--- title: "GoTab POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GoTab POS the right Restaurant POS solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/215393/GoTab-POS/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- GoTab POS 4.7 (68) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of GoTab POS Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews MG Max G Senior Hospitality Operations ManagerGambling & Casinos, 501 - 1,000 employeesUsed the software for: More than 2 years. “Its adaptable platform allows us to efficiently manage everything from concessions and premium dining to special events, while providing the dependable performance needed during our busiest days.“ June 24, 2026 AA Andre A PresidentFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “I wish I could post pictures here but if anyone wants pictures feel free to contact me, this is the most ridiculous thing I have seen in my career!“ April 25, 2025 BB Brad B Owner-OperatorRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The QR code ordering system blends seamlessly into our business model and can work with the customer or a server. “ August 18, 2026 AG Aaron G CROFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “Mostly a negative for full service restaurants who sell little alcohol“ December 18, 2025 KS Kim S Marketing ManagerFood & Beverages, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “From a consultant’s perspective, it solves real operational challenges—reducing friction at the point of order, improving speed of service, and allowing restaurants to meet guests where they are, whether that’s mobile ordering, QR codes, or counter service.“ December 18, 2025 AA Andre A PresidentFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “Nobody of course unless you are in that particular line of business, this is why my conclusion is they are all clueless, not trained properly, not professionals.“ April 25, 2025 Sandeep Sunny B Owner - PresidentFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “As a business operating a café, bar, and restaurant under one roof, we needed a system that could support our one‑stop model, and GoTab has consistently delivered.“ May 22, 2026 JO Jordana O Director of CommunicationsRestaurants, 11 - 50 employeesUsed the software for: Less than 6 months. “Can be difficult with a large team.“ January 27, 2025 ## Showing most helpful reviews Showing 1-25 of 68 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Owner-Operator Used the software for: 3-5 years ### "Versatile POS system at a great value" August 20, 2026 5.0 Overall, we have loved our experience with GoTab. I feel like all systems have their strengths and weaknesses. But since our main focus was a hybrid ordering system with QR code self-service capability, GoTab has been great. Pros GoTab is a very versatile POS system that hits all our check boxes. The QR code ordering system blends seamlessly into our business model and can work with the customer or a server. You also don't have to use proprietary hardware and can bring any Android device, which helps with flexibility as well. Cons Being a smaller POS system there aren't as many major integrations available, but the dev team does a good job rolling out new ones. The loyalty program and reporting also aren't as robust as some of the others I've seen. Review Source R Reviewer Marketing Manager Used the software for: Less than 1 year ### "5-stars for GoTab" June 30, 2026 5.0 Overall, my experience with GoTab POS is positive. I’d rate GoTab POS as 5-stars because it’s efficient, effective, and easy to use. Pros One of the aspects that I like the most about GoTab POS is how easy it is to train staff members how to use it. The screen layout is clean and clear, which makes it easy to navigate and allows staff members to ring in products quickly. The pricing and availability of products can be updated very quickly and take immediate effect, which is very important in a restaurant setting. Their customer support team is also very helpful and insightful. Cons The aspect that I like the least about GoTab POS is that product tags can sometimes be confusing to enter. Review Source R Reviewer Director of Hospitality Used the software for: 3-5 years ### "Gotab, a good choice for your company!" June 29, 2026 5.0 Gotab is a robust system, with very helpful customer support and agility in the team to make changes based on operational needs, they are a great company to work with. Pros the QR function with a great back-office is unmatched by any other system that I have worked with and demoed in the last years Cons There are always items to improve on, depending on how you use a system and to what capacity. Overall, very happy with the performance, the only item I would like to see developed is an all-in-one handheld for speedier processing of sales Review Source R Reviewer Senior Hospitality Operations Manager Used the software for: 3-5 years ### "Santa Anita Park GoTab POS Review" June 25, 2026 5.0 Overall, our experience with GoTab has been very positive. The platform has performed well, and the customer support team has been responsive, knowledgeable, and consistently helpful whenever assistance has been needed. Pros GoTab offers exceptional flexibility and reliability, making it well-suited for a variety of service models and high-volume operations. Its adaptable platform allows us to efficiently manage everything from concessions and premium dining to special events, while providing the dependable performance needed during our busiest days. Cons We would like to see continued improvements in the hardware, particularly in terms of speed, durability, and overall performance. Enhancing the hardware experience would further improve operational efficiency and provide a smoother experience for both employees and guests. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Gotab user for over 4 years" June 24, 2026 5.0 I have been with GoTab for some time now, and I have always enjoyed working with the team and the system. Great POS system! Pros GoTab has many versatile assets; they provide many new features, have great support, and offer transparent prices. Cons Can have slower functions for very quick service-oriented locations. Offline mode still has to be tested. Review Source R Reviewer Ops Used the software for: 1-3 years ### "GoTab Feedback " June 23, 2026 5.0 It hasn’t been completely smooth, but there’s always been someone there to make it right. People have made extensive trips and valiant efforts to work with our systems and processes. Pros My absolute favorite thing is the speed of the customer service. I know that I’m speaking to programmers and solution makers. Chris Moy is a great example of both. Cons The online takeout portal. Other point of sale systems will allow for suppression of modifiers, but this one does not. It is definitely not an out of the box solution and having to work with stream is annoying. Review Source R Reviewer General Manager Used the software for: 1-3 years ### "Best POS system I've worked with in quite some time" June 21, 2026 5.0 Our account rep is incredible in providing support and working with the Devs to build better functionality based on our feedback. It handles large volumes of tabs and provides clear, easy to find sales data to help with our internal decision-making Pros It's ability to handle a large volume of guest tabs in a single day (up and exceeding 2,500 daily tabs). Our account rep is incredible in providing support and working with the Devs to build better functionality based on our feedback. Cons Every POS system has its quirks and GoTab is no different, but it fills our needs better than any other system on the market. Review Source R Reviewer Chef Used the software for: 1-3 years ### "Ten times better than Aryryved" June 19, 2026 4.0 As a back of the house guy it's great. It is the most user friendly KDS I have used since my time at Wendy's as a teenager. Pros How easy it is to use the KDS. Customer Service is very responsive in the chat box. GoTab manger app is very easy to use. Cons That I have to restart the GoTab boxes. Every Friday I walk upstairs and unplug the boxes and plug them back in before service. If I don't the printers stop working sometime over the weekend. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "GoTab POS is very user friendly" June 18, 2026 5.0 Go Tab was is very user friendly. We did not have a background in the food service industry but we able to quickly use the system. We set up various menus, figured out were orders would be displayed, mapped out tables and set up accounting software. The POS is easy to figure out when something new pops up and we can figure it out without calling support for help. Pros Very easy to set up the system with GoTab virtual assistance. I'm not a technical person but had no problems with the set up. The on going customer service was excellent and our rep \[sensitive content hidden\] would reach out on her own to make sure things were working and if we had questions. The daily and weekly recaps are quick easy messages to cover in the morning. Cons The virtual system set up and training was great but I think in person training is always more helpful. Review Source R Reviewer Director of Training and Hospitality Used the software for: 1-3 years ### "Shout out to \[sensitive content hidden\]- Give him a raise " June 17, 2026 4.0 I wasn't a huge fan at first, mostly because the system felt over complicated and a bit messy, and we experienced a lot of small issues that didn't have a great solve. But getting a dedicated GoTab rep has made all the difference. Shout out to \[sensitive content hidden\]! Pros The GoTab team is always open to diving into the issues we experience and helps create solves based on what we need. Cons sometimes the user workflow can be clunky or overcomplicated - for example: user set up on the manager dashboard takes multiple steps to provide the correct permissions and house account access. Review Source R Reviewer Director of Operations Used the software for: 3-5 years ### "GoTab A modern solution for todays hospitality challenges" December 13, 2023 5.0 Working with GoTab has been refreshing. While a smaller company, they have provided me tremendous support and have been very responsive to our feedback and suggestions for improvement. Pros GoTab’s point-of-sale (POS), kitchen display system (KDS) and entire restaurant commerce platform helps us server our guests better and run our business more profitably than ever. Instead of requiring us to purchase or lease proprietary hardware on a single operating system, we have the flexibility to run everything in a Windows environment with the hardware we choose. Cons It’s still a developmental platform and the hardware can be better. With that said, they have continuously improved the system, the functionality, and listen to feedback. Review Source R Reviewer President Used the software for: Less than 1 year ### "Stay away from GoTab if you work with UberEats, DoorDash, GrubHub etc…" April 28, 2025 1.0 One of the worst