# GoTab POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GoTab POS the right Bar POS solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215393/GoTab-POS/reviews --- GoTab POS 4.7 (62) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GoTab POS Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews KS Kim S Marketing ManagerFood & Beverages, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “From a consultant’s perspective, it solves real operational challenges—reducing friction at the point of order, improving speed of service, and allowing restaurants to meet guests where they are, whether that’s mobile ordering, QR codes, or counter service.“ December 18, 2025 AG Aaron G CROFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “Mostly a negative for full service restaurants who sell little alcohol“ December 18, 2025 KS Kim S Marketing ManagerFood & Beverages, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Restaurants I’ve recommended it to have seen improved order accuracy, better guest flow, and increased comfort with digital ordering—especially in environments where speed and flexibility matter.“ December 18, 2025 AA Andre A PresidentFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “I wish I could post pictures here but if anyone wants pictures feel free to contact me, this is the most ridiculous thing I have seen in my career!“ April 25, 2025 Sandeep Sunny B Owner - PresidentFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “As a business operating a café, bar, and restaurant under one roof, we needed a system that could support our one‑stop model, and GoTab has consistently delivered.“ May 22, 2026 AA Andre A PresidentFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “Nobody of course unless you are in that particular line of business, this is why my conclusion is they are all clueless, not trained properly, not professionals.“ April 25, 2025 KS Kim S Marketing ManagerFood & Beverages, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I’ve successfully recommended GoTab to a variety of concepts, and it consistently performs well in high-volume, fast-casual, brewery, and hybrid service environments.“ December 18, 2025 JO Jordana O Director of CommunicationsRestaurants, 11 - 50 employeesUsed the software for: Less than 6 months. “Can be difficult with a large team.“ January 27, 2025 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason W. Director of Operations Hospitality Used the software for: 2+ years ### "GoTab A modern solution for todays hospitality challenges" December 8, 2023 5.0 Working with GoTab has been refreshing. While a smaller company, they have provided me tremendous support and have been very responsive to our feedback and suggestions for improvement. Pros GoTab’s point-of-sale (POS), kitchen display system (KDS) and entire restaurant commerce platform helps us server our guests better and run our business more profitably than ever. Instead of requiring us to purchase or lease proprietary hardware on a single operating system, we have the flexibility to run everything in a Windows environment with the hardware we choose. Cons It’s still a developmental platform and the hardware can be better. With that said, they have continuously improved the system, the functionality, and listen to feedback. Reason for choosing GoTab POS Integration of QR code dining as well as traditional POS functionality. Switched from [RPOWER](https://www.capterra.com/p/115534/RPOWER/) Wanted a company that was innovative and progressive to providing a more modern approach to the hospitality industry. Review Source Response from GoTab December 15, 2023 Jason! Thanks so much for your review! We are thrilled to be your partner in this and look forward to continue serving your business! VR Verified Reviewer Owner - President Food & Beverages Used the software for: 6-12 months ### "Owner/President" May 22, 2026 5.0 My overall experience with GoTab POS has been exceptional from start to finish. The entire journey—from the sales team to onboarding to our day‑to‑day support—has been smooth, responsive, and genuinely helpful. As a business operating a café, bar, and restaurant under one roof, we needed a system that could support our one‑stop model, and GoTab has consistently delivered. What really stood out was how reliable the support team has been, especially during our busiest and most high‑pressure events. Whether it was our New Year’s Eve special menu, Valentine’s Day service, Easter and Mother’s Day buffets, or our wine‑pairing dinners, GoTab was right there with us. Anytime we needed help, even after hours, we were able to call and get live support immediately. That level of responsiveness gave us confidence during major events when flawless execution matters most. Overall, GoTab has helped us streamline operations, improve communication across all departments, and create a better experience for both staff and guests. It’s been a true partner in helping us launch and grow successfully. Pros What I liked most about GoTab POS is how intuitive, flexible, and truly all‑in‑one it is. We run a café, bar, and restaurant under one roof, and GoTab fits that one‑stop model perfectly. Instead of juggling multiple systems or workarounds, everything—from counter‑service coffee orders to full‑service dining to bar tabs—flows through a single platform. My team learned it quickly, service moves faster, and communication between front‑ and back‑of‑house is seamless. It feels like a POS built for modern, multi‑concept operations. Cons If I had to choose something I liked least about GoTab POS, it would be the initial learning curve. Because the system is so flexible and customizable, it took us a little time to fine‑tune everything for our café, bar, and restaurant setup. But the great part is that whenever we needed help—whether during the day or after hours—we were able to call and get live support right away. That level of responsiveness made the setup process much smoother and gave us confidence that we were never on our own. