---
title: "GoTab POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is GoTab POS the right Restaurant POS solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/215393/GoTab-POS/reviews/"
page_type: "reviews"
language: "en"
---

GoTab POS

4.7 (68)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated September 17th, 2026

# Reviews of GoTab POS

Ease of use

4.6

Customer Service

4.7

## Pros and Cons in Reviews

MG

Max G

Senior Hospitality Operations ManagerGambling & Casinos, 501 - 1,000 employeesUsed the software for: More than 2 years.

“Its adaptable platform allows us to efficiently manage everything from concessions and premium dining to special events, while providing the dependable performance needed during our busiest days.“

June 24, 2026

AA

Andre A

PresidentFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months.

“I wish I could post pictures here but if anyone wants pictures feel free to contact me, this is the most ridiculous thing I have seen in my career!“

April 25, 2025

KS

Kim S

Marketing ManagerFood & Beverages, 1,001 - 5,000 employeesUsed the software for: 6-12 months.

“From a consultant’s perspective, it solves real operational challenges—reducing friction at the point of order, improving speed of service, and allowing restaurants to meet guests where they are, whether that’s mobile ordering, QR codes, or counter service.“

December 18, 2025

AG

Aaron G

CROFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years.

“Mostly a negative for full service restaurants who sell little alcohol“

December 18, 2025

Sandeep Sunny B

Owner - PresidentFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months.

“As a business operating a café, bar, and restaurant under one roof, we needed a system that could support our one‑stop model, and GoTab has consistently delivered.“

May 22, 2026

AA

Andre A

PresidentFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months.

“Nobody of course unless you are in that particular line of business, this is why my conclusion is they are all clueless, not trained properly, not professionals.“

April 25, 2025

MG

Max G

Senior Hospitality Operations ManagerGambling & Casinos, 501 - 1,000 employeesUsed the software for: More than 2 years.

“GoTab offers exceptional flexibility and reliability, making it well-suited for a variety of service models and high-volume operations.“

June 24, 2026

JO

Jordana O

Director of CommunicationsRestaurants, 11 - 50 employeesUsed the software for: Less than 6 months.

“Can be difficult with a large team.“

January 27, 2025

## Showing most helpful reviews

Showing 1-25 of 68 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jason W.  
Director of Operations  
Hospitality  
Used the software for: 2+ years

### "GoTab A modern solution for todays hospitality challenges"

December 8, 2023

5.0

Working with GoTab has been refreshing. While a smaller company, they have provided me tremendous support and have been very responsive to our feedback and suggestions for improvement.

Pros

GoTab’s point-of-sale (POS), kitchen display system (KDS) and entire restaurant commerce platform helps us server our guests better and run our business more profitably than ever. Instead of requiring us to purchase or lease proprietary hardware on a single operating system, we have the flexibility to run everything in a Windows environment with the hardware we choose.

Cons

It’s still a developmental platform and the hardware can be better. With that said, they have continuously improved the system, the functionality, and listen to feedback.

Reason for choosing GoTab POS

Integration of QR code dining as well as traditional POS functionality.

Switched from

[RPOWER](https://www.capterra.com/p/115534/RPOWER/)

Wanted a company that was innovative and progressive to providing a more modern approach to the hospitality industry.

Review Source

Response from GoTab

December 15, 2023

Jason! Thanks so much for your review! We are thrilled to be your partner in this and look forward to continue serving your business!

MG

Max G.  
Senior Hospitality Operations Manager  
Gambling & Casinos  
Used the software for: 2+ years

### "Santa Anita Park GoTab POS Review"

June 24, 2026

5.0

Overall, our experience with GoTab has been very positive. The platform has performed well, and the customer support team has been responsive, knowledgeable, and consistently helpful whenever assistance has been needed.

Pros

GoTab offers exceptional flexibility and reliability, making it well-suited for a variety of service models and high-volume operations. Its adaptable platform allows us to efficiently manage everything from concessions and premium dining to special events, while providing the dependable performance needed during our busiest days.

Cons

We would like to see continued improvements in the hardware, particularly in terms of speed, durability, and overall performance. Enhancing the hardware experience would further improve operational efficiency and provide a smoother experience for both employees and guests.

