# FlowPath Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FlowPath the right Facility Management solution for you? Explore 90 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215280/FlowPath-Facility-Management-Platform/reviews --- FlowPath 4.8 (90) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FlowPath Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews LB LISA B SPLOST Office and Budget ManagerEducation Management, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Ability to set up the system and dashboards for individual uses is a great option to have since we have many staff members that only need view certain information.“ September 11, 2025 DS David S Facilities ManagerVeterinary, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “If I had to try and nitpick something I am not a fan of would probably the process to create automatic PM's for recurring service for vendor such as HVAC, Landscaping, Septic, etc.).“ October 14, 2024 JT Josh T Facility Operation ManagerFacilities Services, 51 - 200 employeesUsed the software for: 1-2 years. “Definitely serves many purposes to help organize a task list and help coordinate a whole team without needing direct communication for mixed lists that can get lost in the fray.“ August 23, 2024 RC Russell C LocksmithEducation Management, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “This has shown me we have only scratched the surface of what this program is capable of doing.....“ August 23, 2024 DS David S Facilities ManagerVeterinary, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “They are constantly making improvements and rolling out updates that have been phenomenal and I am looking forward to see how fare they will go and the upcoming rollouts that will be HUGE in the industry.“ October 14, 2024 jm joey m critical facility technicianFacilities Services, 11 - 50 employeesUsed the software for: Less than 6 months. “still getting used to the system, there still a lot of issue that Iam running into“ August 29, 2024 DS David S Facilities ManagerVeterinary, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Leadership within FlowPath has always been open and responsive to any concerns or suggestions that we have had and have done everything in their power to roll out updates upon request.“ October 14, 2024 OH Olivia H Secretary IIIEducation Management, 201 - 500 employeesUsed the software for: 6-12 months. “The overall custom dashboard view is slow to loading data and is delayed.“ November 22, 2022 ## Showing most helpful reviews Showing 1-25 of 90 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark D. Collegewide Director of Facilities Higher Education Used the software for: Less than 6 months ### "Solid value. Highly recommended." July 24, 2025 5.0 Outstanding service and follow up. Solid value for the money. Would recommend this to any educational institution looking for a solid, easy to use and cost-effective solution. Pros Excellent program so far. Has all the features we need at an affordable price. Switchover from old program was easy with their support team. Lots of positive feedback from our staff and requesters on how easy it is to use. Cons So far nothing comes to mind. I'm a new user so will see how it goes over the longer term but so far so good. Alternatives considered [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/)[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[Coast](https://www.capterra.com/p/10004846/Coast/)[FMX](https://www.capterra.com/p/130563/FMX/) Reason for choosing FlowPath Best combination of features and pricing. Switched from [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/) Old contract expired. Wanted a newer/updated platform. Review Source DS David S. Facilities Manager Veterinary Used the software for: 2+ years ### "Fantastic CMMS program/People to work with! " October 14, 2024 5.0 I have been using FlowPath for a few years now and I cannot say enough how much I have enjoyed working with the system and also the staff. Leadership within FlowPath has always been open and responsive to any concerns or suggestions that we have had and have done everything in their power to roll out updates upon request. Considering how young this company is compared to their competitors FP is on the rise to rival some of the best CMMS programs out there and are only getting better. They are constantly making improvements and rolling out updates that have been phenomenal and I am looking forward to see how fare they will go and the upcoming rollouts that will be HUGE in the industry. Pros There are so many things that I love about FlowPath but the biggest would probably boil down to the ease of use with this system, it is very user friendly. FP dashboard is fantastic for reporting and constantly being improved. Monitoring and communicating in work orders is very simple. On the Admin side, it is extremely easy to change information