# RoomCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is RoomCloud the right Reservations solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/215415/the-market-room/reviews

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RoomCloud

4.5 (30)

[View alternatives](https://www.capterra.com/p/215415/RoomCloud/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated August 24th, 2025

# Reviews of RoomCloud

Ease of use

4.5

Customer Service

4.5

## Pros and Cons in Reviews

OB

Olga B

Product ManagerHospitality, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“Our experience with them has been unbeatable: an efficient and intuitive tool, and above all, excellent customer service.“

March 17, 2025

NK

Nazir K

managerHospitality, 2 - 10 employeesUsed the software for: More than 2 years.

“contacting is a little cumbersome“

January 14, 2021

MA

Mariann A

salesHospitality, 2 - 10 employeesUsed the software for: More than 2 years.

“It is also super easy to integrate it in the present website. “

January 25, 2021

MA

Mariann A

salesHospitality, 2 - 10 employeesUsed the software for: More than 2 years.

“Price-value ratio is unbeatable on the market.“

January 25, 2021

## Showing most helpful reviews

Showing 1-25 of 30 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NK

Nina K.  
Hotel Manager  
Hospitality  
Used the software for: 1-2 years

### "Great to have "

March 13, 2025

5.0

From very beginning very pleasant experience. Nice team always ready to help

Pros

Flexible, up to date, great support, always with tips to remebmer

Cons

I do not think there is something to add

Review Source

MA

Mariann A.  
sales  
Hospitality  
Used the software for: 2+ years

### "Great software for small hotels"

January 25, 2021

4.0

I use Roomcloud as a channel manager and as a booking system in my own site. My overall experience is very positive, this is the reason why I've used it for a long time. Price-value ratio is unbeatable on the market. The software is continually improved.

Pros

You can learn Roomcloud software quickly and easily. It is also super easy to integrate it in the present website. The support team is quick and helpful. You can build and easily use your own price list, roomtypes and rate plans. Daily pricing is possible. you can determine minimum stay, close to check in or close to check out. You can choose your high season dates, but special discounts, company rates can also used with a secret code given to the targeted group. Reservations can be listed and checked. If you hotel does not have a front office system, than Roomcloud has a PMS, which can be also used.

Cons

It is the same at each channel managers, that some net rate channels, like Hotelbeds, has a special calculation process of package net rate, which usually must be down manually after we received the reservation. Tourist tax can cause the same problem. PMS does not follow the local regulations concerning invoicing and currency exchange, but you do not pay for that, so do not expect it. You cannot choose multiple payment options, like bank card AND cash. I hope they will improve payment options, and roomtype specifications.

Alternatives considered

[RateTiger](https://www.capterra.com/p/106890/RateTiger/)

Reason for choosing RoomCloud

I found Ratetiger to be overcomplicated with many options, that we do not need. The price is also double.

Review Source

FZ

Fan Z.  
Director  
Hospitality  
Used the software for: 6-12 months

### "Stay away at all cost"

May 14, 2021

2.0

Very poor. I regret choosing this sub-par channel manager

Pros

It's cheap. That's the only advantage of it. It also connects to my PMS.

Cons

Customer service is almost non-existent. Their XML connections are full of bugs and have cost me thousands of booking revenue. Unfriendly user interface. Stay away at all cost

Review Source

Response from RoomCloud

May 20, 2021

Hello Fan, We are very surprised about this review and we don't agree with you in this case. On our side, we have always taken into consideration and solved your requests. We didn't have bugs as mentioned and the technical team has always been available to help you in a short time. Our software has an easy friendly interface, with great XML connections which work perfectly. Furthermore, few trainings have been done for you and we've taken the time to manage well the customer care with you. Best Regards

VR

Victoria R.  
Reservations Supervisor  
Hospitality  
Used the software for: 2+ years

### "Best customer service"

March 24, 2025

5.0

Overall, our experience is very satisfactory; it covers all the needs of our company in terms of online distribution.

Pros

Their hotel service. They listen to our suggestions and quickly resolve any issues.

Cons

I would grant more permissions to advanced users and improve the portal rules.

Review Source

DR

Daniel R.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Great product and team"

May 13, 2025

5.0

Pros

Room Cloud’s Channel Manager is an excellent, highly reliable product that is constantly evolving. We have been working with them since 2011 and have always enjoyed the full collaboration of their team, both commercially and in terms of support, which is essential for us as users. Daniel Romero Managing Director Life Apartments

Cons

Nothing, absolutely delighted. Highly recommended

Review Source

GD

Gianrico D.  
Sales Manager  
Hospitality  
Used the software for: 2+ years

### "A great help for hotel's revenue"

April 2, 2025

5.0

We have been using RoomCloud for many years for our hotel, for managing the hotel's rates and availability. It's an excellent tool for monitoring and optimizing online sales. Very simple, especially for configuring new channels, and it also provides interesting reports.

Pros

The software allows simple usage of its features

Cons

The support should be faster. Sometimes when we open a ticket we wait also more than one day and it's not possible to receive a phone assistance.

