--- title: "FlowPath Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FlowPath the right CMMS solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/215280/FlowPath-Facility-Management-Platform/reviews/" page_type: "reviews" language: "en" --- FlowPath 4.8 (91) [View alternatives](https://www.capterra.com/p/215280/FlowPath-Facility-Management-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of FlowPath Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews LB LISA B SPLOST Office and Budget ManagerEducation Management, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Ability to set up the system and dashboards for individual uses is a great option to have since we have many staff members that only need view certain information.“ September 11, 2025 DS David S Facilities ManagerVeterinary, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “If I had to try and nitpick something I am not a fan of would probably the process to create automatic PM's for recurring service for vendor such as HVAC, Landscaping, Septic, etc.).“ October 14, 2024 DS David S Facilities ManagerVeterinary, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “They are constantly making improvements and rolling out updates that have been phenomenal and I am looking forward to see how fare they will go and the upcoming rollouts that will be HUGE in the industry.“ October 14, 2024 RC Russell C LocksmithEducation Management, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “This has shown me we have only scratched the surface of what this program is capable of doing.....“ August 23, 2024 DS David S Facilities ManagerVeterinary, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Leadership within FlowPath has always been open and responsive to any concerns or suggestions that we have had and have done everything in their power to roll out updates upon request.“ October 14, 2024 jm joey m critical facility technicianFacilities Services, 11 - 50 employeesUsed the software for: Less than 6 months. “still getting used to the system, there still a lot of issue that Iam running into“ August 29, 2024 JT Josh T Facility Operation ManagerFacilities Services, 51 - 200 employeesUsed the software for: 1-2 years. “Definitely serves many purposes to help organize a task list and help coordinate a whole team without needing direct communication for mixed lists that can get lost in the fray.“ August 23, 2024 OH Olivia H Secretary IIIEducation Management, 201 - 500 employeesUsed the software for: 6-12 months. “The overall custom dashboard view is slow to loading data and is delayed.“ November 22, 2022 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark D. Collegewide Director of Facilities Higher Education Used the software for: Less than 6 months ### "Solid value. Highly recommended." July 24, 2025 5.0 Outstanding service and follow up. Solid value for the money. Would recommend this to any educational institution looking for a solid, easy to use and cost-effective solution. Pros Excellent program so far. Has all the features we need at an affordable price. Switchover from old program was easy with their support team. Lots of positive feedback from our staff and requesters on how easy it is to use. Cons So far nothing comes to mind. I'm a new user so will see how it goes over the longer term but so far so good. Alternatives considered [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/)[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[Coast](https://www.capterra.com/p/10004846/Coast/)[FMX](https://www.capterra.com/p/130563/FMX/) Reason for choosing FlowPath Best combination of features and pricing. Switched from [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/) Old contract expired. Wanted a newer/updated platform. Review Source CL Caitlin L. Project Coordinator Education Management Used the software for: 6-12 months ### "Flowpath is great, the people are even better." September 11, 2026 5.0 I have really enjoyed working with the team, our rep, and the program. I have learned a lot and it has been great to feel ownership over what we are building for the college. The team is so quick to make updates and fix issues, which \[sensitive content hidden\]is so helpful to figure out and share with them to get solutions. It is a great program that can do an insane amount once you get it built. Pros FlowPath is a great program but the team and our rep \[sensitive content hidden\], are what really make it stellar! The adaptability of the program and willingness of the team to help make changes to improve the experience have been key components into the tailoring of FlowPath to our specific needs and goals. \[sensitive content hidden\] was there from day one and followed up with us to remind us of that, as we got into the process. She's been a consistent resource throughout the continued process and is always attentive, solution oriented, and friendly. The program is so customizable on numerous fronts that building it out for our purposes from the beginning will allow us to have accurate, relevant, and useful data from now on. Cons It was difficult to specify a timeline for launch, as we did not have data to import, the program is so tailored and very detailed to build out. There is a lot going on in the innerworkings and I definitely recommend leaning into working with your rep, no need to get in the weeds. There are still components we are building out that will take awhile even though we launched the baseline for workorders. Switched