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing GoTab POS We chose GoTab because it was the only POS that truly supported our café, bar, and restaurant in one system. It was easy to integrate with our Beer Wall, Smart Bar for cocktails, café setup, and kitchen KDS. Overall, it simply fit our operation better than the alternatives. Review Source Response from GoTab May 26, 2026 Thank you so much for taking the time to share this thoughtful review. Hearing that GoTab has been able to support your café, bar, and restaurant all within one platform means a lot to our team. Multi-concept operations are complex, and one of our biggest goals is making it easier for operators to run different service models without stitching together disconnected systems. We also appreciate your honest feedback about the initial setup process. Because GoTab is designed to be flexible, there can definitely be some fine-tuning involved upfront, especially for unique operations like yours. We’re happy our support team was able to be there when you needed us, particularly during high-pressure events. Those moments matter, and it’s great to hear the team helped provide confidence when it counted most. AA Andre A. President Food & Beverages Used the software for: Less than 6 months ### "Stay away from GoTab if you work with UberEats, DoorDash, GrubHub etc…" April 25, 2025 1.0 One of the worst experience in my 40 years carrer, I have worked with so many pos system, anyway if you are integrated with UberEats, DoorDash etc… do not switch to GoTab they incapable of switching accounts over. We have been planning this for several months and a week later it’s still not working at 100% We lost a week of sales out of cloud kitchen, without counting the complaints, cancelled orders, bad reviews and unnecessary stress, the switch was a big mistake, go with the pros instead like Toast or Square even if it’s a bit more expensive. It’s obvious they are inexperienced, they cannot onboard a menu and pictures for you, be prepared to do it yourself and good luck! We know more then what they do now going through this process, how many of you know that GrubHub only accept changes in integrations on Tuesdays only? How many of you knew that DoorDash needs 5 days to unlink from previous integration in order to accept (Stream) their integration partner? Nobody of course unless you are in that particular line of business, this is why my conclusion is they are all clueless, not trained properly, not professionals. The las thing I will point out is the way the tickets are printing are a big mess, they are crowded, font is too big, they are unreadable, the name of the guest is hidden in the middle of so much unnecessary wording, when I asked if they could clean the way the tickets look like I was told by a \[sensitive content hidden\] this will be up the development team and could take month, meaning nothing will change. I wish I could post pictures here but if anyone wants pictures feel free to contact me, this is the most ridiculous thing I have seen in my career! This is my story, they failed us miserably and nobody can fix issues, we learned everything the hard way, hopefully this will help someone out there. Pros The Epson printers, the graphics on the screen, not bad colors Cons Inexperienced GoTab team, cannot onboard new accounts, lack of knowledge on how to takeover an existing account, they are only good for new accounts not integrated with 3rd delivery platforms. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) I had no choice we are operating in a shared kitchen building or cloud kitchen, decision made by the management, cheaper product but not happy with the whole onboarding (\* days) with 6 months of prior talks, emails, calls Review Source CC Chris C. Director of Banquets and Private Event Hospitality Used the software for: 2+ years ### "GoTab & FlyteCo Tower" April 30, 2026 5.0 We have been working with GoTab for over 2 years. Just like any POS system it has its kinks but overall I've been very happy with it's functionality. The QR Ordering system is the best on the market currently, especially for a 28,000sqft building like ours. Pros The customer support is one of the best I have experienced in my 25 years in the business. The Manager portal is easy and intuitive as well. Cons Their cash handling procedures can be cumbersome and confusing depending on what type of business you are running. Fortunately 99% of our transactions are credit card or tap to pay. