# Page 2 | GoTab POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is GoTab POS the right Bar POS solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215393/GoTab-POS/reviews --- GoTab POS 4.7 (53) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of GoTab POS ## Showing most helpful reviews Showing 26-50 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JT Julie T. Chief Operating Officer Restaurants Used the software for: 2+ years ### "Fan of Go Tab!" September 3, 2024 4.0 We were an early adopter and our experience has been very good. They have consistently updated their features and made improvements though out the time (3+ years) we have been with them. Pros Ease of use, customer support, accuracy of guest entered orders, daily reports Cons The Cash sales "processor" is difficult to maintain. Limitation of choice of mobile credit card swipers Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing GoTab POS Cost! To many hidden fees, contracts! Their Sales approach and clarity in explaining the benefits, plus great communication throughout the sales cycle Switched from [talech](https://www.capterra.com/p/155256/talech/) We needed to be more agile and having a QR code based ordering system fit our needs perfectly Review Source AH Andrew H. Brewery manager Hospitality Used the software for: Less than 6 months ### "GREAT PROGRAM!!!!" January 25, 2025 5.0 Excellent service whenever we have a question. Plus very user friendly Pros Easy functionality and very user friendly! Cons Not being able to scroll the menu screen on the managers screen Review Source JO Jordana O. Director of Communications Restaurants Used the software for: Less than 6 months ### "Thank you GoTab! " January 27, 2025 5.0 GoTab POS has been very helpful and supportive in our switch from regular service to counter style. Pros GoTab is super user friendly, along with easy to both learn & teach. Cons Making sure the same items are the same description/photo/etc. Can be difficult with a large team. Review Source NS Nicholas S. Owner Manager Food & Beverages Used the software for: 6-12 months ### "Gotab a very good POS with only minor issues " January 9, 2024 5.0 overall the positive and support have been great. Having a dedicated rep when we signed up to have monthly/weekly meetings made the transition one of the easiest I have done (I have done 3 now). Pros The POS itself does everything you want it to and sometimes more. Support has been great. They have chat, Call, and email, and 99% I get a quick response, and phone support is almost always answered or a quick call back. We mainly use it for the POS and the KDS (food truck) and for that purpose it is great. I also like the east of Hardware. I was largely able to use my previous hardware (tablets) and the new CC readers they have are much more affordable. This is very useful when doing off-site events Cons We have had some issues with the credit card machines freezing up. A quick reset always fixes it but shouldn't happen. Support has been very receptive to helping us fix this. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing GoTab POS cost, Switched from [Arryved](https://www.capterra.com/p/200641/Arryved/) They wanted to charge a monthly fee and many of the promised features did not happen Review Source Jason W. Director of Operations Hospitality Used the software for: 2+ years ### "GoTab A modern solution for todays hospitality challenges" December 8, 2023 5.0 Working with GoTab has been refreshing. While a smaller company, they have provided me tremendous support and have been very responsive to our feedback and suggestions for improvement. Pros GoTab’s point-of-sale (POS), kitchen display system (KDS) and entire restaurant commerce platform helps us server our guests better and run our business more profitably than ever. Instead of requiring us to purchase or lease proprietary hardware on a single operating system, we have the flexibility to run everything in a Windows environment with the hardware we choose. Cons It’s still a developmental platform and the hardware can be better. With that said, they have continuously improved the system, the functionality, and listen to feedback. Reason for choosing GoTab POS Integration of QR code dining as well as traditional POS functionality. Switched from [RPOWER](https://www.capterra.com/p/115534/RPOWER/) Wanted a company that was innovative and progressive to providing a more modern approach to the hospitality industry. Review Source Response from GoTab December 15, 2023 Jason! Thanks so much for your review! We are thrilled to be your partner in this and look forward to continue serving your business! MK Miles K. General Manager Restaurants Used the software for: 1-2 years ### "Overall great for the restaurant / venue that just needs a little more flexibility. " August 18, 2023 4.0 Overall I really love the experience GoTab provides. They have been so helpful in developing the needs of our unique venue. I would recommend to anyone that Pros The flexibility of what the system can do is incredible. There is no other system out there that allows you to really customize the set up can change things on the fly. It is prefect for venues that offer more than just meal service. I would suggest to any brewery that is often pivoting their service model. Cons We still run into daily hiccups that sometimes can not be explained. If development stays at the same rate that it has been on I would imaging things smooth out sooner than later! Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing GoTab POS The flexibility of specific menus and zones Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Aloha is outdated and no longer supported our service needs as we have shifted service models post Covid. Review Source J Peter L. Director of Operations Hospitality Used the software for: 2+ years ### "An excellent product at a competitive price " February 14, 2023 5.0 So far, Gotab has met us at the crossroads and helped us create an online delivery and carry out presence in the restaurant business here in D.C. Pros It’s easy to learn and get the hang of. Their customer service is outstanding. Someone is either online or gets back to you very quickly. Cons iPad version had some bugs in the beginning but not many Reason for choosing GoTab POS Their sales team were far better than their competitors Review Source GF Gregg F. VP Hospitality Restaurants Used the software for: 2+ years ### "GoTab" August 22, 2022 5.0 Overall we are incredibly satisfied with GoTab. The customer service is best of class. Feature requests are responded to in a timely manner and all of the basic functionality needed by the vast majority of restaurants exists. Overall a great product that is continuously improving with every passing day. Pros I enjoy the fact that GoTab gives you optionality in your operating model. With all of the challenges surrounding the pandemic as well as labor challenges, GoTab allows us to pivot from a labor lite model to a full service model anytime necessary. This has been instrumental in managing costs while still being able to deliver a great guest experience. Cons In the beginning there were certain features which are necessary for basic restaurant operation that either did not exist or were a bit clunky. As of today, all of these basic features now exist plus a plethora of new "nice to have" features that allow you to use GoTab for a diverse number of operations. Reason for choosing GoTab POS Customer service was critical when choosing our POS. GoTab delivered on the timely and responsive customer service. Review Source Response from GoTab August 23, 2022 Thank you so much for the feedback! EA Evan A. Manager Restaurants Used the software for: 1-2 years ### "Operator friendly system" August 24, 2022 4.0 I enjoy it, there are definitely some kinks that need to be worked out but overall I can't imagine our business model working without it. GoTab has consistently provided updates and new features as they roll out which have made for great improvements even over the last 6 months. Pros The up to date reporting and ease of adding, disabling, and enabling products on the fly is very helpful. It helps our staff be able to reach all our guests in the huge dining area by supplementing with online ordering. Cons There are some functions that can be confusing to use and there is no way to reverse them after the fact (ie. removing payments and opening vs removing payments and comping entire check.) Review Source TW Timothy W. Director of Operations Food & Beverages Used the software for: 2+ years ### "Great product that's easily customizable!" May 25, 2023 5.0 Pros Simple access to scheduled menus and tab management Cons dependent on internet which can cause issues if there is an outage - but back up systems are available Review Source JB Jennifer B. President Food & Beverages Used the software for: 6-12 months ### "GoTab Review " January 10, 2024 4.0 Pros It's easy to use, easy to add products. Cons Slowness of cashing out and starting a tab. Alternatives considered [Rezku POS](https://www.capterra.com/p/157466/Rezku-POS/) Reason for choosing GoTab POS Samsung devices were used by GoTab and we already had them. Switched from [Arryved](https://www.capterra.com/p/200641/Arryved/) They started charging $100/mo with nothing new to offer. Review Source KL Kami L. Events and Marketing Manager Food & Beverages Used the software for: 1-2 years ### "We love Go Tab!" August 8, 2023 5.0 Great! It’s ideal for what we do! Pros We first installed Go Tab last year at our biggest location. What was all very new to us was made easy with the hands on approach of the go tab staff during the install. We absolutely loved the team. \[sensitive content hidden\] made the transition super easy. Cons Wifi is always twitchy. In certain areas of our large space we had to deal with slow systems when wifi was off and on. Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) We needed something to keep up with the times and mobile ordering. Review Source AH Andre H. General Manager Food & Beverages Used the software for: 2+ years ### "The GoTab POS Is Great For Affecting Labor Costs & Efficiency Of The Guest Ordering Process" August 24, 2022 3.0 It also allows our Service Team to take care of a strong flow of traffic in a large venue. Once guests understand how to order on and navigate the GoTab POS it is convenient for speeding up the ordering and delivery process. It also can positively affect labor costs. Pros The system is solid at allowing guests to control the pace of their own experience. It also allows our Service Team to take care of a strong flow of traffic in a large venue. Once guests understand how to order on and navigate the GoTab POS it is convenient for speeding up the ordering and delivery process. Cons The system needs to be made much cleaner for the end user. It's functionality is difficult for some guests to use, especially without a thorough explanation. Also, reporting functions for the Management Team could be enhanced. Review Source TS Tyler S. Floor Manager Restaurants Used the software for: 2+ years ### "Tyler Strohmayer" February 14, 2023 4.0 Overall really good it has come a long way since we started using it Pros Ease of use and constant updates to improve software Cons Having to develop workarounds for features that don’t exist but should and Physical Gift Card solution is good but more flexibility in how they are redeemed would be great Switched from [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) We initially started using GoTab in response to COVID but just QR ordering. It became clear just how convenient and cost effective it was. Once GoTab released the POS it was a obvious switch to make Review Source KH Kevin H. Owner Restaurants Used the software for: 2+ years ### "Game Changer for Breweries" February 14, 2023 5.0 