# Boei Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Boei the right Customer Engagement solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215260/Boei/reviews --- Boei 5 (25) [View alternatives](https://www.capterra.com/p/215260/Boei/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Boei Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews SM Stefan M CEOWholesale, 2 - 10 employeesUsed the software for: 6-12 months. “The integration of communication channels like WhatsApp, Facebook Messenger and telegram as chat widgets on every page I like, the customizability and the very easy setup“ September 29, 2022 Rv Robert-Jan v CEO / FounderMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “Easy to use, very flexible, perfect solution for clients who want a chat function that allows different channels“ September 24, 2021 Bikram K. S OwnerEvents Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Ease of use, and painless integration of various chat platforms.“ March 16, 2021 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Grzegorz G. Owner Education Management Used the software for: 2+ years ### "Boei - simple yet powerful communicator for your website" January 3, 2023 5.0 I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. Pros An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. Cons I can't think about real drowbacks. The \[SENSITIVE CONTENT\] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic. Switched from [BotStar](https://www.capterra.com/p/180449/BotStar/) Issues, unreliable, critical features (chatbot) withdrawal by developers Review Source Response from Boei January 10, 2023 Hi Grzegorz, Thanks a lot for your great review! Ruben JR Jairo R. Account Executive Logistics and Supply Chain Used the software for: 1-2 years ### "Boei - The Super Sized Menu" December 15, 2022 5.0 Excellent product and service. I can't complain about the level of support I've received. They are receptive to customer feedback and have a public roadmap. Pros The ease of setting it up and rolling it out. This tool is super easy to set up and helps drive conversions. Cons It's relatively new and still evolving so patience is required for some feature rollouts. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Boei The costs and value considering how Boei has a considerable amount of integration capabilities. Review Source Response from Boei January 4, 2023 Hi Jairo, Thanks for your great review! Ruben Joshua G. CEO E-Learning Used the software for: 1-2 years ### "Quick and easy chat menu" December 17, 2022 4.0 Pros I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. Cons I wish there was a better UI or more design options. Review Source Response from Boei January 4, 2023 Hi Joshua, Thanks for your review! Would love to learn what design improvements we can make, would you email me on ruben@boei.help Ruben JM Jaime M. Co-Founder Retail Used the software for: 6-12 months ### "A simple and minimalistic tool with a lot of power!" December 3, 2021 5.0 Displaying all of our contacts in a compact and easy to access way. Pros At it's core it's an easy way to allow your visitors to choose between their favourite contact method to reach you, however with extra features like direct call, call me back, feedback, work hours and some more as one of the best aspects is that the developer is very friendly, attentive and continues to add more features to it and listens to the comunity. It's an easy and quick solution for smaller businesses or projects. If you have multiple projects also makes it easy to organize all of their contacts in the same platform. Easily works anywhere/on any platform, is beautifully simple and can be used to substitute the ugly widgets of chats like JivoChat, because Boei gives you a great freedom to customize. You can easily customize it however you want, even add CSS etc. and the best part is that the developer keeps updating and adding features to the tool. For the future I would love to see more several themes/designs/templates for how the boei links appear on the page, maybe one where the links appear as icon bubbles (with the same design as the Boei bubble) that stack on top of boei. Cons It would be nice if when you setup only one link per boei button, it would open this link automatically (since there are not more links to choose from, requiring multiple clicks from the user is irrelevant/more friction). I'm aware Boei is supposed to support multiple contact methods, but because boei is also a great way to easily customize your chat contact bubble button and make it fit your websit, indepently of the service you use, and sometimes you might just want to use one service which has a very ugly button (such as the example of jivo) Review Source Response from Boei December 6, 2021 Hi Jaime, thanks a lot for your great review and feedback. We will take your suggestions along to make Boei even better :) Ruben Julien V. CEO Marketing and Advertising Used the software for: 1-2 years ### "Lightweight and efficient widget" December 9, 2022 5.0 Very happy to have a widget letting website visitors contacting us through their preferred channel (contact form, phone, whatsapp, messenger, etc) Pros Lightweight, easy to deploy, opens instantly without slowing down the website Cons design could be more modern and attractive Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Ability to send whatsapp messages Review Source Response from Boei December 15, 2022 Hi Julien, Thanks a lot for your amazing review! Ruben Proinsias M. Owner Manager Digital Specialist Online Media Used the