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing GoTab POS Cost and ability to reutilize our current devices we had on hand. Switched from [Arryved](https://www.capterra.com/p/200641/Arryved/) When we first opened they were one of the first to implement a QR Code ordering system the way we wanted to utilize it. Unfortunately their hardware and system were constantly failing and costing us valuable time and money. Review Source KS Kim S. Marketing Manager Food & Beverages Used the software for: 6-12 months ### "A Flexible, Guest-First POS That Delivers Real Operational Results" December 18, 2025 5.0 Overall, my experience with GoTab POS has been very positive. As a consultant, I appreciate technology that is practical, adaptable, and scalable, and GoTab checks all three boxes. Restaurants I’ve recommended it to have seen improved order accuracy, better guest flow, and increased comfort with digital ordering—especially in environments where speed and flexibility matter. GoTab has proven to be a reliable solution that supports both operational efficiency and a modern guest experience, which is why I continue to confidently recommend it. Pros What I value most about GoTab is its flexibility and guest-first design. From a consultant’s perspective, it solves real operational challenges—reducing friction at the point of order, improving speed of service, and allowing restaurants to meet guests where they are, whether that’s mobile ordering, QR codes, or counter service. I’ve successfully recommended GoTab to a variety of concepts, and it consistently performs well in high-volume, fast-casual, brewery, and hybrid service environments. The platform integrates smoothly into existing operations without forcing operators to completely rethink their concept, which is a major win. Cons Like any robust system, there is a learning curve during initial setup, particularly when operators want to take full advantage of its customization options. That said, this is less a flaw and more a reality of a powerful platform—once configured properly, the system runs efficiently and delivers long-term value. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) GoTab excels at meeting guests where they are—mobile QR ordering, table ordering, self-service, or counter service—all without requiring guests to download an app. This flexibility helps increase check frequency and guest satisfaction. Review Source JS Jason S. Owner Food & Beverages Used the software for: 2+ years ### "Best Point of Sale we have used!" April 30, 2026 5.0 We have used GoTab the past few years and it’s worked very well overall! It was very easy to make the software work for our complex space and service model. Pros I really like the manager app and ease of use from my personal devices. Customer support has also been great and the team is very responsive. Cons There’s a couple reporting things I would like some improvements on but that is more specific to our needs and revenue streams. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing GoTab POS Better price when we signed up a couple of years ago Switched from [Arryved](https://www.capterra.com/p/200641/Arryved/) QR ordering, and better kitchen POS than our previous software Review Source SW Scott W. President Restaurants Used the software for: 1-2 years ### "GOTAB + The Fifty/50 Group" June 10, 2026 5.0 They've been great partners to work with and have addressed all issues promptly. I've enjoyed watching the experience continue to improve and am very much looking forward to seeing how the Fishbowl integration plays out. Pros I've enjoyed the flexibility and customer service from \[sensitive content hidden\]. The platform itself is easy to use and the team has customized for us when needed. Cons It would function better for restaurant groups if it had a better enterprise platform with BIN numbers to that I could promote and publish items across the entire group far easier. Alternatives considered [SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing GoTab POS Various reasons for each but ultimately I believed that GOTAB would be a better experience. Switched from [NCR Voyix](https://www.capterra.com/p/7227/NCR-Counterpoint/) NCR is a horrible company to work with. They are slow to implement and the customer experience is terrible. Review Source Response from GoTab June 11, 2026 Thank you for the thoughtful review and for being a valued GoTab partner. We're glad to hear you've enjoyed the platform's flexibility, our customer support, and our willingness to customize solutions when needed. We appreciate your feedback regarding enterprise menu management. Since you first started using GoTab, our Master Catalog functionality has been significantly improved. While there's always room for enhancement, publishing BINs from a parent location to one or more child locations is available today and can help streamline management across restaurant groups. We will follow up directly to discuss your use case and help coordinate implementation. Thanks again for your partnership, feedback, and continued trust in GoTab. We're excited about what's ahead, including the opportunities created through our Fishbowl integration, and we look forward to continuing to support your growth. AG Amanda G. Director of Operations