Overall, we love using GoTab and will likely implement it at future locations as well. Having real time control of your menu and ordering is an unbelievable tool to have during this difficult time. Pros Implementing GoTab at our brewery changed the entire way we do business. It has saved us money, improved service and created a more efficient business model overall. Cons The reporting function, specifically for the back end accounting and Paysafe utility is very difficult to use and the accounting integration often fails, causing huge headaches for our accounting department and lapses in our bank deposits. There needs to be traditional credit card processing statements - currently they do not exist. Review Source IO Israel O. Corporate Chef Restaurants Used the software for: 2+ years ### "GoTab feedback" August 16, 2022 5.0 Pros The ease of navigation through all the reports for sales, labor, product & food mix, menus and having them all on one platform is efficient and easy to use. Cons we continue to work through he kinks to improve our BOH & FOH operation. Review Source Response from GoTab August 22, 2022 Thank you for your feedback! WO William O. Bartender Food & Beverages Used the software for: 1-2 years ### "Great product " August 10, 2022 5.0 Pros I love the ability to being it user friendly for both myself & the guest perspective. It’s very easy to teach & makes everyone’s lives easier & helps us with liability. User other pos products before & this is by far the best. Cons One thing I do not like is I’m not a robot feature In the pos or the 5 digit code when setting up an account. Some ppl traveling cannot get the code because of the country they’re from. Review Source Response from GoTab August 12, 2022 Thank you so much for your feedback William. International travelers should no longer be experiencing this issue. Please reach out to GoTab support via integrated chat or at info@gotab.io if you experience this issue in the future. AS Anna S. Owner Food & Beverages Used the software for: 1-2 years ### "GoTab helped us when no one else would!" February 28, 2024 5.0 24/7 live help has been wonderful for assisting when needed Pros Engineers worked to ensure the system would function in our rural, no high speed internet location. Cons unexpected outages have happened during open hours Reason for choosing GoTab POS Ease of set up, less start-up and less ongoing costs Review Source CR Clark R. Store Manager Retail Used the software for: 1-2 years ### "GoTab is user friendly!" August 22, 2022 4.0 Overall great system with a couple hiccups here and there. Pros It is user friendly. Easy to teach new hires the basics on how to use. It also has good response time. The abilities to customize it is great too. Cons Not sure if it is entirely a GoTab issue but, it's ability to translate to other systems is not always great. The information sent to our card readers and vice versa doesn't always send properly. Also, gift card processing could use improvements. Review Source Response from GoTab August 23, 2022 Thank you for the feedback! KL Keno L. FTL Manager Restaurants Used the software for: Less than 6 months ### "GoTab and Maui Brewing" August 21, 2023 4.0 Pros The ease of use and pulling data. It's very easy to navigate and process. Cons At times there are some bugs that can cause minor issues but that's the same with every POS I've ever worked with. Review Source DM Diallo M. Caissier Restaurants Used the software for: 6-12 months ### "Des offres robustes de libre-service sans contact permet à vos clients de commander et de payer fac " January 5, 2023 5.0 Pros Les invités peuvent parcourir le menu des marque et soumettent des commandes à partir de leur appareil, aucun téléchargement d'application requis. Cons Pour ma part tout est parfait et facile à utiliser Reason for choosing GoTab POS Parce que c'est le meilleur Switched from [LeadDyno](https://www.capterra.com/p/145778/LeadDyno/) Parce que un ami me la recommendé Review Source TB Tyler B. Bartender Hospitality Used the software for: Less than 6 months ### "Tyler’s GoTabs review" October 7, 2022 5.0 Overall, my experience has been a good one! Pros What I like most would be the ability to find/navigate through the app while working. Cons I do find it hard sometimes to get a payment to go through and/or get the tablet to talk to the terminal. Review Source jM jeremy M. Owner Restaurants Used the software for: 6-12 months ### "Great POS" December 20, 2022 5.0 Great Pros lots of features, lots of support, and lots of functionality. The company is constantly adding new features and improving, unlike the old legacy pos systems. Cons Doesn't have an offline mode which can be tricky for businesses that don't have robust wifi. Reason for choosing GoTab POS more functionality and pricing Review Source CR Camilo R. General Manager Hospitality Used the software for: 2+ years ### "The Easiest Order Ever" February 12, 2021 5.0 Pros The customer reaction to the technology evolution is priceless, old or young, anyone can use it. Modern & efficient to take all dining orders. We use this software for room service, rooftop bar, lobby bar and dining room. User Friendly Support team is one of the best in the industry Cons Can't say anything of improvement at this time, we love it! Review Source LT Leandro T. General Manager Food & Beverages Used the software for: Less than 6 months ### "Started good, but need much more..." December 21, 2022 4.0 Pros The primary asset of GoTab is the support team. The option to contact a representative in a few minutes is helpful in the food & beverage industry. Cons I can point out two things that GoTab still needs to improve. One is the ordering system, making it easier for the customer by reducing steps. The second is the low-quality hardware (tablets, screens, printers) that can bring issues to people using the software daily. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.