from [Q Ware CMMS](https://www.capterra.com/p/87768/Q-Ware-CMMS/) Bad interface, no training, no support, users/logins required Review Source TBC Tara Blue C. Head Custiodian Accounting Used the software for: Less than 6 months ### "BlueCalabrese" September 10, 2024 3.0 overall my experience went very well with the exception of adding several people to one work order causes confusion Pros Easy to use, user friendly videos to explain how FlowPath works Cons there is no app to download to phone to use although you can go from another work order this is time consuming Review Source Response from FlowPath September 11, 2024 Hey Tara! Thanks for the review. Although we do not have an app to download directly from either the App or Google Play store, you can save FlowPath on a phone or tablet home screen directly. You can review another one of our user friendly guide on how to accomplish this here. https://intercom.help/flowpath/en/articles/6580781-how-to-access-flowpath-from-your-mobile-device JW John W. Parks and Open Spaces Manager Government Administration Used the software for: Less than 6 months ### "Initial Impressions" January 14, 2025 4.0 So far it's been great. The customer service is top notch. Alina has been awesome!!! Pros The ease of use. It is a multifunction system that combines many direct processes for parks. Cons Nothing so far. It's only been a few days Switched from [Trimble Cityworks](https://www.capterra.com/p/80839/CityWorks/)[CityReporter](https://www.capterra.com/p/148299/CityReporter/) Working for a new agency. I left a company that used City Works and the new employer uses FlowPath Review Source Response from FlowPath June 20, 2025 Thank you so much for the kind words! I’m really glad to hear that FlowPath has been working well for you and your team so far. It’s been a pleasure supporting you and our entire team is always here if you need anything! DS David S. Facilities Manager Veterinary Used the software for: 2+ years ### "Fantastic CMMS program/People to work with! " October 14, 2024 5.0 I have been using FlowPath for a few years now and I cannot say enough how much I have enjoyed working with the system and also the staff. Leadership within FlowPath has always been open and responsive to any concerns or suggestions that we have had and have done everything in their power to roll out updates upon request. Considering how young this company is compared to their competitors FP is on the rise to rival some of the best CMMS programs out there and are only getting better. They are constantly making improvements and rolling out updates that have been phenomenal and I am looking forward to see how fare they will go and the upcoming rollouts that will be HUGE in the industry. Pros There are so many things that I love about FlowPath but the biggest would probably boil down to the ease of use with this system, it is very user friendly. FP dashboard is fantastic for reporting and constantly being improved. Monitoring and communicating in work orders is very simple. On the Admin side, it is extremely easy to change information for users and make other changes. Customer service is second to NONE! Cons If I had to try and nitpick something I am not a fan of would probably the process to create automatic PM's for recurring service for vendor such as HVAC, Landscaping, Septic, etc.). I am not a huge fan of having to create a piece of equipment in order to create PM's but I believe this is also something they are working on streamlining. Alternatives considered [ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/) Reason for choosing FlowPath Price did play a big part of the decision to move to FlowPath, along with the customer service and ease of use. Review Source Response from FlowPath November 18, 2024 Thank you for your fantastic and detailed review! We’re thrilled to hear that FlowPath’s ease of use, customizable features, and exceptional customer service have stood out to you. Your feedback on creating automatic PMs is greatly appreciated, and we’re actively working on streamlining that process to make it even better. We’re excited to continue delivering updates and improvements, and we’re honored to have earned your trust as we strive to become one of the best CMMS platforms in the industry! MB Mark B. Director of Plant Services Education Management Used the software for: 6-12 months ### "Best tool in the toolbox" February 6, 2024 5.0 The changeover I felt was going to be a heavy lift. The FlowPath team made it very easy and worked with us throughout the process. The other Districts I called were speaking very highly of the product but spoke even greater to the support. Pros Ability to be viewed from any electronic device. No app to purchase. If you have your phone, FlowPath goes with you. Cons Change is very hard but the similarities and convenience far outweigh not making the switch. I was worried about the 67,000 work orders being lost from the last system. They are there and easily accessed. Alternatives considered [FMX](https://www.capterra.com/p/130563/FMX/) Reason for choosing FlowPath A simple, one-on-one conversation at a conference. Then, followup phone calls to present users. Switched from [TheWorxHub](https://www.capterra.com/p/172308/TheWorxHub/) Excessive cost. Needed to always purchase more modules to glean information or track information from their system. Review Source Response from FlowPath August 7, 2024 Thank you for your review! We're thrilled that you find FlowPath useful