--- title: "FlowPath Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FlowPath the right CMMS solution for you? Explore 90 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/215280/FlowPath-Facility-Management-Platform/reviews/" page_type: "reviews" language: "en" --- FlowPath 4.8 (90) [View alternatives](https://www.capterra.com/p/215280/FlowPath-Facility-Management-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of FlowPath Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews LB LISA B SPLOST Office and Budget ManagerEducation Management, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Ability to set up the system and dashboards for individual uses is a great option to have since we have many staff members that only need view certain information.“ September 11, 2025 DS David S Facilities ManagerVeterinary, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “If I had to try and nitpick something I am not a fan of would probably the process to create automatic PM's for recurring service for vendor such as HVAC, Landscaping, Septic, etc.).“ October 14, 2024 JT Josh T Facility Operation ManagerFacilities Services, 51 - 200 employeesUsed the software for: 1-2 years. “Definitely serves many purposes to help organize a task list and help coordinate a whole team without needing direct communication for mixed lists that can get lost in the fray.“ August 23, 2024 RC Russell C LocksmithEducation Management, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “This has shown me we have only scratched the surface of what this program is capable of doing.....“ August 23, 2024 DS David S Facilities ManagerVeterinary, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “They are constantly making improvements and rolling out updates that have been phenomenal and I am looking forward to see how fare they will go and the upcoming rollouts that will be HUGE in the industry.“ October 14, 2024 jm joey m critical facility technicianFacilities Services, 11 - 50 employeesUsed the software for: Less than 6 months. “still getting used to the system, there still a lot of issue that Iam running into“ August 29, 2024 DS David S Facilities ManagerVeterinary, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Leadership within FlowPath has always been open and responsive to any concerns or suggestions that we have had and have done everything in their power to roll out updates upon request.“ October 14, 2024 OH Olivia H Secretary IIIEducation Management, 201 - 500 employeesUsed the software for: 6-12 months. “The overall custom dashboard view is slow to loading data and is delayed.“ November 22, 2022 ## Showing most helpful reviews Showing 1-25 of 90 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark D. Collegewide Director of Facilities Higher Education Used the software for: Less than 6 months ### "Solid value. Highly recommended." July 24, 2025 5.0 Outstanding service and follow up. Solid value for the money. Would recommend this to any educational institution looking for a solid, easy to use and cost-effective solution. Pros Excellent program so far. Has all the features we need at an affordable price. Switchover from old program was easy with their support team. Lots of positive feedback from our staff and requesters on how easy it is to use. Cons So far nothing comes to mind. I'm a new user so will see how it goes over the longer term but so far so good. Alternatives considered [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/)[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[Coast](https://www.capterra.com/p/10004846/Coast/)[FMX](https://www.capterra.com/p/130563/FMX/) Reason for choosing FlowPath Best combination of features and pricing. Switched from [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/) Old contract expired. Wanted a newer/updated platform. Review Source JW John W. Parks and Open Spaces Manager Government Administration Used the software for: Less than 6 months ### "Initial Impressions" January 14, 2025 4.0 So far it's been great. The customer service is top notch. Alina has been awesome!!! Pros The ease of use. It is a multifunction system that combines many direct processes for parks. Cons Nothing so far. It's only been a few days Switched from [Trimble Cityworks](https://www.capterra.com/p/80839/CityWorks/)[CityReporter](https://www.capterra.com/p/148299/CityReporter/) Working for a new agency. I left a company that used City Works and the new employer uses FlowPath Review Source Response from FlowPath June 20, 2025 Thank you so much for the kind words! I’m really glad to hear that FlowPath has been working well for you and your team so far. It’s been a pleasure supporting you and our entire team is always here if you need anything! TBC Tara Blue C. Head Custiodian Accounting Used the software for: Less than 6 months ### "BlueCalabrese" September 10, 2024 3.0 overall my experience went very well with the exception of adding several people to one work order causes confusion Pros Easy to use, user friendly videos to explain how FlowPath works Cons there is no app to download to phone to use although you can go from another work order this is time consuming Review Source Response from FlowPath September 11, 2024 Hey Tara! Thanks for the review. Although we do not have an app to download directly from either the App or Google Play store, you can save FlowPath on a phone or tablet home screen directly. You can review another one of our user friendly guide on how to accomplish this here. https://intercom.help/flowpath/en/articles/6580781-how-to-access-flowpath-from-your-mobile-device