--- title: "GoTab POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GoTab POS the right Bar POS solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/215393/GoTab-POS/reviews/" page_type: "reviews" language: "en" --- GoTab POS 4.7 (67) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of GoTab POS Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews MG Max G Senior Hospitality Operations ManagerGambling & Casinos, 501 - 1,000 employeesUsed the software for: More than 2 years. “Its adaptable platform allows us to efficiently manage everything from concessions and premium dining to special events, while providing the dependable performance needed during our busiest days.“ June 24, 2026 AA Andre A PresidentFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “I wish I could post pictures here but if anyone wants pictures feel free to contact me, this is the most ridiculous thing I have seen in my career!“ April 25, 2025 KS Kim S Marketing ManagerFood & Beverages, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “From a consultant’s perspective, it solves real operational challenges—reducing friction at the point of order, improving speed of service, and allowing restaurants to meet guests where they are, whether that’s mobile ordering, QR codes, or counter service.“ December 18, 2025 AG Aaron G CROFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “Mostly a negative for full service restaurants who sell little alcohol“ December 18, 2025 Sandeep Sunny B Owner - PresidentFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “As a business operating a café, bar, and restaurant under one roof, we needed a system that could support our one‑stop model, and GoTab has consistently delivered.“ May 22, 2026 AA Andre A PresidentFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “Nobody of course unless you are in that particular line of business, this is why my conclusion is they are all clueless, not trained properly, not professionals.“ April 25, 2025 MG Max G Senior Hospitality Operations ManagerGambling & Casinos, 501 - 1,000 employeesUsed the software for: More than 2 years. “GoTab offers exceptional flexibility and reliability, making it well-suited for a variety of service models and high-volume operations.“ June 24, 2026 JO Jordana O Director of CommunicationsRestaurants, 11 - 50 employeesUsed the software for: Less than 6 months. “Can be difficult with a large team.“ January 27, 2025 ## Showing most helpful reviews Showing 1-25 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason W. Director of Operations Hospitality Used the software for: 2+ years ### "GoTab A modern solution for todays hospitality challenges" December 8, 2023 5.0 Working with GoTab has been refreshing. While a smaller company, they have provided me tremendous support and have been very responsive to our feedback and suggestions for improvement. Pros GoTab’s point-of-sale (POS), kitchen display system (KDS) and entire restaurant commerce platform helps us server our guests better and run our business more profitably than ever. Instead of requiring us to purchase or lease proprietary hardware on a single operating system, we have the flexibility to run everything in a Windows environment with the hardware we choose. Cons It’s still a developmental platform and the hardware can be better. With that said, they have continuously improved the system, the functionality, and listen to feedback. Reason for choosing GoTab POS Integration of QR code dining as well as traditional POS functionality. Switched from [RPOWER](https://www.capterra.com/p/115534/RPOWER/) Wanted a company that was innovative and progressive to providing a more modern approach to the hospitality industry. Review Source Response from GoTab December 15, 2023 Jason! Thanks so much for your review! We are thrilled to be your partner in this and look forward to continue serving your business! SW Scott W. President Restaurants Used the software for: 1-2 years ### "GOTAB + The Fifty/50 Group" June 10, 2026 5.0 They've been great partners to work with and have addressed all issues promptly. I've enjoyed watching the experience continue to improve and am very much looking forward to seeing how the Fishbowl integration plays out. Pros I've enjoyed the flexibility and customer service from \[sensitive content hidden\]. The platform itself is easy to use and the team has customized for us when needed. Cons It would function better for restaurant groups if it had a better enterprise platform with BIN numbers to that I could promote and publish items across the entire group far easier. Alternatives considered [SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing GoTab POS Various reasons for each but ultimately I believed that GOTAB would be a better experience. Switched from [NCR Voyix](https://www.capterra.com/p/7227/NCR-Counterpoint/) NCR is a horrible company to work with. They are slow to implement and the customer experience is terrible. Review Source Response from GoTab June 11, 2026 Thank you for the thoughtful review and for being a valued GoTab partner. We're glad to hear you've enjoyed the platform's flexibility, our customer support, and our willingness to customize solutions when needed. We appreciate your feedback regarding enterprise menu management. Since you first started using GoTab, our Master Catalog functionality has been significantly improved. While there's always room for enhancement, publishing BINs from a parent location to one or more child locations is available