Review Source

OB

Olga B.  
Product Manager  
Hospitality  
Used the software for: 2+ years

### "Great tool and support Team"

March 17, 2025

5.0

At Soho Boutique Hotels, we've been working with RoomCloud as our channel manager since we started 10 years ago. Our experience with them has been unbeatable: an efficient and intuitive tool, and above all, excellent customer service. Thank you for your continued support, and we look forward to continuing to grow together for many years to come.

Pros

Great revenue management tool, very intuitive and great human team behind the scene

Cons

I have no complains about our collaboration

Review Source

AC

Andrea C.  
Manager  
Hospitality  
Used the software for: 2+ years

### "The Hotel's best ally"

March 17, 2025

5.0

Pros

simplicity and functionality, excellent connectivity and assistance always ready to help you.

Cons

I honestly can't find any flaws in how roomcloud works

Review Source

FB

Federica B.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "ROOM CLOUD - trustworthy assistance"

May 7, 2025

5.0

Guest service is always helpful, also available on the phone when needed

Pros

Trustworthy guest service, very prepared for quick resolution

Cons

Nothing particular, good service during the years.

Review Source

VC

Vittoria C.  
Booking manager  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "BEST CHANNEL MANAGER 2025"

March 13, 2025

5.0

I found a professional staff, always at disposal to solve any doubt. The tickets are solved very quickly and in any case you always have a direct contact (just in case of real necessity).

Pros

The charging of prices and min stay. It's very useful and easy to do.

Cons

actually just the charging of the content, this is to be bettered, but about prices and min stay it's the top!

Review Source

Daniele B.  
REVENUE MANAGER  
Recreational Facilities and Services  
Used the software for: 2+ years

### "ottimo rapporto qualità prezzo"

March 10, 2025

5.0

Consigliato a chiunque voglia ottimizzare la gestione delle prenotazioni con un sistema affidabile e un’assistenza impeccabile!

Pros

RoomCloud è un channel manager eccellente, intuitivo e affidabile, che semplifica la gestione delle prenotazioni su più portali in modo efficace. La piattaforma è veloce, funzionale e sempre aggiornata, garantendo un'ottima sincronizzazione e riducendo al minimo il rischio di overbooking. Un grande punto di forza è senza dubbio il supporto del team, sempre disponibile, cortese e rapido nel risolvere qualsiasi richiesta o necessità. La loro professionalità ed efficienza fanno davvero la differenza, offrendo un servizio di altissimo livello.

Cons

attendo un migliore sviluppo della business intelligence

Review Source

GM

Gabriel M.  
JEFE DE VENTAS  
Hospitality  
Used the software for: 2+ years

### "Roomccloud es mi chanell"

March 18, 2025

5.0

Trabajo desde hace mas de una década y no tengo ninguna intención en cambiar de Channel.

Pros

Estoy trabajando con Room Cloud mar de diez años y por su profesionaldad, rapidez y eficacia en resolver cualquier tipo de problemas estos super encantados

Cons

Hasta la fecha no tengo ninguna queje destacable.

Switched from

[RateTiger](https://www.capterra.com/p/106890/RateTiger/)

Por la lentitud problemas de comunicación con calanes, eficacia y precio

Review Source

fD

francesco D.  
Albergatore  
Hospitality  
Used the software for: 2+ years

### "mai troppo tardi!!!"

March 18, 2025

5.0

Da albergatore esecutivo sono a ringraziare per l'ottimo servizio e per la disponibilità e professionalità che ho avuto modo di verificare nel corso degli anni (oltre 10 anni). Grazie e continuate così!!

Pros

affidabilità e concretezza unitamente al buon costo

Cons

nulla - il personale e l'operatività sono la marcia in piuù

Review Source

MB

MARIO B.  
DIRECTOR  
Hospitality  
Used the software for: 2+ years

### "PROFESSIONALITA'"

March 31, 2025

5.0

Pros

\[nascosto contenuto sensibile\] è stata molto cordiale e professionale

Cons

Non ci sono mai stati particolari problemi con il channel manager

Review Source

DS

Dante S.  
Titolare  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Ottimo prodotto"

March 24, 2025

5.0

Pros

La disponibilità del personale addetto e la semplicità nell usare il channel!!

Cons

Nulla da segnalare,forse con l aggiunta di un pms sarebbe il top!

Review Source

cA

ciro A.  
manager  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "superlativi"

March 10, 2025

5.0

collaboriamo da diversi anni sono sempre a disposizione e risolvono sempre eventuali problemi con serietà professionalità,

Pros

professionali' correttezza esperienza nel settore

Cons

non riscontro nessun tipo di svantaggio non ho nulla da eccepire

Review Source

SP

Stéphanie P.  
Propriétaire  
Hospitality  
Used the software for: 2+ years

### "Très fiable et très pro"

January 14, 2021

5.0

Expérience très satisfaisante

Pros

La fiabilité des synchronisations Le tarif La simplicité d'utilisation Les possibilités très larges pour l'enregistrement de tarifs, de règles, d'exceptions etc La visibilité du calendrier

Cons

La seule fonctionnalité que je n'ai pas encore exploitée est le booking engine. Mais c'est plus parce que je n'ai pas le temps de m'y consacrer, mais c'est un outil intéressant à exploiter je pense.