for users and make other changes. Customer service is second to NONE! Cons If I had to try and nitpick something I am not a fan of would probably the process to create automatic PM's for recurring service for vendor such as HVAC, Landscaping, Septic, etc.). I am not a huge fan of having to create a piece of equipment in order to create PM's but I believe this is also something they are working on streamlining. Alternatives considered [ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/) Reason for choosing FlowPath Price did play a big part of the decision to move to FlowPath, along with the customer service and ease of use. Review Source Response from FlowPath November 18, 2024 Thank you for your fantastic and detailed review! We’re thrilled to hear that FlowPath’s ease of use, customizable features, and exceptional customer service have stood out to you. Your feedback on creating automatic PMs is greatly appreciated, and we’re actively working on streamlining that process to make it even better. We’re excited to continue delivering updates and improvements, and we’re honored to have earned your trust as we strive to become one of the best CMMS platforms in the industry! TBC Tara Blue C. Head Custiodian Accounting Used the software for: Less than 6 months ### "BlueCalabrese" September 10, 2024 3.0 overall my experience went very well with the exception of adding several people to one work order causes confusion Pros Easy to use, user friendly videos to explain how FlowPath works Cons there is no app to download to phone to use although you can go from another work order this is time consuming Review Source Response from FlowPath September 11, 2024 Hey Tara! Thanks for the review. Although we do not have an app to download directly from either the App or Google Play store, you can save FlowPath on a phone or tablet home screen directly. You can review another one of our user friendly guide on how to accomplish this here. https://intercom.help/flowpath/en/articles/6580781-how-to-access-flowpath-from-your-mobile-device JW John W. Parks and Open Spaces Manager Government Administration Used the software for: Less than 6 months ### "Initial Impressions" January 14, 2025 4.0 So far it's been great. The customer service is top notch. Alina has been awesome!!! Pros The ease of use. It is a multifunction system that combines many direct processes for parks. Cons Nothing so far. It's only been a few days Switched from [Trimble Cityworks](https://www.capterra.com/p/80839/CityWorks/)[CityReporter](https://www.capterra.com/p/148299/CityReporter/) Working for a new agency. I left a company that used City Works and the new employer uses FlowPath Review Source Response from FlowPath June 20, 2025 Thank you so much for the kind words! I’m really glad to hear that FlowPath has been working well for you and your team so far. It’s been a pleasure supporting you and our entire team is always here if you need anything! EC Emily C. Field Services Project Manager Veterinary Used the software for: 6-12 months ### "Overall Great Program, Needs a Few Tweaks!" September 6, 2024 4.0 Overall, great program! Features on the admin side could be enhanced. As an admin user, I should be able to overwrite names of vendors. There should be a way to sync vendor info in COUPA and link it in the background. This way as an admin for my company, I can have the client-facing information show what I want my teams to see. Pros FlowPath is really user friendly from an end-user POV. Cons There are some admin features I would change regarding how PM's schedules are created and completed. Reporting needs to be more user friendly. Review Source Response from FlowPath September 9, 2024 Hey Emily! Thanks so much for your review and feedback. We'll definitely take this into consideration for our future enhancement releases. If you have any other feedback or questions, don't hesitate to reach out to your CSM to schedule a meeting or reach us via the live in app chat. - Kait, FlowPath Customer Success AT Adam T. Director, Facilities Management Recreational Facilities and Services Used the software for: 2+ years ### "Flowpath: Software that Actually Cares!" August 28, 2024 5.0 I've worked with Flowpath for years at this point and the organization I deployed the software at grew along with them. The single most important thing in any deployment of tech is how well the company I'm buying from helps me get it deployed and works with the inevitable issues that come up. Flowpath and specifically \[sensitive content hidden\] have gone above and beyond to help me with any issues that come up. Obviously, as they grow, it won't always be possible to have a direct line to the owners of the company, but when it really counts, I've had both of them show up in big ways to make sure our implementation went well and I think that shows their commitment to their customers success now and in the future