# Page 2 | Ultatel Cloud Business Phone System Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Ultatel Cloud Business Phone System the right Cloud Communication Platform solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews --- Ultatel Cloud Business Phone System 4.7 (41) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 2 - Reviews of Ultatel Cloud Business Phone System ## Showing most helpful reviews Showing 26-41 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KL Katie L. Director of Human Resources Facilities Services Used the software for: 2+ years ### "Great system that comes with outstanding customer service" November 21, 2022 5.0 Overall the experience has been great. Pros I like that people can't tell if I'm calling from my office or my basement. I also like the email voicemails. Cons Once you transfer a call, you can't retrieve if the other person doesn't pick up like you can on the desk phone. Alternatives considered [One Talk](https://www.capterra.com/p/268546/One-Talk/) Reason for choosing Ultatel Cloud Business Phone System Customer Service. I can email/call and you will do the programming for me. I am not a phone programmer, I am in Human Resources and happen to be in charge of handling the phones. I don't have time to learn to figure out programing and it is simple to put a ticket in and know it is taken care of. Review Source JK Jill K. Office Manager Computer Software Used the software for: 6-12 months ### "Over all good expertise start to use " October 24, 2022 5.0 Pros The integration with Microsoft Teams along with the price and promise of services it what sold me on switching providers to ULTATEL. ULTATEL was fantastic at communication and follow through during the setup and implementation. We have had a couple of times where we have needed support and it has always been handed quickly and professionally with quick solutions. Cons The default settings should be updated for phone groups to continue to ring everyone even if someone is set to out of the office Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Reason for choosing Ultatel Cloud Business Phone System The price and personal service given during the sales process Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) The integration with Microsoft Teams along with the price and promise of services Review Source BF Brian F. Owner Banking Used the software for: 1-2 years ### "Ultatel review" April 19, 2023 4.0 it has been very solid for what we use it for Pros the oprocess was pretty easy and the support is solid. the pricing compared to vonage was excellent and it had a few more features but we dont really use them Cons the soft phone drops calls alot which can be annoying. i wish we knew how to use some other features like screen sharing and viewing someone else screen Review Source KS Kristin S. Practice Manager Medical Practice Used the software for: 2+ years ### "Perfect for Multiple Locations" April 13, 2023 5.0 The customer service has been superior and the ease of use and convenience of this phone system has been great. Pros I love that all of our calls ring in all of our offices at the same time. It is easy to retrieve voicemails from any extension and the call recording has been a great feature and used often by our company. Cons The only improvement I would request at this time is a better call parking system for when we have multiple lines on hold. The system is great for one or two lines on hold but hard to communicate the "parking" when there are several on hold. However, this is not a major issue for us as we almost never have more than two lines per phone on hold at a time. Reason for choosing Ultatel Cloud Business Phone System Price and ease of use Review Source AT Algertha T. Special Projects IT Analyst II Government Administration Used the software for: 6-12 months ### "Excellent Phone System for Business" March 19, 2024 5.0 Our overall experience with UltaTel has been great. I cannot say enough how impressed and happy we are with the their excellent customer service and technical support team. From the onboarding, to transition and continued support for our agency, we are very happy with this phone system. Pros The best features of this company are the superior customer service and technical expertise of their staff. Cons If your business prefers on-site assistance for installation of a phone system, you may be a little hesitant to have UltaTel as your phone service provider. However, because of their excellent customer service and technical support team, the transition for our agency to UltaTel was very easy. Reason for choosing Ultatel Cloud Business Phone System Experience with VoIP systems and Microsoft Teams integration. Review Source MO Mark O. Customer Service Design Used the software for: Less than 6 months ### "Perfect phone system for remote and on-the-go businesses" November 21, 2022 5.0 We had a problem before with customers communication being scattered around. ULTATEL helped us solve this issue by connecting our Microsoft Teams with our business phones and other internal communications. Pros What I liked most is how easy it is to setup, learn and use the software. As soon as you have access, you're basically up and running. I mean, it's a phone so you just dial, but, there are also other features like recording and team messages that are just there. So that's good.However, I believe that the most important thing about ULTATEL is their support. Every time I had to reach out, I had a delightful experience. I just wish all software and service companies were like that. Cons I don't like the fact that ULTATEL needed to actually create my account and that I couldn't just subscribe, pay and start using right away. However, I believe this is the standard behavior in this industry and the overall process was really fast. Review Source BB Bj B. Director Non-Profit Organization Management Used the software for: 2+ years ### "Ultatel Office Phones" April 17, 2023 5.0 very good, \[sensitive content hidden\] has been excellent Pros The app and ease of emailing customer service for updates Cons everything is ok for now . I have seen there are newer phones I wish they would update for us. Reason for choosing Ultatel Cloud Business Phone System \[sensitive content hidden\] Review Source CW Catherine W. Client Care Coordinator Consumer Services Used the software for: 6-12 months ### "CW - Review " April 12, 2023 4.0 Pros It's easy to use and the value is better then a commercial network Cons We loose service from time to time and have no way of communicating without the service Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Cost Review Source TG Thomas G. CEO Construction Used the software for: 6-12 months ### "Ultatel Review" March 25, 2024 4.0 The system works great and we have not had any issues with the it. Pros I like the support both from the setup perspective and user perspective after it was installed. Their support team is always there to assist. Cons No real negative issues with Ultatel. Any issues or questions we had were addressed immediately. Review Source JS Jason S. Manager of IT & Cloud Services Defense & Space Used the software for: 2+ years ### "ULTATEL Review" May 12, 2022 5.0 They are amazing Pros Their customer service is unbelievable.... top notch!!! Cons Honestly nothing... everything about this service is great. Even have a fax solution Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Price Review Source TT Teresa T. Executive Assistant Construction Used the software for: 1-2 years ### "Excellent system" January 17, 2023 5.0 Pros Ease of use and integration. Staff was very helpful in the transition Cons The system is easy to use. We have not had any issues. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Value for services Review Source MA Megan A. Practice Manager Medical Practice Used the software for: 6-12 months ### "Awesome Service" October 27, 2022 5.0 Very Satisfied. Definitely will recommend! Pros Easy install and amazing service! Any changes or needs done very quickly and efficiently. Cons Checking the voice mails still is a challenge. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) better product, better service and better price! Review Source MT Mathew T. Chief of Operations Real Estate Used the software for: 6-12 months ### "Inexpensive and reliable VOiP solution." October 24, 2022 5.0 I have been pleasantly surprised at the consistent level of both the product and the customer service. Pros The robustness of the product means my team gets to concentrate on core issues of our business with out worrying about un-planned service outages. Cons I see no downside. Since switching to Ultatel I have had zero regrets. Reason for choosing Ultatel Cloud Business Phone System I was impressed with the Ultatel product and decided I would give it a try. I'm glad I did. Review Source SA Samir A. Executive director Non-Profit Organization Management Used the software for: 2+ years ### "ultatel " June 7, 2022 4.0 Pros Easy to use able to get help when I need Cons Nothing to tell about I dislike the system. Review Source SR Shawn R. Client Account Manager Information Technology and Services Used the software for: 6-12 months ### "Serves my purpose" October 25, 2022 4.0 My overall experience with Ultatel is good. Especially the customer support and features like SMS, Call recording, Voice messages to Email etc. Pros Voice message comes to my emailI can send SMS thru Desktop app Cons none so far to my knowledge though I still need to explore all the features Review Source DR Dan R. Director Restaurants Used the software for: 1-2 years ### "Ultatel" May 26, 2022 5.0 Customer support is very good. Pros Call Recording is a very useful feature. Cons Naming of objects should be more flexible. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.