across all devices and that our support team made your transition smooth. It's great to hear that your work orders are easily accessible and that our product meets your needs. - Kait, FlowPath Customer Success RH Roy H. Sr. Director of Maintenance Operations and Safety Education Management Used the software for: 6-12 months ### "Huge WIN for our organization!!!!" May 31, 2024 5.0 Product is excellent but the customer service and support is even better. Pros Ease of use One stop shop for all information Customization for sure Cons Have not found one yet! I have worked a few different applications and this is the best out there. Reason for choosing FlowPath Customization Support Ease of use Platform and behind the scenes is easy for our service tech to manage. Switched from [SchoolAuction.net](https://www.capterra.com/p/106652/SchoolAuction-net/) We needed new and fresh ways of operating and FlowPath does it for us. Saves time in the end and our staff that submit work orders love it. Review Source Response from FlowPath August 7, 2024 Thank you for your review! We're thrilled that FlowPath is a huge win for your organization and that you appreciate its ease of use, customization, and support. We're glad to hear that our product and customer service are meeting your needs. - Jake, FlowPath Customer Success JG Julio G. Facility Technician Entertainment Used the software for: 6-12 months ### "FlowPath is the future of maintenance management!" November 10, 2025 5.0 Have always had a good experience with FlowPath. It is a great tool to have to meet goals and continually improve your way of business. Pros Customer support is outstanding! They are always able to make time a listen to what we have to say and need help with. Cons Some features still need small fixes like not being able to see the full name of equipment when attempting to tag it. Review Source SM Steven M. Maintenance Coordinator Sports Used the software for: 1-2 years ### "All Star Team!!!!" June 10, 2025 5.0 It has been great so far! The team has been extremely helpful! I cannot express my gratitude enough! Pros Your team has been so responsive and helpful! I cannot thank \[sensitive content hidden\] enough! They have made transitioning to my new role possible. Without them I would be stuck in the mud! Cons That my company hadn't been utilizing it in the correct way! Now that you have helped me get things set up, it has been amazing. Review Source Response from FlowPath June 20, 2025 Thank you so much for the thoughtful review Steven! I am really glad FlowPath could help you get settled into your new role. It means a lot to know we were able to make that transition easier. We are always here to support you as you continue building success with FlowPath! LB LISA B. SPLOST Office and Budget Manager Education Management Used the software for: Less than 6 months ### "NUMEROUS POSSIBILITIES " September 11, 2025 4.0 I am just now learning to use the system. I have experience with other database systems and this is very comparable. Pros Ability to set up the system and dashboards for individual uses is a great option to have since we have many staff members that only need view certain information. Cons There seem to be many steps and or clicks to assign a work order. I am still learning the program so it may get easier to use in time. Review Source JS Joe S. Facilities Manager Restaurants Used the software for: 2+ years ### "Workorder and Equipment management with ease." February 7, 2022 5.0 Flowpath has created the ability to the management the 16 locations that we serve with it, as well as the scheduling of tasks for the 8 technicians on staff. Tracking facilities needs, and inventory used, has had a huge positive impact on my time spent in Facilities Management. Pros Flowpath creates a smooth and simple workorder lifecycle, with optional QR code submissions and automatic status updates sent to the submitter. The ability for the location to clearly track the status and costs of any repair submitted is second to none. Cons Least? Why is this a required field?!? There I found a way around it. Review Source Response from FlowPath February 8, 2022 Hi Joe, thank you for your review and we appreciate your continued, valuable feedback across the board! We are working to make FlowPath an even better experience for you and all our customers and these reviews help tremendously. -Alex DD Devlin D. Executive Secretary Primary/Secondary Education Used the software for: Less than 6 months ### "FlowPath (A great improvement)" September 8, 2023 5.0 The team at FlowPath has been great to work with and they have been able to address any hiccups that we have had and correct all issues. Pros FlowPath is easy to use and we are enjoying all it has to offer. Since we are currently only using work order and events, these are our favorite. Cons We are working directly with the FlowPath team to make sure our applications are meeting our needs. The team at FlowPath has been great in creating or suggesting ways to improve.We are still working on better ways to print reports and that has been a concern as directors need to see reports in a different format than what FlowPath currently offers. Review Source Response from FlowPath September 13, 2023 Hi Devlin! Thanks so much for your review. We love hearing about how FlowPath has enabled you to streamline your day to day facilities and events operations. JT Josh T. Facility Operation Manager Facilities Services Used the software for: 1-2 