Alternatives considered

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

Reason for choosing GoTab POS

GoTab fits our operation better than any other POS system we've evaluated. Its flexibility allows it to support our diverse service models, from full-service dining and concessions to premium hospitality and special events. The platform adapts well to our operational needs, making it easy for our team to manage high-volume events while maintaining efficiency and providing a great guest experience.

Switched from

[Clover](https://www.capterra.com/p/226864/Clover/)

We transitioned to GoTab during the COVID-19 pandemic to implement a contactless mobile ordering system. The platform allowed us to provide guests with a safer, more convenient ordering experience while maintaining efficient operations. Since then, we've continued to use GoTab because of its flexibility, reliability, and the operational benefits it provides beyond contactless ordering.

Review Source

BB

Brad B.  
Owner-Operator  
Restaurants  
Used the software for: 2+ years

### "Versatile POS system at a great value"

August 18, 2026

5.0

Overall, we have loved our experience with GoTab. I feel like all systems have their strengths and weaknesses. But since our main focus was a hybrid ordering system with QR code self-service capability, GoTab has been great.

Pros

GoTab is a very versatile POS system that hits all our check boxes. The QR code ordering system blends seamlessly into our business model and can work with the customer or a server. You also don't have to use proprietary hardware and can bring any Android device, which helps with flexibility as well.

Cons

Being a smaller POS system there aren't as many major integrations available, but the dev team does a good job rolling out new ones. The loyalty program and reporting also aren't as robust as some of the others I've seen.

Alternatives considered

[Arryved](https://www.capterra.com/p/200641/Arryved/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing GoTab POS

Pricing and features set. GoTab fit our highest priorirty needs the best.

Review Source

AA

Andre A.  
President  
Food & Beverages  
Used the software for: Less than 6 months

### "Stay away from GoTab if you work with UberEats, DoorDash, GrubHub etc…"

April 25, 2025

1.0

One of the worst experience in my 40 years carrer, I have worked with so many pos system, anyway if you are integrated with UberEats, DoorDash etc… do not switch to GoTab they incapable of switching accounts over. We have been planning this for several months and a week later it’s still not working at 100% We lost a week of sales out of cloud kitchen, without counting the complaints, cancelled orders, bad reviews and unnecessary stress, the switch was a big mistake, go with the pros instead like Toast or Square even if it’s a bit more expensive. It’s obvious they are inexperienced, they cannot onboard a menu and pictures for you, be prepared to do it yourself and good luck! We know more then what they do now going through this process, how many of you know that GrubHub only accept changes in integrations on Tuesdays only? How many of you knew that DoorDash needs 5 days to unlink from previous integration in order to accept (Stream) their integration partner? Nobody of course unless you are in that particular line of business, this is why my conclusion is they are all clueless, not trained properly, not professionals. The las thing I will point out is the way the tickets are printing are a big mess, they are crowded, font is too big, they are unreadable, the name of the guest is hidden in the middle of so much unnecessary wording, when I asked if they could clean the way the tickets look like I was told by a \[sensitive content hidden\] this will be up the development team and could take month, meaning nothing will change. I wish I could post pictures here but if anyone wants pictures feel free to contact me, this is the most ridiculous thing I have seen in my career! This is my story, they failed us miserably and nobody can fix issues, we learned everything the hard way, hopefully this will help someone out there.

Pros

The Epson printers, the graphics on the screen, not bad colors

Cons

Inexperienced GoTab team, cannot onboard new accounts, lack of knowledge on how to takeover an existing account, they are only good for new accounts not integrated with 3rd delivery platforms.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

I had no choice we are operating in a shared kitchen building or cloud kitchen, decision made by the management, cheaper product but not happy with the whole onboarding (\* days) with 6 months of prior talks, emails, calls

Review Source

PS

Paul S.  
General Manager  
Restaurants  
Used the software for: 1-2 years

### "Best POS system I've worked with in quite some time"

June 18, 2026

5.0

Our account rep is incredible in providing support and working with the Devs to build better functionality based on our feedback. It handles large volumes of tabs and provides clear, easy to find sales data to help with our internal decision-making

Pros

It's ability to handle a large volume of guest tabs in a single day (up and exceeding 2,500 daily tabs). Our account rep is incredible in providing support and working with the Devs to build better functionality based on our feedback.