experience in my 40 years carrer, I have worked with so many pos system, anyway if you are integrated with UberEats, DoorDash etc… do not switch to GoTab they incapable of switching accounts over. We have been planning this for several months and a week later it’s still not working at 100% We lost a week of sales out of cloud kitchen, without counting the complaints, cancelled orders, bad reviews and unnecessary stress, the switch was a big mistake, go with the pros instead like Toast or Square even if it’s a bit more expensive. It’s obvious they are inexperienced, they cannot onboard a menu and pictures for you, be prepared to do it yourself and good luck! We know more then what they do now going through this process, how many of you know that GrubHub only accept changes in integrations on Tuesdays only? How many of you knew that DoorDash needs 5 days to unlink from previous integration in order to accept (Stream) their integration partner? Nobody of course unless you are in that particular line of business, this is why my conclusion is they are all clueless, not trained properly, not professionals. The las thing I will point out is the way the tickets are printing are a big mess, they are crowded, font is too big, they are unreadable, the name of the guest is hidden in the middle of so much unnecessary wording, when I asked if they could clean the way the tickets look like I was told by a \[sensitive content hidden\] this will be up the development team and could take month, meaning nothing will change. I wish I could post pictures here but if anyone wants pictures feel free to contact me, this is the most ridiculous thing I have seen in my career! This is my story, they failed us miserably and nobody can fix issues, we learned everything the hard way, hopefully this will help someone out there. Pros The Epson printers, the graphics on the screen, not bad colors Cons Inexperienced GoTab team, cannot onboard new accounts, lack of knowledge on how to takeover an existing account, they are only good for new accounts not integrated with 3rd delivery platforms. Review Source VR Verified Reviewer Owner - President Used the software for: Less than 1 year ### "Owner/President" May 25, 2026 5.0 My overall experience with GoTab POS has been exceptional from start to finish. The entire journey—from the sales team to onboarding to our day‑to‑day support—has been smooth, responsive, and genuinely helpful. As a business operating a café, bar, and restaurant under one roof, we needed a system that could support our one‑stop model, and GoTab has consistently delivered. What really stood out was how reliable the support team has been, especially during our busiest and most high‑pressure events. Whether it was our New Year’s Eve special menu, Valentine’s Day service, Easter and Mother’s Day buffets, or our wine‑pairing dinners, GoTab was right there with us. Anytime we needed help, even after hours, we were able to call and get live support immediately. That level of responsiveness gave us confidence during major events when flawless execution matters most. Overall, GoTab has helped us streamline operations, improve communication across all departments, and create a better experience for both staff and guests. It’s been a true partner in helping us launch and grow successfully. Pros What I liked most about GoTab POS is how intuitive, flexible, and truly all‑in‑one it is. We run a café, bar, and restaurant under one roof, and GoTab fits that one‑stop model perfectly. Instead of juggling multiple systems or workarounds, everything—from counter‑service coffee orders to full‑service dining to bar tabs—flows through a single platform. My team learned it quickly, service moves faster, and communication between front‑ and back‑of‑house is seamless. It feels like a POS built for modern, multi‑concept operations. Cons If I had to choose something I liked least about GoTab POS, it would be the initial learning curve. Because the system is so flexible and customizable, it took us a little time to fine‑tune everything for our café, bar, and restaurant setup. But the great part is that whenever we needed help—whether during the day or after hours—we were able to call and get live support right away. That level of responsiveness made the setup process much smoother and gave us confidence that we were never on our own. Review Source R Reviewer President Used the software for: 1-3 years ### "GOTAB + The Fifty/50 Group" June 11, 2026 5.0 They've been great partners to work with and have addressed all issues promptly. I've enjoyed watching the experience continue to improve and am very much looking forward to seeing how the Fishbowl integration plays out. Pros I've enjoyed the flexibility and customer service from \[sensitive content hidden\]. The platform itself is easy to use and the team has customized for us when needed. Cons It would function better for restaurant groups if it had a better enterprise platform with BIN numbers to that I could promote and publish items across the entire group far easier. Review Source VR Verified Reviewer owner Used the software for: Less than 1 year ### "GoTab - a no brainer w/ Tripleseat!!" January 9, 2026 5.0 It has been wonderful. Amazing for the brewery space, my team feels supported and I have all the insight I need. It works seemlessly with Tripleseat too which is huge as events are a major driver here Pros Amazing sales experience. Incredible support and a best in class POS. Speed and efficiency, labor savings, the self service guest tabs! Cons Still trying