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Pros
They have fantastic customer service and have always been so prompt and available if we've had any issues or questions. Great to speak with a real person rather than a bot.
SENSITIVE CONTENT] was super helpful and gave me awesome support even by a video call, a thing that most of the companies do not offer, and they gave me the option to me right away.
Super simple to get started - found through Airtable Apps, and is filling a need at a fraction of the cost than another solution. Great feature set, and awesome team support.
I don't think there is anything else that can do it. The live preview feature is great and the support team are super responsive and helpful.
Cons
It would be unfair for me (a no coder) to ask Documint to simplify their software even more. I need to upgrade my own skills.
Took a minute to understand that you have to drop a column box down, then add a text box. I tried to add a text box multiple times before I learned.
The documentation is currently missing depth, but they are in the process of building out all the documentation right now.
Until Documint showed up on the market, all of the solutions were extremely expensive & very difficult to use, and they also had poor customer support. But Document is a game-changer.
Showing Most Helpful
Showing 25 of 34 reviews
"Great customer support, excellent features"
Overall: I'm trying to autogenerate reports, employee documents as easily as possible, and in a cost-effective way. So far, very satisfied and I can see this becoming part of our long-term tech stack.
Pros: The customer support is great. I got stuck in making my template, and the team helped me out. I swung at least 10+ questions towards them, and they helped me get through all of them. The best feature I liked is that you click a button on Airtable, and it automatically attaches the document to an attachment field. No downloads, no hassles. It's a real time-saver Other than that, you can customize the template to pretty much exactly the way you want it. From padding, to branding, to pulling in records from external integrations. I'm using this as a replacement for Airtable's page designer, and I can make: - multiple pages - attach images from linked records - make it look exactly the way I want it to in terms of branding
Cons: I've started using it on May 2021, so I know the team's already working on it - there's not many video tutorials around. The text documents helped me set up my base quite well, but I can imagine that videos would help others a lot more.
"Built to cater for any User"
Overall: Amazing software.
Pros: Easy, simple, and sophisticated. These guys thought of everything a company would need from a "documint" perspective. I now save so much time through this simple integration. My business looks 10 times better using this software. I always keep "documint" as a surprise at the end of my presentations and without fail all my clients are blown away.
Cons: It would be unfair for me (a no coder) to ask Documint to simplify their software even more. I need to upgrade my own skills.
"Amazing! Cannot recommend highly enough from a service and support perspective"
Overall: Super impressed with it as a product and the service the team provides
Pros: Documint has basically allowed me to automate and therefore scale my onboarding document and reporting infinitely! There Customer service was Insanely helpful when i needed something resolved with an integration. went above and beyond.
Cons: It takes a fair amount of time to build all of the components, but that is because of the variables (so do not think it can be improved too much).
"Automate your Documents and get real work done."
Overall: Currently, this is our go-to app for all the Document automation needs and we don't feel like changing it soon.
Pros: I love the way it integrates with multiple services we are using in our company. We use Documint to automate various aspects of our company and love using it.
Cons: This can sometimes be unresponsive that we have noticed sometimes but it really works as expected most of the time.
"Rockstar Company"
Overall: I struggled at first to understand the variables but [sensitive content hidden] and his team went above and beyond the call of duty to help me understand where I was going wrong. They are friendly and fun as well as being very knowledgeable.
Pros: It is a lot more flexible that I initially thought. You can really taylor your docs to your needs with a little creativity and support from [sensitive content hidden] and his amazing engineering team.
Cons: It sometimes drops variables without warning. The errors are not very descriptive when issues do inevitably arise. Thanks to the team though it is quickly sorted out.
"Amazing Platform with Friendly customer service."
Overall: It was great knowing about Documint, will surely promote them
Pros: Friendly customer service, easy to use even though I don't understand everything about it, I was able to do some few things.
Cons: Friendly customer service, there where very patient with me even though the numerous question😅
"great addition"
Overall: Documint has been a game changer for my company. Customer support is great, the way it integrates with airtable is seamless
Pros: this saves tons of time - no more copy/pasting when we create POs or internal docs
Cons: theres a bit of a learning curve, but customer support is great and you get the hang of it fairly quickly
"Get this NOW!"
Overall: The customer experience team helped point me towards documentation and gave me setup tips to make everything go faster. I needed to integrate with Hubspot and they showed me on both Documint and Hubspot how it would work.
Pros: It's simple to use and set up. It fit into my existing document creation infrastructure and just saved me a ton of manual work.
Cons: Nothing comes to mind. I had to upgrade but the upgrade is based on usage, so it was totally worth it.
"Incredible Technical Support"
Overall: Amazing so far! Works great and the customer support is the best.