today and can help streamline management across restaurant groups. We will follow up directly to discuss your use case and help coordinate implementation. Thanks again for your partnership, feedback, and continued trust in GoTab. We're excited about what's ahead, including the opportunities created through our Fishbowl integration, and we look forward to continuing to support your growth. AA Andre A. President Food & Beverages Used the software for: Less than 6 months ### "Stay away from GoTab if you work with UberEats, DoorDash, GrubHub etc…" April 25, 2025 1.0 One of the worst experience in my 40 years carrer, I have worked with so many pos system, anyway if you are integrated with UberEats, DoorDash etc… do not switch to GoTab they incapable of switching accounts over. We have been planning this for several months and a week later it’s still not working at 100% We lost a week of sales out of cloud kitchen, without counting the complaints, cancelled orders, bad reviews and unnecessary stress, the switch was a big mistake, go with the pros instead like Toast or Square even if it’s a bit more expensive. It’s obvious they are inexperienced, they cannot onboard a menu and pictures for you, be prepared to do it yourself and good luck! We know more then what they do now going through this process, how many of you know that GrubHub only accept changes in integrations on Tuesdays only? How many of you knew that DoorDash needs 5 days to unlink from previous integration in order to accept (Stream) their integration partner? Nobody of course unless you are in that particular line of business, this is why my conclusion is they are all clueless, not trained properly, not professionals. The las thing I will point out is the way the tickets are printing are a big mess, they are crowded, font is too big, they are unreadable, the name of the guest is hidden in the middle of so much unnecessary wording, when I asked if they could clean the way the tickets look like I was told by a \[sensitive content hidden\] this will be up the development team and could take month, meaning nothing will change. I wish I could post pictures here but if anyone wants pictures feel free to contact me, this is the most ridiculous thing I have seen in my career! This is my story, they failed us miserably and nobody can fix issues, we learned everything the hard way, hopefully this will help someone out there. Pros The Epson printers, the graphics on the screen, not bad colors Cons Inexperienced GoTab team, cannot onboard new accounts, lack of knowledge on how to takeover an existing account, they are only good for new accounts not integrated with 3rd delivery platforms. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) I had no choice we are operating in a shared kitchen building or cloud kitchen, decision made by the management, cheaper product but not happy with the whole onboarding (\* days) with 6 months of prior talks, emails, calls Review Source VR Verified Reviewer Owner - President Food & Beverages Used the software for: 6-12 months ### "Owner/President" May 22, 2026 5.0 My overall experience with GoTab POS has been exceptional from start to finish. The entire journey—from the sales team to onboarding to our day‑to‑day support—has been smooth, responsive, and genuinely helpful. As a business operating a café, bar, and restaurant under one roof, we needed a system that could support our one‑stop model, and GoTab has consistently delivered. What really stood out was how reliable the support team has been, especially during our busiest and most high‑pressure events. Whether it was our New Year’s Eve special menu, Valentine’s Day service, Easter and Mother’s Day buffets, or our wine‑pairing dinners, GoTab was right there with us. Anytime we needed help, even after hours, we were able to call and get live support immediately. That level of responsiveness gave us confidence during major events when flawless execution matters most. Overall, GoTab has helped us streamline operations, improve communication across all departments, and create a better experience for both staff and guests. It’s been a true partner in helping us launch and grow successfully. Pros What I liked most about GoTab POS is how intuitive, flexible, and truly all‑in‑one it is. We run a café, bar, and restaurant under one roof, and GoTab fits that one‑stop model perfectly. Instead of juggling multiple systems or workarounds, everything—from counter‑service coffee orders to full‑service dining to bar tabs—flows through a single platform. My team learned it quickly, service moves faster, and communication between front‑ and back‑of‑house is seamless. It feels like a POS built for modern, multi‑concept operations. Cons If I had to choose something I liked least about GoTab POS, it would be the initial learning curve. Because the system is so flexible and customizable, it took us a little time to fine‑tune everything for our café, bar, and restaurant setup. But the great part is that whenever we needed help—whether during the day or after hours—we were able to call and get live support right away. That level of responsiveness made the setup process much smoother and gave us confidence that we were never on our own. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing GoTab POS We chose GoTab because it was the only POS that truly supported our café, bar, and restaurant in one system. It was easy to integrate with our Beer Wall, Smart Bar for cocktails, café setup, and kitchen KDS. Overall, it simply fit our operation better than the alternatives. Review Source Response from GoTab May 26, 2026 Thank you so much for taking the time to share this thoughtful review. Hearing that GoTab has been able to support your café, bar, and restaurant all within one platform means a lot to our team. Multi-concept operations are complex, and one of our biggest goals is making it easier for operators to run different service models without stitching together disconnected systems. We also appreciate your honest feedback about the initial setup process. Because GoTab is designed to be flexible, there can definitely be some fine-tuning involved upfront, especially for unique operations like yours. We’re happy our support team was able to be there when you needed us, particularly during high-pressure events. Those moments matter, and it’s great to hear the team helped provide confidence when it counted most. MG Max G. Senior Hospitality Operations Manager Gambling & Casinos Used the software for: 2+ years ### "Santa Anita Park GoTab POS Review" June 24, 2026 5.0 Overall, our experience with GoTab has been very positive. The platform has performed well, and the customer support team has been responsive, knowledgeable, and consistently helpful whenever assistance has been needed. Pros GoTab offers exceptional flexibility and reliability, making it well-suited for a variety of service models and high-volume operations. Its adaptable platform allows us to efficiently manage everything from concessions and premium dining to special events, while providing the dependable performance needed during our busiest days. Cons We would like to see continued improvements in the hardware, particularly in terms of speed, durability, and overall performance. Enhancing the hardware experience would further improve operational efficiency and provide a smoother experience for both employees and guests. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing GoTab POS GoTab fits our operation better than any other POS system we've evaluated. Its flexibility allows it to support our diverse service models, from full-service dining and concessions to premium hospitality and special events. The platform adapts well to our operational needs, making it easy for our team to manage high-volume events while maintaining efficiency and providing a great guest experience. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) We transitioned to GoTab during the COVID-19 pandemic to implement a contactless mobile ordering system. The platform allowed us to provide guests with a safer, more convenient ordering experience while maintaining efficient operations. Since then, we've continued to use GoTab because of its flexibility, reliability, and the operational benefits it provides beyond contactless ordering. Review Source PS Paul S. General Manager Restaurants Used the software for: 1-2 years ### "Best POS system I've worked with in quite some time" June 18, 2026 5.0 Our account rep is incredible in providing support and working with the Devs to build better functionality based on our feedback. It handles large volumes of tabs and provides clear, easy to find sales data to help with our internal decision-making Pros It's ability to handle a large volume of guest tabs in a single day (up and exceeding 2,500 daily tabs). Our account rep is incredible in providing support and working with the Devs to build better functionality based on our feedback. Cons Every POS system has its quirks and GoTab is no different, but it fills our needs better than any other system on the market. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing GoTab POS GoTab is the best fit for what we need for our operations Review Source Response from GoTab June 24, 2026 Paul, thank you for the kind words and for being a valued GoTab customer. So grateful to hear that we’re helping your team operate efficiently while giving you the reporting and visibility you need to make decisions with confidence. We're also glad to hear your account rep has been a strong partner. One of the things we care most about is listening to operators and turning their feedback into meaningful improvements, so it's great to know that collaboration has made a difference for your team. Thanks again for sharing your experience and for trusting GoTab. We're excited to continue growing and improving alongside you. BG Bill G. Owner Restaurants Used the software for: Less than 6 months ### "GO GoTab Go " June 12, 2026 5.0 Overall I give GoTab a 5 star rating. Great customer service and great product. Naturally when installing a system for 631 seats you will have some bugs, but they killed them all and suddenly! Pros The POS is so much easier for our staff to use, and GoTab really helped us with the cost of the conversion from our previous POS. The Onboarding staff, \[sensitive content hidden\]was always available for every question and even called to check on us when we didn't ask for help. That is highly unusual in this POS market. And we love our handhelds that are about the size of an Iphone! Cons Switching systems while in business is always hard. But GoTab really scheduled it seamlessly - we were up and running just as they said we would be. Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Reason for choosing GoTab POS Better fit for our business and we felt like customer service was going to be better. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Clover was not a good fit for our business. Review Source Response from GoTab June 16, 2026 Thank you for the stellar review and for trusting GoTab with such an important transition! Transitioning a 631-seat operation to a new POS system is no small undertaking, and we're grateful to hear that our onboarding team helped make the process as seamless as possible. Providing responsive, proactive support is something we take great pride in, so it's especially rewarding to know that our team was there when you needed them. We're also glad your staff has found the platform intuitive and that the handheld devices have helped improve day-to-day operations. We appreciate your partnership and look forward to continuing to support your team as your business grows. JM Jeremy M. Manager Restaurants Used the software for: 2+ years ### "Gotab user for over 4 years" June 23, 2026 5.0 I have been with GoTab for some time now, and I have always enjoyed working with the team and the system. Great POS system! Pros GoTab has many versatile assets; they provide many new features, have great support, and offer transparent prices. Cons Can have slower functions for very quick service-oriented locations. Offline mode still has to be tested. Alternatives considered [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing GoTab POS I was able to talk with a manager of another restaurant that uses the product. Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Aloha was too restrictive in its use. It had better modifier options and offline mode but Gotab excels in everything else. Review Source AS Alex S. Chef Restaurants Used the software for: 1-2 years ### "Ten times better than Aryryved" June 18, 2026 4.0 As a back of the house guy it's great. It is the most user friendly KDS I have used since my time at Wendy's as a teenager. Pros How easy it is to use the KDS. Customer Service is very responsive in the chat box. GoTab manger app is very easy to use. Cons That I have to restart the GoTab boxes. Every Friday I walk upstairs and unplug the boxes and plug them back in before service. If I don't the printers stop working sometime over the weekend. Switched from [Arryved](https://www.capterra.com/p/200641/Arryved/) Arryved made us promises that they had no intention of keeping Review Source Response from GoTab June 24, 2026 Alex, thanks for the great review. Hearing from you that our KDS is one of the most user-friendly systems you've worked with means a lot. As for the weekly box restart, we appreciate the honest feedback—that's definitely the kind of thing we want to keep improving so it's one less task on your Friday checklist. We're grateful you gave GoTab a chance and are thrilled it's been a better fit for your operation. KM Ken M. Ops Restaurants Used the software for: 1-2 years ### "GoTab Feedback " June 22, 2026 5.0 It hasn’t been completely smooth, but there’s always been someone there to make it right. People have made extensive trips and valiant efforts to work with our systems and processes. Pros My absolute favorite thing is the speed of the customer service. I know that I’m speaking to programmers and solution makers. Chris Moy is a great example of both. Cons The online takeout portal. Other point of sale systems will allow for suppression of modifiers, but this one does not. It is definitely not an out of the box solution and having to work with stream is annoying. Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) Customer service is terrible. It is an antiquated system that is definitely not cloud based. Review Source GF Gregg F. VP Hospitality Restaurants Used the software for: 2+ years ### "GoTab" August 22, 2022 5.0 Overall we are incredibly satisfied with GoTab. The customer service is best of class. Feature requests are responded to in a timely manner and all of the basic functionality needed by the vast majority of restaurants exists. Overall a great product that is continuously improving with every passing day. Pros I enjoy the fact that GoTab gives you optionality in your operating model. With all of the challenges surrounding the pandemic as well as labor challenges, GoTab allows us to pivot from a labor lite model to a full service model anytime necessary. This has been instrumental in managing costs while still being able to deliver a great guest experience. Cons In the beginning there were certain features which are necessary for basic restaurant operation that either did not exist or were a bit clunky. As of today, all of these basic features now exist plus a plethora of new "nice to have" features that allow you to use GoTab for a diverse number of operations. Reason for choosing GoTab POS Customer service was critical when choosing our POS. GoTab delivered on the timely and responsive customer service. Review Source Response from GoTab August 23, 2022 Thank you so much for the feedback! TS Tyler S. Floor Manager Restaurants Used the software for: 2+ years ### "Tyler Strohmayer" February 14, 2023 4.0 Overall really good it has come a long way since we started using it Pros Ease of use and constant updates to improve software Cons Having to develop workarounds for features that don’t exist but should and Physical Gift Card solution is good but more flexibility in how they are redeemed would be great Switched from [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) We initially started using GoTab in response to COVID but just QR ordering. It became clear just how convenient and cost effective it was. Once GoTab released the POS it was a obvious switch to make Review Source SG Sue G. CEO Hospitality