Chain

### "Boei - The Super Sized Menu"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 15, 2022

Excellent product and service. I can't complain about the level of support I've received. They are receptive to customer feedback and have a public roadmap.

Pros

The ease of setting it up and rolling it out. This tool is super easy to set up and helps drive conversions.

Cons

It's relatively new and still evolving so patience is required for some feature rollouts.

Alternatives considered

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reasons for choosing Boei

The costs and value considering how Boei has a considerable amount of integration capabilities.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 4, 2023

Hi Jairo, Thanks for your great review! Ruben

RD

Ronald D.

Director

Information Technology and Services

### "BOEI Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 14, 2022

Excellent support and response

Pros

Ability to deploy across multiple sites as we have a SAAS platform

Cons

The default logos can be improved and perhaps some customization

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 4, 2023

Hi Ronald, Thanks for your great review! Ruben

David S.

Director of Installation

Construction

### "Great service to simplify contact channels on websites"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 9, 2022

Pros

It's extremely easy to gather different communication channels under one UI, simplifying the contact process for users, which is essential because it allows us to meet our clients via their preferred method (and not the one we impose on them)

Cons

I wish they had more design options to make it less standard amongst different websites. Another thing that could be better is the speed at which new integrations are added; it could be faster.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 19, 2022

Hi David, Thanks a lot for your great review! Ruben

IA

Ilias A.

SEO Specialist

Marketing and Advertising

### "Easy lightweight lead generation tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 9, 2022

It brings more leads that possibly would not come without it, making it extremely easy for users to contact you instantly. After setting it up, I just have more leads. Simple.

Pros

Boei is really easy to get going. It's lightweight so you can use it without getting bogged down by any complex features and it converts site visitors into leads for you. You'll get weekly reports on the performance with ideas for what might be improved next!

Cons

I haven't found a single downside to the usage I do of this. Support requests are handled quickly and efficiently, while the features have been consistently improving since I started using it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 15, 2022

Hi Ilias, Thanks a lot for your amazing review! Ruben

Julien V.

CEO

Marketing and Advertising

### "Lightweight and efficient widget"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 9, 2022

Very happy to have a widget letting website visitors contacting us through their preferred channel (contact form, phone, whatsapp, messenger, etc)

Pros

Lightweight, easy to deploy, opens instantly without slowing down the website

Cons

design could be more modern and attractive

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 15, 2022

Hi Julien, Thanks a lot for your amazing review! Ruben

AS

Andres S.

Entrepreneur

Information Technology and Services

### "Great communication app for my website"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 9, 2022

I use the tool on my website to get in touch with my visitors and without having to publish a form that could be abused by spammers. Communication is more fluent and direct as each user can choose their preferred channel to get in touch.

Pros

I like the ease of use, short learning curve, customization, loading speed, options, reports & analitics.

Cons

Nothing much. I does what it is intended to do. Maybe more options for positioning or bubble forms. Nothing really related with the main purpose of the tool.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 4, 2023

Hi Andres, Thanks for your great review! Ruben

VW

Vance W.

Digital Marketer

Marketing and Advertising

### "Easy-to-deploy floating contact button"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 9, 2022

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads.

Pros

Ease of deployment, lightweight code, and overall flexibility and functionality

Cons

The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Switched from

[Drift](https://www.capterra.com/p/227417/Drift/)

[Crisp](https://www.capterra.com/p/151292/Crisp/)

Cost and ease of deployment

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 15, 2022

Hi Vance, Thanks a lot for your amazing review! Ruben

[View all Reviews](https://www.capterra.com/p/215260/Boei/reviews/)

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