Pros: Joao from customer support is my new best friend! He helped me figure out a weird issue i was having with an automation. He is, hands down, the best tech support person I have every spoken with. Customer support gets an A+++
Cons: i have not encountered a con with documint yet.
"Easy to use and saves my team tons of time"
Pros: What I love about the platform is the easy to use template builder for my documents. I've used a few in the past and they were all very clunky. Documint's interface is very user friendly. The ability to sync up all my data from my CRM has saved me tons of time with busy work. Which frees me up to do more important tasks.
Cons: Their integrations were limited but it looks like they have more coming soon.
"Time Saving Software and Great Customer Service"
Overall: Customer service was excellent when I was struggling to get something to work
Pros: Automating my workflow. Made my life a lot easier
Cons: Early days using it but been very happy so none so far
"Great service!"
Overall: They have fantastic customer service and have always been so prompt and available if we've had any issues or questions. Great to speak with a real person rather than a bot!
Pros: It allows us to create automated documents from our Airtable data, and saves us time. Their customer service is excellent.
Cons: I'd love them to develop a feature where we can overlay the text elements over an image, so we can create more graphically attractive docs.
"Customer Service Kudos"
Overall: Overall pleased, some of the initial learning curve seems unnecessarily steep (for me) due to Airtable dominance.
Pros: The UI is intuitive and easy to use for new customers.
Cons: Help videos are Airtable dominate but I have never used Airtable. Some diversification might help new users. Using the Data layer UI it is unclear how the visuals relate to the JSON payload provided to Documint.
"Review Documint"
Overall: LOVE the support . Email are returned in no time with good explanations.
Pros: I am using Documint to nicely summarize key data for my business. The tool works perfectly, and I am very happy. Above all, however, Documint just has outstanding support.
Cons: My data also consists of PDFs, for which I needed to set up a little workaround to have them included in my Documint. I would have left the 'cons' page blank, as that is not a true 'con,' yet Capterra forced me to not leave this block blank
"Documint is without any doubts the best option to create documents from Airtable."
Overall: The experience working with Documint has been magnificent, it has helped me to take a multivendor marketplace to the next level making "Amazon style" work around without the need of a huge development team at the moment of creating legal documents for vendor and customers with a single click. Al being done by this guy who is writing the review and around 5 hours of working time. It has worked great and I'm planning to use it for all my projects in the future
Pros: I loved the way that we can merge information from actual Airtable rows into a document in a matter of seconds with no extra automations needed. I also loved how easy it was for us to get customer support from them. [SENSITIVE CONTENT] was super helpful and gave me awesome support even by a video call, a thing that most of the companies do not offer, and they gave me the option to me right away. Creating a template is easy once that you dominate the technique to do it, and it gives you some surprising different levels of scalation with the model that they manage.
Cons: There were a couple of links for the "variable creation" that were not reachable from the template designer, maybe adding that option from the template designer might help a little to avoid reaching customer support because the variable are not working. And, the first time you set up a template can be hard, maybe a better first timer's tutorial on video explaining how to use all the fields properly could help a lot to make the first time easier.
"Exactly what you need to generate reports and documents"
Overall: We were in the middle of a systems overhaul when we started using Documint, so picking up and learning another tool was not something I was looking forward to. However, the product was so intuitive, we had reports / documents set up in no time. On top of that, their customer service is phenomenal and it's great to see them continually developing the product.
Pros: Documint is very intuitive to use and they keep making improvements in this area all the time! It runs exactly the way you expect it to. I've tried several other options and the hoops they expect you to jump through to simply retrieve your data defeats the entire purpose. Documint lets you set up your template and generate your documents from within Airtable instead of the other way around. Customer service is fantastic. Whenever I come up with what seems like a tricky scenario (filter data that's coming from a linked table, watch for fields to update, etc.), the developers come up with amazing solutions and then take the time to walk me through them.
Cons: There are a lot of options when it comes to customizing your document, so it can take time to format / re-format your document if you make a mistake or need to make a lot of updates (which borders to select when creating a "table", for example). But the benefit of having all those options definitely outweighs the repetitiveness.
"Streamlining Processes and mitigating errors."
Overall: The more I learned about it, the more I could see it benefitting our company. I have only created a few templates thus far, but plan to make so many more. I love that this software becomes the grease to our system, making things move quickly and efficiently. It has essentially cut out an entire data-entry hire, not only saving our company a lot of money but eliminating human error.
Pros: This software has significantly cut down our document creation. We spend months collecting data and then spent weeks copying that data and pasting it into documents. This can now all happen in a matter of seconds! Our team is now able to focus on the things that matter.