Used the software for: 1-2 years ### "Best value for F&B growth" December 18, 2025 5.0 Awesome team to work with. Responsive to any request, question and always engaged with finding ways to be flexible with customer needs Pros Easy to use, increasing F&B revenue while enabling service personnel to focus on the customer experience Cons Needs more integration with major brands but other than that a really great opportunity for the industry Review Source Response from GoTab December 22, 2025 Thank you for the thoughtful review and for calling out both the revenue impact and the way our team shows up as a partner—we truly appreciate it. We also hear your feedback around integrations. That’s exactly why GoTab was built with an open API at its core. This approach allows us and our partners to build new integrations quickly and flexibly, without being limited by a closed ecosystem. It’s what enables us to move fast, adapt to customer needs, and continuously expand the platform alongside the brands and tools operators already rely on. We’re excited to keep growing our integration ecosystem and working closely with partners to bring even more value to the industry. SB Seth B. VP of System Solutions Restaurants Used the software for: I used a free trial ### "Great New POS Solution for SMB!" December 29, 2025 5.0 We have established a strong partnership thus far. The GoTab team is easy to work with and clearly committed to building a great product for operators. Pros While I have not yet been a direct user of GoTab, all demos and feature reviews we have conducted have yielded great results. They have a strong solution on their hands. What stands out most is how seamless the experience is for operators, particularly in the back of house. The ability to mark items out of stock directly from the kitchen or communicate with customers in real time is a true game changer. Cons Nothing to note so far, as we have not yet had direct hands-on usage. That said, based on everything we have seen, the POS appears to be feature rich, with no gaps identified at this time. Review Source Kira W. Account Executive Restaurants Used the software for: I used a free trial ### "GoTab and Tripleseat Partnership" December 18, 2025 5.0 From a partnership standpoint, it has been amazing. Our customers are very happy and feel supported. Pros Working with the team at GoTab has been an excellent experience. Our collaboration has helped our mutual customers increase revenue and streamline operations while driving revenue. Robust reporting, ease of use, and incredible value are all features you can expect from this product. Cons It's a complex platform that can be customized to virtually any use case a customer needs. Training is important. Review Source JO Jordana O. Director of Communications Restaurants Used the software for: Less than 6 months ### "Thank you GoTab! " January 27, 2025 5.0 GoTab POS has been very helpful and supportive in our switch from regular service to counter style. Pros GoTab is super user friendly, along with easy to both learn & teach. Cons Making sure the same items are the same description/photo/etc. Can be difficult with a large team. Review Source AL Allison L. Director, Hospitality Operations Food & Beverages Used the software for: 2+ years ### "We Love GoTab!" August 16, 2022 5.0 Pros GoTab is highly customizable to suit individual business needs. Depending on staffing levels or events for the day, we can tailor GoTab operations to fit our needs very easily. Unlike most other POS systems, GoTab encourages integrations to make operations streamlined for the business. Their customer service is best in class and they listen to their customers needs/wants. They are constantly innovating and fine tuning features on the POS to meet the business needs of their customers and push the envelope of what a POS has traditionally done. Cons Our biggest challenge is defining and executing a hybrid service model where we can merge traditional service and guest facing QR ordering on their mobile devices. With the release of Easy Tab, it will make it that much smoother for both the servers and the guests to embrace the hybrid service model. Review Source Response from GoTab August 17, 2022 Thank you so much for your feedback! KD Karissa D. General Manager Restaurants Used the software for: 2+ years ### "GT Review" August 22, 2022 4.0 Pros I like the versatility of being able to have guests and/or employees access tabs as well as being able to have access to most manager functionality through my cell phone. I like the ease of being able to add/modify/disable items as well as the ability for guests to message any needs or questions through the concierge feature. Cons My biggest challenge is that with the POS system and/or as a user you are still unable to course items. Review Source Response from GoTab August 23, 2022 Thank you for the feedback. Coursing is currently on our roadmap and we are working to make it available as soon as possible. CB Courtney B. Events & Marketing Manager Hospitality Used the software for: 2+ years ### "Caboose X GoTab" February 12, 2021 5.0 I have not used it as much, but so far it has been easy. Pros I have been using GoTab since about 2016. This product has come a long way with functionality and ease of use since then. I love how customizable and easy it has become. This product makes it so easy to book events for large groups, take orders through a server, or to have a tab for an individual. There is so much you can do with it. Cons I