Entertainment Used the software for: 1-2 years ### "Happy with GoTab" June 1, 2026 5.0 Overall I would highly recommend GoTab to anyone looking for high quality customer services, great integrations, and a company that is always updating and evolving their system to work the best that it can for their customers. Our account manager Owen is easy to reach and quick to respond; it feels like they are part of your team. Pros Excellent customer service and assistance getting the most out of the product. Integrations that work seamlessly. The ability to communicate easily with customers through features like notices. Cons A few processes are bulky, such as creating discount codes known as a cart rules in the system. I wish the reporting functionality was a little bit more robust as well, but there are workarounds for that. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Needed an more robust system and one that integrated with our products. Review Source VR Verified Reviewer owner Hospitality Used the software for: 6-12 months ### "GoTab - a no brainer w/ Tripleseat!!" December 19, 2025 5.0 It has been wonderful. Amazing for the brewery space, my team feels supported and I have all the insight I need. It works seemlessly with Tripleseat too which is huge as events are a major driver here Pros Amazing sales experience. Incredible support and a best in class POS. Speed and efficiency, labor savings, the self service guest tabs! Cons Still trying to find something! It truly has been an amazing experience. I always reccomend our neighbors to try! Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Terrible support, too expensive, Gotab came in MUCH better Review Source BG Bill G. Owner Restaurants Used the software for: Less than 6 months ### "GO GoTab Go " June 12, 2026 5.0 Overall I give GoTab a 5 star rating. Great customer service and great product. Naturally when installing a system for 631 seats you will have some bugs, but they killed them all and suddenly! Pros The POS is so much easier for our staff to use, and GoTab really helped us with the cost of the conversion from our previous POS. The Onboarding staff, \[sensitive content hidden\]was always available for every question and even called to check on us when we didn't ask for help. That is highly unusual in this POS market. And we love our handhelds that are about the size of an Iphone! Cons Switching systems while in business is always hard. But GoTab really scheduled it seamlessly - we were up and running just as they said we would be. Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Reason for choosing GoTab POS Better fit for our business and we felt like customer service was going to be better. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Clover was not a good fit for our business. Review Source Response from GoTab June 16, 2026 Thank you for the stellar review and for trusting GoTab with such an important transition! Transitioning a 631-seat operation to a new POS system is no small undertaking, and we're grateful to hear that our onboarding team helped make the process as seamless as possible. Providing responsive, proactive support is something we take great pride in, so it's especially rewarding to know that our team was there when you needed them. We're also glad your staff has found the platform intuitive and that the handheld devices have helped improve day-to-day operations. We appreciate your partnership and look forward to continuing to support your team as your business grows. SB Seth B. VP of System Solutions Restaurants Used the software for: I used a free trial ### "Great New POS Solution for SMB!" December 29, 2025 5.0 We have established a strong partnership thus far. The GoTab team is easy to work with and clearly committed to building a great product for operators. Pros While I have not yet been a direct user of GoTab, all demos and feature reviews we have conducted have yielded great results. They have a strong solution on their hands. What stands out most is how seamless the experience is for operators, particularly in the back of house. The ability to mark items out of stock directly from the kitchen or communicate with customers in real time is a true game changer. Cons Nothing to note so far, as we have not yet had direct hands-on usage. That said, based on everything we have seen, the POS appears to be feature rich, with no gaps identified at this time. Review Source AH Andrew H. Brewery manager Hospitality Used the software for: Less than 6 months ### "GREAT PROGRAM!!!!" January 25, 2025 5.0 Excellent service whenever we have a question. Plus very user friendly Pros Easy functionality and very user friendly! Cons Not being able to scroll the menu screen on the managers screen Review Source J Peter L. Director of Operations Hospitality Used the software for: 2+ years ### "An excellent product at a competitive price " February 14, 2023 5.0 So far, Gotab has met us at the crossroads and helped us create an online delivery and carry out presence in the restaurant business here in D.C. Pros It’s easy to learn and get the hang of. Their customer service is outstanding. Someone is either online or gets back to you very quickly. Cons iPad version had some bugs in the beginning but not many Reason for choosing GoTab