--- title: "ebotify Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ebotify Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/215313/ebotify/" page_type: "product" language: "en" --- # ebotify Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ebotify ## What is ebotify? Ebotify is a conversational AI chatbot software that enables businesses to engage with customers through personalized and automated conversations across various messaging channels. The software provides features like multi-lingual bots, real-time analytics, agent assistance tools, and integrations with CRM, payments, and ecommerce platforms to streamline customer support. ## What is ebotify used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ebotify?[Manage this product listing](https://www.g2.com/products/ebotify/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ebotify 5.0 (9) VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (9) Ease Of Use 4.8 (73) Value For Money 4.6 (9) Value For Money 4.4 (58) Customer Service 4.9 (9) Customer Service 4.7 (52) ## ebotify alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (402)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [View all alternatives](https://www.capterra.com/p/215313/ebotify/alternatives/) ## FAQs about ebotify Overview ### What company size and specific industries is ebotify built for? ebotify is designed for businesses of various sizes across e-commerce, banking, insurance, healthcare, logistics, and FMCG sectors. It fits companies that need support for customer interactions and operations in these industries, from online retailers to regulated service providers and product-focused brands. Features and Usability ### What are the key features of ebotify? ebotify offers AI and machine learning features for chatbot, intent recognition, and natural language processing, plus live chat, autoresponders, and canned responses. It also includes CRM, contact management, support ticket management, knowledge base management, real-time analytics, multi-channel communication, and third-party integrations. Integrations ### Which third-party tools and platforms does ebotify integrate with? ebotify integrates with 8 third-party tools, including HubSpot CRM and Shopify for sales and commerce, Microsoft Teams and Slack for communication, and Twilio, WhatsApp, WordPress, and Vira for messaging and web publishing. Getting Started and Support ### What training and onboarding options does ebotify offer? ebotify provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does ebotify offer? ebotify provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. These support channels give users multiple ways to get help and find answers. No reviewer feedback is available here, so support experience details such as response times or helpfulness cannot be assessed. ## Features AI summary Based on 6,967 Chatbot reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) ebotify supports all three features that reviewers rate most highly: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and stay current on incoming customer activity, allowing teams to deliver more consistent support and sales interactions. Chat/Messaging 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Multi-Channel Communication 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.7 (6) 0.00% of 6 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.8 (5) 20.00% of 5 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Chatbot 4.8 (9) 44.44% of 9 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods ebotify 36 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Contact Management: Manage, organize, and store contact information - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Email Management: Manage, store and organize emails within the system or via third-party apps - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Offline Form: Form to collect visitor contact information when live chat isn't available - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.8 (9) 4.8 Based on 9 reviews ## Pricing Value for money 4.6 (9) ### Starting price Free trial available Value for money 4.6 (9) 4.6 Based on 9 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Vira](https://www.capterra.com/p/206663/WhatsApp-Automation/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (9) 4.9 Based on 9 reviews ## User reviews Overall rating 5.0 Based on 9 reviews Filter by rating 5(9) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MA Mark A. CEO Marketing and Advertising ### "Effortless Customer Engagement Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 14, 2024 The seamless integration with our existing systems and customizable features have made implementation effortless. Moreover, the insights provided by eBotify's analytics have enabled us to make data-driven decisions and continuously optimize our chatbot performance. Overall, eBotify has exceeded our expectations, enhancing efficiency, and elevating the customer experience. Highly recommended for businesses looking to stay ahead in today's competitive landscape. Pros As a business owner, integrating eBotify into our customer engagement strategy has been a game-changer. The platform's intuitive interface and powerful AI capabilities have transformed how we interact with our customers. With eBotify, we've been able to automate routine tasks, personalize interactions, and deliver exceptional customer support round-the-clock. Cons There were no cons observed while deploying and using eBotify with our existing platform. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [Botsify](https://www.capterra.com/p/201926/Botsify/) Reasons for choosing ebotify eBotify had better pricing and more customization available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RJ Rajeev J. VP Sales Marketing and Advertising ### "Good Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 11, 2023 Pros Easy to use, easy to configuration with multiple CRMs, easy to navigate Cons Few features are still missing which are must in the software like ebotify Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SC Sean C. CEO Computer & Network Security ### "Product just works! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2023 Pros Its a great product , the live agent is too cool. the automation is too much good . really ebotify and the team is too great Cons none just wish I knew about it sooner!.. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CT Chanakya T. Director Information Services ### "Good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2023 Pros User Friendly functionality and can be more enhanced Cons We are seeing many other dashboards, where they are giving more functionality in the admin panel. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User CEO Computer Software ### "AI and ML platforms " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 9, 2023 Pros Easy to work with, and integrates nicely with existing platforms such as Facebook and WhatsApp. Cons Sounds notifications for customers back and fourth messaging would be helpful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. UK Uday K. Ceo Transportation/Trucking/Railroad ### "Ebotify Review by Co-op taxi" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2023 Excellent Pros The product can be customized in the way the client needed,staff are very knowledgeable about the product, they understand the workflows very well. Cons The landing page of the portal doesn't look like business oriented, It looks like private organization that developed this.I belive they are updating this. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SR Soumitro R. Digital Head Marketing and Advertising ### "Amazing Built CPAAS solution worth for every business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 9, 2023 Amazing till date .. They are also growing with time and evolving as per industry standards Pros The support and deployment is extremely good. The team has the know how and ability to customize the solution as per business needs. Cons Need some upgrades in UI & integrations with other SAAS solutions Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SS Saumya S. Senior Executive (Marketing) Real Estate ### "Ebotify Chatbot Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 30, 2023 Pros The software is easy to use and user friendly Cons The software is a bit expensive and technical Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RV Roman V. General Manager Health, Wellness and Fitness ### "Ebotify ayudó a mejorar al 100% la eficiencia de mi clínica" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2023 Cualquier empresa que desee mejorar sus procesos de conversión de ventas o hacer más eficiente sus procesos debe adquirir ebotify. Pros El live chat: es una herramienta escencial hoy en día para conectar con posibles clientes y darle seguimiento a clientes regulares, hemos usado ebotify integrado con Whatsapp, lo que hace el manejeo de las conversaciones mucho más fácil.Integración con Huli Health: esta integración ha sido un game changer en nuestra clínica, Ebotify trabajó para integrar nuestro sistema de reservación de citas con el live chat, esto redujo en un 100% el trbajo manual que significaba enviar los mensajes de confirmación, redujo el uso del teléfono para la misma labor. Soporte: aunque al inicio por tema de usos horarios el soporte no era lo más efiicente, actualmente obtenemos soporte casi instantáneo, excelente servicio. Cons Reportes: aunque ebotify cuenta con la posibilidad de bajar los datos a excel y generar algunos reportes básicos, el necesario mejorar el dashboard, a fin de tener live data dentro del mismo sistema.App: el app requiere mejoras Reasons for choosing ebotify La comunicación con las personas encargadas ha sido fluida, entendieron mis requerimientos fácilmente, se adaptaron a nuestras necesidades a un buen costo/beneficio Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/215313/ebotify/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.