# Firmao CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Firmao CRM the right CRM solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215327/Firmao-CRM/reviews --- Firmao CRM 5 (7) [View alternatives](https://www.capterra.com/p/215327/Firmao-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Firmao CRM Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Alicja S. Junior marketing specialist Marketing and Advertising Used the software for: 2+ years ### "Positive opinion about the CRM software from Firmao CRM" January 11, 2024 5.0 In conclusion, Firmao CRM is an excellent CRM tool. Swift and effective resolution of any technical issues, along with online support availability, are features that significantly enhance the user experience. As a user, I am very satisfied with its functionality and effectiveness Pros One of the main advantages of this CRM software is its ability to centralize customer information. Firmao CRM also offers many features tailored to the individual needs of the company. The technical support provided by the Firmao team also deserves commendation. Swift and effective resolution of any technical issues, along with online support availability, are features that significantly enhance the user experience. Cons One potential inconvenience may be the sometimes complicated process of customizing the system to fit the unique needs of a company. Making changes to the configuration may require a certain level of technical knowledge, which could pose a barrier for some users. Review Source VA Vlad A. IT admin Human Resources Used the software for: 2+ years ### "Fulfillment of your CRM needs" January 29, 2024 5.0 Overall experience is great, no reservations. Pros Superb feature set and great tech/customer support Cons Customization is powerful, but may seem overwhelming at some times. Review Source KP Kacper P. VP Staffing and Recruiting Used the software for: I used a free trial ### "A great alternative to well-established solutions!" January 17, 2024 5.0 Very good user-experience, it's a solution that responds to current trends when it comes to CRM standards. What I personally value the most is the invoicing module. Pros easy interface - invoicing module - deal / lead tracking - very good contact management - integration possibilities Cons \- the basic package could be more attractive when it comes to features Review Source SW Sarah W. tailor Textiles Used the software for: 6-12 months ### "Firmao for tailoring company" October 3, 2023 5.0 Our tailoring shop has been using the Firmao CRM platform for several months and we are satisfied with the results Pros Firmao allows us to track our stocks of fabrics and other materials. We have full control over deliveries and we can avoid shortages or excesses. System helps us to effectively manage orders and production schedules. Cons It was necessary to train employees in the use of the system, it took some time Review Source AJ Angela J. Beautician Health, Wellness and Fitness Used the software for: 1-2 years ### "I'm satisfied " October 3, 2023 5.0 This tool has helped us increase efficiency, build better customer relationships and improve our business. Pros At our beauty salon, we appreciate the ability to automate appointment notifications and reminders. This not only eliminates the risk of forgetting an appointment, but also improves our efficiency in serving customers. Cons Implementation of the Firmao system required some time to learn and adjust. However, the Firmao team is always available to help us solve our questions and problems. Review Source MK Michael K. Inbound Marketing Specialist Medical Practice Used the software for: 2+ years ### "The best CRM on the market" August 4, 2021 5.0 A program that has helped me improve not only my customer relationship management but also my business. Pros It is a simple and very functional program. Cons That this is the best program on the market Review Source GS Grzegorz S. Dyrektor Sprzedazy Information Technology and Services Used the software for: Less than 6 months ### "Easy to use" December 12, 2023 5.0 Pros easy to use and quick to implement in company Cons response time to questions asked in the e-mail Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)