Cons

Every POS system has its quirks and GoTab is no different, but it fills our needs better than any other system on the market.

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing GoTab POS

GoTab is the best fit for what we need for our operations

Review Source

Response from GoTab

June 24, 2026

Paul, thank you for the kind words and for being a valued GoTab customer. So grateful to hear that we’re helping your team operate efficiently while giving you the reporting and visibility you need to make decisions with confidence. We're also glad to hear your account rep has been a strong partner. One of the things we care most about is listening to operators and turning their feedback into meaningful improvements, so it's great to know that collaboration has made a difference for your team. Thanks again for sharing your experience and for trusting GoTab. We're excited to continue growing and improving alongside you.

SW

Scott W.  
President  
Restaurants  
Used the software for: 1-2 years

### "GOTAB + The Fifty/50 Group"

June 10, 2026

5.0

They've been great partners to work with and have addressed all issues promptly. I've enjoyed watching the experience continue to improve and am very much looking forward to seeing how the Fishbowl integration plays out.

Pros

I've enjoyed the flexibility and customer service from \[sensitive content hidden\]. The platform itself is easy to use and the team has customized for us when needed.

Cons

It would function better for restaurant groups if it had a better enterprise platform with BIN numbers to that I could promote and publish items across the entire group far easier.

Alternatives considered

[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing GoTab POS

Various reasons for each but ultimately I believed that GOTAB would be a better experience.

Switched from

[NCR Voyix](https://www.capterra.com/p/7227/NCR-Counterpoint/)

NCR is a horrible company to work with. They are slow to implement and the customer experience is terrible.

Review Source

Response from GoTab

June 11, 2026

Thank you for the thoughtful review and for being a valued GoTab partner. We're glad to hear you've enjoyed the platform's flexibility, our customer support, and our willingness to customize solutions when needed. We appreciate your feedback regarding enterprise menu management. Since you first started using GoTab, our Master Catalog functionality has been significantly improved. While there's always room for enhancement, publishing BINs from a parent location to one or more child locations is available today and can help streamline management across restaurant groups. We will follow up directly to discuss your use case and help coordinate implementation. Thanks again for your partnership, feedback, and continued trust in GoTab. We're excited about what's ahead, including the opportunities created through our Fishbowl integration, and we look forward to continuing to support your growth.

VR

Verified Reviewer  
Owner - President  
Food & Beverages  
Used the software for: 6-12 months

### "Owner/President"

May 22, 2026

5.0

My overall experience with GoTab POS has been exceptional from start to finish. The entire journey—from the sales team to onboarding to our day‑to‑day support—has been smooth, responsive, and genuinely helpful. As a business operating a café, bar, and restaurant under one roof, we needed a system that could support our one‑stop model, and GoTab has consistently delivered. What really stood out was how reliable the support team has been, especially during our busiest and most high‑pressure events. Whether it was our New Year’s Eve special menu, Valentine’s Day service, Easter and Mother’s Day buffets, or our wine‑pairing dinners, GoTab was right there with us. Anytime we needed help, even after hours, we were able to call and get live support immediately. That level of responsiveness gave us confidence during major events when flawless execution matters most. Overall, GoTab has helped us streamline operations, improve communication across all departments, and create a better experience for both staff and guests. It’s been a true partner in helping us launch and grow successfully.

Pros

What I liked most about GoTab POS is how intuitive, flexible, and truly all‑in‑one it is. We run a café, bar, and restaurant under one roof, and GoTab fits that one‑stop model perfectly. Instead of juggling multiple systems or workarounds, everything—from counter‑service coffee orders to full‑service dining to bar tabs—flows through a single platform. My team learned it quickly, service moves faster, and communication between front‑ and back‑of‑house is seamless. It feels like a POS built for modern, multi‑concept operations.