DS David S. Facilities Manager Veterinary Used the software for: 2+ years ### "Fantastic CMMS program/People to work with! " October 14, 2024 5.0 I have been using FlowPath for a few years now and I cannot say enough how much I have enjoyed working with the system and also the staff. Leadership within FlowPath has always been open and responsive to any concerns or suggestions that we have had and have done everything in their power to roll out updates upon request. Considering how young this company is compared to their competitors FP is on the rise to rival some of the best CMMS programs out there and are only getting better. They are constantly making improvements and rolling out updates that have been phenomenal and I am looking forward to see how fare they will go and the upcoming rollouts that will be HUGE in the industry. Pros There are so many things that I love about FlowPath but the biggest would probably boil down to the ease of use with this system, it is very user friendly. FP dashboard is fantastic for reporting and constantly being improved. Monitoring and communicating in work orders is very simple. On the Admin side, it is extremely easy to change information for users and make other changes. Customer service is second to NONE! Cons If I had to try and nitpick something I am not a fan of would probably the process to create automatic PM's for recurring service for vendor such as HVAC, Landscaping, Septic, etc.). I am not a huge fan of having to create a piece of equipment in order to create PM's but I believe this is also something they are working on streamlining. Alternatives considered [ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/) Reason for choosing FlowPath Price did play a big part of the decision to move to FlowPath, along with the customer service and ease of use. Review Source Response from FlowPath November 18, 2024 Thank you for your fantastic and detailed review! We’re thrilled to hear that FlowPath’s ease of use, customizable features, and exceptional customer service have stood out to you. Your feedback on creating automatic PMs is greatly appreciated, and we’re actively working on streamlining that process to make it even better. We’re excited to continue delivering updates and improvements, and we’re honored to have earned your trust as we strive to become one of the best CMMS platforms in the industry! JH Joshua H. IT Coordinator Education Management Used the software for: Less than 6 months ### "Good Platform Overall" October 1, 2024 4.0 Our experience has been good overall. Users seem to like it and we are learning more about it each day, making it easier to service our users. Pros Easy to navigate and manage tickets. The dashboards are a great tool to see where things stand "at-a-glance". Cons Unable to set response "templates" and not able to assign tickets without going into the ticket itself. Switched from [HelpSpot](https://www.capterra.com/p/53431/HelpSpot/) To offer our Maintenance and Operations team more features than they previously had with Helpspot Review Source Response from FlowPath October 21, 2024 Thank you for your feedback! We're glad to hear that FlowPath has been easy to navigate and that the dashboards have been a helpful tool for tracking progress. We appreciate your suggestions regarding response templates and ticket assignment, and we're always looking for ways to improve. If you ever need assistance, we're here to help! AT Adam T. Director, Facilities Management Recreational Facilities and Services Used the software for: 2+ years ### "Flowpath: Software that Actually Cares!" August 28, 2024 5.0 I've worked with Flowpath for years at this point and the organization I deployed the software at grew along with them. The single most important thing in any deployment of tech is how well the company I'm buying from helps me get it deployed and works with the inevitable issues that come up. Flowpath and specifically \[sensitive content hidden\] have gone above and beyond to help me with any issues that come up. Obviously, as they grow, it won't always be possible to have a direct line to the owners of the company, but when it really counts, I've had both of them show up in big ways to make sure our implementation went well and I think that shows their commitment to their customers success now and in the future regardless of if they will be able to personally see to issues that arise or if their team needs to be the ones on troubleshooting. I've recommended this product multiple times and I will again! Pros Their usability, perfect for organizations both large and small, and their customer service Cons It is a growing company, has more to build out, but they are also agile in their responses to issues Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[openMAINT](https://www.capterra.com/p/135356/openMAINT/) Reason for choosing FlowPath The size of the team and their ability to deliver on customer service. Their concern and attention to their customers. Their ability to deliver on fixes in an agile and attentive way. Review Source Response from FlowPath September 4, 2024 Thank you so much for your continued support and thoughtful review! We're honored to have worked alongside you over the years and are thrilled to hear how FlowPath has grown with your organization. Our team is committed to delivering great customer service and staying agile as we continue to build out more features. We appreciate your recommendation and are always here to help with any future needs. Thanks again for being a valued