# Simplotel Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Simplotel the right Website Builder solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215563/Hotel-Website/reviews --- Simplotel 4.8 (52) [View alternatives](https://www.capterra.com/p/215563/Hotel-Website/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Simplotel Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews DC DrVijay C AVP(IT) Head ITHospitality, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I find it a simplest and most effective solution for ‘Hotel room booking’ and can be plugged-in at the Brand website in few clicks on the go. Besides booking engine it offers connecting website as well which is unique in the offering in the same segment.“ April 26, 2021 SV Shaunak V Director. RevenueHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “It is quite expensive and the addons are really expensive too.“ April 6, 2021 MD Melissa D Hotel Manager/OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Simplotel allows us to have a sophisticated website that allows for a seamless online reservation/payment processing system.“ February 25, 2021 ML Mahesh L General ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “We have a tie up with Simplotel at the corporate level and we get bookings with ease.“ June 19, 2021 SA Supreeth A MANAGING PARTNERHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Easy to use software through which we can modify the website as per our needs.“ August 9, 2021 ## Showing most helpful reviews Showing 1-25 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Charan K. marketing Food & Beverages Used the software for: 1-2 years ### "Love the user & customer experience!" April 6, 2021 4.0 Pros Best in class software and tech with super responsive team! \[SENSITIVE CONTENT HIDDEN\] from simplotel was super helpful. Cons The time taken to update i feel could be better, and few glicthes here and there. don't know if it was a manual glitch or a software one. Review Source Response from Simplotel April 9, 2021 Thank you Charan for your positive feedback. Your appreciation means a lot to the team. Our support teams are always available for assistance. Please feel free to contact us for any such concerns as soon as you encounter them. MD Melissa D. Hotel Manager/Owner Hospitality Used the software for: 2+ years ### "Excellent hotel website / booking engine" February 25, 2021 5.0 Simplotel allows us to have a sophisticated website that allows for a seamless online reservation/payment processing system. Through our Simplotel website we are also attracting more direct bookings. Pros As hoteliers we love the fact that Simplotel manages all aspects of our website, online reservation system, and payment processing. They make it easy for us to perform administrative tasks on our website and have responsive design staff available to customize the website layout and add custom pages. We have seen our bookings increase due to use of their software and are also very satisfied with their customer service support. We are very glad that we chose Simplotel for our online presence. Cons Honestly I can't think of anything. We are very happy with the design, implementation and management of our hotel's website. We switched to Simplotel years ago after first creating our own custom built web page which was difficult to use and error prone. We were thrilled with how easy Simplotel made the transition. By using Simplotel we can focus on the management of our hotel instead of dealing with website and booking issues. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Our original website was custom built offering minimal customer support and was error prone. Software update changes continually caused disruption to our website. We were looking for a new website/booking engine solution which would handle all technical updates seamlessly and found it in Simplotel. Review Source Response from Simplotel March 1, 2021 Thank you Melissa for your positive feedback. Your review motivates us to exceed expectations and deliver great service consistently! RR Rajesh R. Director Hospitality Used the software for: 2+ years ### "Simplotel Review" April 7, 2021 3.0 Pros Easy to use backend software to change rates Cons Could be easier to change templates on the website Review Source Response from Simplotel April 9, 2021 Thank you Rajesh for your review. Our new CRM 2.0, which will be available soon, will provide you with even better customization and additional templates. We have also raised your concerns with the Customer Success team. ND Nalini D. CFO Leisure, Travel & Tourism Used the software for: 2+ years ### "They know their stuff end to end" February 19, 2021 5.0 I am very happy with Simplotel and their service. Pros Simplotel provides an end to end solution for any hotel website. From the time a prospect lands on a website to the time they arrive at the hotel, everything has been thought through. Their CMS is easy to use, their SEO works and has kept us top 2 ranking, their marketing automation keeps each prospect alive. Cons They can add more design elements to differentiate sites. Alternatives considered [WordPress](https://www.capterra.com/p/131687/WordPress/) Reason for choosing Simplotel They helped set things up, their cms was easy to use Review Source Response from Simplotel March 8, 2021 Thank you Nalini for your positive feedback! Your words encourage us to serve you even better. As suggested, we shall try to include more design elements. SA Saurabh A. Prop. Hospitality Used the software for: 2+ years ### "Nice Customer Support & Prompt Help " March 16, 2021 5.0 So Far its good to go as i have checked other software too, i found Ezee more convenient and comfortable. Pros Software is updated as per industry requirement, Adding updation from time to time makes the software more convenient. Cons Few Reports which I would like to get in one go, but need to extract one by one. Also for every tools, it's an additional payment. Switched from [Asia Tech Hotel Channel Manager](https://www.capterra.com/p/157107/Hotel-Channel-Manager/) Very Few options and not comfortable with tools. Review Source Response from Simplotel April 2, 2021 Thank you very much Saurabh for your positive feedback! We shall look into the pain points and improve our product and service delivery. SA Sandeep A. Consultant Hospitality Used the software for: 2+ years ### "Great Support!" March 16, 2021 5.0 There has been an annual increase in conversions since we shifted to the new website and the support has been great. Pros The website is very user friendly and has helped increase conversions for the hotel. Cons More features can be introduced to continuously refresh and upgrade the website. Reason for choosing Simplotel We had good feedback about the product and liked the features they offered and the cost was within budget. Review Source Response from Simplotel April 2, 2021 Thank you very much Sandeep for your valuable feedback! We are extremely happy to see your conversions grow. We shall continue to exceed your expectations. DC DrVijay C. AVP(IT) Head IT Hospitality Used the software for: 6-12 months ### "Simple to Configure, Deploy and start using . Leveraging the power of latest technology platforms" April 26, 2021 5.0 Increasing leads from websites for room bookings. I find it a simplest and most effective solution for ‘Hotel room booking’ and can be plugged-in at the Brand website in few clicks on the go. Besides booking engine it offers connecting website as well which is unique in the offering in the same segment. Pros As the name implies ‘Simplotel’ is very simple to configure, deploy and instantly used Room booking engine. The front-end has very clear UI and options to select by the bookers; encourages them to book instantly with various options available. The backend maintained by Hotel team does not requires high-skill-sets to manage, it is very easy to get the parameters and then mapped accordingly. It avoids duplication of configuration at most of the places ; has extendable preconfigured settings. It offers with single webpage design like concept avoids multiple pages of input and validation which definitely extend smooth experience for our guests’ increases repeat guest and loyalty. Cons It can further improve the Auto Audit features with Channel Manager, Inclusion of AI and ML elements and its associated application, Validation of booker email id before confirming the booking. Reason for choosing Simplotel Very easy/intuitive front and back-end operations ; most prominent is technological platform on which it is built including Python Django etc. Exciting future capability of AI and ML which directly impact ROI of same tool by improved hotel revenue performances and related KPI. Review Source Response from Simplotel April 29, 2021 Thank you Dr. Vijay for taking out the time to write such a detailed review. The entire team at Simplotel was motivated by your positive feedback. We have noted your suggestions and shall keep exceeding expectations in terms of product and service delivery. BV Bas V. Revenue manager Hospitality Used the software for: 2+ years ### "Simplified Hotel websites " April 19, 2021 5.0 Easy to do business with, they will build the site, write your content and update/ manage when ever required. The team is reviewing your website performance and offer insight-full suggestions to improve the performance of your website. Pros Website is build by templated designs that are very easy to update and manage. No webmaster required, and no SEO skills needs to update content, as the platform is doing the automated. Their booking engine is able to connect to channel manager or PMS, makes operations run smoothly and update of rates and allotments at ease. The website is optimized for the mobile booker, which creates an app-like experience. Cons templates are somewhat limited, so customization is not always possible. Talk to the development team, as they do have certain features available and multiple designs that could fit your needs. Payment gateways and channel manager connectivity are limited, so get the advice prior if you decide to switch to know which connections/ interfaces are supported. Review Source Response from Simplotel April 22, 2021 Thank you Bas for taking out the time to provide a valuable review. Our new CRM 2.0, which will be available soon, will provide you with even better customization and additional templates. Additionally, we have also raised your concerns with the support teams. AK Amit K. FOM Hospitality Used the software for: 2+ years ### "Excellent software" April 5, 2022 5.0 i can say one word one of the excellent Software for the business pickup. Pros very simple to short to update the thinks what you want implement on your productivity . its a very good to pickup our business in online website . Cons Response of the employee who ever working in this indusry. Reason for choosing Simplotel I got the smooth operation on this web side . Review Source Response from Simplotel April 22, 2022 Thank you Amit for your positive feedback! Our team is extremely happy that you love our Hotel E-commerce solution and your business is doing