Cons

If I had to choose something I liked least about GoTab POS, it would be the initial learning curve. Because the system is so flexible and customizable, it took us a little time to fine‑tune everything for our café, bar, and restaurant setup. But the great part is that whenever we needed help—whether during the day or after hours—we were able to call and get live support right away. That level of responsiveness made the setup process much smoother and gave us confidence that we were never on our own.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing GoTab POS

We chose GoTab because it was the only POS that truly supported our café, bar, and restaurant in one system. It was easy to integrate with our Beer Wall, Smart Bar for cocktails, café setup, and kitchen KDS. Overall, it simply fit our operation better than the alternatives.

Review Source

Response from GoTab

May 26, 2026

Thank you so much for taking the time to share this thoughtful review. Hearing that GoTab has been able to support your café, bar, and restaurant all within one platform means a lot to our team. Multi-concept operations are complex, and one of our biggest goals is making it easier for operators to run different service models without stitching together disconnected systems. We also appreciate your honest feedback about the initial setup process. Because GoTab is designed to be flexible, there can definitely be some fine-tuning involved upfront, especially for unique operations like yours. We’re happy our support team was able to be there when you needed us, particularly during high-pressure events. Those moments matter, and it’s great to hear the team helped provide confidence when it counted most.

BG

Bill G.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "GO GoTab Go "

June 12, 2026

5.0

Overall I give GoTab a 5 star rating. Great customer service and great product. Naturally when installing a system for 631 seats you will have some bugs, but they killed them all and suddenly!

Pros

The POS is so much easier for our staff to use, and GoTab really helped us with the cost of the conversion from our previous POS. The Onboarding staff, \[sensitive content hidden\]was always available for every question and even called to check on us when we didn't ask for help. That is highly unusual in this POS market. And we love our handhelds that are about the size of an Iphone!

Cons

Switching systems while in business is always hard. But GoTab really scheduled it seamlessly - we were up and running just as they said we would be.

Alternatives considered

[Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)

Reason for choosing GoTab POS

Better fit for our business and we felt like customer service was going to be better.

Switched from

[Clover](https://www.capterra.com/p/226864/Clover/)

Clover was not a good fit for our business.

Review Source

Response from GoTab

June 16, 2026

Thank you for the stellar review and for trusting GoTab with such an important transition! Transitioning a 631-seat operation to a new POS system is no small undertaking, and we're grateful to hear that our onboarding team helped make the process as seamless as possible. Providing responsive, proactive support is something we take great pride in, so it's especially rewarding to know that our team was there when you needed them. We're also glad your staff has found the platform intuitive and that the handheld devices have helped improve day-to-day operations. We appreciate your partnership and look forward to continuing to support your team as your business grows.

JM

Jeremy M.  
Manager  
Restaurants  
Used the software for: 2+ years

### "Gotab user for over 4 years"

June 23, 2026

5.0

I have been with GoTab for some time now, and I have always enjoyed working with the team and the system. Great POS system!

Pros

GoTab has many versatile assets; they provide many new features, have great support, and offer transparent prices.

Cons

Can have slower functions for very quick service-oriented locations. Offline mode still has to be tested.

Alternatives considered

[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing GoTab POS

I was able to talk with a manager of another restaurant that uses the product.

Switched from

[Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)

Aloha was too restrictive in its use. It had better modifier options and offline mode but Gotab excels in everything else.

Review Source

AS

Alex S.  
Chef  
Restaurants  
Used the software for: 1-2 years

### "Ten times better than Aryryved"

June 18, 2026

4.0

As a back of the house guy it's great. It is the most user friendly KDS I have used since my time at Wendy's as a teenager.

Pros

How easy it is to use the KDS. Customer Service is very responsive in the chat box. GoTab manger app is very easy to use.

Cons

That I have to restart the GoTab boxes. Every Friday I walk upstairs and unplug the boxes and plug them back in before service. If I don't the printers stop working sometime over the weekend.

Switched from

[Arryved](https://www.capterra.com/p/200641/Arryved/)

Arryved made us promises that they had no intention of keeping

Review Source

Response from GoTab

June 24, 2026

Alex, thanks for the great review. Hearing from you that our KDS is one of the most user-friendly systems you've worked with means a lot. As for the weekly box restart, we appreciate the honest feedback—that's definitely the kind of thing we want to keep improving so it's one less task on your Friday checklist. We're grateful you gave GoTab a chance and are thrilled it's been a better fit for your operation.