POS Their sales team were far better than their competitors Review Source AL Allison L. Director, Hospitality Operations Food & Beverages Used the software for: 2+ years ### "We Love GoTab!" August 16, 2022 5.0 Pros GoTab is highly customizable to suit individual business needs. Depending on staffing levels or events for the day, we can tailor GoTab operations to fit our needs very easily. Unlike most other POS systems, GoTab encourages integrations to make operations streamlined for the business. Their customer service is best in class and they listen to their customers needs/wants. They are constantly innovating and fine tuning features on the POS to meet the business needs of their customers and push the envelope of what a POS has traditionally done. Cons Our biggest challenge is defining and executing a hybrid service model where we can merge traditional service and guest facing QR ordering on their mobile devices. With the release of Easy Tab, it will make it that much smoother for both the servers and the guests to embrace the hybrid service model. Review Source Response from GoTab August 17, 2022 Thank you so much for your feedback! KD Karissa D. General Manager Restaurants Used the software for: 2+ years ### "GT Review" August 22, 2022 4.0 Pros I like the versatility of being able to have guests and/or employees access tabs as well as being able to have access to most manager functionality through my cell phone. I like the ease of being able to add/modify/disable items as well as the ability for guests to message any needs or questions through the concierge feature. Cons My biggest challenge is that with the POS system and/or as a user you are still unable to course items. Review Source Response from GoTab August 23, 2022 Thank you for the feedback. Coursing is currently on our roadmap and we are working to make it available as soon as possible. CB Courtney B. Events & Marketing Manager Hospitality Used the software for: 2+ years ### "Caboose X GoTab" February 12, 2021 5.0 I have not used it as much, but so far it has been easy. Pros I have been using GoTab since about 2016. This product has come a long way with functionality and ease of use since then. I love how customizable and easy it has become. This product makes it so easy to book events for large groups, take orders through a server, or to have a tab for an individual. There is so much you can do with it. Cons I wish we could duplicate products a little easier. Making sure the same items are the same description/photo/etc. can be difficult with a large team. I also hope there is a functionality for weekly report summaries for locations or multiple. Better reporting to break down each category would be nice to have automated as well. (i.e. merchandise inventory/sales of each item across locations/etc.) Review Source JM Jennifer M. Owner Food & Beverages Used the software for: 2+ years ### "GoTab makes room for new revenue streams while building efficiencies on our floor." February 12, 2021 5.0 As a young software company there are occasional glitches in GoTab software but the GoTab team is quick to respond to and solve any issue that arises. We have never seen customer support at this level in any other software product. Pros GoTab allows each guest to have their own POS therefore creating a dramatic increase in revenue potential. GoTab software also has a lot of flexibility built into the product which allows my creative team to build out new revenue streams and pull in a broader market without adding to the complexity of multiple POSs. Cons There is a learning curve for our guests. Review Source MR Matt R. Manager and wine purchaser Food & Beverages Used the software for: 1-2 years ### "Great product " August 10, 2022 5.0 Pros The online support and how easy the software is to use Cons How the add ons for items are displayed just by one unit pricing Review Source Response from GoTab August 22, 2022 Thank you so much for your feedback. IA ILYA A. Owner Hospitality Used the software for: 1-2 years ### "GoTab is great!" February 12, 2021 5.0 GoTab is the best in its class. The customer-facing interface is intuitive and easy to navigate. Back-end manager dashboard is powerful and well-organized. Pros It was easy and fast to install; very customizable. Support is fast and superb. Our customers love using it. Cons I wish they had a full-fledged POS product; but I hear it is coming in 2021. Review Source MJ Mandakh J. server Food & Beverages Used the software for: Less than 6 months ### "It\`s very good system!" October 22, 2022 5.0 Pros This Go tab system is the easiest to use, simple, concise and clear Cons Nothing like that for me. It\`s easy to use now Review Source Response from GoTab October 28, 2022 We really appreciate your feedback. Thanks so much! AT Amber T. Director of Operations Food & Beverages Used the software for: 1-2 years ### "Food Hall loves GoTab" January 9, 2026 5.0 GoTab is a great POS system that has worked well with our food hall to ensure a efficient guest experience Pros The support teams are very helpful and timely. Menu Management and reporting are easy to obtain and read. Overall, a great system to use for a multi operator food hall. Cons The printer connections require and onboarding specialist to connect