regardless of if they will be able to personally see to issues that arise or if their team needs to be the ones on troubleshooting. I've recommended this product multiple times and I will again! Pros Their usability, perfect for organizations both large and small, and their customer service Cons It is a growing company, has more to build out, but they are also agile in their responses to issues Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[openMAINT](https://www.capterra.com/p/135356/openMAINT/) Reason for choosing FlowPath The size of the team and their ability to deliver on customer service. Their concern and attention to their customers. Their ability to deliver on fixes in an agile and attentive way. Review Source Response from FlowPath September 4, 2024 Thank you so much for your continued support and thoughtful review! We're honored to have worked alongside you over the years and are thrilled to hear how FlowPath has grown with your organization. Our team is committed to delivering great customer service and staying agile as we continue to build out more features. We appreciate your recommendation and are always here to help with any future needs. Thanks again for being a valued partner! - Kait, FlowPath Customer Success JI Jeff I. Coordinator of Facilities Education Management Used the software for: 6-12 months ### "Walton County School Dsitrict" August 26, 2024 5.0 FlowPath did a great job implementing new work order system with our school district. They were responsive, professional and made sure every one was trained properly. The FlowPath team is always accepting and accommodating to the needs of our school district. My maintenance team loves that they are able to navigate all their tasks with ease and the system is not to tech demanding. Pros Ease of use for our maintenance team, customer support and response time. Cons We would like to see expanded maps of our locations in the future Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We switched from Sales Force because of the price. However, once we switched we realized how much easier FlowPath was on our users. Review Source Response from FlowPath September 9, 2024 Hey Jeff!! Thank you for the wonderful review. We're so glad to hear that FlowPath is working well for you, especially the ease of use for your team, customer support and response time. We’ll continue to make sure FlowPath supports your team in the best way possible! - Kait, FlowPath Customer Success Team JH Joshua H. IT Coordinator Education Management Used the software for: Less than 6 months ### "Good Platform Overall" October 1, 2024 4.0 Our experience has been good overall. Users seem to like it and we are learning more about it each day, making it easier to service our users. Pros Easy to navigate and manage tickets. The dashboards are a great tool to see where things stand "at-a-glance". Cons Unable to set response "templates" and not able to assign tickets without going into the ticket itself. Switched from [HelpSpot](https://www.capterra.com/p/53431/HelpSpot/) To offer our Maintenance and Operations team more features than they previously had with Helpspot Review Source Response from FlowPath October 21, 2024 Thank you for your feedback! We're glad to hear that FlowPath has been easy to navigate and that the dashboards have been a helpful tool for tracking progress. We appreciate your suggestions regarding response templates and ticket assignment, and we're always looking for ways to improve. If you ever need assistance, we're here to help! WM William M. Head Custodian Education Management Used the software for: 6-12 months ### "Useful Program" August 30, 2024 5.0 Very happy with it so far. Has a very easy platform to understand and use Pros How easy it is to use. How much you can do with it. Cons Haven't had a problem yet. Every thing seems to work well Switched from [SchoolAuction.net](https://www.capterra.com/p/106652/SchoolAuction-net/) My company changed cause it wasnt easy to work with, and this has much more options Review Source Response from FlowPath September 4, 2024 We're thrilled to hear that you're finding FlowPath easy to use and that it's offering you the flexibility and options you need. It's always great to hear when users like yourself can streamline their workflows seamlessly. If you ever need any support or have suggestions for even more features, don't hesitate to reach out—we’re here to help! - Kait, FlowPath Customer Success SL Susan L. Maintenance and Facilities secretary Education Management Used the software for: Less than 6 months ### "FlowPath review " August 6, 2024 5.0 Wonderful. Everyone is so nice and helpful. Pros Everything has been so simple to learn and the ability to ask questions thru chat is absolutely wonderful! They answer my question quickly and in terms I can understand. LOL Previous software we had many glitches, almost impossible to reach their helpdesk