partner! - Kait, FlowPath Customer Success EC Emily C. Field Services Project Manager Veterinary Used the software for: 6-12 months ### "Overall Great Program, Needs a Few Tweaks!" September 6, 2024 4.0 Overall, great program! Features on the admin side could be enhanced. As an admin user, I should be able to overwrite names of vendors. There should be a way to sync vendor info in COUPA and link it in the background. This way as an admin for my company, I can have the client-facing information show what I want my teams to see. Pros FlowPath is really user friendly from an end-user POV. Cons There are some admin features I would change regarding how PM's schedules are created and completed. Reporting needs to be more user friendly. Review Source Response from FlowPath September 9, 2024 Hey Emily! Thanks so much for your review and feedback. We'll definitely take this into consideration for our future enhancement releases. If you have any other feedback or questions, don't hesitate to reach out to your CSM to schedule a meeting or reach us via the live in app chat. - Kait, FlowPath Customer Success JI Jeff I. Coordinator of Facilities Education Management Used the software for: 6-12 months ### "Walton County School Dsitrict" August 26, 2024 5.0 FlowPath did a great job implementing new work order system with our school district. They were responsive, professional and made sure every one was trained properly. The FlowPath team is always accepting and accommodating to the needs of our school district. My maintenance team loves that they are able to navigate all their tasks with ease and the system is not to tech demanding. Pros Ease of use for our maintenance team, customer support and response time. Cons We would like to see expanded maps of our locations in the future Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We switched from Sales Force because of the price. However, once we switched we realized how much easier FlowPath was on our users. Review Source Response from FlowPath September 9, 2024 Hey Jeff!! Thank you for the wonderful review. We're so glad to hear that FlowPath is working well for you, especially the ease of use for your team, customer support and response time. We’ll continue to make sure FlowPath supports your team in the best way possible! - Kait, FlowPath Customer Success Team DR David R. Data Systems Manager Education Management Used the software for: Less than 6 months ### "New System Administator" September 8, 2024 5.0 Good. Was provided the tools needed for success. Pros Help and Support. Ease of use. This system is what we, a local district, had been looking for. Cons Nothing. Evretything we have seen so far is good. No cons found Alternatives considered [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/) Reason for choosing FlowPath Help and support. Onboarding process. Cost. Switched from [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/) Was not meeting our needs. Reports are clunky. End User ease of use. Review Source Response from FlowPath September 11, 2024 Thank you for your wonderful review David! We're thrilled to hear that FlowPath has been the solution your district was searching for, and that our help and support, ease of use, and onboarding process have met your expectations. If you ever need any further assistance, we're always here to support your success! WM William M. Head Custodian Education Management Used the software for: 6-12 months ### "Useful Program" August 30, 2024 5.0 Very happy with it so far. Has a very easy platform to understand and use Pros How easy it is to use. How much you can do with it. Cons Haven't had a problem yet. Every thing seems to work well Switched from [SchoolAuction.net](https://www.capterra.com/p/106652/SchoolAuction-net/) My company changed cause it wasnt easy to work with, and this has much more options Review Source Response from FlowPath September 4, 2024 We're thrilled to hear that you're finding FlowPath easy to use and that it's offering you the flexibility and options you need. It's always great to hear when users like yourself can streamline their workflows seamlessly. If you ever need any support or have suggestions for even more features, don't hesitate to reach out—we’re here to help! - Kait, FlowPath Customer Success BL Buddy L. Director of Construction and Facilities Veterinary Used the software for: Less than 6 months ### "Could not ask for a better Team/Product " February 18, 2022 5.0 I can not say enough about the Flowpath product and Team! We have had nothing but great experiences while implementing the product. The Flowpath Team has gone above and beyond to make lighting fast changes to the software to fit our needs. Pros Integration Ease of use Communication abilities Cons None at this time, it is hard to find any issues when the team is so helpful. Review Source Response from FlowPath February 22, 2022 Hey Buddy, thank you very much for your review. We're thrilled to hear that you've had such a positive experience with the integration and streamlining communication. We value your feedback and will continue to make sure FlowPath meets your needs. JS Jane S. General Manager Retail Used the software for: 1-2 years ### "Positive experience with FlowPath!" September 9, 2024 5.0 My overall experience with FlowPath has been good. It's easy to understand and create my workorders. Pros FlowPath is an easy-to-use application for my workorders. The communication back and forth is a great way to keep in touch with the progress. Cons It's not always clear who the vendor is that will be taking care of the