years ### "A great product that will help disorganized teams." August 23, 2024 5.0 Solid program, Offering solid solutions, Looking forward to keeping my facilities team better organized by utilizing this. Pros Definitely serves many purposes to help organize a task list and help coordinate a whole team without needing direct communication for mixed lists that can get lost in the fray. Cons It's features are all present and cooked in but the set up for individual inventory and users is a time sink, not a whole lot can be done to make it any easier than they have using the bulk import tools but definitely appears to be cumbersome. Review Source Response from FlowPath September 9, 2024 Thank you, Josh, for your feedback on FlowPath! It's great to hear you’re enjoying features. We're here to help if you need anything as you continue to grow with FlowPath! - Kait, FlowPath Customer Success CW Craig W. Facilities Education Management Used the software for: 2+ years ### "FlowPath" November 16, 2022 4.0 Very good! Awesome support! I like that FlowPath is continually improving there product by asking what works for me and what I would like to see added or changed, this almost makes me feel like part of there team! Pros The software can be tailored to meet our needs, the support is fantastic and the product is very cost effective for us compared to our old system. Cons It is relatively new from what I gather, so I at times feel like I am on the R and D team. Review Source Response from FlowPath November 22, 2022 Hi Craig! Thank you for the review. We love hearing how much you love our customer support. We appreciate your feedback as it continues to help us grow and improve to serve you better! Best, Kait BR Bryan R. Maintenance Coordinator Education Management Used the software for: 6-12 months ### "FlowPath review" November 22, 2022 4.0 We have had great success using FlowPath. It has help with knowing the history of maintenance at all of our schools. Pros The easy of tracking work orders. The way both end users can see real time information that is shared. Cons Yes, I would love to see a better way that lets the admin know when someone has added to a work order other then having to tag them. Review Source Response from FlowPath November 29, 2022 Hi Bryan! Thanks so much for your review. We are so pleased to hear that we've helped streamline your operations. We're always appreciative of your feedback and suggestions. Our customer success team will follow up to schedule a time to review. -Kait SL Sheena L. Program Manager Facilities Services Used the software for: 2+ years ### "Program Manager" September 6, 2024 5.0 It is easy to use, love all the features it provides Pros FlowPath is easy to use, at our facility we use it to track all needs. I love how it is very effective and sends an email back knowing I got it submitted Cons FlowPath does a great job, there is nothing that I can say bad about them! Review Source Response from FlowPath September 9, 2024 Hey Sheena! Thanks so much for your review. We are glad to hear that it helps streamline effective communication within your organization. We're here to help if you need anything as you continue to grow with FlowPath! - Kait, FlowPath Customer Success TO Tina O. Accounting Admin Asst Operations & Transportation Education Management Used the software for: Less than 6 months ### "New User of FlowPath, if you are looking for a simple cost affective management program . this is it" September 14, 2023 4.0 It was an easy transformation , It is still a work in progress. FlowPath listens to your ideas and comments on things that could make things easier/better. They have already added several upgrades. Pros We are primarily on the work order stage. FlowPath can be run on phone or pad. We chose a pad for our maintenance technicians. It is simple Cons Yes, I speak with Customer support when I have issues and usually get some kind of response with minutes through the chat. Least like how the dashboards load. but they are working on all this. We feel you need an extra column for assigned Work orders that have not yet been scheduled. Reason for choosing FlowPath Simple and Customer service was awesome as well as pricing Review Source Response from FlowPath September 20, 2023 Thank you for such a great review. We love that you found FlowPath to be simple to use, easy to transition to, and cost-effective for your organization compared to your previous solution. Best, Alex MB Manuel B. Facilities Maintenance Higher Education Used the software for: 6-12 months ### "Best university learning flow path " August 28, 2024 5.0 Very helpful to learn this flow path university .. Pros Its very easy to use and very helpful and I recommend it to every one... Cons I liked everything about flow path it was very easy to understand.. Review Source Response from FlowPath September 9, 2024 Thank you for the wonderful review, Manuel B! We're so glad to hear that FlowPath is working well for you, especially Its very easy to use and very helpful and I recommend it to every one.... We’ll continue to make sure FlowPath supports your team in the best way possible! - Kait, FlowPath Customer Success Team SR Susan R. Facilities Manager Computer Software Used the software for: 1-2 years ### "Clean dashboard and friendly service!" June 8, 2022 5.0 Keeping a solid history of problems in the work place is important and this product allows great tracking/reporting features! Pros The product is fairly easy to use after