KL

Kami L.  
Events and Marketing Manager  
Food & Beverages  
Used the software for: 1-2 years

### "We love Go Tab!"

August 8, 2023

5.0

Great! It’s ideal for what we do!

Pros

We first installed Go Tab last year at our biggest location. What was all very new to us was made easy with the hands on approach of the go tab staff during the install. We absolutely loved the team. \[sensitive content hidden\] made the transition super easy.

Cons

Wifi is always twitchy. In certain areas of our large space we had to deal with slow systems when wifi was off and on.

Switched from

[Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)

We needed something to keep up with the times and mobile ordering.

Review Source

KM

Kailey M.  
Marketing Manager  
Restaurants  
Used the software for: 6-12 months

### "5-stars for GoTab"

June 29, 2026

5.0

Overall, my experience with GoTab POS is positive. I’d rate GoTab POS as 5-stars because it’s efficient, effective, and easy to use.

Pros

One of the aspects that I like the most about GoTab POS is how easy it is to train staff members how to use it. The screen layout is clean and clear, which makes it easy to navigate and allows staff members to ring in products quickly. The pricing and availability of products can be updated very quickly and take immediate effect, which is very important in a restaurant setting. Their customer support team is also very helpful and insightful.

Cons

The aspect that I like the least about GoTab POS is that product tags can sometimes be confusing to enter.

Review Source

MW

Mark W.  
Solutions  
Restaurants  
Used the software for: 6-12 months

### "Foodhall POS"

December 18, 2025

5.0

Fantastic support, real operators supporting every step of the way. Incredibly useful and good product.

Pros

Fantastic for food markets. We're able to setup this up so that guests can order from multiple vendors at once on the same digital order. Excellent API to connect to and allows tools like Tenzo for reporting to connect seamlessly

Cons

No major cons, great onboarding team and support. Nothing that comes to mind on what they could have done better

Review Source

EC

Elle C.  
Director of Sales  
Events Services  
Used the software for: 6-12 months

### "GO Go GoTab!"

December 19, 2025

5.0

The Team seems to really care about the Hospitality Industry and supporting their customers and partners

Pros

Guest-Centric, Order-and-Pay Flexibility GoTab is known for empowering guests to order, re-order, and pay directly from their own devices. This reduces service bottlenecks and increases table turns, all while improving the guest experience. Open, API-Friendly Platform GoTab emphasizes integrations and extensibility. Many operators appreciate that it can work seamlessly with external systems, which is a strong differentiator versus closed-architecture POS systems.

Cons

The level of customization available means setup requires thoughtful planning upfront; once configured, however, day-to-day operations run smoothly and efficiently.

Review Source

AH

Andrew H.  
Brewery manager  
Hospitality  
Used the software for: Less than 6 months

### "GREAT PROGRAM!!!!"

January 25, 2025

5.0

Excellent service whenever we have a question. Plus very user friendly

Pros

Easy functionality and very user friendly!

Cons

Not being able to scroll the menu screen on the managers screen

Review Source

J Peter L.  
Director of Operations  
Hospitality  
Used the software for: 2+ years

### "An excellent product at a competitive price "

February 14, 2023

5.0

So far, Gotab has met us at the crossroads and helped us create an online delivery and carry out presence in the restaurant business here in D.C.

Pros

It’s easy to learn and get the hang of. Their customer service is outstanding. Someone is either online or gets back to you very quickly.

Cons

iPad version had some bugs in the beginning but not many

Reason for choosing GoTab POS

Their sales team were far better than their competitors

Review Source

TW

Timothy W.  
Director of Operations  
Food & Beverages  
Used the software for: 2+ years

### "Great product that's easily customizable!"

May 25, 2023

5.0

Pros

Simple access to scheduled menus and tab management

Cons

dependent on internet which can cause issues if there is an outage - but back up systems are available

Review Source

IO

Israel O.  
Corporate Chef  
Restaurants  
Used the software for: 2+ years

### "GoTab feedback"

August 16, 2022

5.0

Pros

The ease of navigation through all the reports for sales, labor, product & food mix, menus and having them all on one platform is efficient and easy to use.

Cons

we continue to work through he kinks to improve our BOH & FOH operation.

Review Source

Response from GoTab

August 22, 2022

Thank you for your feedback!

