--- title: "Carbonara Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Carbonara Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/215565/Carbonara/" page_type: "product" language: "en" --- # Carbonara Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Carbonara ## What is Carbonara? Carbonara App is a digital waitlist and restaurant reservation system that allows you to seamlessly handle both walk-in customers and guests who have reserved tables, from any phone, tablet or computer. Features: - A digital waitlist to manage virtual queues; - An online booking service to schedule reservations - Various additional features such as QR code waitlist, automated phone bookings and drink pre-ordering. Carbonara App offers multiple price tiers including a free version ## What is Carbonara used for? [Reservations](https://www.capterra.com/reservations-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Waitlist](https://www.capterra.com/waitlist-software/) Top alternative Featured Overall rating Based on 37 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Carbonara?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://carbonaraapp.com&name=Carbonara) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Carbonara 4.8 (37) VS. [4.8 (1,186)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (37) Ease Of Use 4.8 (5,801) Value For Money 4.8 (29) Value For Money 4.7 (3,577) Customer Service 4.5 (33) Customer Service 4.8 (3,305) ## Carbonara alternatives Highest Rated [4.9 (101)](https://www.capterra.com/p/220182/Now-Book-It/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (1,589)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/215565/Carbonara/alternatives/) ## FAQs about Carbonara Overview ### Which roles and teams benefit most from Carbonara? Carbonara is most used by restaurant owners, general managers, directors, and bar or kitchen leads who need tighter control over daily operations. Hospitality teams use it to manage orders, coordinate front- and back-of-house workflows, track service performance, and improve efficiency across restaurants, bars, and small food businesses. Answer based on 37 reviews Overview ### What company size and industries is Carbonara built for? Carbonara is built primarily for small restaurants, cafes, and bars, with 97% of reviewers from small businesses and 54% in Restaurants. It also serves Hospitality businesses at 38%, with limited midsize adoption at 3%, and is commonly used for handling reservations, which account for 60% of reviewer use cases. Answer based on 37 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Carbonara? Carbonara offers reservations management, booking management, table management, and wait list management for restaurants. It also includes availability management, public waitlist, queue management, waiting time tracking, real-time notifications, SMS messaging, payment processing, and reporting and analytics, plus website integration, third-party booking, and mobile access. Integrations ### Which third-party tools and platforms does Carbonara integrate with? Carbonara connects natively to Facebook Business Suite. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Carbonara offer? Carbonara provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation and videos give teams written and visual reference materials for self-paced learning and review. Answer based on 1 reviews Getting Started and Support ### What customer support options does Carbonara offer? Carbonara offers Email/Help Desk, FAQ/Forum, Phone Support, and Chat for customer support. Support experience details are not available from reviewer feedback here, so no claims can be made about response speed, helpfulness, or common frustrations. ## Features AI summary Based on 5,334 Reservations reviews Not all reservations software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) Carbonara includes **Online Booking** and **Booking Management**, giving businesses a way to accept reservations digitally and keep booking details organized in one place. However, it does not include **Calendar Management**. Instead, it offers **Payment Processing** (**51%**) and **Mobile Access** (**45%**), which can support faster transactions and let staff manage reservations while away from a desk, helping businesses handle bookings more efficiently and respond to customer needs more quickly. Online Booking 4.3 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Mobile Access 4.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Booking Notes 4.5 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Keep notes on the specifics of a reservation including customer information and special requests Group Reservations 4.5 (10) 60.00% of 10 reviewers that rated this feature as important or highly important The ability to reserve times in groups. Promotions Management 4.7 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Design, communicate, and distribute incentives to perform a specific action Alerts/Notifications 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Carbonara 34 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Credit Card Processing: Accept and process credit card transactions - For Restaurants: Serves restaurants - Group Reservations: The ability to reserve times in groups. - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Public Waitlist: Ability that lets customers add themselves to a publicly available waitlist - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Table Management: Assign waitstaff and coordinate the table services - Third Party Booking: Allows bookings to be made through a third party service - Wait List Management: Record, update and manage waiting lists - Waiting Time Tracking: Estimated waiting time in the queue - Waitlist Status Tracking: Track the position in queue in real-time - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.7 (37) 4.7 Based on 37 reviews ## Pricing Value for money 4.8 (29) ### Starting price Free trial available Value for money 4.8 (29) 4.8 Based on 29 reviews ## Integrations [ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (33) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (33) 4.5 Based on 33 reviews ## User reviews Overall rating 4.8 Based on 37 reviews Filter by rating 5(30) 4(6) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AM Andre M. Manager Hospitality ### "Amazing tool! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 June 4, 2026 Very nice tool for reservations and queue lines. We came in touch with it when we were in Barcelona, at Paradiso. Pros We really liked the option to make queue’s which made it handy to place our guests. Also using sms/whatsapp is from this time Cons We don’t have any complains about carbonara. We were actually very happy with this tool. We would recommend it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PN PETER N. DIRETTORE Restaurants ### "DIFFICILISSIMO , O MEGLIO ,IMPOSSIBILE CONTATTARLI" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 1, 2025 Non e la prima volta che succede..... fattura da pagare, pagata prontamente, servizio di prenotazione bloccato, impossibile contattarli in nessun modo non ci sono telefoni, chat , mail, nulla non si può fare nulla , aspettare ,pregare ,e sperare che il servizio si attivi, assurdo Pros finche funziona TUTTO VA BENE,ma se si verifica un problema di qualsiasi tipo vieni lasciato assolutamente da solo Cons ho pagato tutte le fatture ed il servizio e bloccato,puo capitare ma non si riesce in alcun modo a contattarli o avere un referente con cui parlare sono intracciabili Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF Joan F. Gerente Hospitality ### "Una buena herramienta" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2022 Es fácil de usar y el sistema de mensajes al cliente va muy bien. Pros La Gestión de reservas es lo que más utilizamos y nos permite estar todo el equipo al día del volumen de trabajo Cons No siempre todos mos usuari os pueden ver las reservas Reasons for choosing Carbonara Fue el que más me gusto Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jonathan S. Gerente general Hospitality ### "Convirtió nuestra vida laboral en algo mas sencillo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2022 Pros Excelente aplicacion! La conoci mediante otro bar que frecuentaba y la empezamos a utilizar en nuestro bar. Hemos alcanzado reservas diarias antes inimaginables, organizacion en cada servicio y ademas una imagen al cliente mucho mas moderna al utilizar la app Cons quisiera que avanzara mas el tema de reservas online Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AD Alberto D. Gerente Restaurante Hospitality ### "gran ayuda gestion de reservas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2022 Muy buena experiencia en la ayuda a gestionar mis reservas, sobre todo fuera del centro de trabajo Pros Facilidad de uso, compatibilidad con distintos SO, sincronización Cons Echo en falta mensajeria a traves de whatsapp Reasons for choosing Carbonara Facil uso, muy intuitivo, 100% cubiertas mis expectativas Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 16, 2022 Hola Alberto, !Muchas gracias por haberte tomado el tiempo de dejarnos una rese?a tan buena! Te lo agradecemos muchisimo. Es un chute de energia para todo el equipo cuando nos hacen llegar una rese?a positiva, !sentimos que se valora todo nuestro esfuerzo! De nuevo, !muchas gracias! !Tenemos muchas ganas de seguir mejorando nuestros servicios de cara al futuro! NW Nathan W. Technical Manager Entertainment ### "Life saver" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 9, 2022 Pros During the lockdown rules in the UK we had to adapt to how we managed guests, using table bookings when before we never even had tables. Carbonara allowed us to manage this without any technical minefields! Cons Nothing comes to mind - which is a good thing :) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 16, 2022 Hi Nathan, Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future! AO avad O. Tecnologias de la Informacion Hospitality ### "Excelente aplicacion para Restaurantes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2022 excelente aplicacion Pros La facilidad de uso, amigable, interactivo, customizable. Cons Ojala tuviera campos personalizables de texto, de fecha, de numero. para poder personalizar los datos de los clientes Reasons for choosing Carbonara porque es practica y funcional y tiene interaccion directa con el cliente Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 16, 2022 Hola Avad, !Muchas gracias por haberte tomado el tiempo de dejarnos una rese?a tan buena! Te lo agradecemos muchisimo. Es un chute de energia para todo el equipo cuando nos hacen llegar una rese?a positiva, !sentimos que se valora todo nuestro esfuerzo! De nuevo, !muchas gracias! !Tenemos muchas ganas de seguir mejorando nuestros servicios de cara al futuro! JZ Jeff Z. owner Restaurants ### "Great (FREE!) Waitlist and Reservations Management for Restaurants" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2022 It does exactly what it says it will, and does it simply and intuitively. There aren't a ton of bells and whistles, which actually contributes to the ease of training, roll-out, and daily use. Additionally, I've found the development team to be truly interested in feedback and accessible for questions. Pros Training was -dead- simple on the software, extremely easy to roll out to team, and use is intuitive. Not a ton of frills or feature creep, but accomplished exactly what it said it would, which is exactly what we needed it to do, and it has done it flawlessly Cons There isn't the availability yet for multiple users or permission sets, which isn't the end of the world, but it means we don't have the ability to track who made which changes, as our whole team shares one username/password. That said, the lack of this feature hasn't impacted our ability to use it, and it has still worked beautifully for what we needed it to do Reasons for choosing Carbonara We looked at several alternatives, each of which had subscription fees. We were a little nervous to try the free option, thinking that surely it couldn't work as well as the others or there would be some catch, but we have been overwhelmingly impressed. While it's feature set it relatively simple, it does everything it promises and everything we need it to. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 16, 2022 Hi Jeff, Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future! AW Ade W. Owner Restaurants ### "Great App, thank you" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2022 So happy to find this app, help a lot in managing reservations. Pros Real time, texting and easy to use, mobile use Cons The app is not collecting customer's email, which could be useful. However we understand that it is unnecessary. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 16, 2022 Hi Ade, Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future! DM Domenico M. Ristoratore Restaurants ### "Fantastico " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2022 Buona Pros Aggiornamenti continui e facilità nel disporre il setup della sala in tempo reale consigliatissimo Cons Per adesso non ho trovato inconvenienti spero di poterlo sfruttare di più nei prossimi mesi Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 16, 2022 Ciao Domenico, grazie mille per aver trovato il tempo di scriverci questa fantastica recensione, lo apprezziamo molto. E' molto di aiuto per il nostro team leggere queste parole, ci fa sentire che i nostri sforzi sono stati apprezzati. Grazie ancora! Non vediamo l'ora di rendere la tua esperienza ancora migliore in futuro. [View all Reviews](https://www.capterra.com/p/215565/Carbonara/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Eventbrite vs Carbonara](https://www.capterra.com/compare/114949-215565/Eventbrite-vs-Carbonara)