to find something! It truly has been an amazing experience. I always reccomend our neighbors to try! Review Source R Reviewer VP Hospitality Used the software for: 3-5 years ### "GoTab" August 23, 2022 5.0 Overall we are incredibly satisfied with GoTab. The customer service is best of class. Feature requests are responded to in a timely manner and all of the basic functionality needed by the vast majority of restaurants exists. Overall a great product that is continuously improving with every passing day. Pros I enjoy the fact that GoTab gives you optionality in your operating model. With all of the challenges surrounding the pandemic as well as labor challenges, GoTab allows us to pivot from a labor lite model to a full service model anytime necessary. This has been instrumental in managing costs while still being able to deliver a great guest experience. Cons In the beginning there were certain features which are necessary for basic restaurant operation that either did not exist or were a bit clunky. As of today, all of these basic features now exist plus a plethora of new "nice to have" features that allow you to use GoTab for a diverse number of operations. Review Source R Reviewer Events and Marketing Manager Used the software for: 1-3 years ### "We love Go Tab!" August 9, 2023 5.0 Great! It’s ideal for what we do! Pros We first installed Go Tab last year at our biggest location. What was all very new to us was made easy with the hands on approach of the go tab staff during the install. We absolutely loved the team. \[sensitive content hidden\] made the transition super easy. Cons Wifi is always twitchy. In certain areas of our large space we had to deal with slow systems when wifi was off and on. Review Source R Reviewer CEO Used the software for: 1-3 years ### "Best value for F&B growth" December 22, 2025 5.0 Awesome team to work with. Responsive to any request, question and always engaged with finding ways to be flexible with customer needs Pros Easy to use, increasing F&B revenue while enabling service personnel to focus on the customer experience Cons Needs more integration with major brands but other than that a really great opportunity for the industry Review Source R Reviewer VP of System Solutions Used the software for: I used a free trial ### "Great New POS Solution for SMB!" January 6, 2026 5.0 We have established a strong partnership thus far. The GoTab team is easy to work with and clearly committed to building a great product for operators. Pros While I have not yet been a direct user of GoTab, all demos and feature reviews we have conducted have yielded great results. They have a strong solution on their hands. What stands out most is how seamless the experience is for operators, particularly in the back of house. The ability to mark items out of stock directly from the kitchen or communicate with customers in real time is a true game changer. Cons Nothing to note so far, as we have not yet had direct hands-on usage. That said, based on everything we have seen, the POS appears to be feature rich, with no gaps identified at this time. Review Source R Reviewer Account Executive Used the software for: I used a free trial ### "GoTab and Tripleseat Partnership" January 9, 2026 5.0 From a partnership standpoint, it has been amazing. Our customers are very happy and feel supported. Pros Working with the team at GoTab has been an excellent experience. Our collaboration has helped our mutual customers increase revenue and streamline operations while driving revenue. Robust reporting, ease of use, and incredible value are all features you can expect from this product. Cons It's a complex platform that can be customized to virtually any use case a customer needs. Training is important. Review Source R Reviewer Director of Communications Used the software for: Less than 1 year ### "Thank you GoTab! " January 28, 2025 5.0 GoTab POS has been very helpful and supportive in our switch from regular service to counter style. Pros GoTab is super user friendly, along with easy to both learn & teach. Cons Making sure the same items are the same description/photo/etc. Can be difficult with a large team. Review Source R Reviewer Director of Operations Used the software for: 3-5 years ### "Great product that's easily customizable!" May 30, 2023 5.0 Pros Simple access to scheduled menus and tab management Cons dependent on internet which can cause issues if there is an outage - but back up systems are available Review Source R Reviewer Corporate Chef Used the software for: 3-5 years ### "GoTab feedback" August 17, 2022 5.0 Pros The ease of navigation through all the reports for sales, labor, product & food mix, menus and having them all on one platform is efficient and easy to use. Cons we continue to work through he kinks to improve our BOH & FOH operation. Review Source R Reviewer Owner Used the software for: 1-3 years ### "GoTab helped us when no one else would!" February 29, 2024 5.0 24/7 live help has been wonderful for assisting when needed Pros Engineers worked to ensure the system would function in our rural, no high speed internet location. Cons unexpected outages have happened during open hours Review Source R Reviewer FTL Manager Used the software for: Less than 1 year ### "GoTab and Maui Brewing" August 24, 2023 4.0 Pros The ease of use and pulling data. It's very easy to navigate and process. Cons At times there are some bugs that can cause minor issues but that's the same with every POS I've ever worked with. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.