wish we could duplicate products a little easier. Making sure the same items are the same description/photo/etc. can be difficult with a large team. I also hope there is a functionality for weekly report summaries for locations or multiple. Better reporting to break down each category would be nice to have automated as well. (i.e. merchandise inventory/sales of each item across locations/etc.) Review Source DM Diallo M. Caissier Restaurants Used the software for: 6-12 months ### "Des offres robustes de libre-service sans contact permet à vos clients de commander et de payer fac " January 5, 2023 5.0 Pros Les invités peuvent parcourir le menu des marque et soumettent des commandes à partir de leur appareil, aucun téléchargement d'application requis. Cons Pour ma part tout est parfait et facile à utiliser Reason for choosing GoTab POS Parce que c'est le meilleur Switched from [LeadDyno](https://www.capterra.com/p/145778/LeadDyno/) Parce que un ami me la recommendé Review Source JM Jennifer M. Owner Food & Beverages Used the software for: 2+ years ### "GoTab makes room for new revenue streams while building efficiencies on our floor." February 12, 2021 5.0 As a young software company there are occasional glitches in GoTab software but the GoTab team is quick to respond to and solve any issue that arises. We have never seen customer support at this level in any other software product. Pros GoTab allows each guest to have their own POS therefore creating a dramatic increase in revenue potential. GoTab software also has a lot of flexibility built into the product which allows my creative team to build out new revenue streams and pull in a broader market without adding to the complexity of multiple POSs. Cons There is a learning curve for our guests. Review Source CR Camilo R. General Manager Hospitality Used the software for: 2+ years ### "The Easiest Order Ever" February 12, 2021 5.0 Pros The customer reaction to the technology evolution is priceless, old or young, anyone can use it. Modern & efficient to take all dining orders. We use this software for room service, rooftop bar, lobby bar and dining room. User Friendly Support team is one of the best in the industry Cons Can't say anything of improvement at this time, we love it! Review Source TC Tim C. Regional Manager Restaurants Used the software for: Less than 6 months ### "Review!!" October 7, 2022 5.0 It has been a great success for our company Pros I like how easily the customer can use this software to customize their own experience. Cons Small glitches, slow downs, etc, mainly from being newer and still developing. Review Source Response from GoTab October 10, 2022 Thank you for the feedback! CC Chris C. Director of Banquets and Private Event Hospitality Used the software for: 2+ years ### "GoTab & FlyteCo Tower" April 30, 2026 5.0 We have been working with GoTab for over 2 years. Just like any POS system it has its kinks but overall I've been very happy with it's functionality. The QR Ordering system is the best on the market currently, especially for a 28,000sqft building like ours. Pros The customer support is one of the best I have experienced in my 25 years in the business. The Manager portal is easy and intuitive as well. Cons Their cash handling procedures can be cumbersome and confusing depending on what type of business you are running. Fortunately 99% of our transactions are credit card or tap to pay. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing GoTab POS Cost and ability to reutilize our current devices we had on hand. Switched from [Arryved](https://www.capterra.com/p/200641/Arryved/) When we first opened they were one of the first to implement a QR Code ordering system the way we wanted to utilize it. Unfortunately their hardware and system were constantly failing and costing us valuable time and money. Review Source CR Carli R. Director of Training and Hospitality Restaurants Used the software for: 1-2 years ### "Shout out to \[sensitive content hidden\]- Give him a raise " June 15, 2026 4.0 I wasn't a huge fan at first, mostly because the system felt over complicated and a bit messy, and we experienced a lot of small issues that didn't have a great solve. But getting a dedicated GoTab rep has made all the difference. Shout out to \[sensitive content hidden\]! Pros The GoTab team is always open to diving into the issues we experience and helps create solves based on what we need. Cons sometimes the user workflow can be clunky or overcomplicated - for example: user set up on the manager dashboard takes multiple steps to provide the correct permissions and house account access. Review Source Response from GoTab June 24, 2026 Carli, thank you for the honest feedback—and for the shout out to your dedicated GoTab rep. We'll make sure the recognition gets passed along. We appreciate you sticking with us, especially through some of the challenges you experienced early on. Hearing that having a dedicated partner has made such a difference means a lot, because that's exactly the kind of relationship we strive to build with our customers. We also appreciate the feedback on user setup, permissions, and house account management. Those are areas we're actively working to improve, with a focus on reducing complexity and making common administrative tasks more intuitive. Thank you again for your partnership and for helping us make the platform better. Feedback like yours plays a big role in shaping where we go next. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.