them all. This becomes an issue if they are not available during a busy shift. Just requires some planning. The layout of the ordering platform for 20+ restaurants in one place is a little challenging. Alternatives considered [Spot-On](https://www.capterra.com/p/10022670/Spot-On/) Reason for choosing GoTab POS The customer service at GoTab was better, and more user friendly Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Needed Multi vendor ordering and pay out options Review Source MS Michael S. Owner Restaurants Used the software for: Less than 6 months ### "GoTab POS is very user friendly" June 17, 2026 5.0 Go Tab was is very user friendly. We did not have a background in the food service industry but we able to quickly use the system. We set up various menus, figured out were orders would be displayed, mapped out tables and set up accounting software. The POS is easy to figure out when something new pops up and we can figure it out without calling support for help. Pros Very easy to set up the system with GoTab virtual assistance. I'm not a technical person but had no problems with the set up. The on going customer service was excellent and our rep \[sensitive content hidden\] would reach out on her own to make sure things were working and if we had questions. The daily and weekly recaps are quick easy messages to cover in the morning. Cons The virtual system set up and training was great but I think in person training is always more helpful. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing GoTab POS We had people tell us that GoTab was the best option for a self-pour style bar Review Source AG Aaron G. CRO Food & Beverages Used the software for: 1-2 years ### "Best POS for Breweries, Cideries, etc" December 18, 2025 5.0 Pros The easiest to use and most flexible POS system for small breweries. Very straightforward, but flexible, and helps manage a bar and food without the expense or needless complexity of some older systems Cons If you're heavily leveraged toward food, there are some more robust options out there. Mostly a negative for full service restaurants who sell little alcohol Switched from [Arryved](https://www.capterra.com/p/200641/Arryved/) Ease of use, pricing, and ongoing development / support Review Source Response from GoTab December 22, 2025 Thank you for the thoughtful and balanced feedback—we really appreciate it. While GoTab is absolutely easy to adopt for small and growing breweries, we also want to clarify that the platform is actively used by some of the largest and most operationally complex breweries in the U.S., including Stone Brewing, Other Half Brewing, and Altstadt Brewery. These operators run highly sophisticated environments with multiple service models—ranging from counter service and QR ordering to full-service dining, events, and high-volume beer halls—all within a single location. GoTab was designed to scale across that entire spectrum. Our flexibility allows breweries to start simple and layer in food, service complexity, and additional revenue streams over time without switching systems or taking on unnecessary overhead. Breweries that balance alcohol, food, events, and guest experience often find GoTab uniquely well suited to their needs. CR Carli R. Director of Training and Hospitality Restaurants Used the software for: 1-2 years ### "Shout out to \[sensitive content hidden\]- Give him a raise " June 15, 2026 4.0 I wasn't a huge fan at first, mostly because the system felt over complicated and a bit messy, and we experienced a lot of small issues that didn't have a great solve. But getting a dedicated GoTab rep has made all the difference. Shout out to \[sensitive content hidden\]! Pros The GoTab team is always open to diving into the issues we experience and helps create solves based on what we need. Cons sometimes the user workflow can be clunky or overcomplicated - for example: user set up on the manager dashboard takes multiple steps to provide the correct permissions and house account access. Review Source SG Sue G. CEO Hospitality Used the software for: 1-2 years ### "Best value for F&B growth" December 18, 2025 5.0 Awesome team to work with. Responsive to any request, question and always engaged with finding ways to be flexible with customer needs Pros Easy to use, increasing F&B revenue while enabling service personnel to focus on the customer experience Cons Needs more integration with major brands but other than that a really great opportunity for the industry Review Source Response from GoTab December 22, 2025 Thank you for the thoughtful review and for calling out both the revenue impact and the way our team shows up as a partner—we truly appreciate it. We also hear your feedback around integrations. That’s exactly why GoTab was built with an open API at its core. This approach allows us and our partners to build new integrations quickly and flexibly, without being limited by a closed ecosystem. It’s what enables us to move fast, adapt to customer needs, and continuously expand the platform alongside the brands and tools operators already rely on. We’re excited to keep growing our integration ecosystem and working closely with partners to bring even more value to the industry. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.