AS

Anna S.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "GoTab helped us when no one else would!"

February 28, 2024

5.0

24/7 live help has been wonderful for assisting when needed

Pros

Engineers worked to ensure the system would function in our rural, no high speed internet location.

Cons

unexpected outages have happened during open hours

Reason for choosing GoTab POS

Ease of set up, less start-up and less ongoing costs

Review Source

KL

Keno L.  
FTL Manager  
Restaurants  
Used the software for: Less than 6 months

### "GoTab and Maui Brewing"

August 21, 2023

4.0

Pros

The ease of use and pulling data. It's very easy to navigate and process.

Cons

At times there are some bugs that can cause minor issues but that's the same with every POS I've ever worked with.

Review Source

MR

Matt R.  
Manager and wine purchaser  
Food & Beverages  
Used the software for: 1-2 years

### "Great product "

August 10, 2022

5.0

Pros

The online support and how easy the software is to use

Cons

How the add ons for items are displayed just by one unit pricing

Review Source

Response from GoTab

August 22, 2022

Thank you so much for your feedback.

IA

ILYA A.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "GoTab is great!"

February 12, 2021

5.0

GoTab is the best in its class. The customer-facing interface is intuitive and easy to navigate. Back-end manager dashboard is powerful and well-organized.

Pros

It was easy and fast to install; very customizable. Support is fast and superb. Our customers love using it.

Cons

I wish they had a full-fledged POS product; but I hear it is coming in 2021.

Review Source

MJ

Mandakh J.  
server  
Food & Beverages  
Used the software for: Less than 6 months

### "It\`s very good system!"

October 22, 2022

5.0

Pros

This Go tab system is the easiest to use, simple, concise and clear

Cons

Nothing like that for me. It\`s easy to use now

Review Source

Response from GoTab

October 28, 2022

We really appreciate your feedback. Thanks so much!

CC

Chris C.  
Director of Banquets and Private Event  
Hospitality  
Used the software for: 2+ years

### "GoTab & FlyteCo Tower"

April 30, 2026

5.0

We have been working with GoTab for over 2 years. Just like any POS system it has its kinks but overall I've been very happy with it's functionality. The QR Ordering system is the best on the market currently, especially for a 28,000sqft building like ours.

Pros

The customer support is one of the best I have experienced in my 25 years in the business. The Manager portal is easy and intuitive as well.

Cons

Their cash handling procedures can be cumbersome and confusing depending on what type of business you are running. Fortunately 99% of our transactions are credit card or tap to pay.

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing GoTab POS

Cost and ability to reutilize our current devices we had on hand.

Switched from

[Arryved](https://www.capterra.com/p/200641/Arryved/)

When we first opened they were one of the first to implement a QR Code ordering system the way we wanted to utilize it. Unfortunately their hardware and system were constantly failing and costing us valuable time and money.

Review Source

CR

Carli R.  
Director of Training and Hospitality  
Restaurants  
Used the software for: 1-2 years

### "Shout out to \[sensitive content hidden\]- Give him a raise "

June 15, 2026

4.0

I wasn't a huge fan at first, mostly because the system felt over complicated and a bit messy, and we experienced a lot of small issues that didn't have a great solve. But getting a dedicated GoTab rep has made all the difference. Shout out to \[sensitive content hidden\]!

Pros

The GoTab team is always open to diving into the issues we experience and helps create solves based on what we need.

Cons

sometimes the user workflow can be clunky or overcomplicated - for example: user set up on the manager dashboard takes multiple steps to provide the correct permissions and house account access.

Review Source

Response from GoTab

June 24, 2026

Carli, thank you for the honest feedback—and for the shout out to your dedicated GoTab rep. We'll make sure the recognition gets passed along. We appreciate you sticking with us, especially through some of the challenges you experienced early on. Hearing that having a dedicated partner has made such a difference means a lot, because that's exactly the kind of relationship we strive to build with our customers. We also appreciate the feedback on user setup, permissions, and house account management. Those are areas we're actively working to improve, with a focus on reducing complexity and making common administrative tasks more intuitive. Thank you again for your partnership and for helping us make the platform better. Feedback like yours plays a big role in shaping where we go next.

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