and when we did, never knew if we would get an answer. Cons That we did not know about you sooner! lol Seriously, there has not really been anything to complain about. Any issues have been resolved immediately. Switched from [Jitbit Helpdesk](https://www.capterra.com/p/117628/Jitbit-HelpDesk/) It was not working for us and support simply was not there. Review Source Response from FlowPath August 21, 2024 Thank you for your amazing feedback! We're thrilled FlowPath has been easy to use and our support has met your needs. -Kait FlowPath Customer Success MB Manuel B. Facilities Maintenance Higher Education Used the software for: 6-12 months ### "Best university learning flow path " August 28, 2024 5.0 Very helpful to learn this flow path university .. Pros Its very easy to use and very helpful and I recommend it to every one... Cons I liked everything about flow path it was very easy to understand.. Review Source Response from FlowPath September 9, 2024 Thank you for the wonderful review, Manuel B! We're so glad to hear that FlowPath is working well for you, especially Its very easy to use and very helpful and I recommend it to every one.... We’ll continue to make sure FlowPath supports your team in the best way possible! - Kait, FlowPath Customer Success Team JJ Jessica J. GM Veterinary Used the software for: 2+ years ### "Work orders made easy " September 6, 2024 5.0 Love this app. Very helpful for business Pros Easy and user friendly. Great for company’s with multiple locations Cons I do not have anything bad to say or con Review Source Response from FlowPath September 11, 2024 Thank you for your feedback Jessica! We're glad to hear that you find FlowPath easy to use and helpful for managing multiple locations. If you ever need any assistance, we’re here to help! RS Ryan S. Sports Complex lead Education Management Used the software for: I used a free trial ### "Ryans review" September 10, 2024 4.0 Good i hope we will utilize this system. It will be a great way to track all. Pros Organization of the system. Will allow much better tracking and follow up Cons I am old so computers are not my thing. Review Source Response from FlowPath September 11, 2024 Thank you, Ryan, for sharing your thoughts! We're happy to hear that you see the potential for improved tracking and organization with FlowPath. Don’t worry, our team is always here to help if you need any assistance navigating the system! CL Chareen L. School Secretary Education Management Used the software for: 6-12 months ### "Easy to Use" September 6, 2024 5.0 Much easier to track and use than our previous system. Easy to see requests and getting an email when requests are completed is very helpful. Pros Easy to use and track requests. The dashboard is easy to use. Cons I do not have anything I don't like about the program. Review Source Response from FlowPath September 11, 2024 Thank you for your great feedback Chareen! We're happy to hear that FlowPath has made tracking requests easier and that you find the dashboard and email notifications helpful. If you ever need any assistance, we're here to support you! MR Mario R. Lead Custodian Facilities Services Used the software for: Less than 6 months ### "Happy camper" August 27, 2024 5.0 It was amazing to me how quick it was from the moment the work order was submitted to the moment it was completed. The job was finished the very next day. Pros I found that flow path Is very user friendly. Cons I haven't had any problems so there's nothing useful id recommend. Review Source Response from FlowPath September 9, 2024 Thank you for the wonderful review, Mario! We're so glad to hear that FlowPath is working well for you and the platform is user friendly. We’ll continue to make sure FlowPath supports your team in the best way possible! - Kait, FlowPath Customer Success DA Dalton A. Director of Facilty Operations Facilities Services Used the software for: Less than 6 months ### "FlowPath = Accountability" December 8, 2022 5.0 Accountability was a huge problem. We didn't know what employees were doing with their time. With Flowpath we've been able to create daily inspections that employees have to complete to show that they are being productive. Tracking is everything, the numbers don't lie, we know how long things are taking to complete, we know how many WOs we are receiving a week, and we can track our KPIs without having to spend so much time pulling numbers from different systems, everything is centralized. Pros I like how fast you can implement FlowPath into your daily operations. The biggest positive for me is tracking. I love seeing the numbers and knowing what they mean. The numbers don't lie and I can tell when things aren't happening. When labor hours are super low and we are fully staffed for the week, I know people aren't working on inspections or WOs. FlowPath helps with accountability. Cons When I first started FlowPath there were