well. Wishing you the best! VR Vivek R. Associate Director of Revenue Hospitality Used the software for: 6-12 months ### "An Excellent Solution to Brand Web Booking Engine" April 28, 2021 5.0 It has been really a great journey since Oct-2020 when we switched to Simplotel. Our share from Brand Web increased by just using few features of the BE, i.e. Member's Deal & Secret offers. Revenues increased month on month & noticeable growth vs previous BE. Pros Easy to use, Customizable product, Option for Secret Deal & Remarketing. Admin Dashboard is detailed one & provides required details. Cons There are few features which are still missing in comparison to other providers; like option to book day use room, stackable discount complexity, Loading of common cancellation/deposit policy etc... I am sure Simplotel Team is working on this & will come up with the update soon... Reason for choosing Simplotel Easy to Use, Cost effective and meeting our requirement, extensive reporting and data analysis Review Source Response from Simplotel May 4, 2021 Thank you very much Vijay for taking out the time to write such a detailed review. The entire team at Simplotel is delighted from your experience and it motivates us to serve you better. We have noted your concerns and shall improve on them to provide you a seamless experience going forward. AL Aloy L. Corporate Marketing Manager Hospitality Used the software for: 2+ years ### "Wonderful Team" April 12, 2021 5.0 Pros Re marketing Feature is the Best , Very easy to use and integration process was smooth Cons Nothing every looks good, Whatever feature are there are easy to use Reason for choosing Simplotel Because for the Wonderful Team Review Source Response from Simplotel April 14, 2021 Thank you Aloy for your valuable review. Your positive words are an encouragement to the entire Simplotel family. We shall keep excelling in our product and service delivery. KK Kunal K. Duty manager Hospitality Used the software for: 2+ years ### "Very Effective " April 17, 2021 5.0 Very good Pros Easy user interface and very reliable and efficient Cons All ok. No.problem with this software. Just need to improve customer support a bit Review Source Response from Simplotel April 20, 2021 Thank you Kunal for your positive feedback! We have noted your suggestions and shall improve our customer support and service delivery henceforth. BT Bharat T. Co-Founder Hospitality Used the software for: 1-2 years ### "Highly Recommended" March 16, 2021 5.0 Pros Good Support Fast Resolution to issues Periodic SEO Satisfied with their service Highly recommend them to all Cons Integration of rates for the extra person, children of different age categories can be improved. AMC can be reduced Review Source Response from Simplotel April 2, 2021 Thank you very much Bharat for your positive feedback! We shall work on your suggestions and continue to exceed your expectations. AM Adi M. Revenue Analyst Hospitality Used the software for: 6-12 months ### "Simplotel - Booking Engine Review " April 1, 2021 4.0 Pros Customer Support Resolution Time Custom Promotions, Promo code options, simple UI Option to add custom content, value adds etc. Cons Difficult to upload photos for different room types. Reason for choosing Simplotel Ease of use, customer support and better UI and product features. Review Source Response from Simplotel April 5, 2021 Thank you Aditi for your valuable review. We are extremely happy that you love our booking engine. Our team will try to make the process of uploading photos as seamless as possible. SS Sooraj S. CEO Hospitality Used the software for: 2+ years ### "Great Team Good Product Good Impact" March 16, 2021 4.0 Pros The benefits seen are as the following - Supportive and responsive Team - Good Design and product - innovative feature addition Cons Improvements that can be brought about are: - Revenue focussed collaboration and initiatives - More flexibility in design and layout Review Source Response from Simplotel March 18, 2021 Thank you Sooraj for your valuable feedback! We shall surely look into your concerns and improve on the same! VR Vikranth R. Sales & Marketing Manager Hospitality Used the software for: 1-2 years ### "VERY GOOD SERVICE " April 21, 2021 4.0 IT WAS GOOD AND USEFULL SOFTWARE Pros FEATURES WERE HELPFUL & EASY TO USE WITH GETTING ALL ANALYSIS REPORT . Cons QUICK RESPONSE REQUIRED INSTEAD OF 24HRS IT CAN BE DONE LITTLE EARLY Review Source Response from Simplotel May 9, 2021 Thank you so much Vikranth for your valuable feedback. We are extremely happy to provide you a seamless experience. We have noted your suggestions and shall work on improving upon our response time. We are grateful that you were patient with us.. cM chnadan M. Reservation Executive Hospitality Used the software for: Less than 6 months ### "Best Software" April 19, 2021 5.0 Best software, help team members if you want any help , they are always ready to help you Pros I am thankful for simplotel, very helpful, thanks simplotel team for this software Cons very helpful full and supportive team , best software for reservation team members Review Source Response from Simplotel April 22, 2021 Thank you Chandan for your positive feedback. Your review motivates the entire team at Simplotel to keep excelling in our service and product delivery. We will strive to exceed your expectations. sM sugat M. Director Hospitality Used the software for: Less than 6 months ### "It was a good experience ." April 30, 2021 5.0 GOOD Pros Yes the integration with our Team was quite good and overall experience is good. Cons coordination