software for: 6-12 months ### "Very Clever Plugin with instant benefits" March 3, 2021 5.0 It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Pros Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. Cons I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated. Reason for choosing Boei Less clicks to make contact with my enquiry portal. I wanted customers to have newarly no barriers to make contact particulaty from a Smart Phone Review Source IA Ilias A. SEO Specialist Marketing and Advertising Used the software for: 1-2 years ### "Easy lightweight lead generation tool" December 9, 2022 5.0 It brings more leads that possibly would not come without it, making it extremely easy for users to contact you instantly. After setting it up, I just have more leads. Simple. Pros Boei is really easy to get going. It's lightweight so you can use it without getting bogged down by any complex features and it converts site visitors into leads for you. You'll get weekly reports on the performance with ideas for what might be improved next! Cons I haven't found a single downside to the usage I do of this. Support requests are handled quickly and efficiently, while the features have been consistently improving since I started using it. Review Source Response from Boei December 15, 2022 Hi Ilias, Thanks a lot for your amazing review! Ruben VR Verified Reviewer Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great solution if you don want/need a chatbot with all the bells and whistles" August 24, 2023 5.0 Boei is a convenient, multi-channel on site contact solution, it excels in simplicity, privacy, and analytics. It's ideal for businesses looking to improve communication quickly and effectively. Pros Boei offers a range of options that make it a worthy consideration for businesses seeking a simplified contact solution. What stands out for me are the 50 communication channels, ranging from messengers to many third party tools, the multi-language support, GDPR compliance, and analytics to measure interactions. Cons It could have more customization options for widget design and placement. Review Source Response from Boei August 25, 2023 Thanks for your great review! Btw. we recently introduced more customizations for the widget design (adjust almost all colors). Ruben David S. Director of Installation Construction Used the software for: 6-12 months ### "Great service to simplify contact channels on websites" December 9, 2022 5.0 Pros It's extremely easy to gather different communication channels under one UI, simplifying the contact process for users, which is essential because it allows us to meet our clients via their preferred method (and not the one we impose on them) Cons I wish they had more design options to make it less standard amongst different websites. Another thing that could be better is the speed at which new integrations are added; it could be faster. Review Source Response from Boei December 19, 2022 Hi David, Thanks a lot for your great review! Ruben José Manuel D. Founder Media Production Used the software for: 6-12 months ### "Easy to setup & use, excellent tool!" June 24, 2021 5.0 Pros Very easy to install and use. A lot of options of contact. Cons User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact( Alternatives considered [Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/) Review Source Response from Boei June 25, 2021 Hi Jose, Thanks a lot for your review :) Ruben VW Vance W. Digital Marketer Marketing and Advertising Used the software for: 1-2 years ### "Easy-to-deploy floating contact button" December 9, 2022 5.0 We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Pros Ease of deployment, lightweight code, and overall flexibility and functionality Cons The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution. Switched from [Drift](https://www.capterra.com/p/227417/Drift/)[Crisp](https://www.capterra.com/p/151292/Crisp/) Cost and ease of deployment Review Source Response from Boei December 15, 2022 Hi Vance, Thanks a lot for your amazing review! Ruben AH Albert H. Trainer Education Management Used the software for: Less than 6 months ### "Best solution for communication through your website!" August 25, 2022 5.0 I Used Replain before, but that is very complicated to manage. I searched for this solution for a long time and I really like it very much! Pros There is a long list of communication channels you can choose from! Easy to implemetn by Code or Plugin (Wordpress) Cons It really is a great tool, I did not found any negative aspects at all! Review Source Response from Boei September 10, 2022 Hi Albert, thanks for your great review! Ruben MA Mark A. Webdesign Online Media Used the software for: 1-2 years ### "Love BOEI FROM THE BEGINNING - \[SENSITIVE CONTENT\] is awesome. Boei is. Our customers are using it. perfect!" August 17, 2022 5.0 Pros all messangers. alot of websites usable . Cons CSS customization is not well descriped and could be take a more important part. Review Source Response from Boei August 24, 2022 Thanks a lot for your awesome review! We will look into making the customization a bit easier :) Ruben AS Andres S. Entrepreneur Information Technology and Services Used the software for: 6-12 months ### "Great communication app for my website" December 9, 2022 5.0 I use the tool on my website to get in touch with my visitors and without having to publish a form that could be abused by spammers. Communication is more fluent and direct as each user can choose their preferred channel to get in touch. Pros I like the ease of use, short learning