Cons: The software does require an understanding of JSON, depending on the complexity of your Airtable base. Ours was very complicated. Thankfully, the Customer Service team was able to walk me through each step, teaching me how to actually use the product, instead of just doing it all for me. Because they took the time to teach me, I now have the ability to make adjustments as the company needs without scheduling time with the software CS team.
"Grateful to have found this software"
Overall: The personal response from them Documint team is by far the best I have ever received from a software company. Personally reaching out and responding. They saved my bacon!
Pros: The no-code aspect is important to our business. The flexibility to design and use, is also appreciated
Cons: The commands are not intuitive yet, but there are many help documents and tutorials
"Amazing document generation tool!"
Overall: Highly recommend! I love using Airtable with my automation clients, but a big drawback is that it can be hard to visualize the data. Documint easily solves this problem and allows an endless array of customized reports.
Pros: Documint integrates seamlessly with Airtable, making it incredibly easy to generate a visually appealing report from our data. I set this up for a client who was previously dealing with version after version of google sheets. Thanks to Documint, we're able to save their team time, take advantage of the automation capabilities of Airtable, and make a beautiful report for their stakeholders and internal reference by just clicking a button. Documint simplified their work and helped them create a much more professional looking report. It also easily handled some complex workflows we have such as iterating through a variable number of items in certain sections of our report and calculating totals.
Cons: It's a little tricky to use until you get the hang of it, but their support team is WONDERFUL and walked me through every bit of the process.
"Service for organizing information"
Overall: The neural network and artificial intelligence are doing their job more efficiently than me.
Pros: Works well with the Stacker platform, the integration with it was very handy. The cloud solution helps to understand almost all documents that appear in the company and present them in a convenient graphical form.
Cons: I can't imagine the disadvantages of this service other than the fact that they ask for $ 74.99 per month for advanced functionality, but it's worth it.
"Best automated PDF document creation tool for Airtable"
Overall: When it comes to Airtable's built-in features, it is extremely difficult to output any sort of a PDF document from your data — especially if your data contains multiple records that you need to loop through (such as linked record fields). And it is downright impossible to automate any sort of PDF creation with Airtable's built-in tools. Therefore, 100% of Airtable consultants like myself are required to search for external tools which can automate the process of creating high-quality PDF documents from Airtable data. Until Documint showed up on the market, all of the solutions were extremely expensive & very difficult to use, and they also had poor customer support. But Document is a game-changer. It is inexpensive, easy to use, it has an extremely simple API, and the customer support is excellent. For Airtable users everywhere, Documint is the solution you've been looking for!
Pros: Documint is much more affordable than all the other alternatives for automated PDF creation, it has a built-in template editor which is easy & intuitive to use, it has full support for looping through multiple Airtable records (such as linked record fields), its API is simple to use & easy to understand, and its support team is excellent & very responsive.
Cons: The documentation is currently missing depth, but they are in the process of building out all the documentation right now! And in the meantime, their customer support is excellent!
"The app that Airtable was missing - Documint"
Overall: I've used Airtable for some time now and it's always been difficult to get good export to a nicely formatted document. It's really only been possible with the help of Zapier or using something like Formstack which is quite an expensive tool. Documint has changed all that. It's easy to use and fully integrates with Airtable to export any document to a PDF and save it back into your base in one click.
Pros: Very easy drag and drop interface. The conditional visibility of blocks are awesome, but the killer feature is being able to loop line items from Airtable linked data. I don't think there is anything else that can do it. The live preview feature is great and the support team are super responsive and helpful.
Cons: Nothing I've found yet. It would be nice to have some more file output options, but not a huge problem and the font availability is quite limited, but I'm sure they are working on that.
"At last the help we needed"
Pros: For pragmatic reasons we first look at the price. Compared to other offers on the market it has a fair pricing structure (ridiculous what some other campanies charge). We were up and running within minutes. Took a template, made adjustments, plugged in our variables and off we went.
Cons: Some minor issues with typography and design
"Just sign up, schedule a time with them, an the rest is was me seeing my needs fulfilled. "
Overall: [SENSITIVE CONTENT] took the time to walk me thru the process, added a lot of value beyond the product by being knowledgeable in AirTable as well. It made it easy for me to show them what I was needing and for them to be able to show me how to get the two working seamlessly together. Thanks again [SENSITIVE CONTENT]!
Pros: The integrations with AirTable. It's ability to show me my docs before I had to create them.
Cons: Took a minute to understand that you have to drop a column box down, then add a text box. I tried to add a text box multiple times before I learned.
"Amazing Software but just as amazing customer support"
Overall: I can't fault them. Great addition to our software needs.
Pros: Once all integrated, it is simply a press of a button to create the documents we want. The customer support has been outstanding and I could not have done this without their bespoke support.
Cons: It can take a little getting used to on the setting up, but they are there if you need help.