between the Team is good but can improve to make the overall experience better. I understand probably due to COVID there was difficulties in meeting top schedules. Reason for choosing Simplotel Was impressed by their products and work . Review Source Response from Simplotel May 4, 2021 Thank you Sugat for your positive feedback! We acknowledge your concerns and shall work to improve our customer support further. KN Kanika N. Director Hospitality Used the software for: 2+ years ### "Great experience !" February 21, 2021 5.0 Simplotel has a great team in place. They are always ready to help and are very forth coming. They taught me the importance of replying to reviews, writing blogs, regularly updating our website, etc Pros They have built a great product, it's seamless and easy to use. It's really easy to make a booking on their website. Cons It's important that they build a PMS of their own now. Then they will have the whole range of products that a hotelier might need. Reason for choosing Simplotel Simplotel's products are superior and it was great to learn from \[SENSITIVE CONTENT HIDDEN\]. Review Source Response from Simplotel March 10, 2021 Thank you Kanika for your positive feedback! This is great encouragement for us. Thank you also for your suggestion. We could become a one-stop shop for all hotel-tech solutions. PP Priyanka P. Asst. GM Hospitality Used the software for: 2+ years ### "Very good. " April 9, 2021 5.0 Simplotel access works smoothly. But team alertness is needed. Overall they all are helpful. Pros Smooth software and works nicely as we expect. We want the team should work attentively. Cons Software is far much better easy to accesss and understandable. Review Source Response from Simplotel April 29, 2021 We'd just like to thank you Priyanka for taking the time to write this review. Every bit of feedback like this does so much to help us out! MT Mahendran T. Manager Hospitality Used the software for: 2+ years ### "Nice" June 5, 2021 5.0 Very good Pros Attractive website (front page), scrolling images, .. Cons Technology, attractive image uploaded method, booking support and I is user friendly.. Review Source Response from Simplotel June 15, 2021 Thank you very much Mahendran for your positive review. We believe there is a disparity between the review and the likelihood to recommend. However, Simplotel shall always do its best to exceed your expectations in terms of product and service delivery. SK Shashi K. Sales Manager Hospitality Used the software for: 1-2 years ### "Excellent Product, features, interfaces and SUPPORT" February 4, 2021 5.0 Pros At Temple Tree Hotel we have been delighted to be using Simplotel. The website builder is really easy to use and makes our role in marketing really simple. We are able to launch new offers and make changes really easy. The support is awesome as well. The booking engine has also helped us increase our direct website bookings. The remarketing features in the booking engine work well for us. I would highly recommend Simplotel website builder and booking engine. Cons Nothing! Every thing about Simplotel is great. I hope this continues as long as we are in need. Thank you for the continuous support Review Source Response from Simplotel February 24, 2021 Thank you for your valuable feedback, positive review and recommendations Mr. Kiran. We are delighted that you like our product and service. We shall always try to exceed expectations! VB Vish B. Consultant Hospitality Used the software for: 2+ years ### "Simple to use as the name" February 12, 2021 5.0 Pros Simplotel is a great product and makes managing your brand.com website a breeze. I have been using this for last couple of years and it has been a great experience. The website speed is pretty fast with videos and media rendered seamlessly. Team is super responsive and helpful. Cons The custom widgets are a bit tough to manage but their Support team is always there to help out. Very responsive. Review Source Response from Simplotel February 17, 2021 Thank you for your valuable feedback and positive review Mr. Bhatia. We are happy that you like our product and service. We are also working on making our widgets more modular (user-friendly). These updates shall happen soon! RS Rabiratan S. Duty Manager Hospitality Used the software for: 2+ years ### "Simplotel Simply Best" April 9, 2021 5.0 Super Pros Excellent guidance by the team Excellent tech support Relevant follow ups Very approachable Quite reliable and user friendly interface Cons Nothing as such as of now... Review Source Response from Simplotel April 29, 2021 Hi Rabiratan, we can't thank you enough for the kind words about Simplotel. Your review means a lot to us and lets us know we're on the right track. DM Dhavalakeerthi M. Head of Marketing Hospitality Used the software for: 2+ years ### "Best CMS with fast loading website" March 16, 2021 5.0 Wonderful, the team provides good data and analytics. Pros The CMS is very easy to use and the page creation and image uploading is very easy and time efficient. The template is very easy to choose from and easy to implement and the support function of simplotel is world class. Cons Nothing in particular. The image processing needs to be a bit better with option for vertical image loading. Review Source Response from Simplotel April 2, 2021 Thank you very much Dhavalakeerthi for your positive feedback! We are extremely happy that you love our analytics' features. We shall work on improving the image processing and continue to exceed your expectations. 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