curve, customization, loading speed, options, reports & analitics. Cons Nothing much. I does what it is intended to do. Maybe more options for positioning or bubble forms. Nothing really related with the main purpose of the tool. Review Source Response from Boei January 4, 2023 Hi Andres, Thanks for your great review! Ruben VR Verified Reviewer Pres Consumer Goods Used the software for: Less than 6 months ### "When Live-Chat just doesn’t cut-it anymore!" February 22, 2021 5.0 I first tried Boei when I wanted to give my customers a way to contact us other than Live-Chat. Originally Boei didn’t support the app that I needed, but after a quick chat with the founder, he integrated the app I needed before the weekend ended! I am really impressed with the quality of the software, but even more impressed with the team behind it! Pros I love all of the different options available with Boei. I also love the support from the founder. I now have the option for my customers to: E-Mail, DM, FB Message, WhatsApp, Live-Chat, & Fill out a form... all in one place! Cons I don’t have any complaints at all with the software. Review Source RV Robert-Jan V. CEO / Founder Marketing and Advertising Used the software for: 6-12 months ### "The minimalistic chat" September 24, 2021 5.0 I use it for clients who want to offer a way to connect to their website visitors and letting the visitor choose their preferred channel (Whatsapp, Facebook, Telegram, ...) and for that it's perfect! Pros Easy to use, very flexible, perfect solution for clients who want a chat function that allows different channels Cons Simplicity is key here, but some might think it's too simple and want a 'true' chat. Review Source Response from Boei October 4, 2021 Hi Robert-Jan, Thanks for your great review! Ruben Bikram K. S. Owner Events Services Used the software for: Less than 6 months ### "Best overall tool to add multiple chat platforms to your website" March 16, 2021 5.0 Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant Pros Ease of use, and painless integration of various chat platforms. Cons lacking integration with Frase and Gist and some of the labels are confusing. Review Source SM Stefan M. CEO Wholesale Used the software for: 6-12 months ### "Best Chat and Communication Widget I ever used. " September 29, 2022 5.0 Pros The integration of communication channels like WhatsApp, Facebook Messenger and telegram as chat widgets on every page I like, the customizability and the very easy setup Cons I don't have anything to complain about, yet. Review Source Response from Boei October 4, 2022 Thanks for your great review, Stefan! Ruben RD Ronald D. Director Information Technology and Services Used the software for: Less than 6 months ### "BOEI Review" December 14, 2022 5.0 Excellent support and response Pros Ability to deploy across multiple sites as we have a SAAS platform Cons The default logos can be improved and perhaps some customization Review Source Response from Boei January 4, 2023 Hi Ronald, Thanks for your great review! Ruben Arjun E. Funnel builder Marketing and Advertising Used the software for: Less than 6 months ### "Unique and very useful" March 22, 2022 5.0 Pros Boei is very easy to customize and install on my platforms Cons Sub-accounts have not yet arrived, and it's very important for my clients' use. Review Source Response from Boei May 5, 2022 Hi Arjun, thanks a lot for your great review! Btw subaccounts are ready, see this page: https://boei.help/docs/subusers-subaccounts Ruben GS Gavin S. Director Marketing and Advertising Used the software for: Less than 6 months ### "An great all in one chat tool" February 22, 2021 5.0 It makes it easier for website visitors to engage with me on the channel of their choice. Pros Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. Cons None at the moment, everything is working as it should be. Review Source VR Verified Reviewer Website developer Non-Profit Organization Management Used the software for: Less than 6 months ### "Great software" March 16, 2021 5.0 Boei.help is a useful tool for any website. With Boei I was able to set up the social media interactions with a simple approach. I could customize the Boei setting in a uniform way. Moreover, did Boei speed up my website building speed. Pros Easy to use. It is a very simple set up proces. Cons Translations are hard to set up. On my multilingual website do I restrict the use of text. Just social media icons. Review Source RP Ripal P. Manager Renewables & Environment Used the software for: Less than 6 months ### "It cannot get any easier then this" April 13, 2021 5.0 Pros Ease of Use Almost all the social media and chatting platform integration Amazing Price Support is awesome Cons More and better icons for integration(helpers) Review Source Response from Boei April 15, 2021 Awesome! Thanks for your great review. Happy to hear you like Boei :) Ruben OL Oisin L. Owner Retail Used the software for: Less than 6 months ### "All in one communication solution" March 19, 2021 5.0 Superb Pros They fact that it connects to every site and communication I can think of. Cons It's at the early stage of development and the ui could use a touch up but that's being very picky Review Source LH Lukáš H. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Great support widget" March 16, 2021 5.0 Pros Ease of use and the number of possible integrations Cons Honestly I can't say there is anything I didn't like when using Boei. Review Source Similar Products Featured ## Related categories [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)