project. Review Source Response from FlowPath September 17, 2024 Hi Jane! Thanks so much for your feedback. We appreciate and value your partnership. Our CSM will reach out for additional feedback on your vendor visibility. - Kait, FlowPath Customer Success JT Josh T. Facility Operation Manager Facilities Services Used the software for: 1-2 years ### "A great product that will help disorganized teams." August 23, 2024 5.0 Solid program, Offering solid solutions, Looking forward to keeping my facilities team better organized by utilizing this. Pros Definitely serves many purposes to help organize a task list and help coordinate a whole team without needing direct communication for mixed lists that can get lost in the fray. Cons It's features are all present and cooked in but the set up for individual inventory and users is a time sink, not a whole lot can be done to make it any easier than they have using the bulk import tools but definitely appears to be cumbersome. Review Source Response from FlowPath September 9, 2024 Thank you, Josh, for your feedback on FlowPath! It's great to hear you’re enjoying features. We're here to help if you need anything as you continue to grow with FlowPath! - Kait, FlowPath Customer Success AB Anthony B. Maintenance Facilities Services Used the software for: Less than 6 months ### "Flow path review" September 8, 2024 5.0 Flow path has completely changed our work order system for the better Pros The ease of use for managing work orders Cons I have not been able to find a con at the moment Review Source Response from FlowPath September 11, 2024 Thank you for your great feedback Anthony! We're thrilled to hear that FlowPath has made managing work orders easier and has positively transformed your system. If you ever have any questions or need assistance, we’re here to help! AB Alex B. Technical Operations Specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great tool for easy-to-use bikeshare maintenance" December 2, 2022 5.0 Great so far! Always excited to see what features will be coming out next. Has transformed the way we collect data about our maintenance work Pros Very intuitive platform. Simple and clean interfaces. Customizability options where useful. Very easy to track patterns and trends and search for specific information Cons Better interface for inventory tracking. More customizablity options on PM Scheduling Reason for choosing FlowPath \- Review Source Response from FlowPath December 7, 2022 Hi Alex! Thank you for submitting a review of your experience with FlowPath! We really appreciate your feedback. We are thrilled to hear that FlowPath has been a great tool for your team. I have taken your enhancement feedback to the product team for review and will keep you posted on any updates. -Kait JS Joe S. Facilities Manager Restaurants Used the software for: 2+ years ### "Workorder and Equipment management with ease." February 7, 2022 5.0 Flowpath has created the ability to the management the 16 locations that we serve with it, as well as the scheduling of tasks for the 8 technicians on staff. Tracking facilities needs, and inventory used, has had a huge positive impact on my time spent in Facilities Management. Pros Flowpath creates a smooth and simple workorder lifecycle, with optional QR code submissions and automatic status updates sent to the submitter. The ability for the location to clearly track the status and costs of any repair submitted is second to none. Cons Least? Why is this a required field?!? There I found a way around it. Review Source Response from FlowPath February 8, 2022 Hi Joe, thank you for your review and we appreciate your continued, valuable feedback across the board! We are working to make FlowPath an even better experience for you and all our customers and these reviews help tremendously. -Alex TS Tatum S. Assistant Manager of Wescott Acres Luxury Pet Resort Veterinary Used the software for: 6-12 months ### "Flowpath review! " September 6, 2024 5.0 Pros Its very clear and informative, the videos answer all of the questions I had. Cons I have no dislikes, flowpath is an amazing portal and makes submitting work orders very easy. Review Source Response from FlowPath September 11, 2024 Thank you for your kind words Tatum! We're thrilled that the videos have been helpful and that FlowPath is making work order submissions easier for you. If you ever have more questions, we’re here to assist! DD Devlin D. Executive Secretary Primary/Secondary Education Used the software for: Less than 6 months ### "FlowPath (A great improvement)" September 8, 2023 5.0 The team at FlowPath has been great to work with and they have been able to address any hiccups that we have had and correct all issues. Pros FlowPath is easy to use and we are enjoying all it has to offer. Since we are currently only using work order and events, these are our favorite. Cons We are working directly with the FlowPath team to make sure our applications are meeting our needs. The team at FlowPath has been great in creating or suggesting ways to improve.We are still working on better ways to print reports and that has been a concern as directors need to see reports in a different format than what FlowPath currently offers. Review Source Response from FlowPath September 13, 2023 Hi Devlin! Thanks so much for your review. We love hearing about how FlowPath has enabled you to streamline your day to day facilities and events operations. JP Jason P. IT Manager Hospitality Used the software for: 6-12 months ### "A happy replacement" November 22, 2022 5.0 Any time we have