Reason for choosing RoomCloud

A l'époque, l'argument qui m'a convaincu était qu'ils m'avaient proposé une installation rapide et avec essai gratuit pendant un ou deux mois, je ne me souviens plus, donc sans engagement si je n'étais pas satisfaite. J'en ai donc déduit qu'ils étaient certains de l'efficacité de leur produit et j'ai bien eu raison de leur faire confiance. De plus avec le précédent channel manager, malgré leurs erreurs multiples et les défauts de fonctionnement, il a été très difficile de résilier l'abonnement.

Review Source

TD

Teresa D.  
commercialista  
Hospitality  
Used the software for: 2+ years

### "Software pieno di bachi, dopo due anni di promesse i bachi sono sempre lì e l'assistenza non esiste"

May 27, 2023

1.0

Per me l'esperienza è finita, e quando lo sarà, alla scadenza del contratto sarà il più bel giorno della mia vita

Pros

Niente di niente. I venditori sembra che vendano oro, in realtà si tratta di altro materiale...

Cons

Le promesse vane, la mancanza di assistenza, il disinteresse verso i clienti

Reason for choosing RoomCloud

I venditori sono molto bravi, quando passi all'assistenza arrivano i dolori!

Review Source

mC

maria C.  
GERENCIA  
Hospitality  
Used the software for: 1-2 years

### "excelente producto"

July 2, 2023

5.0

Excelente, calidad, rapidez y atencion.

Pros

Es un sistema muy amigable para trabajar y la atención del servicio al cliente es único

Cons

No es tan bueno para posicionamiento en google

Switched from

[Omnibees](https://www.capterra.com/p/152803/Omnibees/)

Economia y calidad

Review Source

LM

Laura M.  
Gérante  
Hospitality  
Used the software for: 2+ years

### "booking engine et channel manager à la fois"

January 14, 2021

5.0

Room Cloud a été un outil précieux dans la gestion quotidienne, à un prix très correct par rapport à ses concurrents et sans commission à la réservation. Cela fait 8 ans qu'on travaille ensemble et je ne peux que le conseiller vivement à tous.

Pros

Le logiciel a permis de faire gagner énormément de temps dans la gestion des tarifs, il est très facile d'utilisation, on a toujours un bon conseil en cas de besoin, le service technique est très réactif. Il s'intègre avec Medialog

Cons

Puisqu'il faut trouver un point faible, je dirais pouvoir intégrer un calendrier des tarifs et disponibilités dans le booking engine, mais autrement tout est vraiment bien pensé.

Alternatives considered

[Reservit](https://www.capterra.com/p/59571/ReservIT/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)

Reason for choosing RoomCloud

Pour la simplicité de l'utilisation, pour son tarif, pour l'assistance reçue du service commercial

Review Source

CM

Cecile M.  
Gerante  
Hospitality  
Used the software for: 2+ years

### "Meilleur prix du marché "

January 15, 2021

4.0

Bonne expérience en rapport avec le prix payé. Ca fonctionne pour pas cher.

Pros

Prix imbattable Service commercial disponible

Cons

Tout est géré par soi-même Difficulté si probleme à résoudre

Reason for choosing RoomCloud

Le prix

Review Source

WS

Walter S.  
Amministratore  
Hospitality  
Used the software for: 1-2 years

### "Migliorare il tableau"

January 14, 2021

4.0

Pros

La possibilità di sincronizzare molti canali

Cons

La mancanza della possibilità di spostare le prenotazioni direttamente dal tableau e il fatto di dover inserire troppi dati inutili(indirizzo, mail, ecc.) in fase di inserimento di prenotazione. Andrebbe inoltre migliorata la possibilità di adattare la tariffa sulla base del numero di persone inserite in fase di prenotazione.

Reason for choosing RoomCloud

per il rapporto qualità prezzo

Review Source

AA

AINHOA A.  
Recepción  
Hospitality  
Used the software for: 2+ years

### "Sadisfacción"

January 19, 2021

5.0

Estamos contentos con la experiencia. Esperamos seguir trabajando sin problema.

Pros

Es fácil y como para poder trabajar con tranquillidad

Cons

Por ahora no hemos tenido ningún inconveniente

Review Source

VD

Valerie D.  
Gérante  
Hospitality  
Used the software for: 2+ years

### "Bon produit "

January 15, 2021

4.0

Bien

Pros

Utilisation simple...,...,,..,,,..............

Cons

On ne peut pas ajouter notre site personnel pour gérer l ensemble, ni roomlala...

Reason for choosing RoomCloud

Connu par d autres hôteliers

Review Source

NK

Nazir K.  
manager  
Hospitality  
Used the software for: 2+ years

### "Great Channel Manager"

January 14, 2021

5.0

Happy with the product

Pros

Ease of use. Does the job. can control many websites

Cons

Nothing all good. contacting is a little cumbersome

Reason for choosing RoomCloud

Not applicable

Review Source

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