a little trial and error, integrated into our daily use simply, and has the BEST customer service - these guys know their product and love the ideas and asks! Cons The hardest part, for me, was remembering what tab everything was under - sometimes it's not what you think (at least not in my mind!) Review Source Response from FlowPath June 10, 2022 Hi Susan! Thank you for the review. We love hearing how much you love our customer support AND how great FlowPath is for tracking and reporting problems around the workplace. We work hard to make our customers feel like rockstars! Best, Alex ML Matthew L. Project Management Food & Beverages Used the software for: 1-2 years ### "CCMS with lots to offer outside the usual" August 23, 2024 5.0 Pretty good experience. Intuitive and easy to use CCMS with unique features. Pros Ease of use and functionality I like having the ability to generate QR codes for each piece of equipment. Cons Inability to delete or archive past projects. Review Source Response from FlowPath September 9, 2024 Thank you, Matthew, for your feedback on FlowPath! It's great to hear you’re enjoying features and the ability to generate QR codes for each piece of equipment. We're here to help if you need anything as you continue to grow with FlowPath! - Kait, FlowPath Customer Success Team JH Josh H. Librarian Libraries Used the software for: 6-12 months ### "Strong facilities management software, outstanding support" January 31, 2023 5.0 FlowPath has transformed facilities management for our organization--replacing multiple software platforms and standardizing processes that formerly relied on post-it notes and prayer. Also, I've never encountered a more helpful product support team. Pros FlowPath support is unparalleled--they have been immediately responsive and willing to go the extra mile to accommodate all our requests. The software has made our facilities management process much smoother--work orders are easy for staff to use and monitor and nearly everything can be customized to fit our needs. Also, the reporting module is beautiful and has already been a great resource for our board. Cons The only major difficulties we encountered were in the events module, though that's due in part to the complexity of our organization's needs. We were never able to integrate the custom event request form and we couldn't find an effective way to handle groups of multiple individuals requesting events. Review Source Response from FlowPath February 2, 2023 Hi Josh! Thanks so much for your review. We love hearing about how FlowPath has enabled you to streamline your day to day facilities operations! Kait AB Anthony B. Maintenance Facilities Services Used the software for: Less than 6 months ### "Flow path review" September 8, 2024 5.0 Flow path has completely changed our work order system for the better Pros The ease of use for managing work orders Cons I have not been able to find a con at the moment Review Source Response from FlowPath September 11, 2024 Thank you for your great feedback Anthony! We're thrilled to hear that FlowPath has made managing work orders easier and has positively transformed your system. If you ever have any questions or need assistance, we’re here to help! OH Olivia H. Secretary III Education Management Used the software for: 6-12 months ### "FlowPath Easement & Tracking" November 22, 2022 5.0 Pros FlowPath is an easy program to learn and implement for our districts for work orders across our schools. Report breakdowns and the ability to create spreadsheets are a great asset. Cons The overall custom dashboard view is slow to loading data and is delayed. Review Source Response from FlowPath November 29, 2022 Hey Olivia, thanks so much for your review. We are so pleased to hear that you have had an easy implementation experience. We're always appreciative of your feedback and suggestions. We are always working on enhancements to enable a better experience! RM Ronnie M. Wastewater Operator Hospitality Used the software for: Less than 6 months ### "Amazing Software and Support!!" February 11, 2022 5.0 It has been a very helpful tool for us!!! The best part is the support you get from the FlowPath tea!! Any questions are quickly answered!! Pros It’s very user friendly and easy to use! Cons I have zero complaints about FlowPath!!! Switched from [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) The price and the accessibility!! Review Source Response from FlowPath February 14, 2022 Hi Ronnie, thank you for your review and we appreciate your valuable feedback! Ease-of-use of our platform for our customers is incredibly important to us and we are glad you have had a great experience with it and our support team. TB Todd B. Director of Facilities Education Management Used the software for: Less than 6 months ### "FlowPath Review" March 3, 2022 4.0 Been pretty good so far. Customer service is outstanding and the guys have been very responsive to suggestions for changes/improvements Pros Ease of use over multiple devices - computer, phone, ipad, etc. Also very easy to create a work order with multiple different options - text, e-mail, QR code, etc Cons Autosave feature on most of the submission pages. Review Source Response from FlowPath March 4, 2022 Thanks for the review, Todd! Ease of use is top of mind for us when it comes to FlowPath. We're thrilled to hear that you've had outstanding support from the team. Your feedback is appreciated. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.