tracking features that I wanted to use that wasn't an option. However, because FlowPath is constantly working to improve its systems and gather feedback from its clients, they are adding new features with new updates. All of my cons are beginning to disappear because the company actually takes your input and uses it to improve. When one or more people request the same feature, they hear it and create it. Review Source Response from FlowPath December 12, 2022 Hi Dalton! Thank you for submitting a review of your experience with FlowPath! We really appreciate your feedback. We love hearing that FlowPath enables you to hold your teams accountable and keep a pulse on your day to day operations! -Kait PB Peter B. Lead Field Tech Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Flowpath from a field tech perspective" February 7, 2022 4.0 Pros Few issues once we got the hang of it. Easy to view/run using mobile interface (mobile phone, tablet, laptop all look and feel the same). Access and reporting also useable in a mobile interface. Cons I would like to see better tracking of sub-equipment other than "parent". Equipment may have sub equipment that does not move from one parent to another but if sub-equipment can be used for multiple parents there's not a way to track this. Review Source Response from FlowPath February 10, 2022 Hi Peter, thanks for your review and suggestions for improving our asset tracking. This is how we at FlowPath improve so thank you for taking the time. We have some great functionality in the works and think it will be a strong feature for just this type of usage. Keep up the great work! -Alex KB Katie B. Secretary Education Management Used the software for: 6-12 months ### "Great product!" February 8, 2022 5.0 My experience with FlowPath has been fantastic. Their customer service is outstanding! They helped us seamlessly convert from our other software to FlowPath. Any questions or concerns they address quickly and follow up with me to make sure they answer all of my questions. I would highly recommend FlowPath software to anyone looking for a work order system! Pros FlowPath has been a significant change for our company. The software design is very user-friendly and very easy to learn. One of my favorite features is linking images and invoices directly to the work orders. Also, in the Table view, the ability to customize the view per user's need. Cons The only feature that I would like to see added would be a room field. Review Source Response from FlowPath February 9, 2022 Thanks for the review, Katie! Building great, functional software to increase the value your team provides to the organization is our goal. We are glad you are finding the platform to be easy to navigate and use and will take in this feedback for future design and build. Thanks! -Alex DC Derek C. IT Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Meeting needs and more.." November 22, 2022 5.0 The simplicity of FlowPath is where it shines. Bells and whistles only are beneficial if you require them and for us, we do not. FlowPath has met our needs perfectly and I think they do a wonderful job of catering to small/medium size maintenance clients. Pros Since the beginning of our relationship with FlowPath we have continually been impressed with their desire to improve and responsiveness to users. With FlowPath we certainly don't feel like just another client and they have always been responsive to our requests and suggestions. Cons As with any software adjusting to improvements sometimes does take time. Reason for choosing FlowPath We choose FlowPath over more complex software competitors due to its simplicity and ease of use. Although a young company they take the time to listen to their clients and are constantly making improvements. Review Source Response from FlowPath November 29, 2022 Hey Derek, thanks so much for your review. We are so pleased to hear that ease of use has contributed to your success with FlowPath. We value and appreciate your feedback! BR Bryan R. Maintenance Coordinator Education Management Used the software for: 6-12 months ### "FlowPath review" November 22, 2022 4.0 We have had great success using FlowPath. It has help with knowing the history of maintenance at all of our schools. Pros The easy of tracking work orders. The way both end users can see real time information that is shared. Cons Yes, I would love to see a better way that lets the admin know when someone has added to a work order other then having to tag them. Review Source Response from FlowPath November 29, 2022 Hi Bryan! Thanks so much for your review. We are so pleased to hear that we've helped streamline your operations. We're always appreciative of your feedback and suggestions. Our customer success team will follow up to schedule a time to review. -Kait TO Tina O. Accounting Admin Asst Operations & Transportation Education Management Used the software for: Less than 6 months ### "New User of FlowPath, if you are looking for a simple cost affective management program . this is it" September 14, 2023 4.0 It was an easy transformation , It is still a work in progress. FlowPath listens to your ideas and comments on things that could make things easier/better. They have already added several upgrades. Pros We are primarily on the work order stage. FlowPath can be run on phone or pad. We chose a pad for our maintenance technicians. It is simple Cons Yes, I speak with Customer support when I have issues and usually get some kind of response with minutes through the chat. Least like how the dashboards load. but they are working on all this. We feel you need an extra column for assigned Work orders that have not yet been scheduled. Reason for choosing FlowPath Simple and Customer service was awesome as well as pricing Review Source Response from FlowPath September 20, 2023 Thank you for such a great review. We love that you found FlowPath to be simple to use, easy to transition to, and cost-effective for your organization compared to your previous solution. Best, Alex SR Susan R. Facilities Manager Computer Software Used the software for: 1-2 years ### "Clean dashboard and friendly service!" June 8, 2022 5.0 Keeping a solid history of problems in the work place is important and this product allows great tracking/reporting features! Pros The product is fairly easy to use after a little trial and error, integrated into our daily use simply, and has the BEST customer service - these guys know their product and love the ideas and asks! Cons The hardest part, for me, was remembering what tab everything was under - sometimes it's not what you think (at least not in my mind!) Review Source Response from FlowPath June 10, 2022 Hi Susan! Thank you for the review. We love hearing how much you love our customer support AND how great FlowPath is for tracking and reporting problems around the workplace. We work hard to make our customers feel like rockstars! Best, Alex CC Chandra C. Secretary Education Management Used the software for: 1-2 years ### "Easy peas maintenance scheduling " November 22, 2022 5.0 Pros Working in a school this is an easy way for our county to schedule all maintenance needs. Input needs at building level then county sends out who needs to fix a problem. Cons When we are doing checks of completed or inprocess workorders there needs to be a simplified way to down load just the basic information. We don't need the whole excel spreadsheet just the # and what yhe job is Review Source Response from FlowPath November 29, 2022 Hi Chandra, thank you for your review! Ease of use is top of mind for us when it comes to FlowPath. We appreciate and value your feedback. Our customer success team will reach out to schedule some time to review! -Kait JH Josh H. Librarian Libraries Used the software for: 6-12 months ### "Strong facilities management software, outstanding support" January 31, 2023 5.0 FlowPath has transformed facilities management for our organization--replacing multiple software platforms and standardizing processes that formerly relied on post-it notes and prayer. Also, I've never encountered a more helpful product support team. Pros FlowPath support is unparalleled--they have been immediately responsive and willing to go the extra mile to accommodate all our requests. The software has made our facilities management process much smoother--work orders are easy for staff to use and monitor and nearly everything can be customized to fit our needs. Also, the reporting module is beautiful and has already been a great resource for our board. Cons The only major difficulties we encountered were in the events module, though that's due in part to the complexity of our organization's needs. We were never able to integrate the custom event request form and we couldn't find an effective way to handle groups of multiple individuals requesting events. Review Source Response from FlowPath February 2, 2023 Hi Josh! Thanks so much for your review. We love hearing about how FlowPath has enabled you to streamline your day to day facilities operations! Kait OH Olivia H. Secretary III Education Management Used the software for: 6-12 months ### "FlowPath Easement & Tracking" November 22, 2022 5.0 Pros FlowPath is an easy program to learn and implement for our districts for work orders across our schools. Report breakdowns and the ability to create spreadsheets are a great asset. Cons The overall custom dashboard view is slow to loading data and is delayed. Review Source Response from FlowPath November 29, 2022 Hey Olivia, thanks so much for your review. We are so pleased to hear that you have had an easy implementation experience. We're always appreciative of your feedback and suggestions. We are always working on enhancements to enable a better experience! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.