had problems with the software, the staff has helped address and resolve the issue. Pros FlowPath is simple to use, especially on the go. It replaced paper work orders which increased productivity. Cons There were learning curves migrating to FlowPath from our previous software. The staff was able to help explain everything and even adjusted the software to be more user friendly. Review Source Response from FlowPath November 29, 2022 Thank you for submitting a review of your experience with FlowPath! We really appreciate your feedback. CW Craig W. Facilities Education Management Used the software for: 2+ years ### "FlowPath" November 16, 2022 4.0 Very good! Awesome support! I like that FlowPath is continually improving there product by asking what works for me and what I would like to see added or changed, this almost makes me feel like part of there team! Pros The software can be tailored to meet our needs, the support is fantastic and the product is very cost effective for us compared to our old system. Cons It is relatively new from what I gather, so I at times feel like I am on the R and D team. Review Source Response from FlowPath November 22, 2022 Hi Craig! Thank you for the review. We love hearing how much you love our customer support. We appreciate your feedback as it continues to help us grow and improve to serve you better! Best, Kait MH Michael H. Assistant Supervisor of Maintenance Security and Investigations Used the software for: 6-12 months ### "Great product and exceptional staff" September 20, 2023 4.0 We have been very happy with FlowPath. Everything that we have asked for or needed help with has been dealt with swiftly and professionally. Pros Ease of us and the level of support you get from the FlowPath team is incredible. Cons There are a few features that would be nice to have, but at the same time they are always improving the product. Reason for choosing FlowPath Price and support Review Source Response from FlowPath September 25, 2023 Thank you for submitting a review of your experience with FlowPath! We always appreciate your feedback as it helps us improve our product to better serve our customers. Best, Kait EU Eric U. Director, Account Management Construction Used the software for: 2+ years ### "Great system, better customer service!" September 19, 2023 5.0 In our industry there are plenty of options for FM Software, but FlowPath is setup apart with their customer service, second to none. Pros Product is very easy to use, they have been quick to update and add features as needed. Team is incredibly responsive anytime there is a question or something is needed. Cons Ability to control which notes are sent to specified users. Review Source Response from FlowPath September 20, 2023 Hi Eric - Thanks for leaving a great review. We think great customer service is a big differentiator against our competition and are glad you see it that way, too. Alex KS Kylie S. Center Manager Veterinary Used the software for: Less than 6 months ### "User friendly and easy to navigate!" August 28, 2024 5.0 Pros It's very user friendly and visually easy to navigate Cons Sometimes the notifications do not go through quickly Review Source Response from FlowPath September 4, 2024 Thank you for the great feedback! We’re glad you find FlowPath easy to use. We appreciate you mentioning the notification delay—our team is always working to improve the system. Don’t hesitate to reach out if you need anything! - Kait, FlowPath Customer Success JH Josh H. Librarian Libraries Used the software for: 6-12 months ### "Strong facilities management software, outstanding support" January 31, 2023 5.0 FlowPath has transformed facilities management for our organization--replacing multiple software platforms and standardizing processes that formerly relied on post-it notes and prayer. Also, I've never encountered a more helpful product support team. Pros FlowPath support is unparalleled--they have been immediately responsive and willing to go the extra mile to accommodate all our requests. The software has made our facilities management process much smoother--work orders are easy for staff to use and monitor and nearly everything can be customized to fit our needs. Also, the reporting module is beautiful and has already been a great resource for our board. Cons The only major difficulties we encountered were in the events module, though that's due in part to the complexity of our organization's needs. We were never able to integrate the custom event request form and we couldn't find an effective way to handle groups of multiple individuals requesting events. Review Source Response from FlowPath February 2, 2023 Hi Josh! Thanks so much for your review. We love hearing about how FlowPath has enabled you to streamline your day to day facilities operations! Kait OH Olivia H. Secretary III Education Management Used the software for: 6-12 months ### "FlowPath Easement & Tracking" November 22, 2022 5.0 Pros FlowPath is an easy program to learn and implement for our districts for work orders across our schools. Report breakdowns and the ability to create spreadsheets are a great asset. Cons The overall custom dashboard view is slow to loading data and is delayed. Review Source Response from FlowPath November 29, 2022 Hey Olivia, thanks so much for your review. We are so pleased to hear that you have had an easy implementation experience. We're always appreciative of your feedback and suggestions. We are always working on enhancements to enable a better experience! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.